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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

NL
1 review
0 helpful votes
Follow Maurice S.
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I only have positive things to say about GearBest.
All orders went perfect.
They have cool things, sharp pricing and they are always shipped very fast.
When I talk to the support desk they always react quickly and find a solution.
I already advised this site to many of my friends.

Date of experience: March 16, 2017
Hungary
1 review
0 helpful votes
Follow Elod K.
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I really like Gearbest. The products are original and cheap, usually with free shipping. I ordered an original Xiaomi Wireless Bluetooth 4.0 Speaker (order number: W**************) and it took 3 weeks to arrive and I got full tracking (ordered it on Feb 15,2017). I recommend gearbest.com for online shopping.

Date of experience: March 16, 2017
Italy
1 review
0 helpful votes
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I bought so many things, never a problem, fast delivery, product arrived in maximum 11 days, have LOWEST prices on the web, in the world!
The customer service and friendly and prepared.
I love gearbest!

Date of experience: March 16, 2017
NL
1 review
4 helpful votes
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Although I have paid with Paypal, and that money has already gone to GearBest, they now want high-res scans of personally-identifiable documents, preferably my driver's license or passport. They have stated that my order is "on hold", despite me having paid for it. I implore anyone to NOT send documents that can be used to steal your identity and ruin your life to some random vendor who first takes your money and then holds your shipment hostage.

My only hope now is that Paypal will offer buyer's protection in this case, but their chat already told me the chances are slim. Still, 300 down the drain is better than enabling identity theft. Stay away!

Date of experience: March 16, 2017
Lily L. Gearbest Rep
over a year old

Dear Customer,
Thank you for your comment.
Occasionally, to stop online fraud we may ask our customers to participate in a risk control check.
For more information on our risk control checks, please click here: http://www.gearbest.com/about/verify-payment.html.
To see more about our privacy policy please click here: http://www.gearbest.com/about/privacy-policy.html.

We have sent a message to provide explanation in details, please check it and reply to us there.
We look forward to hearing from you soon.
Gearbest.com

France
1 review
0 helpful votes
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J'en suis ravi
March 17, 2017

C'est un excellent site, les commandes arrivent dans les temps et en bon état. Je n'ai jamais eu de frai de douanne avec eux. Quand l'article est cassé durant le transport ils le remplacent sans soucis. Je recommande.

Date of experience: March 16, 2017
Oregon
1 review
0 helpful votes
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I love this company
March 17, 2017

I ordered many times in gearbest.My orders was always delivered in very fast time and the all the items were just like the pictures. Recommend all purchase from gearbest!

Date of experience: March 16, 2017
Ukraine
1 review
1 helpful vote
Follow Ruslan P.
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I use regularly Gearbest with great satisfaction and I recommend it to everyone.

Gearbest has great products and great prices.

I like their service because they are very cheap and reliable.

Original XiaoMi Mi WiFi Amplifier:

Xiaomi Amplifier устройство призванное улучшить качество беспроводного интернета в нашем доме. Данное устройство работает с роутерами любых производителей.

Репитер выглядит как увеличенный в размерах WiFi адаптер с портом USB 2.0.

Выполнен из приятного на ощупь слегка шершавого пластика фирменного белого цвета. Благодаря шарнирам, можно менять его направление для более удобного положения.

Спасибо магазину Gearbest за Быструю доставку и качественный товар!

Date of experience: March 16, 2017
West Virginia
1 review
0 helpful votes
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Great company
March 16, 2017

I have purchased a few things so far from the gearbest and have not had any issues. Customer service is very helpful and is quick to fix things that are not correct..

Date of experience: March 15, 2017
Portugal
1 review
0 helpful votes
Follow Dominik d.
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Eu comecei a importar coisas de sites vindo fora da Europa a mais ou menos um ano e meio. Saltava sempre de site para site, até encontrar a gearbest! Quando descobri a gearbest, vi que era o melhor site para encomendar qualquer coisa. Têm uma enorme variedade de produtos, e sempre que compro algo, sinto segurança, em que as coisas realmente chegam, as datas previstas, sem complicações, e se algo não estiver como desejado, é só contactar o suporte, e tem-se ajuda imediata. Não é um simples site composto por vários vendedores, é uma só loja, um só equipa! Tendo-se qualquer problema é só necessário contactar o suporte, que eles respondem rápido, e ajudam sempre. Eu próprio já utilizei, porque tinha encomendado uma pulseira, e ela veio um bocado danificada. Notifiquei o suporte do acontecimento, e eles rapidamente me devolveram o dinheiro, sem qualquer problema!
Para alem de a gearbest já ter preços muito bons, está sempre com várias promoções óptimas, que ainda tornam os produtos mais baratos, e assim poupando ainda mais dinheiro! O site está todo em inglês o que torna tudo muito mais fácil, visto que há muitos sites que só estão por exemplo em chinês.
Têm várias formas de fazer o pagamento, incluindo o paypal, o que traz novamente ainda mais confiança. A gearbest também mantêm o comprador sempre atualizado, dizendo o estado da encomenda (Pago, enviado, etc.). Depois do despache, é facultado o trackingnumber, o que permite ao comprador ver sempre a qualquer momento onde o seu produto se encontra. Como comprador também é sempre facultado várias formas do envio. Eu pessoalmente escolho sempre o priority line, para os produtos chegarem mais rápidos (em regra 10 a 15 dias úteis). Contudo também é oferecido um transporte gratuito pela gearbest que costuma a demorar mais ou menos um mês a chegar a Portugal.
A gearbest possui vários armazéns, e caso tenha muita urgência vejo no armazém europeu se o produto se encontra disponível e assim chega em norma em uma semana.
Desde algum tempo também é possível trabalhar com a gearbest, fazendo reviews etc. Como recompensa a gearbest oferece sempre GBpoints, que servem como um vale de dinheiro, e podendo descontar na próxima compra, ou então poupar. Há varias formas, de trabalhar com a gearbest, fazendo por exemplo reviews. Viste você mesmo a página, e descubra todas as maneiras de poupar dinheiro na gearbest!
Eu só posso aconselhar esta loja a qualquer pessoa!

Date of experience: March 15, 2017
France
1 review
0 helpful votes
Follow Massimo C.
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The Gearbest customer service is really good. They speak many languages and theirs responses are fast.

Gearbest is a very serious merchant.

Date of experience: March 15, 2017
Belgium
1 review
0 helpful votes
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Gearbest the Best!
March 16, 2017

Gearbest is the best Chinese site to buy any super fast fast service and with great service I recommend this site

Date of experience: March 15, 2017
Greece
1 review
0 helpful votes
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I bought the Xiaomi Mijia 0.5mm Sign Pen and all I can say is that we are talking about the most axiopisti company that exists on the internet, and I say this because it has authentic products at the best prices of the market and the customer support is raising very high in the rankings.

Date of experience: March 15, 2017
Germany
2 reviews
0 helpful votes
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Good job
January 18, 2021

I ordered a Smartwatch on Gearbest.com and got a photo of the package and the trackingnumber. After 2 weeks it arrived in germany.
At home i checked the Smartwatch and realized, that it is very good for that little price. It is made of good quality.

Thanks to Gearbest to sell at fair prices and the possibility of germany-express!

Date of experience: March 15, 2017
Portugal
1 review
0 helpful votes
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I bought 3 products, they arrive within 3 weeks, and I am very satisfied with them.
The seller was great, I recommend to everyone who wants to buy some product from China to use Gearbest.
I paid no taxes.

Date of experience: March 15, 2017
Brazil
1 review
0 helpful votes
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I'm from Brazil, and things in this country are so expensive... So I met the Gearbest website and bought some products. Products from China usually take a long time to arrive here in Brazil, but the products arrived a little bit fast! Highly recommed Gearbest!

Date of experience: March 15, 2017
Morocco
1 review
1 helpful vote
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The best one!
March 15, 2017

I have never had a problem with this site, and after sales service is great! I really like, the shipping method is good, very good job!

Date of experience: March 15, 2017
Morocco
1 review
0 helpful votes
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THE BEST STORE
March 15, 2017

I think Gearbest is a very good reseller, maybe the best for technology items. You can use Paypal payement and you get a lot of very attractive reductions. The custom office is very kind and professional. I highly recommend.

Date of experience: March 15, 2017
Spain
1 review
0 helpful votes
Follow Oscar P.
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After buying several products I can assure that it is currently the best store in which you can buy.
The variety of products and the quality stands out on the rest of the stores in which I have bought.
As far as the price is the best.
I have had the opportunity to be taken care of by the customer and the service is phenomenal even if the problems are foreign to them.
They have many shipping and payment options that fit any customer.
I can also guarantee that shipping is very fast (10-15 days).
Currency exchange is always correct. What you see is what you pay for.
I do not regret buying in this store after 25 orders in three months.

Date of experience: March 15, 2017
Greece
2 reviews
0 helpful votes
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Very fast shipping with value for money products, no problem so far, everything is ok with all of my orders

Date of experience: March 15, 2017
Slovakia
1 review
0 helpful votes
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I ordered from Gearbest more than 10 times. They have perfect range of items, any time it was perfect quality product with reasonable delivery time. Prices are cheap, and discounts system really helps reduce costs. Also I had good expierence with GB support - fast and professional job.

Date of experience: March 15, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom