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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Indiana
2 reviews
1 helpful vote
Follow Kerry S.
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Buyer beware!
January 11, 2016

Purchased an electric hover board on November 13,2015 from this company. Have yet to receive it. Have submitted tickets many times only to be told, "it has been shipped, be patient". Supposedly, it was shipped Dec 17th with delivery in 8-15 business days. They gave me a tracking number which you cannot use because it's coming from China.
I am tired of waiting. Thankfully, I used PayPal. They are now investigating my case.

Date of experience: January 11, 2016
Lily L. — Gearbest Rep
over a year old

Dear Kerry,

Thanks for your feedback. We’re sorry you’ve had this experience.

To reach our customer support please click this link if you'd like to talk about the specifics of your situation: http://www.gearbest.com/about/contact-us.html. Furthermore our team has already contacted you in the ticket regarding your order. To respond to us please sign in your Gearbest account and Click " My Tickets ". Thanks

We look forward to hearing from you soon.

Best Regards
Gearbest.com

Texas
1 review
1 helpful vote
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New Record of Awful
January 11, 2016

I ordered 3 replacement tanks for my billow v2, complained about the shipping taking too long twice before the were sent (which didnt happen until 3 months after i put in the order, and i was given 10-45 day shipping), and after waiting 4 months for my order to arrive, i only have 2 of the 3 tanks i paid for. Never again will i deal with this business.

UPDATE: They have contacted me and completed my order, I am still waiting for the package to arrive but I trust that this time i will receive it. Gearbest has redeemed themselves in my eyes as a reputable site that won't try to take your money

Update pt. 2: they never sent me anything, they suck.

Date of experience: January 11, 2016
Lily L. — Gearbest Rep
over a year old

Dear Marius,

Thank you for taking your time to write your review. We are sorry to hear this.

Please kindly check, as you did not receive the package we sent on 2015-09-14, we have resend the package for you on 2015-12-25. It would be very appreciate that you can reply in the ticket to inform us if you have received the package now.

We look forward to hearing from you. Thank you.

Best Regards
Gearbest.com

Portugal
3 reviews
0 helpful votes
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FIVE STARS!
January 11, 2016

FIVE STARS!
GEARBEST ELECTION IS MY STORE TO SHOPPING ONLINE. I am VERY SATISFIED WITH THE PRODUCTS AND THE SERVICE. HIGHLY recommend!

Date of experience: January 11, 2016
Iceland
2 reviews
0 helpful votes
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There are so many good products here for a great price. They stock quality Chinese brands such as Xiaomi and Huawei at prices which are hard to beat.

My last purchase was a gamepad to connect wirelessly to my phone so I can enjoy mobile gaming. It arrived quickly and I was pleasantly surprised by its quality seeing as it was so cheap.

Date of experience: January 11, 2016
Canada
2 reviews
0 helpful votes
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I have ordered phone on their website! It doesnt work properly and they agree that its their fault, but at the end they showed to me their return policy! In any case even product is damaged or broken You Have to pay return shipping cost to China!

Date of experience: January 11, 2016
Lily L. — Gearbest Rep
over a year old

Dear Bella,

Thank you for your feedback. We are sorry to hear this.
Our team has reviewed your complaint and offered you a solution in the ticket. We are now waiting for your reply.

We are looking forward to hearing from you soon.

Best Regards
Gearbest.com

Greece
1 review
0 helpful votes
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They are really good!
January 12, 2016

Bought electronic cigars fromt gearbest. Pacage arrived to Europe in about 15 days. Well packed. Very good customer service and prices are the best!

Date of experience: January 11, 2016
Italy
1 review
0 helpful votes
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Gearbest
January 12, 2016

Excellent service, fast shipping. Customer service always replies in reasonable times.

Everything I ordered was received in good conditions and 100% matching the website's descriptions.

Date of experience: January 11, 2016
Delaware
1 review
0 helpful votes
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Best Chinese shop.
January 12, 2016

I advise you to buy only here
Best Chinese shop. Lowest prices, fast delivery and high quality. I would advise the friends he buy only here.
W**************

Date of experience: January 11, 2016
Greece
2 reviews
0 helpful votes
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Don't trust them
January 11, 2016

I Ordered 20 lamps led at the cost of 47 euros i sent 48 with western union and after 2 weeks they rise the cost of the lamps and ask me for 2 euros to complete the order after i have sent the money i am very dissapointed they don 't answer to my tickets they are terrible i won't trust them again guys and so you must they are not just bad they are not doing the main thing that a company does. Communication with customers, SERVICE... there's been a month and nothing is happening they don't care about anything... Very dissapointed

Date of experience: January 11, 2016
Lily L. — Gearbest Rep
over a year old

Dear panos,

Thanks for your feedback. We’re sorry you’ve had this experience.

To reach our customer support please click this link if you'd like to talk about the specifics of your situation: http://www.gearbest.com/about/warranty-and-return.html.

We will send your an email to your hotmail mail. Please kindly check and give a confirmation back.

Gearbest.com

Ukraine
1 review
0 helpful votes
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Good job
January 12, 2016

I am an experienced internet buyer and glad to buy on GearBest site. They sell good products and provide nice service.
My Order No.: W************** and now I bought the Kanger SUBTANK MINI for vaping. I can recommend this shop.

Date of experience: January 11, 2016
RU
1 review
0 helpful votes
Follow Dmitriy V.
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In November, I wanted to buy some small designer of my daughter. I chose a long time shopping, but I chose Gearbest.com. I have never experienced this store, but decided to try to book it in the constructor. Select product. The designer has managed just 1.50 dollars! I was surprised that this amount is already included shipping. After ordering it took less than a month and now I got a gift for my daughter! The box was slightly dented, but it is the problem of my mail. So cheap and so fast! My daughter is pleased and I am glad that trust in the purchase of this store!

Date of experience: January 11, 2016
Greece
1 review
0 helpful votes
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This store seems very straight forward. This was my third order and all have gone as expected. Normal delivery times, original and good quality products and all the info they provide is valid.
I will choose them again.

Date of experience: January 11, 2016
Belarus
1 review
0 helpful votes
Follow Mikhail H.
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Great store!
January 12, 2016

I made a purchase in Oct 06,2015 (W**************). I bought flashlight - Olight S15R
Parcel received about a month, it was packed high quality, fully consistent with the description of the goods. The store has pleased an assortment. Always held stocks a lot of goods on the discount.
I recommend this store!

Date of experience: January 10, 2016
RU
1 review
0 helpful votes
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Good magazine
January 12, 2016

Good afternoon! Make reservation online Gearbest.com in November, issued the order, payment, then send me a photo of my parcel. Now that's service. I am very happy that I started shopping in this store and I recommend this store, shipping fast, all that it had ordered goods packaging is excellent, nothing is damaged.

Date of experience: January 10, 2016
Belarus
2 reviews
2 helpful votes
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Gearbest is number one.
January 10, 2016

Everyone at Gearbest is a pleasure to deal with and I will be with them for many years to come there products are all great sellers and I haven't had anyone complain about the goods they received as all of the goods that Gearbest sell are number one in my books and I wont deal with anyone else.

Date of experience: January 10, 2016
Slovakia
1 review
0 helpful votes
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I did more than 20 orders. The shop is excellent. This product quality. Support is fast.
Again I ordered like LEGO building blocks.
Good quality
Bright colors
Easy to connect
Good toy for pastime
Store As is always the best. Rapid clearance. Fast delivery. Good packing.

Date of experience: January 10, 2016
New Jersey
2 reviews
1 helpful vote
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I purchased eight (8) light bulbs from them, four (4) were DOA. The order took four (4) weeks to arrive. The quality of the bulbs, they are cheaply made. They are E27,110 VAC dimmable LED bulbs. Three (3) separate correspondence with them, they ask for pictures or videos and to restate the problem. Ridiculous, these are screw in light bulbs that are DOA. They clearly try to frustrate you so you won't respond. I should have done a bit more homework on this company before I placed an order with them. I will now have to open a ticket with Paypal, another big pain, to see If I can get a refund. Be warned, do business at your own risk.

Date of experience: January 10, 2016
Lily L. — Gearbest Rep
over a year old

Dear Frank,

Thank you for taking your time to write your review, we apologize for this situation.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. Please check detailed warranty and return terms here: http://www.gearbest.com/about/warranty-and-return.html. We have followed your issue and offer you solution in the ticket. Please kindly reply.

Awaiting for your early reply.

Best Regards,
Gearbest.com

Belarus
1 review
0 helpful votes
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Cool store
January 10, 2016

Hello
I would like to share with you information about a large store Gearbest.
Happened to buy them the phone (my old one kicked the bucket). Choice stopped on the recently released Xiaomi mi4c to 32GB. That day they passed selling this phone at a discount cost 220$ In total I ordered this phone.
He came quickly, Packed in a pimply package.
The phone itself is super. Compact, convenient, powerful. It.
The store is constantly answered my questions. Technical support is very fast.
My friends look to this site, here and you recommend.

Date of experience: January 10, 2016
Portugal
1 review
0 helpful votes
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First buy, not the last.
January 10, 2016

I was very happy with my first purchase in gearbest. The purchase process went like a charm. I live in Portugal. They told me that the package should arrive in 15 to 30 days in normal mail, but i received a few days later. I order the Xiaomi mi band 1s. It's the real deal. Working perfectly. The price was very good. I'm planning on purchase more products from them in a near future. I would recommend Gearbest to anyone that is looking for good prices and quality products.

Date of experience: January 10, 2016
RU
2 reviews
1 helpful vote
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Good store
January 10, 2016

I make an order in December last year at a great price. Order amount was $ 40, such orders are sent free of charge, without track, but toavar arrived safe and sound before the new year, a present success. I advise you to buy in the store.

Date of experience: January 10, 2016

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom