Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I will explain my experience at Gearbest. It is probably the best technology article store from China. Their prices are spectacular, especially in Flash sales. Much difference in price compared to others.
The conditions of guarantee and protection are spectacular. I recently had an issue with a product purchased at Gearbest for a malfunction of the item. I returned it taking advantage of the protection of postage of Paypal. In less than a month I received the payment in my Paypal account.
It definitely deserves my trust.
Highlighting that the deadlines in Spain are really spectacular. Many times I receive my purchases in 8 days. Insuperable
I recommend GEARBEST to any buyer.
Hi,
At first I was reluctant to order expensive products on a Chinese site but Gearbest convinced me.
Awesome after sales service and well protected packages. I have never had any customs fees either.
I recommend, to use eyes closed!
------------
Le n'ai jamais eu aucun problème sur Gearbest bien au contraire. Service client au top, réponse rapide, etc...
Une fois j'ai eu un soucis sur un produit (à 5)... arrivé cassé. J'ai eu un refund dès le lendemain!
Vous pouvez faire confiance. "
I bought so many object on Gearbest, and I was always satisfied.
The shipping is fast and cheap.
The items are always working and perfect.
I'll use it to buy again, is the best!
I'm shopping in Gearbest for almost a year, and I'm very satisfied. I bought mobile phones, a laptop, cables, phone cases... a lot of things. In almost all cases, I had no problem with the shipping, but when I had any problem, they resolved fast and easy. I'm absolutely continuing shopping with them. In fact, now I'm waiting for a Xiaomi mobile phone I purchased yesterday.
Много лет закупал товары через торговую площадку aliexpress, пока случай не свел меня с магазином gearbest. Доволен приобретенными товарами и опытом покупок в магазине gearbest.com. Причины, по которым шоппинг на gearbest.com, на мой взгляд, является предпочительным:
1. Удобная навигация и поиск товара по категориям;
2. Описание товара на грамотном русском языке;
3. Выгодные спецпредложения с реальными, а не мнимыми скидками;
4. Простая и понятная бонусная программа;
5. Один продавец.
I have order many things for that site and i ll still keep buying.
For example in order WB************** i bought a Xiaomi 4A and not only earn the best price but also the cellphone arrived extremely fast to Greece.
Also the communication is very easy and customer services are very fast in their response.
Highly recommended site. Transactions are safe and they also provide Paypal checkout.
With respect.
Johnfas7
I'm from Brazil, I've lost count of how many times I bought in the Gearbest store, from Smartphones to action figures. Always with very attractive prices, counting on a system of discount points that reinforce even more the low prices. The support is excellent, they provide a great service after sale, they are always willing to help. I've never had any problems, all products I bought are in perfect condition, no defects. Highly recommend!
I have bought a lot of item from Gearbest and I'm very satisfied from service's Gearbest.
All orders have been sent in time and well packaged. For each order I received the message about shipping with package's photo and real track number.
All of my orders, and this is mainly electronic gadgets, I have received with absolutely good condition and with full accordance with the specifications published on the site Gearbest.
Several times I addressed with questions to support service of Gearbest and always I received qualified and satisfactory answers quickly.
The choice of electronic gadgets in Gearbest is huge and the prices are often lower than in other online shops. Points scheme for purchases in Gearbest the best of all online shops.
Gearbest the best safe online shop with low prices, fast delivery and perfect support service.
Good shop nice prices nice products all items send fast my order come at 25 days xiaomi hybrid have nice quality of sound
It is a great store, it faithfully fulfills its deadlines, great products at incredible prices. I already had a product in processing and dispatched the same day. Can buy without fear
Shopping on Gearbest more than 3 years. All my orders were delivered except one, that was refunded because item was not available. Sometimes delivery is quite long but finally i receive them.The prices of some items are the lowest i found. Writing reviews for your items you can gain points that can be used in future deals as discount. I definitely recommend Gearbest to everyone. Some of my latest order numbers are: Order No: **************604 - Micro USB to Type-C Adapter 3pcs - BLACK - https://www.gearbest.com/chargers-cables/pp_*******.html?wid=*******Order No: **************076 - Xiaomi Mi Note 3 4G Phablet International Version - BLACK 6GB RAM 128GB ROM - https://www.gearbest.com/cell-phones/pp_*******974.html?wid=*******Order No: **************610 - 1080P Wireless Display Mirroring Support Google / Netflix / HDMI - BLACK - https://www.gearbest.com/networking-cables-&-tools/pp_*******609.html?wid=*******
Iscritto a Gearbest da un anno circa e ho comprato oggettistica varia e un paio di smartphone, devo dire sinceramente che tutti i prodotti comprati corripondono alla descrizione del sito e tutti funzionanti, complessivamente molto soddisfatto della mia esperienza lo consiglio vivamente!
Since about 1.5 years I have been shopping for gearbelt. I have never been a victim until now. The customer service solved my problem in every way. A great shopping site. I would recommend it to everyone.
I bought dozens of items from this company & never had an issue. However the last item I ordered, which only cost US$36,"was dead on arrival". I contacted customer service & was offered $5 refund, which I refused. After many e-mails & a video to them they finally offered a replacement if I would pay a shipping & handling fee of $18 dollars. This company has now lost me as a customer for the sake of $36.
Ordered 2x Xiaomi Mi5 (W**************) Jan 21,2017 19:10:28 PM. It was my first time buying at this online store and was wonderful. The shipping is SUPER FAS! I was so happy with my first order that I ordered one more mobile phone for a friend of mine 1x Meizu M3 Note (W**************) Feb 22,2017 18:34:41 PM. Received it today and I can only say: I will buy more in the future. Gearbest give me all: cheap prices, good quality, good support, fast shipping!
5 *****!
Highly recommended! Low prices and good quality! All products original! Shipping very fast! From minuses - bad packing of parcels
I must recommend Gearbest for the buy. Ive been registrated there for about 8 months, And i have ordred many items and the last order i ordred a mobile phone whch is working perfectly. The ordes came quickly. Packed professionaly, and they much description. They have a very good prices. Customer Service is very profissional, They are immediatley there to respond and help me. Gearbest is one of the best online Shopping sites i know.
I have ordered many things at gearbest, until now I had never problems. The shipping from china to germany is pretty fast, 10 days to 3 weeks, all deliveries were ok and i will order there again and am glad about the super prices, especially about the flash sale.
I'm used to buy from GB, the delivery is quite fast and the technical support is super reactive!
I recommend to use this website to order electronic things. I think they have the better price i ever seen.
Thanks GB
For instance I order 5 phones since last 6 month and I never had any issues.
I bought my tv android box there and its fantastic. Got my phone, tablet, my friends phone and loads of other things. All with great price and fast safe delivery. Cant wait to shop on Gearbest again really. Next thing is drone and projector :)
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Stu M,
Thank you for your feedback.
We at Gearbest will always do our best to help our customers solve their issues.
If unfortunately your product arrives DOA, please check our Warranty policy here: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
Thank you for shopping with Gearbest.
Gearbest.com