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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Switzerland
1 review
3 helpful votes
Follow Francesco A.
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Gearbest has a wide selection of items, I bought quadcopter spare parts from them.
Prices are in general extremely attractive (including shipping) and in many cases you find everything you need, so it is not necessary (it was not in my case) to visit many different shops to complete your shopping.
I also find it nice you always get a picture of the package ready to be shipped, so you can double check the address is correct etc.

Date of experience: January 17, 2016
New York
1 review
1 helpful vote
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I have shopped with this company for Months now and all I can say is how wonderful they are. I have ALWAYS received my orders in a timely fashion and very well packaged.
I could go on and on about their customer service!... and imagine the merchandise comes that quickly all the way from CHINA!

Date of experience: January 17, 2016
Croatia
1 review
1 helpful vote
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I have already ordered a few things from GearBest, among which there was a Sehngkai D97 quadcopter, which was only 18$ and avaliable only at Gearbest at the time with free shipping. The product is great, easily comparable with other almost double the price quads.
Shipping was very very fast, around 15 days and the packet came neatly packed and undamaged.
It works great even after a month and I believe that even if I do have a problem, the timely and caring GearBest customer support will help me (I did contact them once about a question for another order and their response rate and time was superb).
Only the best about the shop.

Date of experience: January 17, 2016
Georgia
1 review
1 helpful vote
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Great Online Store!
January 18, 2016

This was my 4th order from Gearbest.Com (WWP**************) and had great service. They always have the best prices. Customer service will respond to email questions within a hour.
I highly recommend Gearbest."

Date of experience: January 17, 2016
RU
1 review
3 helpful votes
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Good e-shop
January 19, 2016

I ordered several products in the store. Always send during the week. Products fully correspond to the description. Products of high quality. Excellent and responsive support. I recommend this shop to a friend.

Date of experience: January 17, 2016
Australia
1 review
1 helpful vote
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Gearbest trusted seller
January 17, 2016

Order a lot of stuff from Gearbest and always very pleased with delivery, packaging and customer service 10/10

Date of experience: January 16, 2016
Mississippi
1 review
0 helpful votes
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Slow boat?
January 17, 2016

Dash cam ordered 1-2-16, Processed 1-5-2016, Shenzhen. Arrived 1-8-2016 Hongkong and departed. I'm thinking its "on a slow boat" from China. Time will tell. Well it's finally here.It arrived in Cincinatti 1-09, cleared customs 1-12. Moved to INDY 1-19 and departed 1-20, Salina Ks. On 1-21, Denver 1-21, arrived SLC 1-22 and departed 1-25 and my locaation 1-26. Now all I got to do is hook it up. Turns out it was on a fast boat to the U.S. and slowed down after that.

Date of experience: January 16, 2016
Ireland
3 reviews
9 helpful votes
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Why do you advertise items that you don't have in stock on your website especially on the EU website.
You also tell lies a lot that you have shipped an item that you don't have in stock and also give a tracking number that doesn't work. My phones have been in the same location for 10 days according to my tracking. I live in Ireland and I bought these phones on EU website so I can get it on time.

Date of experience: January 16, 2016
Lily L. Gearbest Rep
over a year old

Dear Peter,

Thank you for notifying us of your complaint. We apologize for any inconvenience.

We have made improvement for that. All the products have accurate stock quantity now. Gearbest is striving to make improvement for that.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Best Regards,
Gearbest.com

Hungary
1 review
0 helpful votes
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Order Date: Nov 06,2015
Nickname: Austin Powers

I ordered white color Xiaomi Redmi Note 2_ 16Gb smartphone;
Which was delivered on 2015-11-17

I received 100% Genuine Xiaomi Product via very fast Delivery

I give 5 Star for GearBest

Date of experience: January 16, 2016
India
1 review
0 helpful votes
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Great online Store
January 17, 2016

One of the best online store. Lots of products at low prices.
Good customer support. Totally Recommended.

Date of experience: January 16, 2016
Italy
1 review
0 helpful votes
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Excellent shop
January 16, 2016

Great shop. Its prices are very low and shipments are fast enough. Support responds quickly to requests for help. Certainly it is very reliable and I think one of the best online stores.

Date of experience: January 16, 2016
Spain
1 review
0 helpful votes
Follow Alberto R.
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I make multiple purchases per month in Gearbest and experiences are always good. Any doubt respond, very fast shipping, all in perfect condition, when I need to buy something not looking for more Chinese stores buy in Gearbest which has the best prices and selection of items.

Date of experience: January 15, 2016
Arizona
2 reviews
3 helpful votes
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GearBest website, Joke
January 15, 2016

I bought a Q212g drone from GearBest but received a V666 drone with a Q212g cover on it. The v666 model drone does not hover capabilities and that was the main reason I wanted the Q212g model. I also asked them for type of motor and propellers for spare parts. Gear best said they would get back to me after they check with the manufacturer. They never got back to me. I was not aware I had v666 drone till I looked up the camera that was different then the one I ordered and found out I had a v666 model. In the mean time I broke a prop gear trying trying to hover this drone. One month sense I order from Gearbest and still have not been able to fly this drone. Costumer service is terrible all I get is emails saying they want to resolve this issue and never do. Do not deal with this company unless you a looking for a nightmare.

Date of experience: January 15, 2016
Lily L. Gearbest Rep
over a year old

Dear Randall,

Thank you for valuable feedback.

First of all, we would like to extend our sincere apologies for this situation.
Your ticket has been resolved and our Customer Service Manager has replied to you personally. Please kindly reply to us.

We are looking forward to hearing from you soon

Best Regards
Gearbest.com

Ukraine
1 review
0 helpful votes
Follow Vadim B.
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Well always suspicious of the purchases abroad, especially in China. There they are afraid of: the provisional transfer of money and goods only after a month, and so on. But I was pleasantly surprised when I test ordered on Gearbest. Sent quickly without comment. Fully satisfied, I will still continue to buy.

Date of experience: January 15, 2016
Mexico
1 review
0 helpful votes
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I love Gearbest.com, the best price and products. I already bought 3 times and I will do it again

Date of experience: January 15, 2016
Ukraine
1 review
0 helpful votes
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I bought a charger. Klarus CH1 Smart Li-ion Battery Charger with Power Bank Function for *******/*******/*******/******* / C / AAA Battery. The price at the time of purchase was 6.65 dollars. There are many reviews of it online. Excellent charger I would recommend it.
Flashlight Convoy C8 6/8 x 7135 3/5 Modes Neutral White Light LED Flashlight *******. With a price of 13.80, I think it has no competitors in this price range. The best price-performance ratio. I bought a lot for friends on other sites and they are working properly. On Gearbest it is improved version. I would recommended it.
Batteries 3.7V 3400mAh ******* NCR*******B Protected Li - ion Battery Rechargeable (4 PCS). I think they do not need recommendations. They are the best
I can recommend this set for everybody.

Date of experience: January 15, 2016
Australia
1 review
4 helpful votes
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Throwing your money away
January 15, 2016

Ordered phone -recieved in good time however wont work out of the box-now they ask for another $100.00 to send another
I am dumb for using this company but not dumb enough to send more money
Fool me once -shame on you
Fool me twice - shame on me

Be warned -do not use gearbest

Date of experience: January 15, 2016
Lily L. Gearbest Rep
over a year old

Dear k h.,

We are so grateful for this feedback. It means a lot to us.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or ticket number so that we can offer you a better solution?

We want to say thank you for providing us with important information about your situation.

Gearbest.com

Ukraine
1 review
0 helpful votes
Follow Pavel Y.
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I recommend this store!
January 16, 2016

Hello Everyone! I want to tell you about a wonderful job in this store. I ordered Original Xiaomi Piston 3, Order No.: W************** came as indicated on the site in 30 days. Tovar satisfied and store too. I recommend this store!

Date of experience: January 15, 2016
RU
1 review
0 helpful votes
Follow R K.
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I have ordered the item
«Original Xiaomi Utility LED Light Portable USB Lamp Mobile Power Bank Accessory - 5V 1.2W Blue Color»
At GearBest Store.

I have received really original Xiaomi lamp! Very good quality lamp! Very bright, flexible and useful.

The price is very good for really original (not fake) Xiaomi lamp. And free shipping!

GearBest Store have very good support system, so if you have any question about any item which you are going to purchase you can write them and you will receiver detail answer.

I have received my lamp very quickly. So I have recommended this good Store to all my friends!

Date of experience: January 15, 2016
Florida
1 review
1 helpful vote
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Quadcopter purchase
January 15, 2016

I ordered this way in time for Christmas. No tracking number, had to keep going back to them to ask where it was. Delivered Christmas Eve! Great! Opened up on 12/26 and They sent me a broken RC Quadcopter. It did not work from the opening of the box, one propeller motor did not work out of four so it would not take off plus they never sent the part to hold the real time transmittor to the controller. They refuse to give me my money back or even exchange it. $100 down the drain, nice christmas present! This place is the worst for customer service! There policy says if its DOA then they will make good on it, wrong! They will not. I am going to the BBB. So frustrated!

Date of experience: January 15, 2016
Lily L. Gearbest Rep
over a year old

Dear k t.,

Thank you for notifying us of your complaint. We apologize for any inconvenience.

There will be an occasional issue with shipping with thousands of shipments. Kindly refer here for more information about shipping on gearbest: http://www.gearbest.com/about/shipping-methods.html Furthermore our team has already contacted you in the ticket regarding your order. To respond to us please sign in your Gearbest account and Click " My Tickets ". Thanks

We look forward to hearing from you soon.

Best Regards
Gearbest.com

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom