Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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After many negotiations gearbest finally made a full refund after acknowledging their mistake.
Have to say that they handled the case very professionally at the end.
In November met with the shop and was pleasantly surprised by the prices, made 4 orders from this time, and all orders were delivered on time and of good quality, there was one caveat when ordering Hcigar HB 40, but there was a wine quality assurance manufacturer of the goods, in his store all done at my request a partial refund and an apology given extra points for a discount
This has got to be one of the worst online company... when you order anything of value takes at least a month to dispatch goods even though they say it is in stock and available within a few days. Also when they finally send the goods they regularly send an incompleted order with major pars missing. When you finally get through to the customer service they try to claim the part was not part of the purchased item eventhough it was clearly in the product discription as well as all the photos.
Dear Clive,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com
CAUTION!
I ordered 2 quad-copters. One failed soon after being placed into use. They would not repair or replace or refund. They said it is because the warranty only covers out-of-box failures. They offered me a credit of 10% of the purchase price toward a future order. I will never buy from them again.
Dear Bufford,
Thank you for taking your time to write your review, we apologize for this situation.
Please kindly check here: http://www.gearbest.com/about/warranty-and-return.html#item8. Our 45 Day Money Back Guarantee relating to RC toys, Scooters and Wheels, only covers "dead on arrival" instances where the product does not work out of the box. But we will still try our best to help you. Please kindly check your email and reply us.
Thank you for your cooperation.
Best Regards,
Gearbest.com
My order took a long time but was well worth it, the support and the phones I ordered are great! Will definitely keep them as one of my favorite online stores!
I bought a 8Gb MP3 player and they sent it to me with instructions for a MP4 player and the instructions are completely different. The buttons are not even the same. It says the player plays MP3s and WMAs. I loaded my WMAs and nothing, no music plays, so I deleted them and loaded MP3s, and nothing, no music plays.
I contacted them and they sent me instruction for another MP3 player, but not mine. How do I get in touch with someone in tech support that speaks and understands English?
Dear Derrest,
Thank you so much again for bringing the issue to our attention. We are sorry for the inconvenience.
Gearbest takes a full responsibility in this kind of case. Full refund was issued on 2016-02-03. It would be very appreciate that you could reply in the ticket for the confirmation of the refund.
We are looking forward to hearing from you soon.
Gearbest.com
Ordered router ASUS RT-AC51U. Order No.: W**************.The cost came to 60% less than in the local online store. Original product.It was delivered quickly. Everyone is happy. I advise this store.
This is my first purchase online in China.
This site (Gearbest) my friend had recommended me as the most secure in this field of trade.
I tried and really liked this site for many reasons.
The basic one is the opportunity of secure payment via Paypal that sometimes deprived of other shops.
Quality and centralization of the products pleased me enough.
There is no necessity to revise a lot of pages in search - everything is ordered already.
I would also like to note the opportunity to have a dialog with GearBest. And I like it very much!
Managers always answer my questions operatively.
Generally, if you decide to make shopping online in China, l recommend GearBest with great pleasure!
Ordered my Hoverboard November 21st. Still haven't received it as of 1/28/16. They are a scam. Don't buy from them. The warehouse is not in the U.S. as they say.
Dear Brandon,
Thank you for your important feedback. We are sorry to hear that you have not receive the package yet.
From time to time with thousands of shipments there will be an occasional issue with shipping. Please kindly refer here for more information about shipping on gearbest: http://www.gearbest.com/about/shipping-methods.html We have followed your issue and explain it to you in detail in the ticket. Please kindly reply.
We are looking forward to hearing from you soon.
Best Regards,
Gearbest.com
Gearbest is the best site to buy everything you want. They have awesome prices, the best of other sites. Been buying from them for a while, I will definitely continue to shop from them!
I was very surprised by the speed of delivery, TS*******E.
You can buy the right product for shares or with points. Good prices. Magizin my favorite and one of the best to date
Quality product. The best transfer of taste. Perfect look in black.
I ordered (Order No.: W**************) Meizu M2 note. It was the lowest price in the midst of shopping online. Order was received through 14 days in my post office! I was very glad - it excellent service, price and speed of delivery! Why did I choose Gearbest: 1. Full and true description of the item. 2. Good price 3. Great communication 4. The item was delivered very fast
I will purchase more. It's a pleasure to deal with shop Gearbest. I recommend everyone!
I am very satisfied with how easy and user friendly gearbest website is to navigate and order from and as for the super low costs are out of this world witch usually means a loss in quality BUT not with gearbest
I find the prices unbeatable the quality outstanding and was of use amazing
I highly recommend gearbest to all of my friend
My order W************** was incomplete and the missing item was refunded with no hassleand I have used gearbest many times since
Ordered car mount cellphone holders and was delivered in time and product is of excellent quality. Definitely would recommend gearbest.com
For me gearbest.com is best. All of my orders were good pricing and good quality. Even if i had problem with one order witch happens for everyone the gearbest.com support was fast and efficiently. I recommend gearbest.com for everyone.
I really enjoy shopping with gearbest because I know I would exactly what I've ordered and for minimal price at the web. I bought a MEIZU phone and XIAOMI band there and they are in a perfect condition, so thanks GB!
I made order W************** Dec 04,2015 17:35:43 PM. Payment is easy and secure. Gearbest shipped the order in 24 hours!
I'm always buying from this store since their prices are the best on the net, shipping is fast, packing is excellent. The support team always answers any questions related to orders in less than 24 hours
Very safe! They gave me a photo of my order, and track number. I plan to buy in the store more. Very good quality. Delivery came 20 days. I am very glad. Definitely buying. I recommend Shop"
HI friend! Let me tell you about some REAL nice store! It's GEARBEST.com!
Safety payment by using paypal, very-very nice service, shipping is also very-very fast, packing always is very good, prices are cheap! Guys, simply LET TRY!
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Makis,
We are glad to hear that your case is resolved to your satisfaction.
Thank you for updating us on it.
For any issues, you could feel free to contactus on site: support.gearbest.com adding the title: sitejabber complaint + order number + forwaring this email to complaint group.
We will be always at your service.
Thank you for your kind understanding and support.
Gearbest.com