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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I decided to buy an adapter for SIM card, because the two phones that use different types and found suitable in all respects in this store. Arrange everything and the price and availability. Posted in technical support clarifying the presence and possible date of dispatch. Ticket Service responded quickly enough, then the payment was made by invoice, and the next day sent the goods. Adapter came very quickly, product quality is completely suit me - Simcoe changed without problems and most importantly it works. Everything was up to par. Purchase satisfied and will continue to buy in this shop. I hope my review will be useful to anyone. W************** 01/11
Excellent original bracelet! All of its functions are performed perfectly, fully corresponds to the description on the website. Complete the sensor itself, rubber bracelet (high quality, for a month of use to him, nothing happened), instructions usb charging cable. No problems with the connection to the phone did not have (Asus PadFone 2 A68). It requires only charge the bracelet before the first synchronization and download the application from the Market. Synchronization occurs very quickly, on the screen you can see all the data on hours of activity a day and a night. A very handy feature smart alarm clock. Waking up in the morning has become much easier. Thank Gearbest.com for the bracelet. Very happy with purchase! I recommend to everyone!
I had needed some original Xiaomi accessories and i was looking for the best price on most popular chinese sites. Then i found a gerbest ad on few russian sites and decided to buy there. I bought XiaoMi Flexible Detachable USB Fan and Xiaomi Utility LED Light Portable USB Lamp. These goods had arrived in three weeks to Russia and works fine from june 2015. It's original Xiaomi product for the lowest price in comparing with other chinese sites. So, i'm completely happy :)
Bought a phone several months ago from them and its still working fine, no sluggishness or reduced battery times.
Delivery time was 3 weeks with the cheapest shipping (free).
I consider that a decent time since it was free and the phone cost 1/4 of a phone with the same specs in Sweden.
Hi All,
Wanted to say I had a great experience with gearbest and have purchased a very high quality dash cam Mini 0806 with them and the shipping was very quick, the package was very nice, and on top of all this they even took a picture to show me my shipping in advance of it coming out.
Once i got the package, the product was fantastic and the quality was superb!
Everyone worked very well and highly recommended seller!
Go Gearbest Go!
I'm very pleased with prices offered by this site. Looks like GearBest have connections with at least such brands as Xiaomi and Ganzo (from that I know), because you hardly find them anywhere cheaper. I've bought Xiaomi Mi Band for a bit more then $10, you can compare this price with other shops by yourself to proof my words. It was discount price of course, but I think it is sales all the time here.
Packaging was good and careful. Unfortunately shipping last quite long, but it was post service fault. Can't say anything about return policy or support service - package came without any damages and product was as described.
Having given a one star for very poor customer service I was very impressed with this company's response. Immediately, following publication on the review site I was offered a free delivery of a free replacement. The item however was out of stock so I was invited to choose something else from their range. I chose a quadcopter which was 13$ less in price than the Cessna plane I was seeking to have repaired. Not only was I sent the quadcopter but I was also refunded the 13$.
The change in attitude was amazing!
I have just received my order W************** U80 Smart Bluetooth Watch from Gearbest Store. I am very happy and satisfied with the quality of the product. The packaging is very good, the items are not damaged. The price near 10 dollars per piece makes this purchase just great! The delivery to Ukraine took about 3 weeks. Me and my wife are very happy! Thanks a lot to Gearbest!
I had some issues in the past with orders during the busy holiday seasons, but I must say the last transactions worked pefectly. Good price, fast delivery(expedited delivery for 2 dollars extra delivered within a week).
After a few weeks my new tablet crashed/broke permanently. Support was excellent. Reordered the item and got a refund after they received the defective item.
I hope they can keep this level of service up during the holiday seasons.
Very good offers. Easy payment. Reliable delivery, goods received in top condition and very well packed. Excellent customer support.
I ordered Xiaomi Miband for price 11.29$ on Gearbest. Seller ship my order fast, give the foto of parcel. Came in Belarus in 30 days. Packed good, Miband is really original, working good with my phone. Thanks for Gearbest)))
Gearbest offers a very big choices of Chinese items at good prices.
I searched for and bought just electronic devices and gadgets and I found out that their prices are among the lowest on the web.
The delivery time is good: ~10 days from their EU warehouse and ~45 days from China mainland.
I highly recommend this store!
I placed an order on gearbest last year in order to reach the chart posted on the website approximately 20 days of China in Romania.
I am very satisfied with the products but also the professionalism of GearBest.
I highly recommend!
I have been an online shopper for years and used to struggle with many sites either not delivering on time or selling stock which they do not have but ever since l discovered GB, l have had great shopping experience and l have referred my friends to GB.
GearBest simply the Best.:-)
My first purchase at GearBest become self monopod for Xiaomi. This shop on the stock was worth almost 2 times cheaper than all the others. Payment via PayPal guarantee reliable transaction. Also on my PayPal account it was a few dollars. Sending was taken less than a month, well packaged. A monopod is very pleased. Build quality is very good. Connection is very simple. I am very pleased with the purchase! I would buy in this the shop again!
Great tablet, with two operating systems. Light, robust, good finishes, very fast. I am delighted with the purchase.
And it may be valued at $ 1000 for a price of $ 150. Many thanks to Gearbest for this offer. I placed the order and in 6 days I received. And I'm from Spain. Thank you also for the warehouse Europe, greatly facilitates us purchases
Hi, firends!
I would like to tell about my experience of purchase in shop gearbest.
I ordered fashions X a cube 2. The order was processed quickly (even if not to consider that the order was made in holidays as you understand blockages in shops, there is a lot of work). The parcel went to me to Moscow 15 (15 it quickly enough if to consider that on a nose was new year).
And now we will pass to the device. Having opened a box that it is visible at once not a cheap rattle, but a thing of worthy quality. The metal case varnished (of course it is scratched, but for a month of mine it is used significant damages it isn't revealed). The cube came with an old insertion to 160 watts, but after updating well to 180 watts. The button an expander is quite convenient, is pressed in any place (the truth is a small delay). Illumination of the button quite amusing function, it is possible to adjust any color, a blinking, transitions. Thermocontrol works well (but I don't love). Convenient control via the smartphone.
I recommend you this device and this shop.
Gearbest always I helped out me. Also my constant shops still have, thanks to them.
Thanks for attention, all of successful purchases friends!
"I ordered on the phone Gearbest.com Xiaomi Mi4s. Send the order very quickly, they answered all the questions. The order came after 20 days in Ukraine - very quickly. I would recommend the store Gearbest.com. Very satisfied. Placed they still order on the phone. All very well. I recommend the store Gearbest.com to shop.
GEARBEST.com - beautiful shop- highly recommend shopping!"
Hello!
A lot often buy in the store. The quality of service is excellent, always on time to answer all questions. Prices are always at the lower end of the market. Goods are always original, no fakes! I advise everyone to this store shopping.
Its true they have low prices, they have a US warehouse, but it doesnt house half their products so its has to come from another country. Picked them BECAUSE they stated they had a USA warehouse. So far been 25 days and no product yet. Still stuck in customs, for a battery and drone! I wanted to save $16 so ordered from gearbest, could have gotten it 20 days ago if I paid the extra from amazon. Slowest shipping I ever experienced. Took 20 days just to "fly" to the united states. Now its just sitting SOMEWHERE in customs for 5 days!
Dear David,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Roy,
Thank you for notifying us of your complaint. We apologize for any inconvenience.
We have made improvement for that. All the products have accurate stock quantity now. Gearbest is striving to make improvement for that.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards,
Gearbest.com