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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow Felip C.
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I will explain my experience at Gearbest. It is probably the best technology article store from China. Their prices are spectacular, especially in Flash sales. Much difference in price compared to others.

The conditions of guarantee and protection are spectacular. I recently had an issue with a product purchased at Gearbest for a malfunction of the item. I returned it taking advantage of the protection of postage of Paypal. In less than a month I received the payment in my Paypal account.

It definitely deserves my trust.

Highlighting that the deadlines in Spain are really spectacular. Many times I receive my purchases in 8 days. Insuperable

I recommend GEARBEST to any buyer.

Date of experience: March 15, 2017
France
1 review
0 helpful votes
Follow Magyc M.
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Hi,

At first I was reluctant to order expensive products on a Chinese site but Gearbest convinced me.
Awesome after sales service and well protected packages. I have never had any customs fees either.

I recommend, to use eyes closed!

------------

Le n'ai jamais eu aucun problème sur Gearbest bien au contraire. Service client au top, réponse rapide, etc...
Une fois j'ai eu un soucis sur un produit (à 5)... arrivé cassé. J'ai eu un refund dès le lendemain!
Vous pouvez faire confiance. "

Date of experience: March 15, 2017
Italy
1 review
0 helpful votes
Follow Vittorio F.
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Simply the best
March 15, 2017

I bought so many object on Gearbest, and I was always satisfied.
The shipping is fast and cheap.
The items are always working and perfect.
I'll use it to buy again, is the best!

Date of experience: March 15, 2017
Spain
1 review
0 helpful votes
Follow Joan G.
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I'm shopping in Gearbest for almost a year, and I'm very satisfied. I bought mobile phones, a laptop, cables, phone cases... a lot of things. In almost all cases, I had no problem with the shipping, but when I had any problem, they resolved fast and easy. I'm absolutely continuing shopping with them. In fact, now I'm waiting for a Xiaomi mobile phone I purchased yesterday.

Date of experience: March 15, 2017
RU
1 review
0 helpful votes
Follow Adel T.
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Много лет закупал товары через торговую площадку aliexpress, пока случай не свел меня с магазином gearbest. Доволен приобретенными товарами и опытом покупок в магазине gearbest.com. Причины, по которым шоппинг на gearbest.com, на мой взгляд, является предпочительным:
1. Удобная навигация и поиск товара по категориям;
2. Описание товара на грамотном русском языке;
3. Выгодные спецпредложения с реальными, а не мнимыми скидками;
4. Простая и понятная бонусная программа;
5. Один продавец.

Date of experience: March 14, 2017
Greece
1 review
0 helpful votes
Follow Ioannis F.
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Best store for online orders
March 15, 2017

I have order many things for that site and i ll still keep buying.
For example in order WB************** i bought a Xiaomi 4A and not only earn the best price but also the cellphone arrived extremely fast to Greece.
Also the communication is very easy and customer services are very fast in their response.
Highly recommended site. Transactions are safe and they also provide Paypal checkout.
With respect.
Johnfas7

Date of experience: March 14, 2017
Brazil
1 review
0 helpful votes
Follow Joao L.
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Gearbest is the Best!
March 15, 2017

I'm from Brazil, I've lost count of how many times I bought in the Gearbest store, from Smartphones to action figures. Always with very attractive prices, counting on a system of discount points that reinforce even more the low prices. The support is excellent, they provide a great service after sale, they are always willing to help. I've never had any problems, all products I bought are in perfect condition, no defects. Highly recommend!

Date of experience: March 14, 2017
Israel
1 review
0 helpful votes
Follow Pavel G.
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I have bought a lot of item from Gearbest and I'm very satisfied from service's Gearbest.
All orders have been sent in time and well packaged. For each order I received the message about shipping with package's photo and real track number.
All of my orders, and this is mainly electronic gadgets, I have received with absolutely good condition and with full accordance with the specifications published on the site Gearbest.
Several times I addressed with questions to support service of Gearbest and always I received qualified and satisfactory answers quickly.
The choice of electronic gadgets in Gearbest is huge and the prices are often lower than in other online shops. Points scheme for purchases in Gearbest the best of all online shops.
Gearbest the best safe online shop with low prices, fast delivery and perfect support service.

