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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Top
March 25, 2017

Alles perfekt.
Bin sehr zufrieden mit allem. Kann ich nur weiterempfehlen.

Kundenservice ist sehr gut. (schnelle Antwort und kompetent)

Date of experience: March 25, 2017
Italy
1 review
0 helpful votes
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At first I was not convinced of the quality of this online store, and then I made just a small order. Now I buy almost exclusively on this website. In Italy the package comes well packaged, no broken product, and get to your destination in 15 days at most. My last order arrived in 14 days! The customer service is the best: any problem is solved in a short time. Lastly, with every purchase you can accumulate GB points which can be used for discounts on future purchases. Gearbest is one of the best online sites.

Date of experience: March 25, 2017
RU
1 review
0 helpful votes
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I love this shop! I already have made 13 orders, and I don't have any problems! This shop have actually cheap prices, and make very attractive flash sales. For regular buyers they have a system of rewards with points and special offers. Inside my country (Russia) we have very slow post service, but with Gearbest all my orders was recieved bit faster, I think :) Besides that, for other countries they have many ways to dispatch more faster.
Just one order with no tracking dispatch, was lost by our post service and Gearbest refund my money, despite I didn't pay for insurance program.
Gearbest it is my choice for internet shopping.

Date of experience: March 25, 2017
Cyprus
1 review
0 helpful votes
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This is the best online shop in my opinion! It is very cheap, has a variety of product and has free and fast shipping everywhere. The most important thing, is that you can trust them! They are 100% honest and they have a very good support!

Date of experience: March 24, 2017
France
1 review
0 helpful votes
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Excellent online shop
March 24, 2017

Already a client from this shop for a couple of years, i can say that i've never been disappointed with their service. Fast shipping, good prices, overall good products. Gearbest is trustworthy and one of the phew online shops i keep ordering stuff since i never had any kind of problem with them.

Date of experience: March 24, 2017
Peru
1 review
0 helpful votes
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Gearbest lo mejor
March 24, 2017

Llevo más de 1 año comprando en Gearbest, y mi primer pedido fue 2 Smart Wacth, fue una gran experiencia y satisfacción de que desde ese día pude confiar en GearBest, y hasta el día de hoy sigo comprando sin parar, mas de 700 Dolares invertidos en GB.

Date of experience: March 24, 2017
Italy
1 review
0 helpful votes
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Incredible
March 24, 2017

For years buying on the net, from Italy and abroad. After trying so many sites I met gearbest. From then on it was love at first sight. I do not stop buying from them. Shipping is always fast and on time, the seriousness of the support staff is highly professional and prepared for every problem that is created. Availability and reliability at the highest level. Competitive prices and quality products. On a couple of occasions I have had problems with the products but gearbest immediately solved the problem with repayment / resending the goods.

Date of experience: March 24, 2017
Greece
1 review
0 helpful votes
Follow Dimitris R.
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My experience in buying on Gearbest was great. Firstly was easy to buy with my paypal account and reliable. The prices are great on this site, the shippment was accurate and fast delivered. The products was original and not damaged. The costumer support is really helpful. I highly recommend this site.

Date of experience: March 24, 2017
Portugal
1 review
1 helpful vote
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Doentio
October 26, 2019

Este site é tão doentio porque não consigo parar de comprar!
Qualquer problema é só preciso utilizar o serviço de apoio ao cliente e eles resolvem imediatamente, isto é, nas raras vezes em que realmente existe algum. Os produtos tendem a ser mais baratos do que nos restantes mercados e a qualidade é também sublime.

Date of experience: March 24, 2017
Ukraine
1 review
0 helpful votes
Follow Dima D.
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Покупал данный девайс.
Остался доволен - за такие деньги нет аналогов.
Но без сторонней прошивки не обойтись - не работайет IPTV

Date of experience: March 23, 2017
RU
1 review
0 helpful votes
Follow Miroslav G.
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My favourite shop.
March 24, 2017

Many times I bought in GearBest online store. I want to share the impressions. GearBest online store is the official representative of many producers. It is very good. A wide choice of goods for all occasions is offered. From smartphones to cosmetics. The website of online store is quite convenient. The catalog and search is thought well over. Different actions and discounts are very often carried out. It is possible to purchase goods for quite low price. There is a system of accumulation of balls which can be used then upon purchase of goods. All goods in shop of proper quality also match the description. The customer support works in real time. On all questions it is possible to receive the answer within 24 hours (except days off and holidays). Orders come quickly. Are well packed. Packs this shop always well. The goods come in great condition.
I made many purchases in this online store and I will buy still.
I recommend to all.
Yours faithfully Miroslav

Date of experience: March 23, 2017
Greece
1 review
0 helpful votes
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Excellent services
March 24, 2017

I bought many times from Gearbest, they help me a lot, they have good shipping and packaging, and also the employees are very good.

Date of experience: March 23, 2017
Portugal
1 review
0 helpful votes
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Amazing site!
March 24, 2017

I discovered the site by chance, tried to make a purchase to see if everything was going well, and it was!
I've already bought smartphones, gadgets, smartwatchs..., I've never had any problems.
They make very good promotions with very affordable prices. The customer support is also quite good, I needed to contact them and they were extremely fast and efficient. I advise the store at all.

Date of experience: March 23, 2017
Italy
1 review
0 helpful votes
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This site is perfect
March 23, 2017

I love this site, it has a lot of product and great prices, very cheap product. It takes time to receive a product but it's good.

Date of experience: March 23, 2017
Italy
2 reviews
0 helpful votes
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Beautifull Gearbest
March 23, 2017

I have made several orders with Gearbest and all were delivered without problems and without any charge of customs.
The products are original and respect the Italian sites guaranteed savings.
The service is fast and able to solve any contingency during the order.
Surely I will make other purchases on their site.
Recommended!

Date of experience: March 23, 2017
Morocco
1 review
0 helpful votes
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I can say that Gearbest is the best chinese shopping website, good customer support and products are high quality with reasonable price.

Date of experience: March 23, 2017
Poland
1 review
0 helpful votes
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Fast and cheaply
March 23, 2017

I bought on gearbest: knife - Sanrenmu 7010, flashlight - Convoy S2+ and battery charger LiitoKala Lii 100. Everything came to me 2-3 weeks after ordering. Product quality is very good and I am sincerely happy.
You can pay by paypal which is a plus for the store.

Date of experience: March 23, 2017
Italy
1 review
0 helpful votes
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I love it
March 23, 2017

Gearbest is one of the best site, fast shipping and great customer service! I love it! The Italy express shipping is very fast!
DOMENICO.

Date of experience: March 23, 2017
Spain
1 review
0 helpful votes
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If you are looking for a cheap product in China and you want the most reliable store, Gearbest is the best without a doubt.
The delivery is fast and secure.
If you have any problem, always is solved in the fastest and easiest way.

Date of experience: March 22, 2017
Spain
1 review
0 helpful votes
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Os escribo en español, espero que lo entendais, pero creedme, GearBest es una de las web que descubri hace muy poco, y una de las mejores en cuanto a experiencia me he llevado. Sobre todo en sus productos. Estoy enganchado a su web y me estoy quedando sin dinero de tanto comprar. Recomendadisima la web sin ninguna duda!

Date of experience: March 22, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom