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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Suzs n.
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Do not use scam
March 18, 2017

I never received my product and when I questioned them they stated they had no record of my order. I then lodged a complaint through Paypal and they said it was on its way. Of course it never arrived. They have offered to give me a store credit which I will never use as they have shown they just scam you out of money. Now I can't log into the site to read the ticket Absolute rip off

Date of experience: March 18, 2017
Lily L. Gearbest Rep
over a year old

Dear Suzs,
Thank you for placing your order with gearbest.
Even though unregistered shipping methods do not come with a tracking number,
Please rest assured that the estimated delivery time is valid regardless of tracking information availability.
Please note we offer solutions according to our policy here: http://www.gearbest.com/about/warranty-and-return.html#item2
We have sent you a message via a ticket, with a solution regarding your case. Please kindly view this and reply to us.

Thank you,
Gearbest.com

West Virginia
1 review
3 helpful votes
Follow Ashton P.
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Poor Service
March 18, 2017

I purchsed an $150.00 FrSky Transmitter from GearBest that was on back order all over the world, I wanted to be at the front of that waiting list so I ordered it 2 months out, 3 days from the date the item was supposed to ship GearBest canceled my order with no warning, nothing. Kept my money in the Gearbest wallet and kept telling me to buy another item. After fighting for 2 days to get my money back,(at this time is only an agreement) Now I am at the back of every waiting list for this Tansmitter do not have my money yet, and have checked every other site to see if they got their orders and there was no one left out. Do not do Buisness with GearBest if you like your sanity.

Date of experience: March 18, 2017
Lily L. Gearbest Rep
over a year old

Dear Ashton,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
We have sent a message to provide more details of this issue, please check and replky it to us.
We look forward to hearing from you soon.
Gearbest.com

Portugal
2 reviews
0 helpful votes
Follow Pedro S.
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I'm buying on gearbest for 8 months and everything went perfectly. I only have some issues with a problems two times and the customer service allways gave me a solution fast enought. They are allways available to help you.
The products have, in general terms, good quality matching the description.

Date of experience: March 18, 2017
Israel
1 review
0 helpful votes
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I recommend going over the flash deals, sometimes there are bargins there. Prices are great and the GB point system makes it really appealing. The dispatching is usually within a week and delivery within a month (This is oridnary, nothing special). They are very responsive in chat.

Date of experience: March 18, 2017
Estonia
1 review
0 helpful votes
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Great service
March 18, 2017

I ordered 2 e-liquids and they both vape very well, the aramax energy drink juice is in my opinion the best I have ever vaped, very good clouds and nice taste. In my opinion the cream dessert liquid is too sweet for my tastes, but it still vapes well, just my personal opinion that i don't like the taste.
I have not had any problems with my orders, I have never even had to worry about shipping because all the orders have came within 15 days, shipping is very good unlike when ordering from other chinese stores where the shipping might take 1-2 months.

Date of experience: March 17, 2017
Portugal
1 review
0 helpful votes
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Best online shop
March 17, 2017

I'm happy customer.
I've ordered some items from GearBest and the products is great and shipping is fast and the products are still working :).
The service customer is great.

Date of experience: March 17, 2017
Brazil
1 review
0 helpful votes
Follow Magno V.
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I'm from Brazil, here we don't have much places to buy good stuff for the right price, it's too expensive and not good.
So, I was looking in the internet a place to buy electronics and other things, so I found the GearBest and I was fascinated about how many stuff for the right price were there.
Then, I order a gaming headset and a sports bluetooth headphone.
Was the first time I was really satisfied of buying something in my life! The quality of the Headphones impressed me and they were very cheap.
When I had doubts about the products and how the delivery works, they answered me so fast and solved my problem very quickly.
So, I recommend for everyone to buy there and i'm going to buy again.

Date of experience: March 17, 2017
Spain
2 reviews
2 helpful votes
Follow arturo r.
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I bought two weeks ago a paír of xiaomi sneakers (order number: WP**************) which where supposed to arrive in 10-15 business days.
Two weeks later I check on the webpage and they haven't even send them yet.
I write a message asking what's the problem and by answer I receive a machine written message telling me that either I can wait for one more month for them to send it or change the order for another model. And that's it, not even an apology or explanation for what's the problem.
My thought to this is that they sell a lot of things they don't have in stock, specially in the flash offers ( is not the first time that happens to me) and later on, when you get tired of waiting they ask you to change it for something else.

Date of experience: March 17, 2017
Portugal
1 review
0 helpful votes
Follow Ricardo M.
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I recently bought a Lenovo Zuk Z1 at GearBest because the price was very low for this smartphone (at the time was around 146). I had to wait almost three weeks to receive it from their warehouse at China. The smartphone came brand new, sealed and the description of their product was 100% accurate. If you're in Europe, GearBest is a great store to buy gadgets from China.

Date of experience: March 17, 2017
Romania
1 review
0 helpful votes
Follow Radu M.
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I have bought stuff from Gearbest worth over 500 euros over the years.
My experience with them was always a good one. Bought one item at a time, payed using PayPal, no issues. I contacted their customer service a few times to ask about an order that wasn't shipped yet, before their New Year and they shipped it faster. So, overall, I'm pleased with their services so far. Didn't have to return any items yet, everything was good.

Date of experience: March 17, 2017
Turkiye
1 review
0 helpful votes
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Gearbest support is very fast and good.The cargo arrived quickly. I am satisfied with my product. I strongly recommend it.-Fatma Ozdemir

Date of experience: March 17, 2017
Poland
2 reviews
1 helpful vote
Follow daroniusz D.
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I have made several orders from Gearbest so far and I like their service because they are very cheap and reliable. Gearbest has a wide variety of products and many options for the same type of product. Delivery charges are mostly free. Also, I am able to track my orders via tracking ID and add insurance to my orders. My orders range from small car chargers, USB cables, mobile phones, TV Boxes, tablets, cameras etc. At Gearbest you can find all sort of things over there by great prices.
Gearbest Customer Support works very well. When I ask a question they are very quick to respond and do everything they can to solve problems or clarify my doubts.
Gearbest Online shopping App is available on Android mobile phone. It works as expected and it is very customer-friendly. I use it all the time.
I must say that Gearbest is certainly on of the best option to do my shopping online. I use regularly Gearbest with great satisfaction and I recommend it to everyone. Gearbest has great products and great prices.

Date of experience: March 17, 2017
Spain
1 review
0 helpful votes
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GEARBEST is the best
March 17, 2017

For the last year I have done more that 20 orders on Gearbest site. A tablet, 3 mobile phones for myself and for family, vaping gear and some consumer electronics.
I haven´t had a problem at all. One parcel arrived smashed, I got in touch with Gearbest and the offered satisfactory solution very quick.
Once they send the parcel you get a tracking number which can be tracked and seen at any time the status. You also get points to redeem from your orders, and above all, you get the best price on the web. Also, many times during the year, they release coupons for special offers, so the price is even better.
So, resuming, Gerbest is one of the best sites to buy online, I now my favourite shopping option.

Date of experience: March 17, 2017
GB
1 review
0 helpful votes
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Happy customer
March 17, 2017

Many friends buy from there so I decided to give it a try. I made a big purchase - a robotic vacuum cleaner. As they accept Paypal I did not worry about any problems. All I got was a very pleasant customer experience. I got my robot fast and they even send me EU power adapter free of charge one month later(because at the time of ordering it was out of stock, so I asked support to send the robot and I will use my adapter). I am very happy with my new vacuum cleaner which works perfectly!

Date of experience: March 17, 2017
Italy
1 review
0 helpful votes
Follow Alessio C.
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I recently contacted the support of gearbest because after making an order, part of it was not sent because some items were not available. The problem has arisen during the Chinese New Year and yet I was contacted within a few days.
The support has been very kind and solved so egregious my problem.
If you have a problem definitely you are glad you did.

Date of experience: March 16, 2017
Mexico
1 review
0 helpful votes
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Excelente tienda la cual tiene buenos precios, calidad en sus productos, rapidez y seguridad en el envío y tiene muchas ofertas a diario.

Date of experience: March 16, 2017
RU
1 review
0 helpful votes
Follow Igor G.
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Gearbest is the best
March 17, 2017

Previously, I ordered goods from China with the help of another well-known trading platform. All the goods went very long and many goods did not come. Six months ago I decided to change the trading platform. Gearbest pleased with good prices and I decided to place an order. The order was processed quickly, the order was sent on the next day after payment, the parcel was tracked well and came quickly. Since then, I order all the goods only on Gearbest and recommend this trading platform to my friends. Gearbest happy me with discounts and fast delivery. My last order, a smartphone, came in just 3 weeks, I received it 2 weeks ago.

Date of experience: March 16, 2017
Belarus
1 review
0 helpful votes
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Very nice shop
March 17, 2017

I ordered an electronic cigarette iStick pico in this store. (Order number is W**************). The product is original, passed the test for originality. Quality is good, pleased with the nice price and fast delivery! I advise everyone to this store!
Best shop!

Date of experience: March 16, 2017
France
1 review
0 helpful votes
Follow Leprince J.
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Avis objectif et sans contrepartie, très bon site marchand, je conseille ce site régulièrement à mes amis et famille.
Achats réguliers chez gearbest, aucun souci

Date of experience: March 16, 2017
Germany
1 review
0 helpful votes
Follow Paul H.
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Gearbest has always the best price and the products come with no damage. The items didn't need very long to arrive. I am very happy with those products. Also the support is fast and friendly. I would recommend to buy on this page.

Date of experience: March 16, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom