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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I'll tell you the truth. A year ago I was shopping in another store. But one day I was recommended to try gearbest. I tried and never regretted it.
Now the gearbest store is my favorite. Any product I first look for in this store. Here is the fastest delivery to my country, the highest quality com and at the same very pleasant prices
Order No.: W**************
Son muy profesionales, los recomiendo 100%, buenos productos y rapidos envios mas que la atencion es muy buena y cordial.
I ordered a an android tablet quickly shipped. Encountered an issue with the product, the support helped me to solve it.
I ordered a digital caliper for 6 usd 2 months ago that never arrived, I wrote to GearBest and the offered to refund me 3 usd, they said that 3 usd is the postal service, but on the site is written that is free shipping. I will never order again from them!
Bought few times from them.
All came on time and in good working condition.
Definitely going to buy from them again, I highly recommend this shop
#W************** on January 31 2017
Order
A purchase of Eight products together, In two days my order has been processed, it was excelent, and with a total time of 10 days, I had all those products at home. Really a great job from the staff of Gearbest.
The purchased products always conform to the description, without any kind of problem. Becasue gearbest, test products, before putting them on the market, to avoid possible problems and dissatisfaction from customers.
I have benefited several times customer service, always very helpful and professionial
Qualitatively and quantitatively is one of the web-site E-commerce more complete, there are a lot of products of all kinds, with very competitive prices.
Numerical Rating of shipment 10/10
Finally some practical advice
-Before buying always check the estimated delivery period
-Check reviews on products
-Check if there are coupons that can save you something
-also for shipment in Italy, most orders over 30 dollars shipping is free with Italy Express, with delivery times from 7 to 15 working days.
-Accept to receive newsletters from gearbest, which often contain special discounts, only by e-mail.
Simply, excellent products, competitive prices, prompt delivery and great customer service.
I order it on March 07, order number: W**************
Display: 5.5-inch Full HD IPS display 1080 x 1920 resolution 401ppi 2.5D curved glass. The display is bright and the sunlight legibility has improved. The color accuracy is better too. For a budget device, the display is very good. The text and images are razor sharp and the colors are quite vivid. Xiaomi also offers a Reading Mode with a blue light filter that makes it easier to read text at night.
Processor: MediaTek MT6797 Helio X20 chipset; 2x Cortex-A72 + 4x Cortex-A53 + 4x Cortex-A53; Mali-T880 MP4 at 700MHz. Powerful and performing. I bought a 3/32 gb version, the multi-tasking is a breeze, and it can handle graphic-intensive games without breaking a sweat.
Camera: The 13-megapixel camera with f/2.0 lens is a safe. In well-lit conditions, it can take some great landscape shots. When shooting close-ups of objects or macro shots, the color reproduction is quite good and there are plenty of details.
Software: MIUI 8 is one of the popular Android customizations, and although its quirky and can be frustrating to use at times, it packs in a lot of features and has its share of fans.
Battery: 4100 mAh.its all
The Gearbest customer service is reliable and always ready to answer questions. Shipping is timely and with Italy Express there are no duty problems, fast and punctual.
GerBest offre un servizio ottimo. Il sito è molto ben organizzato e facile da consultare. I prodotti sono sempre illustrati in maniera chiara e veritiera. Molto buono il sistema di recensione dei clienti, che spesso include foto e video che rappresentano il prodotto. Ma la cosa che più di tutte fa scegliere GearBest è la politica dei prezzi, sempre concorrenziali e sempre tra i più bassi, grazie alle offerte flash che sono veramente convenienti. Inoltre la politica dei resi è ottima. Io personalmente ho ricevuto rimborsi che riguardavano merce arrivata leggermente rovinata dal trasporto. Consiglio sempre GearBest ai conoscenti italiani, anche perché ultimamente la durata delle spedizioni è sempre sotto i 15 giorni. Senza esagerare ma secondo me GearBest is the best.
This store is very famous in my country, but people are afraid to buy online for shipping times and customs processes. The delivery time in free shipping takes two months. In this web store the shipments by DHL are cheap and they arrive in two weeks. I bought four times with shipping by DHL and my experience is excellent. I recommend buying this web store.
I bought i cell phone that has never arrived .
The customer service kept stalling me untill i lost hope of the cell phone arriving.
I lost 112$ in this site.
Will never deal with it again
Dear Ayham,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have offered solutions to your issue in the contacting message sent to you, please check it in your account and reply to us there.
We look forward to hearign from you.
Gearbest.com
Es la mejor pagina en la que he comprado, siempre están dispuestos a aclarar mis dudas, sus pedidos llegan a tiempo y sin ningún inconveniente.
No tengo queja sobre su servicio al cliente.
Gracias GB
Excellent communication with team gearbest and the products they offer are excellent. I recommend the site!
I ordered a lot of things from Gearbest, and everythings arrived perfectly in time and with a good package (no possibilty to damage it during the travel).
On the website every things have a good and complete description, with which you can have the right idea on what you are going to buy!
In my case a I ordered a phone (Xiaomi Redmi Pro 4) and the quality is very impressive! It arrived in Italy in only 9 days! (AMAZING!)
I am going to buy a lot of things on GearBest!
I want to say that this is my real objective experience and I want to share this with other people!
I bought a Convoy S2+ LED flashlight on sale along with a charger and battery. I'm very satisfied with the products, the flashlight has an aluminium casing which makes it robust and the LED is bright. The package arrived without any defects and was easy to track. They also have a good stock with knives, the Ganzo knives are a good buy. The website is trustworthy and sends a picture of the package when it's being shipped and all communication is fast. The site also uses PayPal for a safe buying experience.
First of all it has plenty of products to choose from, and the prices are as low as can be. They also ship the products very fast, takes about 2-3 weeks do deliver. Customer support is very professional and friendly.
I ordered WB************** which was the ijoy maxo quad and it arrived in perfect condition and after 10 days.
GearBest is my first address when it comes to electric devices and vaping. I recommend to everyone.
Делал в данном магазине уже несколько заказов. На момент покупки цена была одна из самых низких среди китайских интернет площадок. Так же магазин быстро доставляет все посылки, обычно через транспортную компанию.
Hy everybody, sorry for my bad english but I'm italian. Enjoy.
Order:
The order was for a pair of headphones, a gamepad and two covers.
The products were in stock, on different dates, but I had no problem to waiting, becaose i know the date of delivery, but the shipment to my surprise it was divided, first by sending the products immediately available in the stock, and then the rest of the products as soon as available in stock without pay anything extra or request anything, really great service, considers the effectiveness of the organization of shipments, In addition, product in stock was not available, also I had already paid, I immediately contacted the customer service for help, we have arrived at an agreement in two minutes, with which the product it was changed to another color in stock, and also with a priority to my expedition.
The products, as well as the packaging in very good condition and corresponding to the ad.
In this order overall was great, the only problem was with the product is not available to stock in a colouration after having paid, but the problem immediately resolved by the excellent customer service, a mistake can happen, do not make a problem, are large dispatch centers, an advice any buyer, if you are a problem contact the customer service The operators it will be equally, trying to solve the problem as quickly as possible and efficient as possible.
Numerical Rating of order 9/10.
Gearbest have great prices, has a large variety of categories, itens and always have excellent promotions.
One thing that makes the Gearbest more reliable is the great description in the most of his products. There are review videos, unboxing, tests. For me, this is a huge positive point.
They send a picture of the package when it's ready to dispatch. Which, in my opinion, brings more peace of mind to the customer.
You can require a faster dispatch just clicking one button. They usually take 2/3 days to do it.
My order took about 20 days to arrive in my country. I'm from South America.
I'm very satisfied with the product quality.
I've bought a couple of items on gearbest and my experience is really positive, when I had problems the customer support solved them all.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Szasz,
We regret that you haven't received the package yet.
Kindly review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Thank you,
Gearbest.com