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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest has a wide selection of items, I bought quadcopter spare parts from them.
Prices are in general extremely attractive (including shipping) and in many cases you find everything you need, so it is not necessary (it was not in my case) to visit many different shops to complete your shopping.
I also find it nice you always get a picture of the package ready to be shipped, so you can double check the address is correct etc.
I have shopped with this company for Months now and all I can say is how wonderful they are. I have ALWAYS received my orders in a timely fashion and very well packaged.
I could go on and on about their customer service!... and imagine the merchandise comes that quickly all the way from CHINA!
I have already ordered a few things from GearBest, among which there was a Sehngkai D97 quadcopter, which was only 18$ and avaliable only at Gearbest at the time with free shipping. The product is great, easily comparable with other almost double the price quads.
Shipping was very very fast, around 15 days and the packet came neatly packed and undamaged.
It works great even after a month and I believe that even if I do have a problem, the timely and caring GearBest customer support will help me (I did contact them once about a question for another order and their response rate and time was superb).
Only the best about the shop.
This was my 4th order from Gearbest.Com (WWP**************) and had great service. They always have the best prices. Customer service will respond to email questions within a hour.
I highly recommend Gearbest."
I ordered several products in the store. Always send during the week. Products fully correspond to the description. Products of high quality. Excellent and responsive support. I recommend this shop to a friend.
Order a lot of stuff from Gearbest and always very pleased with delivery, packaging and customer service 10/10
Dash cam ordered 1-2-16, Processed 1-5-2016, Shenzhen. Arrived 1-8-2016 Hongkong and departed. I'm thinking its "on a slow boat" from China. Time will tell. Well it's finally here.It arrived in Cincinatti 1-09, cleared customs 1-12. Moved to INDY 1-19 and departed 1-20, Salina Ks. On 1-21, Denver 1-21, arrived SLC 1-22 and departed 1-25 and my locaation 1-26. Now all I got to do is hook it up. Turns out it was on a fast boat to the U.S. and slowed down after that.
Why do you advertise items that you don't have in stock on your website especially on the EU website.
You also tell lies a lot that you have shipped an item that you don't have in stock and also give a tracking number that doesn't work. My phones have been in the same location for 10 days according to my tracking. I live in Ireland and I bought these phones on EU website so I can get it on time.
Order Date: Nov 06,2015
Nickname: Austin Powers
I ordered white color Xiaomi Redmi Note 2_ 16Gb smartphone;
Which was delivered on 2015-11-17
I received 100% Genuine Xiaomi Product via very fast Delivery
I give 5 Star for GearBest
One of the best online store. Lots of products at low prices.
Good customer support. Totally Recommended.
Great shop. Its prices are very low and shipments are fast enough. Support responds quickly to requests for help. Certainly it is very reliable and I think one of the best online stores.
I make multiple purchases per month in Gearbest and experiences are always good. Any doubt respond, very fast shipping, all in perfect condition, when I need to buy something not looking for more Chinese stores buy in Gearbest which has the best prices and selection of items.
I bought a Q212g drone from GearBest but received a V666 drone with a Q212g cover on it. The v666 model drone does not hover capabilities and that was the main reason I wanted the Q212g model. I also asked them for type of motor and propellers for spare parts. Gear best said they would get back to me after they check with the manufacturer. They never got back to me. I was not aware I had v666 drone till I looked up the camera that was different then the one I ordered and found out I had a v666 model. In the mean time I broke a prop gear trying trying to hover this drone. One month sense I order from Gearbest and still have not been able to fly this drone. Costumer service is terrible all I get is emails saying they want to resolve this issue and never do. Do not deal with this company unless you a looking for a nightmare.
Dear Randall,
Thank you for valuable feedback.
First of all, we would like to extend our sincere apologies for this situation.
Your ticket has been resolved and our Customer Service Manager has replied to you personally. Please kindly reply to us.
We are looking forward to hearing from you soon
Best Regards
Gearbest.com
Well always suspicious of the purchases abroad, especially in China. There they are afraid of: the provisional transfer of money and goods only after a month, and so on. But I was pleasantly surprised when I test ordered on Gearbest. Sent quickly without comment. Fully satisfied, I will still continue to buy.
I love Gearbest.com, the best price and products. I already bought 3 times and I will do it again
I bought a charger. Klarus CH1 Smart Li-ion Battery Charger with Power Bank Function for *******/*******/*******/******* / C / AAA Battery. The price at the time of purchase was 6.65 dollars. There are many reviews of it online. Excellent charger I would recommend it.
Flashlight Convoy C8 6/8 x 7135 3/5 Modes Neutral White Light LED Flashlight *******. With a price of 13.80, I think it has no competitors in this price range. The best price-performance ratio. I bought a lot for friends on other sites and they are working properly. On Gearbest it is improved version. I would recommended it.
Batteries 3.7V 3400mAh ******* NCR*******B Protected Li - ion Battery Rechargeable (4 PCS). I think they do not need recommendations. They are the best
I can recommend this set for everybody.
Ordered phone -recieved in good time however wont work out of the box-now they ask for another $100.00 to send another
I am dumb for using this company but not dumb enough to send more money
Fool me once -shame on you
Fool me twice - shame on me
Be warned -do not use gearbest
Dear k h.,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
Hello Everyone! I want to tell you about a wonderful job in this store. I ordered Original Xiaomi Piston 3, Order No.: W************** came as indicated on the site in 30 days. Tovar satisfied and store too. I recommend this store!
I have ordered the item
«Original Xiaomi Utility LED Light Portable USB Lamp Mobile Power Bank Accessory - 5V 1.2W Blue Color»
At GearBest Store.
I have received really original Xiaomi lamp! Very good quality lamp! Very bright, flexible and useful.
The price is very good for really original (not fake) Xiaomi lamp. And free shipping!
GearBest Store have very good support system, so if you have any question about any item which you are going to purchase you can write them and you will receiver detail answer.
I have received my lamp very quickly. So I have recommended this good Store to all my friends!
I ordered this way in time for Christmas. No tracking number, had to keep going back to them to ask where it was. Delivered Christmas Eve! Great! Opened up on 12/26 and They sent me a broken RC Quadcopter. It did not work from the opening of the box, one propeller motor did not work out of four so it would not take off plus they never sent the part to hold the real time transmittor to the controller. They refuse to give me my money back or even exchange it. $100 down the drain, nice christmas present! This place is the worst for customer service! There policy says if its DOA then they will make good on it, wrong! They will not. I am going to the BBB. So frustrated!
Dear k t.,
Thank you for notifying us of your complaint. We apologize for any inconvenience.
There will be an occasional issue with shipping with thousands of shipments. Kindly refer here for more information about shipping on gearbest: http://www.gearbest.com/about/shipping-methods.html Furthermore our team has already contacted you in the ticket regarding your order. To respond to us please sign in your Gearbest account and Click " My Tickets ". Thanks
We look forward to hearing from you soon.
Best Regards
Gearbest.com
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Peter,
Thank you for notifying us of your complaint. We apologize for any inconvenience.
We have made improvement for that. All the products have accurate stock quantity now. Gearbest is striving to make improvement for that.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards,
Gearbest.com