Date of experience: March 14, 2017
Greece
1 review
0 helpful votes
Follow chris m.
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Xiaomi hybrid and nice shop
March 14, 2017

Good shop nice prices nice products all items send fast my order come at 25 days xiaomi hybrid have nice quality of sound

Date of experience: March 14, 2017
Brazil
1 review
0 helpful votes
Follow Everton S.
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It is a great store, it faithfully fulfills its deadlines, great products at incredible prices. I already had a product in processing and dispatched the same day. Can buy without fear

Date of experience: March 14, 2017
Bulgaria
1 review
0 helpful votes
Follow Ceco V.
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Very good online shop
March 14, 2017

Shopping on Gearbest more than 3 years. All my orders were delivered except one, that was refunded because item was not available. Sometimes delivery is quite long but finally i receive them.The prices of some items are the lowest i found. Writing reviews for your items you can gain points that can be used in future deals as discount. I definitely recommend Gearbest to everyone. Some of my latest order numbers are: Order No: **************604 - Micro USB to Type-C Adapter 3pcs - BLACK - https://www.gearbest.com/chargers-cables/pp_*******.html?wid=*******Order No: **************076 - Xiaomi Mi Note 3 4G Phablet International Version - BLACK 6GB RAM 128GB ROM - https://www.gearbest.com/cell-phones/pp_*******974.html?wid=*******Order No: **************610 - 1080P Wireless Display Mirroring Support Google / Netflix / HDMI - BLACK - https://www.gearbest.com/networking-cables-&-tools/pp_*******609.html?wid=*******

Date of experience: March 14, 2017
Italy
1 review
0 helpful votes
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Recensione Gearbest
March 14, 2017

Iscritto a Gearbest da un anno circa e ho comprato oggettistica varia e un paio di smartphone, devo dire sinceramente che tutti i prodotti comprati corripondono alla descrizione del sito e tutti funzionanti, complessivamente molto soddisfatto della mia esperienza lo consiglio vivamente!

Date of experience: March 14, 2017
Turkiye
1 review
0 helpful votes
Follow Tamer G.
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Since about 1.5 years I have been shopping for gearbelt. I have never been a victim until now. The customer service solved my problem in every way. A great shopping site. I would recommend it to everyone.

Date of experience: March 13, 2017
New Zealand
3 reviews
7 helpful votes
Follow Stu M.
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Not good enough
March 14, 2017

I bought dozens of items from this company & never had an issue. However the last item I ordered, which only cost US$36,"was dead on arrival". I contacted customer service & was offered $5 refund, which I refused. After many e-mails & a video to them they finally offered a replacement if I would pay a shipping & handling fee of $18 dollars. This company has now lost me as a customer for the sake of $36.

Date of experience: March 13, 2017
Lily L. Gearbest Rep
over a year old

Dear Stu M,
Thank you for your feedback.
We at Gearbest will always do our best to help our customers solve their issues.

If unfortunately your product arrives DOA, please check our Warranty policy here: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
Thank you for shopping with Gearbest.
Gearbest.com

Portugal
1 review
0 helpful votes
Follow Vitor G.
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Gear the BEST!
March 14, 2017

Ordered 2x Xiaomi Mi5 (W**************) Jan 21,2017 19:10:28 PM. It was my first time buying at this online store and was wonderful. The shipping is SUPER FAS! I was so happy with my first order that I ordered one more mobile phone for a friend of mine 1x Meizu M3 Note (W**************) Feb 22,2017 18:34:41 PM. Received it today and I can only say: I will buy more in the future. Gearbest give me all: cheap prices, good quality, good support, fast shipping!

5 *****!

Date of experience: March 13, 2017
RU
2 reviews
0 helpful votes
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Good online market
March 14, 2017

Highly recommended! Low prices and good quality! All products original! Shipping very fast! From minuses - bad packing of parcels

Date of experience: March 13, 2017
Morocco
1 review
0 helpful votes
Follow Imad E.
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I must recommend Gearbest for the buy. Ive been registrated there for about 8 months, And i have ordred many items and the last order i ordred a mobile phone whch is working perfectly. The ordes came quickly. Packed professionaly, and they much description. They have a very good prices. Customer Service is very profissional, They are immediatley there to respond and help me. Gearbest is one of the best online Shopping sites i know.

Date of experience: March 13, 2017
Germany
1 review
0 helpful votes
Follow Dennis D.
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I have ordered many things at gearbest, until now I had never problems. The shipping from china to germany is pretty fast, 10 days to 3 weeks, all deliveries were ok and i will order there again and am glad about the super prices, especially about the flash sale.

Date of experience: March 13, 2017
France
1 review
0 helpful votes
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I'm used to buy from GB, the delivery is quite fast and the technical support is super reactive!
I recommend to use this website to order electronic things. I think they have the better price i ever seen.
Thanks GB
For instance I order 5 phones since last 6 month and I never had any issues.

Date of experience: March 13, 2017
Ireland
1 review
0 helpful votes
Follow Jordan G.
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I bought my tv android box there and its fantastic. Got my phone, tablet, my friends phone and loads of other things. All with great price and fast safe delivery. Cant wait to shop on Gearbest again really. Next thing is drone and projector :)

Date of experience: March 13, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom