GearbestReviews 10,706

On November 26th, 2015, I purchased a 2 wheel self balancing scooter. Of course the money was taken out immediately, I began to look at where the pkg was and it said China for almost a month. After Christmas and no pkg, they sent out another pkg with no information on its location either. I have opened many tickets with gearbest asking for my money back and they said the pkg was sent and closed the ticket. I just want my money back, very simple! No item in a very long time frame, package not tracked (paid extra for tracking), poor customer service. As the customer if you ask for a refund on an item you have not received from November 26.2015-January 8,2016, you should receive a full refund no problem. I am totally disappointed with this situation and only want my money back.

This is almost August 2016, Gearbest has still never refunded my money or responded to my tickets. I contacted Paypal, they did an investigation and refunded my money. $300 is alot to my family, Thank you PAYPAL!

NEVER, buy from Gearbest!

I Love shopping from gear best That He Give you a Good Product with a Low Price and fast shipping Not more Than 25 days

I bought a Tevise watch for only 24$ on Gearbest.com at the 10/17/2015, after only 7 business days I recieved the watch. For 24$ I didn't really excepted good quality. When the watch arrived I was really suprised about the quality. The Watch has a good weight and works very finde (automatic). Still working very finde and accurate after nearly 3 months. (Order: WW**************)

Its a Tevise 8378

I ordered a E - Cigarette Dripping Atomizer (Wotofo The Troll) from gearbest.com July 14,2015. Very fast delivery time - 16 days. Good prices and top quality.
I think that gearbest.com is one of the best online shops.
My Order No. W**************.

Shopping on Gearbest has been nothing but positive for me, and here is why:

* Huge selection of products.
* Very competitve prices, hard to find any better.
* Good support, informative, responsive and fast.
* Good loyality program, giving customers additional value.
* Great overview of your order, easy to track.
* Free shipping (In absolute most cases.)

My personal experience comes from two orders with Gearbest, however, i will definitly be a loyal customer for long to come! Gearbest is the best, plain and simple!

I found gearbest.com as a coincidence when i was looking for good deals (for magic cubes and a race bicycle taillight).
After some research in their huge onlinestore, i found what i wanted. A slick looking thin bike taillight and a complex magic/puzzle cube.
The prices were so good, that i had to doublecheck if I had made a mistake during my buying process.
When the goods arrived (after the free shipping, it took less time than they advertise) i was intrested in the quality of the products.
I was shocked how GOOD the quality was! The cube was top noch and the taillight was exactly as described.
I use them practically on a daily basis and still enjoy them!
I really recommend gearbest to everybody who's looking for a good deal and quality!

I came to Gearbest, since I couldn't affourd the things, I wanted to buy here, they had it about 50% cheaper. So I ordered a E-Cigarette Tube Mod, a Subtank and some additional stuff. (Order No.: WW**************)
It took about 4 weeks, til everything arrived well packaged. Nothing was broken, all items were originals, which I was sceptical about at first.
The Power Tube by Heatvape which I ordered failed to work after 1 week. The customer service was friendly and quick, so I could send the item back (on my costs) and was offered GB wallet credit or 10% on my next order. Since I wouldn't want any of those possibilities, I've asked to get a refund on my PayPayl account, which is currently processing.
If you don't mind a few weeks of waiting, I can really reccomend this site, especially for vaping hardware, batteries or wire and vape accessoires. I will definately buy there again.

The store I liked the fact that it has a huge selection of goods, and thus with free shipping. Constantly held various promotions and sales, on which I can buy something that could not previously afford on the last price.
There is a separate sub-domain site - vapor.gearbest.com, which are only goods with electronic cigarettes on various prices, with which you can choose a pretty good device to quit smoking

The GearBest site sucked me right in. Great site, unbelievably good pricing, easy to order with Paypal or credit card. AND THAT IS WHERE THE GOOD STOPS.

GearBest is a Chinese company that does not abide by US business ethics. Fulfillment is a joke. Customer Service is moot. 11 items ordered, 2 actually delivered. 2 of the 9 remaining items were supposed to be in the first shipment, but were not in the box (tracking form says 1 box only). GearBest can't account for them. The other 7 items are totally unaccounted for - possibly back-ordered, possibly shipped, possibly in customs - but they have not been delivered to me. My inquiries get generic responses in poor English. You can only get a live 'Chat' session if you are placing an order, before they have your money. GearBest supports only eMail communication after you have placed the order - with responses overnight, from China. GearBest has $100 of my dollars that are unaccounted for. This company has no integrity - do not buy from them unless you like to be treated badly.

Thank you so much. This is a very good honest shop reasonable prices, fast shipping.

I ordered a smartphone and its cover case on the GearBest website the November 5,2015. We are the January 7,2016 and I 'm still waiting since 2 months. In addition to the purchase order, I paid a delivery cost to receive my order within 10 days.

Finally, I received a TV box (decoder) instead my smarpthone. GearBest recognized a mistake but explains to me I must to pay the return, it that takes the biscuit.

I already paid customs duty at receipt of this item. They propose I send this item (goods) and refund my GearBest Wallet to an exchange. However I don't want to take a risk the item doesn't arrive at destination, without taking into account addition delivery time. Furthermore the dispatch will cost me more than the price of the item. Moreover, if GearBest send me again my correct order after thez received the item, I should pay again customs duty at receipt. To conclude I paid their mistake. I am upset today.

I strongly advise against this website, without take into account the fact there is customs duty at receipt.
It would have cost cheaper, less time and less hassle to buy my smartphone in my country.

GearBest is one of my favourite online shopping website. I have more than 22 orders from them and I am happy with all the orders so far. Items as described and genuine. My recently received order is W**************. Received in good timing and as described with no issues, very happy with the device I received at a good price. I'm a frequent buyer of Gearbest and usually buy at least 2-3 times a month from them. Very happy with their services and the products they list on their site. Prices are cheap and offer good value for money with good shipping options, including free shipping as well as the express shipping services, so you have a choice. In particular I enjoy when they have their 'flash sales' and certain products are at very low prices for limited periods! Customer service has much been improved in recent times and any questions regarding products or orders placed are answered promptly within 24 hours, the live chat function for customer service is also a bonus. Overall, very pleased with Gearbest and will continue to buy from them, so worth recommending A+++++. I have referred to many of my friends and they are also happy with GearBest service. I will continue shopping with GearBest forever.

My son got one for Christmas and he took it out and we plugged it in to charge and the charge light was on for 5 minutes. So we tried it and guess what, it would not work at all. He was really disappointed and so was I.

Then I had to jump through hoops and send pictures and video of their faulty items. Just for them to tell me that they could give me 10% of the purchase price as store credit and give me some extra points. Who would want that, when I will never buy from them ever again.

Hello! For a long time to order goods online Ali. But one day the comrade advised GiarBest store. I tell you, these guys are the best in the business on. I buy their tablet, cover him, a micro SD card, and ordered action camera. This product comes very quickly, such as tablet prishol 23 days. While the service was tax free, the seller packed box with the goods is perfect but still sent by airmail.
All questions sellers respond promptly and in full, not to mention Ali, where all just want to cheat money. I advise everyone to make purchases just at them! By the way I plan to order more and sister phone these guys, the most adequate market price.

I buy a smart watch from them and it's supposed to be ship the 31 dec.and i track from DHL and i saw nothing append so i send messages to Gearbest and the only thing they can say it's wait so the 7 Jan.

I receive a message from DHL to say pickup the 7 and send back to the shipper the 7.

They are *** liar and they send only preset message most of the time.and it's true they close the ticket before to be resolved

And almost a month and the watch is still not ship from China, what a stupid store.

Buy from them and you will see how stupid they are... even if they reply to the reviews it's just to look nice but they do nothing else after. Today we are the 25th Jan 2016 and i'm still waiting after them and Paypal to be refund

New York company with drop shipping from China

Paypal refund me after losing 1 1/2 hours of my time on 3 calls and nothing from Gear$#*!

"It was a first time when I ordered from this webshop Gearbest., and it was very smooth and quick.
I orderd a phone (DOOGEE X5), and it arrived with no problems. I am happy with the phone. In my questions the technical support answered quickly and professionally.
Good store.
Highly recommended.
Order No.: W**************

Here, the lowest prices, a large selection of quality goods. Payment via PayPal. I always will buy on this website. I'm reccomend to everyone.
My order No: W**************.

Please do not buy from Gearbest, I believe it is a scam! I bought a hoverboard on the 2nd December, they took my money immediately. It is now the 7th Jan and still no hoverboard! I have chased them repeatedly, their responses are extremely unhelpful, they won't phone me and I cannot phone them as there is no phone number or address. I have requested a refund which they won't give me and now they are completely ignoring me! £170 just lost! If anyone knows how I can go about recovering my money please let me know.

In my particular case I am very satisfied with Gear best because they opend a EU Werehouse and for me is very helpful, why? My order No. W**************

Pro:
1. Aprox 5-6 days delivery time (Expedited DHL), from the time I made the payment (witch is very good).
2. Everything was in the pakage and ok.
3. Everything was smooth and no problems by any kind

Con: Hope there will be more stuff in EU werehouse. In my case accesories for drones(Tarantula X6):)

In coclusion very satesfied with Gear Best!

*Just made anothe order an so far so good :)