Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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Gearbest offer the best products with the best price, especially mobile phones compared with other websites Gearbest have the best stock, no delay to ship the orders out, I have bought xiaomi redmi note 2 and cubot x12 with almost half the price also I have ordred other items like router, power bank, mobile accessories... I have received all of them in best condition and in a reasonable time.
I've used the site a few times and have recommended to friends. The free shipping worldwide is a huge selling point as high shipping costs have put me off other sites before. The quality of item depends on product but the prices are so low they feel like having a "direct from warehouse" rate. The shipping is surprisingly quick as well, something I did not expect.
Customer service communication is very quick.
I've had positive experiences and will definitely shop again
I like this store, pretty fast shipping and delivery. I would like to be sure that it was No charge))).
Orders:
W1W**************
Gearbest have still not refunded me despite their promise to do this. Terrible service!
I buy a android tv box from them after long time shipping 3 weeks I got wrong adapter head use in EU could not connect to network contact to customer service they do not want refund they lies stay away from them
Dear Don,
We are so grateful for this feedback. It means a lot to us.
We can not apologize enough for the inconvenience caused for you.
Could you please tell us your order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
"I have been happy with all the orders I've placed so far. I was given credit back in points above the value of one item that was not available. My shipping was upgraded at no extra charge as well. "
I ordered Ulefone Be Pro 2 4G Phablet from presell. After a few days, ıt came in to stock they send it super fast.
Order No.: WW**************
İt came super fast just in 5 days.
Phone is amazing amd I am very happy to have that good item so fast.
And I ordered 32GB Samsung Class 10. It is cool for phone. It came one day before phone.
Thanx gearbest.
I have nothing to complain about Gearbest.com
I have ordered many items including my last Elephone ELE P70-LAISIMO 70W TC Box Mod (order W**************).
Everything was perfect. Fast Shipping, best prices, great customer care.
I made 4 orders and I'm very satisfied with each of them. High-quality products and very fast shipping, responsive service. Last time I got my order in 8 days and it's during Xmas eve. By the way, e-sigs are the cheapest here. So, I advise you this site.
I am very happy to write review about gearbest.com. It is first online shop which i have purchased. I am very happy about it. Goods is very good, although the shipping time is more than 1 month.
How come people put 5 stars for the company or 1 star. To me it says that the 5 stars are from members of the company and the 1 stars are from real customers!
Dear Finlay,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
I bought a Xiaomi note 2 phone from this site in my first transaction. Delivery is relatively fast. Phone is great. Since then, I am more confident and refer to friends. To date, I have placed 7 orders on this site to buy tech and related. All good.
The experience that I have and like from this site is:
I am confident that I will get the original brand product,
I have a tracking number for every shipment,
And the delivery to date is reasonable.
The endoscope camera had an object blocking the lens inside causing the picture to be blurry. They sent me a product that is defective and refuse to honor their money back guarantee stated on their website. They use the guarantee to trick customers to buying form them and when the customer has a problem, they expect the customer to fix the defective product on their own dime. Not an honorable company
Dear Benja,
Thank you for notifying us of your complaint. We are sorry to hear this.
For the quality issue, we have detail warranty and return policy. Please kindly refer here：
http://www.gearbest.com/about/warranty-and-return.html Please kindly check ### and answer to us. We look forward to helping you and resolving this to your satisfaction.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards,
Gearbest.com
First, I'm sorry for bad English
My order was not delivered despite being around for 40 days. I spoke to solve the problem and opened ticket. But unsolved my problem. I talked to a lot of times.
My order track no: RI*******CN
Dear Nurettin,
Thank you for taking your time to write your review, we apologize for this situation.
I have reviewed your issue in detail. Full refund was issued on 40.15USD was issued to your account. It would be very appreciate you can reply us in the ticket for confirmation of the refund.
Awaiting for your early reply.
Best Regards,
Gearbest.com
I recommend Gearbest shop to everyone who appreciates really high quality and excellent service!
I am very pleased with the service of this shop! Support answers very quickly and respectively. All off my questions about orders were answered in time. The quality of goods is on the best level.
Options, products and prices are ok; you can purchase on a Local USA Warehouse and you get fast shipping compared to china warehouse.
If you have a claim about any failure of received goods, you get delayed response (if you get one) and they will not send you any replacement, spares or refund, only partial refund to purchase spares and repair by yourself!
Dear Eduardo,
Thank you for valuable feedback.
First of all, we would like to extend our sincere apologies for this situation.
Your ticket has been resolved and our Customer Service Manager has replied to you personally. Please kindly reply to us.
We are looking forward to hearing from you soon
Best Regards
Gearbest.com
Gearbest came through with my order W**************. My tablet, tablet case and HDMI cable all arrived, all in good condition. I was really pleased. I took the risk and it played out well. I'm happy
I bought in the store DVR HOME GS98C (WW**************). This was my first purchase, but how to pay paypal for the safety of their money was calm. And despite my anxiety, I received your purchase. And I still use the device. I advise everyone to buy and DVR and shop. I will also cooperate with the store in the future.
I have recieve my order very quickly - only about two weeks! This store shpped order very fast and the price for my item was best. This store have very big choise of all items and i will order more in future!
Excellent store. One of the lowest price. Patient support. Paypal user protection - you will not be afraid for your money. My best recommendations to everyone.
Order numbers: W**************, W**************, WW**************, W**************, W**************
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Louise,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Thank you again for bringing these matters to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Gearbest.com