Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I've been 4 shopping in Gearbest and all have been reliable, prices have also been very cheap, all products have come to me without damage.
Good product, economical and reliable
I recomend it to you
Gearbest is the best place to buy electronic gadgets. Very good prices, fast shipping and best after sale support team
"Gearbest - low price, quality product, fast delivery. Ordered a Xiaomi Power Bank ******* mAh for $ 13.97 (W**************), in other stores it cost 20 more dollars. Product was about a month, track phone tracked, before sending sent a photo of my order. Power bank has passed the test for originality on the official website of the manufacturer. Thank you Gearbest, I will be ordering more!"
Ordered mobile from EU warehouse for UK delivery so that there is no need to pay VAT or excise duty.
Surprised to receive it from the far East by DHL. A week later received invoice from DHL to pay customs charges.
Contacted Gearbest who say that EU warehouse was out of stock so they shipped from China warehouse and now refuse to pay the DHL charge. Did not inform me that EU warehouse was out of stock.
Be warned.
Other people have responded to me to say that this is how they behave when things go wrong with them. I am now taking this to Trading Standards in the UK.
Hello, I really enjoyed my GB experience, the shipping was super fast, delivery times were as stated. The item quality was exactly as described. Would recomend
Don't waste your time, money or energy this place sucks going on 2 plus months $300 purchase 2 different shipper and still no product
Dear jeanette,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email to your j********[email protected] with top solution.
Please check and give a confirmation back.
Thank you for your time.
Gearbest.com
I received a product with a defect in it's operation, but I was only offered a $10.00 credit towards purchasing a new product, despite paying $60.00 for the defective product. They do not have any intentions of addressing any issues regarding problems with their products. DO NOT TRUST
Dear LaNelta,
I want to start by thanking you for notifying us about the issue. We are sorry for the inconvenience.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. Please check detailed warranty and return terms here: http://www.gearbest.com/about/warranty-and-return.html. We have followed your issue and offer you solution in the ticket. Please kindly reply.
Awaiting for your early reply.
Best Regards,
Gearbest.com
I ordered an action cam. It didnt charge so could not be used. They forgot to sent an extra ordered battery. Customer service is rude and charge a lot of money for a replacement. They censor the reviews in their website. Be very careful!
Dear Max,
Thank you for notifying us of your complaint. We are sorry for the inconvenience.
We have reviewed your issue in detail and offer you solution in the email now. Please kindly check and reply us.
Awaiting for your early reply.
Best Regards
Gearbest.com
Uma otima loja tem muita opçao para comprar praticamente tudoa melhor de eletronicos facil de comprar eles atendem vc muito bem e muito barato e o principal é a confiança entao vale muito a pena compara no Gearbest, uma das minhas ultimas compras foi um excelente esmartphone bom mesmo
Dear Sait,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
"I ordered power bank Xiaomi and another items from this shop! I am very satisfied! Super price and original item! Many-many great products, lightning shipment, very good package! I will continue to buy from this and I am high recommended fantastic shop Gearbest-- Real Gearbest of the best!"
I've been ordering from gearbest for about 2 years now. I've never been dissapointed by them. When you have questions about the order, the costumer service replies within 24 hours; thats my experience.
The prizes which gearbest offers are competitive and usually alot cheaper than others!
Last order it was shipped within 24 hours and i received it within just 8 days to the Netherlands! Which is great!
I would recommend gearbest for online shopping. It doens't always arrive within 8 days, but if you need it in a hurry you shouldn't be buying your items in China anyway, haha!
I made a couple of orders in your store. I liked the fact that you are selling mostly original, not fake branded goods. For example Xiaomi. All items at my order is working. I used it a few month all work fine.
GearBest is a great shop with very low prices for original products.
Especialy, prices for Xiaomi products are lower than on other popular websites.
I have made 2 orders from GearBest (W**************, W**************)
One is Xiaomi Redmi Note 2 smartphope and the second includes Xiaomi Hybrid Dual Drivers headphones, small tripod, MiKey and OTG adapter.
Both orders came to Moldova within 1 month via PostNL.
Parcels are well packed and were shipped out very quick.
I'm very satisfied with this shop, will make new orders in future and recommend GearBest to everybody!
Hice con gearbest varios pedidos y todo on sin problemas
Precio ok y atención al momento de parte del Staff
Order No.: WP************** es una de mis pedidos y todo fenomenal
Volveré seguro
Great prices and very good customer service (I've been on a little buying spree of clothes direct from China last couple months. Some places have not turned out well. Gearbest was super responsive.)
Only thing to remember is that everything ships from China, so it'll take ~3weeks to get your stuff. Else it's great!
GearBest es una gran tienda, te da mucha confianza y seguridad tanto al comprar y pagar en linea, asi como en el seguimiento de tus envíos hasta que los tienes en tu domicilio.
Grandes productos a un super precio. Yo recomiendo mucho comprar en GearBest.
GearBest is a great store, it gives you a lot of confidence and security both to buy and pay online, as well as track your shipments until you have at your home.
Great products at a super price. I highly recommend buying on GearBest.
I ordered many stuff from Gearbest in order W**************: Chuwi hi8 case, sillica case for Xiaomi Yi, TELESIN Protective Carry Case for Xiaomi Yi, two watches, Xiaomi Mi Keys, Small Practical Handheld Sewing Machine. I was surprised expedient execution time. This would last for between 10-25 workin day and it was exactly 10 days!
This stuff is in very hight quality. I recommend the shop with a clear conscience.
I've been on a buy-clothes-direct-from-China kick lately. Sometimes it's great (cheap and good), sometimes not-so-great.
Gearbest has definitely been a great experience. Good prices, responsive customer service. (remember, everything ships from China, so it'll take a while... like ~3 weeks to get to you. But that's why it's so cheap.)
Great place to buy gadgets at very low prices but very high quality with fast postage to the UK. Another great point is if you have a question they are answered very quick and professionally i would highly recommend them to anybody
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear J H.,
Thank you for valuable feedback.
First of all, we would like to extend our sincere apologies for this situation.
Your ticket has been resolved and our Customer Service Manager has replied to you personally. Please kindly reply to us.
We are looking forward to hearing from you soon
Best Regards
Gearbest.com