GearbestReviews 10,706

I am a long time online buyer. Started at first from aliexpress and it was allright, but somehow the long shipping time to europe was allways a big negative point until i tried Gearbest and it was a fantastic experience.
Not only they have all the things that I am looking for in one store but they also handle the orders and shipment by the same people because it is a big online store and not a group of sellers online. So everything is managed by one team and they even send you a picture of your package after it is packed ready to the post office.
The tracking is made online and since they have a new shipment for my adress (spain priority line) the package only takes about 20 days from China to my home.

On Christmas i had a small problem with one tablet i ordered and after opening a ticket complain they answered me on the same day and offered me 3 possible solutions. This is why i´m telling my friends about the trust i feel by buying on Gearbest, there is no way something could get wrong for the seller... oh and they accept Paypal aswell.

So in my opinion, those are my reasons to consider Gearbest right now a "trustful online shopping paradise" for me...

Almost 2 years ago I've found Gearbest, at first I was concern, with not many review on the web and i gamble..., So I order a toy grade rc drone. A few weeks later I've received my first order! And since then i've made more then 30+ orders.
Were is the list that I consider Gearbest a WIN in on Online Chinese sales:

- Paypal payment and protection
- Good variety of products
- Very good prices
- Fast shipping
- Low and many times free shipment with express delivery
- No customs taxes to my country using express delivery (THE BEST)
- Excellent client attention (24h tickets are respond)
- Good tracking order online (i use this one: geartrack.hdn.pt)
- Android APP and WEBPAGE 5 stars.
- And many more

A great experience of cooperation

Almost always the lowest price

Almost always the best shipping method

Great support

Almost immediate solution to the problems

The quality of the goods is sufficient

But

Insufficient range - IMHO

My experience on Gearbest was just amazing. Delivery time was amazing and the item was very well suitable for transport. I've bought one more thing and again all went very well.

I'm shopping at 3 months gearbes. It's the best I've ever seen. Orders are sending very fast. It really amazes me how they can be so fast. Customer service is very good when there is a problem. I suggest everybody

I must recommend this site for the buy. Ive been registrated there for about couple of months, but ive made dozens of order till then. They came quickly. Packed professionaly, and they were right as described. They have the best prices on the market and internet. Support is awesome too, when i had some little problem about my order they were immediatley there to respond and help. Products come about 2 weeks which is good. I really recommend this site for the gear up!

Vivo in Italia e acquisto molto su internet sopratutto da siti internazionali. Gearbest offre qualità a prezzi competitivi e molto spesso davvero bassi rispetto alla concorrenza! In più il sito regala punti a ogni acquisto e a ogni recensione che si fa dei prodotti acquistati, che possono essere utilizzati come sconto per il prossimo acquisto. Assistenza ottima e cortesia eccellente, rispondono sempre entro 24 ore sia pre che post vendita.La spedizione è la parte che mi ha stupito di più. Per arrivare in Italia gli ordini ci stanno impiegando due settimane e mezzo, che rispetto ad altri store, nei quali impiegano due o tre mesi, direi che gearbest li batte tutti!

They promise on their website to accept returns and charge the customer only for the shipping (both ways) but when I asked to return a phone that I bought (OnePlus 3T) they refused to accept it and said:
"We do not suggest that you refuse the package [i. E. ask the delivery company to return it] as there will be the high returning shipping fee and the custom fee when it returns back.
Then we will not accept the package if the fee is much higher.
It will be abandoned in other country "
In their defense, they refunded me 20% of the taxes I had to pay in my country, since the primary reason I wanted to return the product was due to high taxes in my country.
I'm still not satisfied since they should stand by their word and accept the return as they promise. If they have any problem with accepting returns they should state it clearly on their website's return policy and not only when the customer asks to return a product.
Their return policy: https://goo.gl/4ogQ51
Update: Gearbest sent me an additional refund of 70 USD which makes up a total of 103 USD, still not that satisfied since because of their refusal to let me return it I had to pay 200 USD of taxes (Not to mention the fact that I've received that only after writing this review and after arguing with them back and forth).

It's very fast, very high quality product, always for the customer highly recommend them are not disappointing

First online shop I purchase products from and the only one, because I have no problems with it yet. It has free shipment with a delivery time about 2-3 weeks. They have PayPal wich is great and convenient. Support center didn't failed me once despite for some time wating but I guess it's normal with these shops. Very acurate discription of products, very good prices and very good variaty of products. I never had a problem with GearBest yet, so I recommend them to buy products from.

I already make 3 orders and I'm in my 4th order, until now I have only one con to say, sometimes the shipping takes too much time but is a understandable situation because is a international shipping. GearBest have the best flash sales, always provide a free shipping method, I recommend use the flate rate ship (Unregistered Air Mail & Registered Air Mail) only in low price orders under 23$ because this method of ship have customs, when I order something above 23$ we need to pay customs, but if we pay for a Priority Line the order will not be charged when arrives in our country because they have a circle that prevents customs. The best part of GearBest is that the prices in flash sales are already very low and also we can use discount points to make the order even more cheap, and we can make reviews about our orders and earn more free discount points. The promotions are insane. I already use the support center and is great, they have live chat, I see a lot of comments saying that the returns are bad, I cannot express my opinion about that because I never feel the necessity of return, all items that I bought have a excellent quality, are better in live that in pictures.