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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Alles perfekt.
Bin sehr zufrieden mit allem. Kann ich nur weiterempfehlen.
Kundenservice ist sehr gut. (schnelle Antwort und kompetent)
At first I was not convinced of the quality of this online store, and then I made just a small order. Now I buy almost exclusively on this website. In Italy the package comes well packaged, no broken product, and get to your destination in 15 days at most. My last order arrived in 14 days! The customer service is the best: any problem is solved in a short time. Lastly, with every purchase you can accumulate GB points which can be used for discounts on future purchases. Gearbest is one of the best online sites.
I love this shop! I already have made 13 orders, and I don't have any problems! This shop have actually cheap prices, and make very attractive flash sales. For regular buyers they have a system of rewards with points and special offers. Inside my country (Russia) we have very slow post service, but with Gearbest all my orders was recieved bit faster, I think :) Besides that, for other countries they have many ways to dispatch more faster.
Just one order with no tracking dispatch, was lost by our post service and Gearbest refund my money, despite I didn't pay for insurance program.
Gearbest it is my choice for internet shopping.
This is the best online shop in my opinion! It is very cheap, has a variety of product and has free and fast shipping everywhere. The most important thing, is that you can trust them! They are 100% honest and they have a very good support!
Already a client from this shop for a couple of years, i can say that i've never been disappointed with their service. Fast shipping, good prices, overall good products. Gearbest is trustworthy and one of the phew online shops i keep ordering stuff since i never had any kind of problem with them.
Llevo más de 1 año comprando en Gearbest, y mi primer pedido fue 2 Smart Wacth, fue una gran experiencia y satisfacción de que desde ese día pude confiar en GearBest, y hasta el día de hoy sigo comprando sin parar, mas de 700 Dolares invertidos en GB.
For years buying on the net, from Italy and abroad. After trying so many sites I met gearbest. From then on it was love at first sight. I do not stop buying from them. Shipping is always fast and on time, the seriousness of the support staff is highly professional and prepared for every problem that is created. Availability and reliability at the highest level. Competitive prices and quality products. On a couple of occasions I have had problems with the products but gearbest immediately solved the problem with repayment / resending the goods.
My experience in buying on Gearbest was great. Firstly was easy to buy with my paypal account and reliable. The prices are great on this site, the shippment was accurate and fast delivered. The products was original and not damaged. The costumer support is really helpful. I highly recommend this site.
Este site é tão doentio porque não consigo parar de comprar!
Qualquer problema é só preciso utilizar o serviço de apoio ao cliente e eles resolvem imediatamente, isto é, nas raras vezes em que realmente existe algum. Os produtos tendem a ser mais baratos do que nos restantes mercados e a qualidade é também sublime.
Покупал данный девайс.
Остался доволен - за такие деньги нет аналогов.
Но без сторонней прошивки не обойтись - не работайет IPTV
Many times I bought in GearBest online store. I want to share the impressions. GearBest online store is the official representative of many producers. It is very good. A wide choice of goods for all occasions is offered. From smartphones to cosmetics. The website of online store is quite convenient. The catalog and search is thought well over. Different actions and discounts are very often carried out. It is possible to purchase goods for quite low price. There is a system of accumulation of balls which can be used then upon purchase of goods. All goods in shop of proper quality also match the description. The customer support works in real time. On all questions it is possible to receive the answer within 24 hours (except days off and holidays). Orders come quickly. Are well packed. Packs this shop always well. The goods come in great condition.
I made many purchases in this online store and I will buy still.
I recommend to all.
Yours faithfully Miroslav
I bought many times from Gearbest, they help me a lot, they have good shipping and packaging, and also the employees are very good.
I discovered the site by chance, tried to make a purchase to see if everything was going well, and it was!
I've already bought smartphones, gadgets, smartwatchs..., I've never had any problems.
They make very good promotions with very affordable prices. The customer support is also quite good, I needed to contact them and they were extremely fast and efficient. I advise the store at all.
I love this site, it has a lot of product and great prices, very cheap product. It takes time to receive a product but it's good.
I have made several orders with Gearbest and all were delivered without problems and without any charge of customs.
The products are original and respect the Italian sites guaranteed savings.
The service is fast and able to solve any contingency during the order.
Surely I will make other purchases on their site.
Recommended!
I can say that Gearbest is the best chinese shopping website, good customer support and products are high quality with reasonable price.
I bought on gearbest: knife - Sanrenmu 7010, flashlight - Convoy S2+ and battery charger LiitoKala Lii 100. Everything came to me 2-3 weeks after ordering. Product quality is very good and I am sincerely happy.
You can pay by paypal which is a plus for the store.
Gearbest is one of the best site, fast shipping and great customer service! I love it! The Italy express shipping is very fast!
DOMENICO.
If you are looking for a cheap product in China and you want the most reliable store, Gearbest is the best without a doubt.
The delivery is fast and secure.
If you have any problem, always is solved in the fastest and easiest way.
Os escribo en español, espero que lo entendais, pero creedme, GearBest es una de las web que descubri hace muy poco, y una de las mejores en cuanto a experiencia me he llevado. Sobre todo en sus productos. Estoy enganchado a su web y me estoy quedando sin dinero de tanto comprar. Recomendadisima la web sin ninguna duda!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

