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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

NL
1 review
0 helpful votes
Follow Evgen a.
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Bargain
January 23, 2016

I decided to buy an adapter for SIM card, because the two phones that use different types and found suitable in all respects in this store. Arrange everything and the price and availability. Posted in technical support clarifying the presence and possible date of dispatch. Ticket Service responded quickly enough, then the payment was made by invoice, and the next day sent the goods. Adapter came very quickly, product quality is completely suit me - Simcoe changed without problems and most importantly it works. Everything was up to par. Purchase satisfied and will continue to buy in this shop. I hope my review will be useful to anyone. W************** 01/11

Date of experience: January 22, 2016
RU
1 review
0 helpful votes
Follow Mihail Z.
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Excellent original bracelet! All of its functions are performed perfectly, fully corresponds to the description on the website. Complete the sensor itself, rubber bracelet (high quality, for a month of use to him, nothing happened), instructions usb charging cable. No problems with the connection to the phone did not have (Asus PadFone 2 A68). It requires only charge the bracelet before the first synchronization and download the application from the Market. Synchronization occurs very quickly, on the screen you can see all the data on hours of activity a day and a night. A very handy feature smart alarm clock. Waking up in the morning has become much easier. Thank Gearbest.com for the bracelet. Very happy with purchase! I recommend to everyone!

Date of experience: January 22, 2016
RU
1 review
0 helpful votes
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I had needed some original Xiaomi accessories and i was looking for the best price on most popular chinese sites. Then i found a gerbest ad on few russian sites and decided to buy there. I bought XiaoMi Flexible Detachable USB Fan and Xiaomi Utility LED Light Portable USB Lamp. These goods had arrived in three weeks to Russia and works fine from june 2015. It's original Xiaomi product for the lowest price in comparing with other chinese sites. So, i'm completely happy :)

Date of experience: January 22, 2016
Sweden
3 reviews
4 helpful votes
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Bought a phone several months ago from them and its still working fine, no sluggishness or reduced battery times.
Delivery time was 3 weeks with the cheapest shipping (free).
I consider that a decent time since it was free and the phone cost 1/4 of a phone with the same specs in Sweden.

Date of experience: January 22, 2016
Canada
1 review
1 helpful vote
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Hi All,

Wanted to say I had a great experience with gearbest and have purchased a very high quality dash cam Mini 0806 with them and the shipping was very quick, the package was very nice, and on top of all this they even took a picture to show me my shipping in advance of it coming out.

Once i got the package, the product was fantastic and the quality was superb!

Everyone worked very well and highly recommended seller!

Go Gearbest Go!

Date of experience: January 21, 2016
Belarus
2 reviews
1 helpful vote
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I'm very pleased with prices offered by this site. Looks like GearBest have connections with at least such brands as Xiaomi and Ganzo (from that I know), because you hardly find them anywhere cheaper. I've bought Xiaomi Mi Band for a bit more then $10, you can compare this price with other shops by yourself to proof my words. It was discount price of course, but I think it is sales all the time here.
Packaging was good and careful. Unfortunately shipping last quite long, but it was post service fault. Can't say anything about return policy or support service - package came without any damages and product was as described.

Date of experience: January 21, 2016
GB
1 review
5 helpful votes
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Thanks are due
January 21, 2016

Having given a one star for very poor customer service I was very impressed with this company's response. Immediately, following publication on the review site I was offered a free delivery of a free replacement. The item however was out of stock so I was invited to choose something else from their range. I chose a quadcopter which was 13$ less in price than the Cessna plane I was seeking to have repaired. Not only was I sent the quadcopter but I was also refunded the 13$.
The change in attitude was amazing!

Date of experience: January 21, 2016
Ukraine
2 reviews
0 helpful votes
Follow Igor S.
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I have just received my order W************** U80 Smart Bluetooth Watch from Gearbest Store. I am very happy and satisfied with the quality of the product. The packaging is very good, the items are not damaged. The price near 10 dollars per piece makes this purchase just great! The delivery to Ukraine took about 3 weeks. Me and my wife are very happy! Thanks a lot to Gearbest!

Date of experience: January 21, 2016
NL
2 reviews
4 helpful votes
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Great shop
January 21, 2016

I had some issues in the past with orders during the busy holiday seasons, but I must say the last transactions worked pefectly. Good price, fast delivery(expedited delivery for 2 dollars extra delivered within a week).
After a few weeks my new tablet crashed/broke permanently. Support was excellent. Reordered the item and got a refund after they received the defective item.

I hope they can keep this level of service up during the holiday seasons.

Date of experience: January 21, 2016
Lily L. — Gearbest Rep
over a year old

Dear Roy,

Thank you for notifying us of your complaint. We apologize for any inconvenience.

We have made improvement for that. All the products have accurate stock quantity now. Gearbest is striving to make improvement for that.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Best Regards,
Gearbest.com

Bulgaria
1 review
0 helpful votes
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Very good offers. Easy payment. Reliable delivery, goods received in top condition and very well packed. Excellent customer support.

Date of experience: January 21, 2016
Belarus
1 review
0 helpful votes
Follow Andrei Z.
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I ordered Xiaomi Miband for price 11.29$ on Gearbest. Seller ship my order fast, give the foto of parcel. Came in Belarus in 30 days. Packed good, Miband is really original, working good with my phone. Thanks for Gearbest)))

Date of experience: January 21, 2016
Italy
1 review
0 helpful votes
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Highly recommended
January 21, 2016

Gearbest offers a very big choices of Chinese items at good prices.
I searched for and bought just electronic devices and gadgets and I found out that their prices are among the lowest on the web.
The delivery time is good: ~10 days from their EU warehouse and ~45 days from China mainland.
I highly recommend this store!

Date of experience: January 21, 2016
Romania
1 review
0 helpful votes
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I placed an order on gearbest last year in order to reach the chart posted on the website approximately 20 days of China in Romania.
I am very satisfied with the products but also the professionalism of GearBest.
I highly recommend!

Date of experience: January 20, 2016
Ukraine
1 review
0 helpful votes
Follow Ho C.
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I have been an online shopper for years and used to struggle with many sites either not delivering on time or selling stock which they do not have but ever since l discovered GB, l have had great shopping experience and l have referred my friends to GB.

GearBest simply the Best.:-)

Date of experience: January 20, 2016
RU
1 review
0 helpful votes
Follow Vyacheslav Y.
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My first purchase at GearBest become self monopod for Xiaomi. This shop on the stock was worth almost 2 times cheaper than all the others. Payment via PayPal guarantee reliable transaction. Also on my PayPal account it was a few dollars. Sending was taken less than a month, well packaged. A monopod is very pleased. Build quality is very good. Connection is very simple. I am very pleased with the purchase! I would buy in this the shop again!

Date of experience: January 20, 2016
RU
1 review
0 helpful votes
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Great tablet, with two operating systems. Light, robust, good finishes, very fast. I am delighted with the purchase.
And it may be valued at $ 1000 for a price of $ 150. Many thanks to Gearbest for this offer. I placed the order and in 6 days I received. And I'm from Spain. Thank you also for the warehouse Europe, greatly facilitates us purchases

Date of experience: January 20, 2016
RU
1 review
0 helpful votes
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X cube 2 low price
January 21, 2016

Hi, firends!
I would like to tell about my experience of purchase in shop gearbest.
I ordered fashions X a cube 2. The order was processed quickly (even if not to consider that the order was made in holidays as you understand blockages in shops, there is a lot of work). The parcel went to me to Moscow 15 (15 it quickly enough if to consider that on a nose was new year).
And now we will pass to the device. Having opened a box that it is visible at once not a cheap rattle, but a thing of worthy quality. The metal case varnished (of course it is scratched, but for a month of mine it is used significant damages it isn't revealed). The cube came with an old insertion to 160 watts, but after updating well to 180 watts. The button an expander is quite convenient, is pressed in any place (the truth is a small delay). Illumination of the button quite amusing function, it is possible to adjust any color, a blinking, transitions. Thermocontrol works well (but I don't love). Convenient control via the smartphone.
I recommend you this device and this shop.
Gearbest always I helped out me. Also my constant shops still have, thanks to them.
Thanks for attention, all of successful purchases friends!

Date of experience: January 20, 2016
Ukraine
1 review
0 helpful votes
Follow dmitriy g.
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"I ordered on the phone Gearbest.com Xiaomi Mi4s. Send the order very quickly, they answered all the questions. The order came after 20 days in Ukraine - very quickly. I would recommend the store Gearbest.com. Very satisfied. Placed they still order on the phone. All very well. I recommend the store Gearbest.com to shop.

GEARBEST.com - beautiful shop- highly recommend shopping!"

Date of experience: January 20, 2016
France
1 review
0 helpful votes
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Very Good!
January 21, 2016

Hello!
A lot often buy in the store. The quality of service is excellent, always on time to answer all questions. Prices are always at the lower end of the market. Goods are always original, no fakes! I advise everyone to this store shopping.

Date of experience: January 20, 2016
Illinois
1 review
6 helpful votes
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Horrible slow delivery
January 20, 2016

Its true they have low prices, they have a US warehouse, but it doesnt house half their products so its has to come from another country. Picked them BECAUSE they stated they had a USA warehouse. So far been 25 days and no product yet. Still stuck in customs, for a battery and drone! I wanted to save $16 so ordered from gearbest, could have gotten it 20 days ago if I paid the extra from amazon. Slowest shipping I ever experienced. Took 20 days just to "fly" to the united states. Now its just sitting SOMEWHERE in customs for 5 days!

Date of experience: January 20, 2016
Lily L. — Gearbest Rep
over a year old

Dear David,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?

We want to say thank you for providing us with important information about your situation.

Gearbest.com

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom