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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I only have positive things to say about GearBest.
All orders went perfect.
They have cool things, sharp pricing and they are always shipped very fast.
When I talk to the support desk they always react quickly and find a solution.
I already advised this site to many of my friends.
I really like Gearbest. The products are original and cheap, usually with free shipping. I ordered an original Xiaomi Wireless Bluetooth 4.0 Speaker (order number: W**************) and it took 3 weeks to arrive and I got full tracking (ordered it on Feb 15,2017). I recommend gearbest.com for online shopping.
I bought so many things, never a problem, fast delivery, product arrived in maximum 11 days, have LOWEST prices on the web, in the world!
The customer service and friendly and prepared.
I love gearbest!
Although I have paid with Paypal, and that money has already gone to GearBest, they now want high-res scans of personally-identifiable documents, preferably my driver's license or passport. They have stated that my order is "on hold", despite me having paid for it. I implore anyone to NOT send documents that can be used to steal your identity and ruin your life to some random vendor who first takes your money and then holds your shipment hostage.
My only hope now is that Paypal will offer buyer's protection in this case, but their chat already told me the chances are slim. Still, 300 down the drain is better than enabling identity theft. Stay away!
C'est un excellent site, les commandes arrivent dans les temps et en bon état. Je n'ai jamais eu de frai de douanne avec eux. Quand l'article est cassé durant le transport ils le remplacent sans soucis. Je recommande.
I ordered many times in gearbest.My orders was always delivered in very fast time and the all the items were just like the pictures. Recommend all purchase from gearbest!
I use regularly Gearbest with great satisfaction and I recommend it to everyone.
Gearbest has great products and great prices.
I like their service because they are very cheap and reliable.
Original XiaoMi Mi WiFi Amplifier:
Xiaomi Amplifier устройство призванное улучшить качество беспроводного интернета в нашем доме. Данное устройство работает с роутерами любых производителей.
Репитер выглядит как увеличенный в размерах WiFi адаптер с портом USB 2.0.
Выполнен из приятного на ощупь слегка шершавого пластика фирменного белого цвета. Благодаря шарнирам, можно менять его направление для более удобного положения.
Спасибо магазину Gearbest за Быструю доставку и качественный товар!
I have purchased a few things so far from the gearbest and have not had any issues. Customer service is very helpful and is quick to fix things that are not correct..
Eu comecei a importar coisas de sites vindo fora da Europa a mais ou menos um ano e meio. Saltava sempre de site para site, até encontrar a gearbest! Quando descobri a gearbest, vi que era o melhor site para encomendar qualquer coisa. Têm uma enorme variedade de produtos, e sempre que compro algo, sinto segurança, em que as coisas realmente chegam, as datas previstas, sem complicações, e se algo não estiver como desejado, é só contactar o suporte, e tem-se ajuda imediata. Não é um simples site composto por vários vendedores, é uma só loja, um só equipa! Tendo-se qualquer problema é só necessário contactar o suporte, que eles respondem rápido, e ajudam sempre. Eu próprio já utilizei, porque tinha encomendado uma pulseira, e ela veio um bocado danificada. Notifiquei o suporte do acontecimento, e eles rapidamente me devolveram o dinheiro, sem qualquer problema!
Para alem de a gearbest já ter preços muito bons, está sempre com várias promoções óptimas, que ainda tornam os produtos mais baratos, e assim poupando ainda mais dinheiro! O site está todo em inglês o que torna tudo muito mais fácil, visto que há muitos sites que só estão por exemplo em chinês.
Têm várias formas de fazer o pagamento, incluindo o paypal, o que traz novamente ainda mais confiança. A gearbest também mantêm o comprador sempre atualizado, dizendo o estado da encomenda (Pago, enviado, etc.). Depois do despache, é facultado o trackingnumber, o que permite ao comprador ver sempre a qualquer momento onde o seu produto se encontra. Como comprador também é sempre facultado várias formas do envio. Eu pessoalmente escolho sempre o priority line, para os produtos chegarem mais rápidos (em regra 10 a 15 dias úteis). Contudo também é oferecido um transporte gratuito pela gearbest que costuma a demorar mais ou menos um mês a chegar a Portugal.
A gearbest possui vários armazéns, e caso tenha muita urgência vejo no armazém europeu se o produto se encontra disponível e assim chega em norma em uma semana.
Desde algum tempo também é possível trabalhar com a gearbest, fazendo reviews etc. Como recompensa a gearbest oferece sempre GBpoints, que servem como um vale de dinheiro, e podendo descontar na próxima compra, ou então poupar. Há varias formas, de trabalhar com a gearbest, fazendo por exemplo reviews. Viste você mesmo a página, e descubra todas as maneiras de poupar dinheiro na gearbest!
Eu só posso aconselhar esta loja a qualquer pessoa!
The Gearbest customer service is really good. They speak many languages and theirs responses are fast.
Gearbest is a very serious merchant.
Gearbest is the best Chinese site to buy any super fast fast service and with great service I recommend this site
I bought the Xiaomi Mijia 0.5mm Sign Pen and all I can say is that we are talking about the most axiopisti company that exists on the internet, and I say this because it has authentic products at the best prices of the market and the customer support is raising very high in the rankings.
I ordered a Smartwatch on Gearbest.com and got a photo of the package and the trackingnumber. After 2 weeks it arrived in germany.
At home i checked the Smartwatch and realized, that it is very good for that little price. It is made of good quality.
Thanks to Gearbest to sell at fair prices and the possibility of germany-express!
I bought 3 products, they arrive within 3 weeks, and I am very satisfied with them.
The seller was great, I recommend to everyone who wants to buy some product from China to use Gearbest.
I paid no taxes.
I'm from Brazil, and things in this country are so expensive... So I met the Gearbest website and bought some products. Products from China usually take a long time to arrive here in Brazil, but the products arrived a little bit fast! Highly recommed Gearbest!
I have never had a problem with this site, and after sales service is great! I really like, the shipping method is good, very good job!
I think Gearbest is a very good reseller, maybe the best for technology items. You can use Paypal payement and you get a lot of very attractive reductions. The custom office is very kind and professional. I highly recommend.
After buying several products I can assure that it is currently the best store in which you can buy.
The variety of products and the quality stands out on the rest of the stores in which I have bought.
As far as the price is the best.
I have had the opportunity to be taken care of by the customer and the service is phenomenal even if the problems are foreign to them.
They have many shipping and payment options that fit any customer.
I can also guarantee that shipping is very fast (10-15 days).
Currency exchange is always correct. What you see is what you pay for.
I do not regret buying in this store after 25 orders in three months.
Very fast shipping with value for money products, no problem so far, everything is ok with all of my orders
I ordered from Gearbest more than 10 times. They have perfect range of items, any time it was perfect quality product with reasonable delivery time. Prices are cheap, and discounts system really helps reduce costs. Also I had good expierence with GB support - fast and professional job.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Customer,
Thank you for your comment.
Occasionally, to stop online fraud we may ask our customers to participate in a risk control check.
For more information on our risk control checks, please click here: http://www.gearbest.com/about/verify-payment.html.
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We have sent a message to provide explanation in details, please check it and reply to us there.
We look forward to hearing from you soon.
Gearbest.com