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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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To favorites
April 7, 2017

I'll tell you the truth. A year ago I was shopping in another store. But one day I was recommended to try gearbest. I tried and never regretted it.
Now the gearbest store is my favorite. Any product I first look for in this store. Here is the fastest delivery to my country, the highest quality com and at the same very pleasant prices
Order No.: W**************

Date of experience: April 7, 2017
Argentina
1 review
0 helpful votes
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Gearbest
April 7, 2017

Son muy profesionales, los recomiendo 100%, buenos productos y rapidos envios mas que la atencion es muy buena y cordial.

Date of experience: April 7, 2017
GB
1 review
0 helpful votes
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I ordered a an android tablet quickly shipped. Encountered an issue with the product, the support helped me to solve it.

Date of experience: April 7, 2017
Romania
1 review
1 helpful vote
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I ordered a digital caliper for 6 usd 2 months ago that never arrived, I wrote to GearBest and the offered to refund me 3 usd, they said that 3 usd is the postal service, but on the site is written that is free shipping. I will never order again from them!

Date of experience: April 7, 2017
Lily L. Gearbest Rep
over a year old

Dear Szasz,
We regret that you haven't received the package yet.
Kindly review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Thank you,
Gearbest.com

RU
1 review
0 helpful votes
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Great shop, low prices
April 7, 2017

Bought few times from them.
All came on time and in good working condition.
Definitely going to buy from them again, I highly recommend this shop
#W************** on January 31 2017

Date of experience: April 7, 2017
Italy
1 review
2 helpful votes
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Order
A purchase of Eight products together, In two days my order has been processed, it was excelent, and with a total time of 10 days, I had all those products at home. Really a great job from the staff of Gearbest.
The purchased products always conform to the description, without any kind of problem. Becasue gearbest, test products, before putting them on the market, to avoid possible problems and dissatisfaction from customers.
I have benefited several times customer service, always very helpful and professionial
Qualitatively and quantitatively is one of the web-site E-commerce more complete, there are a lot of products of all kinds, with very competitive prices.
Numerical Rating of shipment 10/10

Finally some practical advice
-Before buying always check the estimated delivery period
-Check reviews on products
-Check if there are coupons that can save you something
-also for shipment in Italy, most orders over 30 dollars shipping is free with Italy Express, with delivery times from 7 to 15 working days.
-Accept to receive newsletters from gearbest, which often contain special discounts, only by e-mail.

Simply, excellent products, competitive prices, prompt delivery and great customer service.

Date of experience: April 7, 2017
Italy
1 review
0 helpful votes
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I order it on March 07, order number: W**************
Display: 5.5-inch Full HD IPS display 1080 x 1920 resolution 401ppi 2.5D curved glass. The display is bright and the sunlight legibility has improved. The color accuracy is better too. For a budget device, the display is very good. The text and images are razor sharp and the colors are quite vivid. Xiaomi also offers a Reading Mode with a blue light filter that makes it easier to read text at night.
Processor: MediaTek MT6797 Helio X20 chipset; 2x Cortex-A72 + 4x Cortex-A53 + 4x Cortex-A53; Mali-T880 MP4 at 700MHz. Powerful and performing. I bought a 3/32 gb version, the multi-tasking is a breeze, and it can handle graphic-intensive games without breaking a sweat.
Camera: The 13-megapixel camera with f/2.0 lens is a safe. In well-lit conditions, it can take some great landscape shots. When shooting close-ups of objects or macro shots, the color reproduction is quite good and there are plenty of details.
Software: MIUI 8 is one of the popular Android customizations, and although its quirky and can be frustrating to use at times, it packs in a lot of features and has its share of fans.
Battery: 4100 mAh.its all
The Gearbest customer service is reliable and always ready to answer questions. Shipping is timely and with Italy Express there are no duty problems, fast and punctual.

Date of experience: April 6, 2017
Italy
1 review
0 helpful votes
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GerBest
April 7, 2017

GerBest offre un servizio ottimo. Il sito è molto ben organizzato e facile da consultare. I prodotti sono sempre illustrati in maniera chiara e veritiera. Molto buono il sistema di recensione dei clienti, che spesso include foto e video che rappresentano il prodotto. Ma la cosa che più di tutte fa scegliere GearBest è la politica dei prezzi, sempre concorrenziali e sempre tra i più bassi, grazie alle offerte flash che sono veramente convenienti. Inoltre la politica dei resi è ottima. Io personalmente ho ricevuto rimborsi che riguardavano merce arrivata leggermente rovinata dal trasporto. Consiglio sempre GearBest ai conoscenti italiani, anche perché ultimamente la durata delle spedizioni è sempre sotto i 15 giorni. Senza esagerare ma secondo me GearBest is the best.

Date of experience: April 5, 2017
Mexico
1 review
0 helpful votes
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This store is very famous in my country, but people are afraid to buy online for shipping times and customs processes. The delivery time in free shipping takes two months. In this web store the shipments by DHL are cheap and they arrive in two weeks. I bought four times with shipping by DHL and my experience is excellent. I recommend buying this web store.

Date of experience: April 5, 2017
ayham a.
AE
1 review
1 helpful vote
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I bought i cell phone that has never arrived .
The customer service kept stalling me untill i lost hope of the cell phone arriving.
I lost 112$ in this site.
Will never deal with it again

Date of experience: April 5, 2017
Lily L. Gearbest Rep
over a year old

Dear Ayham,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

We have offered solutions to your issue in the contacting message sent to you, please check it in your account and reply to us there.
We look forward to hearign from you.

Gearbest.com

Colombia
1 review
0 helpful votes
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La mejor pagina del mundo
April 4, 2017

Es la mejor pagina en la que he comprado, siempre están dispuestos a aclarar mis dudas, sus pedidos llegan a tiempo y sin ningún inconveniente.

No tengo queja sobre su servicio al cliente.

Gracias GB

Date of experience: April 4, 2017
North Macedonia
1 review
0 helpful votes
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I recommend the site!
April 4, 2017

Excellent communication with team gearbest and the products they offer are excellent. I recommend the site!

Date of experience: April 4, 2017
Italy
1 review
0 helpful votes
Follow Federico G.
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I ordered a lot of things from Gearbest, and everythings arrived perfectly in time and with a good package (no possibilty to damage it during the travel).
On the website every things have a good and complete description, with which you can have the right idea on what you are going to buy!
In my case a I ordered a phone (Xiaomi Redmi Pro 4) and the quality is very impressive! It arrived in Italy in only 9 days! (AMAZING!)
I am going to buy a lot of things on GearBest!
I want to say that this is my real objective experience and I want to share this with other people!

Date of experience: April 4, 2017
Sweden
1 review
0 helpful votes
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I bought a Convoy S2+ LED flashlight on sale along with a charger and battery. I'm very satisfied with the products, the flashlight has an aluminium casing which makes it robust and the LED is bright. The package arrived without any defects and was easy to track. They also have a good stock with knives, the Ganzo knives are a good buy. The website is trustworthy and sends a picture of the package when it's being shipped and all communication is fast. The site also uses PayPal for a safe buying experience.

Date of experience: April 4, 2017
Lithuania
1 review
0 helpful votes
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First of all it has plenty of products to choose from, and the prices are as low as can be. They also ship the products very fast, takes about 2-3 weeks do deliver. Customer support is very professional and friendly.

Date of experience: April 4, 2017
Germany
1 review
0 helpful votes
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I ordered WB************** which was the ijoy maxo quad and it arrived in perfect condition and after 10 days.
GearBest is my first address when it comes to electric devices and vaping. I recommend to everyone.

Date of experience: April 4, 2017
RU
1 review
0 helpful votes
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Делал в данном магазине уже несколько заказов. На момент покупки цена была одна из самых низких среди китайских интернет площадок. Так же магазин быстро доставляет все посылки, обычно через транспортную компанию.

Date of experience: April 4, 2017
Italy
1 review
7 helpful votes
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Hy everybody, sorry for my bad english but I'm italian. Enjoy.
Order:
The order was for a pair of headphones, a gamepad and two covers.
The products were in stock, on different dates, but I had no problem to waiting, becaose i know the date of delivery, but the shipment to my surprise it was divided, first by sending the products immediately available in the stock, and then the rest of the products as soon as available in stock without pay anything extra or request anything, really great service, considers the effectiveness of the organization of shipments, In addition, product in stock was not available, also I had already paid, I immediately contacted the customer service for help, we have arrived at an agreement in two minutes, with which the product it was changed to another color in stock, and also with a priority to my expedition.
The products, as well as the packaging in very good condition and corresponding to the ad.
In this order overall was great, the only problem was with the product is not available to stock in a colouration after having paid, but the problem immediately resolved by the excellent customer service, a mistake can happen, do not make a problem, are large dispatch centers, an advice any buyer, if you are a problem contact the customer service The operators it will be equally, trying to solve the problem as quickly as possible and efficient as possible.
Numerical Rating of order 9/10.

Date of experience: April 4, 2017
Brazil
1 review
0 helpful votes
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Excellent!
April 4, 2017

Gearbest have great prices, has a large variety of categories, itens and always have excellent promotions.
One thing that makes the Gearbest more reliable is the great description in the most of his products. There are review videos, unboxing, tests. For me, this is a huge positive point.
They send a picture of the package when it's ready to dispatch. Which, in my opinion, brings more peace of mind to the customer.
You can require a faster dispatch just clicking one button. They usually take 2/3 days to do it.
My order took about 20 days to arrive in my country. I'm from South America.
I'm very satisfied with the product quality.

Date of experience: April 3, 2017
Brazil
1 review
0 helpful votes
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Best online store
April 4, 2017

I've bought a couple of items on gearbest and my experience is really positive, when I had problems the customer support solved them all.

Date of experience: April 3, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom