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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
*Update*
GearBest reached out to me after seeing my issue posted here and provided a resolution.
Original Post:
I ordered a car camera@ $59.99 on their website when they have promotion.
They cancelled my order for no reason and ask me to buy at original price = $89.90.
The customer support said they "understand my frustration" and gave me 100 points == $2! WTF?
Please save yourself the trouble and stay away from them!
Product price was comparable with the competition. Since the product is in the EU, the product has already been taxed and convenient for me.
The product came within a week
Dear Ondrej,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest.com
Ordered on 26 December with an insurance to avoid problems, nothing received. With difficulties after three months Gearbest finally refunded the whole price. Gearbest should send items only with reliable shipping company with delivery only with a signature... anyway Gearbest is finally honest. Well done anyway!
Dear Bertrand,
Thank you for taking the time to write a review.
We have tracked your parcel.
According to the shipping information, the item has been delivered successfully.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Gearbest.com
I made 6 orders from this site and none of them is sent nor arrived. I asked them to help me but they are offering %50 of item to refund. Do NOT buy from them. They do not send parcels and they do not give you refund. Buy from another site otherwise you will be scammed too bad...
I contacted my bank for chargeback process. Otherwise it's not possible to save my money because they got it and nothing came to me after 2,5 months!
Dear Melis,
Thank you for your comment.
We regret that the packages are failed in delivery at destination customs.
Please note that Gearbest is not responsible for any customs issues on goods by the destination country.
Please kindly refer to our policy here: http://www.gearbest.com/about/faq.html (see Tax and Customs Duties).
We encourage all customers to check with their local customs in advance to confirm that their gadgets can be imported to their country before purchase.
We are closely following the issue with you in message at our support center, please kindly reply to us there.
Thank you.
Gearbest.com
My order did not arrive. Got a refund. Waiting for the new delivery.
Dear Sorin,
Thank you for taking the time to write a review.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Gearbest.com
I bought this 3d printer pen from Gearbest.com and it is amazing. The pen itself and gearbest service, shipping, price and everything else... enerything is just great. You sould really go and check out Gearbest:)
Nikola Kunić
16.02.2017.
Review of the WLToys Q333A by Ken Lysons
Being a past purchaser of a Q333c I was skeptical. To be honest, I almost had no interest in flying one of these drones again. I knew that the unit would fly, if I spent enough time on it. I tightened every connector, even applied UV light hardening glue to stiffen up the chassis. After way too much time spent on a RTF unit, I had little to no interest in repeating the exercise.
I received the shiny new Q333A in the mail a few days ago, charged up the battery and display screen, and started looking over the drone while the charger did its job.
Something felt different. It felt solid. It felt real. A quick test with the hand tools proved my suspicion correct, this was a different multirotor. It held place when transitioning from landing to flight mode, the body did not twist out of place like the original.
I zeroed the trims, headed the quad into the wind and set the transmitter to 80%. I was happily surprised, found that this new unit handled the breeze easily, had ample power and agility. Was this a completely reworked reincarnation of the original Q333?
I put the unit through its paces for 10 minutes, flying FPV with the included screen mounted to the remote, and in line of sight out 150 feet. Delay was hardly noticeable, I was impressed with the video quality, as I was the quality of the entire unit. It climbed quickly, flew at a decent speed, and fast descents were easily controllable with no noticeable wobble, which is rare for non-gps units. The tracking was very good, little input was needed even in the wind to stay on course.
It happily ran circuits until the lights began flashing, and I brought it in for a safe landing, ready to fly again.
Gearbest and WLToys have hit it out of the park with this unit, for the price it is easily the best small FPV unit I have flown to date. Flying a mini inspire for $150.00 puts a big smile on my face, and this multirotor has earned its spot in my collection.
Well done.
Once in the time it happens that you are not satisfied with a product.
After a somewhat less experience with the Gear Best Customer Service i write some emails to GearBest.
We came together and the result was satisfactory.
So see if you keep talking (mail), you'll always come together and find a solution.
Which was in my case. They (GearBest) found a good solution. And i was happy and satisfied.
I buy a lot of items at GearBest and am always satisfied with the quality of the products I buy. Fast delivery.
And when somethings wrong you can write a email to the customer service and they came whit a solution.
Thanks GearBest
Thanks Lily for you answer,
Seems we sorted my problem and next time when I buy something from you I do not gonna do the same mistake.
I PROMISE BUY INSURANCE AND STRONGLY RECOMMENDING TO OTHER BUYER
Sorry for the bad spontaneous review
---------------------------
Ordered on 19.12.2017 was delay with sending item, ok fear enough Christmas time.
15.02.2015 - they informed me, that post missed my item and now I can get 50% money back or pay +50% and get item. Ftw?
Whats point to send items, when you can get 50% profit doing like that? CHEATERS
P.s. they posted that my item was shipped. Check photo - NO ADDRESS on the picture, peace of cardboard. Seems they already had plan to get more money
Dear Mindaugas,
Thank you for taking the time to write a review.
We offer all our customers solutions based on our policies. If you have an issue and would like a refund, please first refer to our returns and warranty page here: http://www.gearbest.com/about/warranty-and-return.html and terms and conditions here http://www.gearbest.com/about/terms-and-conditions.html
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you,
Gearbest.com
Just the worse experience ever!
Made an order, paid for it then got told some items were out of stock. Had to chose something else as they won't give me the money back.
Then the order never arrived. I requested my money back AU$163.46 and nothing.
So I ended up without the money and the order.
Please boycott them! There are lots of good websites around there, find a good one. This one isn't at all.
Thanks for your time.
Dear Roberto,
Thank you for your review.
I have checked your order. The item is in transit normally now.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you,
Gearbest.com
Yup no good. Order 4 days ago paying express shipping and still not ship. Contact them then they tell me it was overweight for the shipping I choose and ask me to pay 33USD different to get it ship. Why I have to pay extra? When it clearly listed the shipping rate on check out and I already choose to pay more to get it faster and now they want even more. Never buying from them again.
Dear Alb M,
Thank you for your feedback.
The available shipping methods of the order will be affected by the item's features at customs and the limit in shipping company.
For more information of shipping methods, please check it here: http://www.gearbest.com/about/shipping-methods.html.
We have sent you a personal message regarding your issue in our ticket system.
Please kindly login to your account to check the information of refund and reply to us.
We look forward to helping you,
Gearbest.com
I really like the product which I ordered from GearBest. I got it as it was described on their website. The shipping time was also relatively fast. I would recommend this product to my friends and also encourage them to buy from GearBest.
I purchased 3 items from GearBest (2 watches and a kids quadcopter toy). The watch and quadcopter arrived but the second watch never arrived. The quadcopter was missing the transmitter and a charger so was absolutely useless. Apparently this was in the fine print but was not clear at all. The second watch never arrived. I have asked for a refund and GearBest won't provide it. They told me I have to wait for the watch even though it's now been 6 weeks and it was supposed to be a present for my daughter's birthday which has now passed.
Do not buy from GearBest. The products don't arrive and they won't provide refunds!
Dear Anna,
Thank you for your comment.
All our Gearbest products have a detailed product description on the item page including the package contents.
The method of shipping that you have chosen usually takes between 10-25 business days.
If you believe that your package should have arrived already, please first check with your local post office to make sure it is not being held there awaiting your signature.
We have sent you a message regarding your order status and solution via our ticket system. Please kindly login to reply to us.
We are awaiting your reply,
Gearbest.com
Ordered a NO. 1 X3 Android 5.1 4G Phablet. Item is missing the waterproof back cover for sim & sd card. Opened ticket 12/31/16 with Gearbest. They offered a $10 credit or they would try and find a cover. Today is 2/12/17 and still waiting. In the meantime I found a cover in China on AliExpress and ordered it myself. GEARBEST SUCKS
Dear Rick,
Thank you for placing an order with us.
We offer all our customers solutions based on our policies. If you have an issue of your item, please first refer to our returns and warranty page here: http://www.gearbest.com/about/warranty-and-return.html
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you,
Gearbest.com
This a scam. Received a broken keyboard and no one in their customer service team has provided a solution. Waste of time and money. Don't bother ordering from here...
Dear Danny,
Thank you for your feedback.
We at Gearbest will always do our best to help our customers solve their issues.
If your product arrives DOA, is damaged or is unable to switch on, please contact us within 3 days and we will inspect the issue in detail.
For more details about our DOA policy please see here: http://www.gearbest.com/about/warranty-and-return.html
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you,
Gearbest.com
I order a item one month ago, but still not receive it.
Contact with company, but they said they can't help.
So what?
Dear Jingwei,
Thank you for taking the time to write a review.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Gearbest.com
Muy bueno, llego rapido el tv box es muy rapido y a un buen precio ofrece un buen procesador, 2 gigas de ram y 16 gigas de memoria, buen producto
Gearbest, in my opinion one of the best websites to buy on, nice prices, nice quality, big variety of products, the support is good, various payments methods, overall very good. My products came quickly and in perfect state. I recommend it to everyone.
I had bought a smartwatch with their shipping insurance. After two months i don't receive it and i open a ticket. Gearbest reacted very fast, in the begin they search the pack and after some days they asked if i want to resend or refund my money, i told to them to resend and the second smartwatch come very fast in three week.
First they can not deliver the device for more than 3 weeks estimating another 3 weeks before they get it on stock (why do they indicate Stock on the Webpage when they don't have it?). But don't mention they have it on Stock in the EU Warehouse where I finally got it from after cancelling the order in China. The EU Warehouse obviously is more expensive and doesn't include a Keyboard. But ok till here.
The Tablet arrived with obvious marks of having been used. Scratches and even finger prints under the screen protector. After two days of use, the device died.
What does Gear Worst offer? To send it in (which costs me around 50) or to keep it and they refund it with 30. So I get a broken and used device but have to pay for it. Why on earth should I keep it? It's broken! As a chopping board?
¯\_()_/¯
On top: if I get the device from the EU Warehouse why do I have to send it to China? For more delays? It took me already over one week to communicate with them. They on purpose delay replies or handing out their Warehouse address to gain time.
To make it short: Don't buy at Gear Worst. I never had a problem with their competitors like Bangood or Geekbuying.
Dear Juan,
We are sorry to hear you are having issues with your product.
All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind.
We offer 45 day money back guarantee for the product according to our warranty and return policy here: http://www.gearbest.com/about/warranty-and-return.html
Please rest assured we stand behind every item we send out and will try our best to help resolve the issue for you.
Please check the message we send to you and reply to us in your GB account.
Thank you,
Gearbest.com
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Jacky,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
There may be occasions when GearBest confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, GearBest will contact customers and offer to cancel the order and refund purchase prices in full.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Gearbest.com