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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Belgium
1 review
0 helpful votes
Follow Toffy D.
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Je viens de commander un mi band 2 sur Gearbest.
Je suis vraiment enchanté de mon achat, livraison rapide, j'ai reçu la photo de mon colis (emballage) avant la livraison et ensuite un bon suivi du colis.
Avant mon achat, j'ai posé des questions, on m'a répondu rapidement en ligne.
Vraiment un chouette site. Des prix bon marché par rapport à d'autre, en plus il y a des coupons pour obtenir des réductions supplémentaires.

Date of experience: April 3, 2017
Croatia
1 review
0 helpful votes
Follow Dejan I.
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Its a good shop if you evaluate it in overall. Free shipping and fast and high quality in the products. The product was delivered in 25 days cheap original delivery Good service

Date of experience: April 3, 2017
Bulgaria
1 review
0 helpful votes
Follow Victoria G.
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Hey guys!
I want to share my experience whith Gearbest on line shop.
I live in Eastern Europe, a country really far away form China. Whenever I make an order
Everytime I'm really surprised by the speed these guys provide. They are super fast. Most of my orders have arrived within 10 business days. I don't now how they do it but it works great for me. I have never recieved and order so fast from China. Most other websites take a month for the package to arrive. I always choose Gearbest when I shop online, because besides the speed, I'm sure about recieving the correct item, unharmed, and with good quality, and of course at the best price.
Don't hesitate if you want to order something from Gearbest. They will give you extra points for leaving reviews about the products that you've purchased, and later on you can use these points and have huge discounts for your next orders.
Now I'm waiting for another package to arrive, and I'll make my next order very soon!
Love you Gearbest!

Date of experience: April 3, 2017
Portugal
1 review
0 helpful votes
Follow Marina G.
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I've been buying on gearbest for about a year now.
The buying process is the best, quick and easy, even the shipping is the fastest I've known and the prices are the best comparing to other online stores.
So far I've received everything as it was promised, just in time and very well packed.
My last buy was a Xiaomi Redmi 4 and I'm very happy with it.

Date of experience: April 3, 2017
Italy
1 review
0 helpful votes
Follow Vincenzo D.
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I've discover recently this website and I suggest it to anyone. You can find a lot of electronics products with good quality at cheap prices. For example i purchased 10 led lamps (WP**************) for only 9,14!

Date of experience: April 3, 2017
Italy
1 review
0 helpful votes
Follow Beppe S.
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I ordered several items from the site in question, I have always found it very well! Communication is professional and fast. The items are shipped soon after the order. The registered shipping works well. On site there is an efficient support section. The last item purchased is a Smok Alien 220W. Article fully functional and satisfying. Probably one of the best e-commerce sites at good prices available on the web

Date of experience: April 3, 2017
Ukraine
2 reviews
0 helpful votes
Follow Alim L.
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I am very happy with shop and quality of things.
All quickly, as always.
I will be and is farther your buyer. Thanks!
I recommend to all!
I advise all relatives and acquaintances!
Excellent shop!

Date of experience: April 3, 2017
El Salvador
1 review
0 helpful votes
Follow Omar A.
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I have been using this store since 2016, and I only have had good experiences with them. They have a great variety of products with low prices, and the best is the shipping time and the shipping cost. They really know how to satisfy a customer. Don't hesitate to buy in this store. GearBest is the best.

Date of experience: April 2, 2017
Mexico
1 review
0 helpful votes
Follow Azarel O.
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Gearbest is one of the best online store, I have bought many things, I have bought 3 cell phones, It has lot of excelents products. I am from Mexico and I want you to know that I have had very good experiences with the page, before any problem the customer support staff, They will attend to you in a very friendly way.

It is for all that, that will continue to buy in this online store.
-----------------------------------------------------------------------------------------------
Spanish.

Gearbest es una de las mejores paginas de compras por internet, he comprado muchas cosas, he comprado 3 telefonos celulares, Tienen una gran variedad de productos de calidad. Soy de Mexico y quiero que sepan que he tenido muy buenas experiencias con la pagina, ante cualquier problema el personal de soporte al cliente, Ellos te atenderan de una manera muy amable.

Es por todo eso, que seguire comprando en esta tienda en linea.

Date of experience: April 2, 2017
RU
1 review
0 helpful votes
Follow Nikolay T.
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Fast. Conveniently. Profitable.
April 3, 2017

Very convenient way of buying.
I bought the Skilhunt H03 LED Headlamp at the best price thanks to Gerabest.
Secure payment with PayPal and fast delivery. All very simple and convenient. I recommend.

Date of experience: April 2, 2017
Brazil
1 review
0 helpful votes
Follow Enoque C.
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Loja top confio muito e produtos q compro chegao na data prevista ate antes mesmo do prazo dado pela empresa fora q sao de qualidade imensa e tem a garantia e a atenção dos vendedores

Date of experience: April 2, 2017
RU
1 review
0 helpful votes
Follow Sergei Y.
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The best site to date in the purchase e-cigarettes. Free shipping and fast and high quality in the products. The product was delivered in 25 days cheap original delivery Good service This work also has a wide range of products that are always flawless.The site also has its own classification with this it is possible to find immediately if the product is good or bad big shop!
I am very very satisfied! I love: flash sales, low price, fast shipping, quality support service, preorder honestly I do not have any problem with the best gear. I recommend it

Date of experience: April 2, 2017
Slovenia
1 review
1 helpful vote
Follow Franc K.
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I discovered this e-shop when I was looking for a USB-keys and cables for phones. Now this is one of my favorites internet sites for electronics. Gearbest have a lot of quality products. There is still space for improvement on prices and regular actions. My order came in reasonable time. I will shop here again.

Date of experience: April 2, 2017
NL
2 reviews
3 helpful votes
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Hit and miss..
April 2, 2017

Its a good shop if you evaluate it in overall. But sometimes you can get the copy of the original device or get just nothing, sadly;(

Date of experience: April 1, 2017
Israel
1 review
1 helpful vote
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Good shop service
April 2, 2017

Bought 6 items over the last year or so. All arrived in relativly good time.
Most arrived with no problems. Only once I received a cracked screen protctor, and as soon as I contacted the seller a new one was shipped

Date of experience: April 1, 2017
Ukraine
1 review
0 helpful votes
Follow Alexandr K.
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Very good store. Original products, fast delivery, operational support. I have more than 30 orders, and I had no problems with the quality or the delivery time. GB is my favorite store.
What are the advantages of GearBest compared to other stores? 100% original goods, courier delivery to the house, the presence of points.
- Low price
- Original goods
- Fast delivery
- Quickly support
- Presence of points

Date of experience: April 1, 2017
GB
1 review
3 helpful votes
Follow fuck o.
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Gear Best is a real sham... I have to play fair and say that I have ordered and received products before now from Gear Best... But the are full of S**t... Try ordering something of a significant price tag and then they begin to fool with you (so they think)... Thankfully they never managed to fleece this smart bunny... But I have seen case after case where they do... They prey on your impulse buying and then empty ur pockets... I challenge anyone to contact customer services of GearBest... Good luck with that one, as seemingly they do not exist. So anyhows, as much as they claim to be a registered company (which in law they are)... This does not make them an ethical and fair company... They are chancers and scammers... I say this only to make you aware... not all is as it seems... Never let it be said that you were not warned! ;)

Date of experience: April 1, 2017
RU
1 review
1 helpful vote
Follow Maxim B.
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Discovered this shop when was looking for a good flashlight for my bike, at a reasonable price. Now this my favorite one for some stuff like li-ion batteries, and other electronics, when it is important to avoid fakes. And Gearbest is really good at offering original quality products. With their regular sales and promotions, sometimes it is also a cheapest option.
There still room for improvement on shipping speed. But my recent orders have reached me much faster than in the past. So crossing fingers they are working on this.

Date of experience: April 1, 2017
Botswana
1 review
0 helpful votes
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My GearBest watches
April 1, 2017

I buy watches on GearBest every time for resale. The watches are of good quality and they alway appear as described on the site. They have very good customer service.

Date of experience: April 1, 2017
Poland
1 review
0 helpful votes
Follow Dominik G.
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It was one of my first international shop with sell from China. I buyed here really many things - and all is coming in original package. In 100% they have original products. I really recommend buy on gearbest.
They have really nice support with good and quick contact to buyer.

Date of experience: April 1, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom