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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Washington
1 review
1 helpful vote
Follow Nikita L.
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Good online shop :)
January 16, 2016

I did a lot of orders in this shop, because shop propose low prices, fast shipping in my country (Ukraine) and fast communication with buyer. I made in this shop about 10 orders and I was glad all of them.
I recommend this shop!

Date of experience: January 15, 2016
Canada
1 review
4 helpful votes
Follow Derek L.
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Edit- After some discussion with the vendor, I was eventually offered a full refund for my purchase. Despite our confusing correspondence, I am happy to have this event behind me.

Despite personally hearing of neutral or positive experiences in regards to some purchases from GearBest I must implore each and every reader to not support this vendor nor purchase anything from them.

My own experience has been most troubling, the purchase of a Ulefone be touch 2 took 3 weeks to process before it shipped. Following that, the phone was never received and the tracking information stated it had never left China. Of course the tracking stopped updating at this point. 4 months later and the shipment never arrived.

The real kicker is Gearbest's own support services, which provided the option of either paying an additional money for a reshipment or the "good-will" gift of less than 33% of the value of the item in credit. But the most profound curiosity came when they stated that I had not purchased insurance (of course I had at the time of checkout). My challenge to their statement was ignored and I was once again presented with the lackluster options above.

PLEASE, I beg you not to purchase large ticket items from them, especially if you have the slightest doubt or question in your head (if you're leaning towards buying insurance for your product, this is for you, you probably should go elsewhere). Otherwise feel free to purchase smaller items of dollar value, people seem to actually get those from what I hear.

Date of experience: January 15, 2016
India
1 review
2 helpful votes
Follow Sandeep U.
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Worst delivery service ever!
I had ordered a jacket from gearbest and was quoted a delivery time frame of 10-25 business days, I placed the order in the month of NOVEMBER and haven't received the product TILL DATE. I live in India and the product was dispatched to me from China. When I contacted them they said the product will be delivered within stipulated time. It didn't, I contacted them again and they then quoted another time frame of 25-45 business days! Really for a jacket it's too much, I ordered it from, there because I liked it and wanted to wear it in winters, which are by the way, now over. Thanks to gearbest. I requestd them to contact their logistic partners but haven't got any response They have no ways of contacting their logistics partners and they really do not show any concern for their new customers. Overall worst experience ever with an e-commerce. I would urge anyone from India to think twice before ordering anything from them. I'm not even sure if I'm going to receive my product ever.

Date of experience: January 15, 2016
Lily L. Gearbest Rep
over a year old

Dear Sandeep,

Thank you for being kind enough to tell us about your experience.

We are sorry that you have not received your order yet. Please kindly note our shipping link: http://www.gearbest.com/about/shipping-methods.html We have followed this issue and will solve it to your satisfaction.

Thank you for your important and valuable feedback.

Gearbest.com

RU
1 review
0 helpful votes
Follow Anton A.
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Good
January 16, 2016

The order sent quickly. Send a photo package. Satisfied with the quality of goods. Bargain price was very low

Date of experience: January 15, 2016
Morocco
1 review
0 helpful votes
Follow abroukihicham h.
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Gearbest is one of the best companies to buy great quality stuff. I always buy electronic things from them, and my friends buy from Gearbest too and we're all very satisfied. Items come very protected and packaged so good. What attracted me for the first time was their cheap price, but now what attracted me more is the quality of the products and their lovely customer service. Customers are valuable to them. I advise anyone here to buy from gearbest! Thanks

Date of experience: January 15, 2016
Belarus
1 review
0 helpful votes
Follow Viktor V.
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Best Seller!
January 15, 2016

I buy constantly on this site and insanely happy different bonus points and great discounts! Last buy Xiaomi PowerBank and Xiaomi Yi! Everything came quickly and without damage. It was Packed in the LSP. Unopened boxes, on the website Xiaomi passed confirmation of originality. All works without problems. On purchases above $ 20 get free tracking number, so I recommend everyone to order a big amount, because then the bonuses will be more! I will continue to buy on GearBest! Thank You for being with Us!

Date of experience: January 15, 2016
RU
1 review
0 helpful votes
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Good shop
January 15, 2016

I bought at this store a smartphone Doogee x5 Pro. It was the lowest price among other stores. Also a discountl coupons or GB points can be applied to the purchase and the cost will be even lower. Delivery fast (two weeks to Russia) and support respond well to questions.

Date of experience: January 14, 2016
Ukraine
1 review
1 helpful vote
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Like this store
January 15, 2016

From many chinese stores Gearbest one of the most interesting that I had occasion to find and use, buyed from them many times and all was fine.

Date of experience: January 14, 2016
Ohio
1 review
4 helpful votes
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Worst service Ever
January 15, 2016

Still have not received my hover boards that were ordered on December 6th, 2015. In the middle of a dispute but they send links that are expired or cannot be tracked. Worst site ever and I have done a lot of shopping online but never experienced this much confusion/distrust. Still waiting to see if they will return my money thru paypal. Do not purchase anything from them, they are a joke.

Date of experience: January 14, 2016
Lily L. Gearbest Rep
over a year old

Dear Margaret,

Thanks for your feedback. We’re sorry you’ve had this experience.

To reach our customer support please click this link if you'd like to talk about the specifics of your situation: http://www.gearbest.com/about/contact-us.html. Furthermore our team has already contacted you in the ticket regarding your order. To respond to us please sign in your Gearbest account and Click " My Tickets ". Thanks

We look forward to hearing from you soon.

Best Regards
Gearbest.com

GB
1 review
6 helpful votes
Follow Si R.
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Gearbest bribed me to change the review to a good one from a bad one after they gave me many many problems trying to get a refund for an item that stopped working.

They said they would give me a store credit if i removed the bad review and changed it for a good one.

I did this as got the credit and used it to buy something. Now that the item i used the credit on has been delivered i have decided to tell everybody exactly how this company operate.

They bribe people to give them good reviews. Rip off merchants all day long.

Date of experience: January 14, 2016
Lily L. Gearbest Rep
over a year old

Dear Si,

We are so grateful for this feedback. It means a lot to us.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or ticket number so that we can offer you a better solution?

We want to say thank you for providing us with important information about your situation.

Gearbest.com

Croatia
1 review
0 helpful votes
Follow Antun S.
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Nice online store
January 14, 2016

I can say I've had positive experience with GearBest. Best thing about GearBest is there are no fake/counterfeit products like on other sites where every business owner can sell their stuff. If it says it's original you can be certain that it is. Also you will not spend your time searching around the site for best/cheapest offers because there is only one of each product and all prices are cheap. They also have presales of some items. I bought my Mi Band 1S before it arrived in any other store and for half the price that it costs now because I was one of the first buyers. You can also always ask any kind of questions about the product and even see what other people have asked and see all the answers. Benefit is also that you get bonus points for leaving reviews and you can use that money for any other purchases but only 10% of the original price. Still in only 10 purchases you can accumulate more than $10 worth bonus points and it doesn't even matter how much you have already spent. Shipment times can vary. Sometimes you receive package in two weeks and sometimes in more than a month but that is not their fault. Every shipment package is photographed when it's sent. This is what every online store should have. Overall very good and positive experience.

Date of experience: January 14, 2016
Ukraine
2 reviews
0 helpful votes
Follow Aleksandr K.
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The best place where to buy electronic gadgets top brands in China at very competitive prices, often held sales, authentic products, reward points and the most important advantages: fast delivery (14 days to Ukraine), responsive support, excellent packaging ( fixing weight of the parcel in the photo in order detail), payment paypal with protection - it all is Gearbest

Date of experience: January 14, 2016
Ukraine
1 review
0 helpful votes
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I ordered several products, was very surprised when they were sent a day after the payment. I was given a photo of my parcels, as well as tracking number. Pleased that it is safe to pay through PayPal, if there are problems with the quality or delivery, I will not lose their money. I recommend to all this Store

Date of experience: January 14, 2016
Utah
1 review
2 helpful votes
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RIP OFF
January 14, 2016

Worst rip off of a company! I bought an rc car and it worked for 5 minutes. I asked for a refund or replacement and they offered me $6 for $60 I spent! Very hard to deal with... what a joke and inferior products.

Date of experience: January 14, 2016
Lily L. Gearbest Rep
over a year old

Dear rod,

We're extremely grateful for your constructive feedback.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

It would be very appreciated that you could reply us in original tickets.

Many thanks.

Gearbest.com

Kazakhstan
1 review
0 helpful votes
Follow Zhassulan T.
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6 phones, 0 mistakes!
January 14, 2016

I love to be in close touch with the gadgets and the easiest way to do so, is to buy from China. I have tested many stores and the prices were cheap, but one day I saw gearbest.com. It was a love from the first sight (lol; P). I decided to test that store and ordered Meizu M2 Note. It came in approximately 25 days to Kazakhstan. I was very happy and started to buy more phones from them, to test and sell in my country. So I bought Meizu M2 Note, Xiaomi Mi4i, Leagoo Lead 5, Oneplus Two 16GB, Doogee DG750 and the last, but not the least Meizu M2. Moreover, I have ordered many other gadgets, such as Xiaomi mini router, pocket routers, tempered glasses and etc. So, I am totally glad with this store and going to order Xiaomi redmi note 3 soon; P

Date of experience: January 14, 2016
Estonia
1 review
0 helpful votes
Follow Buziranti B.
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Great Shop.
January 14, 2016

I made my first order on GearBest almost a year ago. Since then I ordered more than 40 different items. (One of my last orders (W**************) was made on Nov 25,2015. And I received it on Dec 15,2015) So far so good. I never had an issue with any of my orders.
Here you can find a huge choice of smartphones and phones, tablets, TV-boxes, quadcopters, helicopters on radio control, earphones, watches, flashlights, electronic cigarettes, accessories for gadgets.
Despite cheap prices, the quality of products offered is decent. In top of that you can always read dozens user's review on almost every product they have, which helps a lot if you are unsure about product functions or quality.
They have got local warehouses in USA, Russia and Europe. It means that you can get ordered products from there much quicker. Me personally received products ordered from Europe warehouse less than in week.
If to sum up GearBest is a great and reliable online store with plenty of products, low prices, good customer support and relatively fast shipping.
I will definitely continue to shop there in future.

Date of experience: January 14, 2016
Texas
1 review
0 helpful votes
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First thing I would like to say is that Gear best is the one of the best online shopping site I have seen. I love the way the site is created, its very user friendly
My first order was a smart band watch for my wife and myself. My wife loved the product a lot. We received the product as shown on the site.
After I received my first order I have now ordered another 4 orders. Still iam planning to buy few other things. I have shown the site to my friends and colleagues as well and even they are interested now….

Date of experience: January 14, 2016
Ukraine
1 review
0 helpful votes
Follow Vladyslav P.
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Hi. I've ordered two times in this new store. Both packages were delivered in time and in very good conditions

Date of experience: January 14, 2016
Germany
1 review
0 helpful votes
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Top Shop
January 14, 2016

Gearbest is my favorite shop for good quality china stuff.
For me there is no better shop. Highly recomanded.

Date of experience: January 14, 2016
Poland
1 review
0 helpful votes
Follow Damian D.
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All right! The price was excellent and shipping was free. I received the item carefully packaged and it was as described. Everything was perfect. In addition, I have to say that Gearbest have a great customer service: every time thay responded within 24 hours. Recommendation everyone.

Sincerely
Damian

Date of experience: January 14, 2016

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom