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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I have ordered from Gearbest many times and every time I have had no problems at all. They ship very quickly and the condition of the products upon arrival is always perfect. I am very happy to shop at Gearbest.
This is by far the best shopping experience I've ever had. Shipping times are short, each time the product quality is superb, customer service is fast and helpful. I highly recommend this online store!
I have ordered phones, tablets, car accessories, computer and phone accessories from Gearbest. Shipping is fast. I receive every order intact. Great customer service. Easy payment.
Store with very fast shipments. They have excellent customer support, always ready to help and clarify any doubts that the customer has. I placed an order with the number W**************
In which it only took 2 weeks to get to my house, very well packed. I am very satisfied with this store and recommend it to everyone.
Tienen buenas cosas, mucha variedad a un precio muy justo, he tenido pocos problemas con ellos pero ellos me lo han resuelto de una manera mas que satisfactoria, compro desde españa,
Order number: WB**************
Great phone holder
I allways shop at gearbest, they have great products, good delivery times and if something is not as expected they have great service!
Slavi slavov
Very fast delivery.
I am pleased with the price and the quality.
Много съм доволен от сайта Gearbest.
I bought a Xiaomi MI5 phone at an incredible price! At first I was a bit worried because it was the first time I ordered a phone from China, and I spent a bit more than 210... but everything went fine: no customs problem, with the tracking number I checked regularly where my parcel was, and it was delivered in short time! I had a great experience buying on Gearbest, I'll do it again very soon!
I received an order with these wonderful batteries surprisingly fast, shipping to my country took only 20 days. (I know that in many cases the goods must pass the waiting at the customs and the process is delayed). The goods was carefully packed.
To the quality there are no complaints, the original yellow high-current LG HE4 with sufficient capacity. Used for vaping.
Thanks to seller, thanks to Gearbest, I am pleased with the order.
In our city is not the best cable TV operator. I always wanted to watch only the best content, but it's not always convenient to watch it on a laptop or phone. Therefore, the choice has fallen on the TV set-top box! I was looking for a TV set-top box in my city, but the prices were biting and selling models only with old processors that do not support 4K and H265. So I started searching on the Internet! After a long search, the choice fell on the GearBest store and the "Mini M8S II 4K Smart TV Box Android" console (http://ru.gearbest.com/tv-box-mini-pc/pp_*******.html). I immediately ordered it, adding a mouse with a flash drive to the basket! Order to my country came very quickly. Prefix tuned and now online I watch chic content in FullHD quality. 4K movies have to be downloaded before watching, because the speed of the Internet in my city does not allow watching 4K movies online. This is my real and objective experience. Herbest fulfilled my dream, everything is here! GearBest - cool store for advanced people!
Avesome shopping on gearbest. I like his support and good price. Super fast shippeng to Ukraine. Recomended to all.
Apr 02,2017 04:14:38 AM Order number: W**************
I have been using their site for more than a year. They have some really good deals. All problems i had with my orders, they have sorted them out. Had some items replaced also. Honest business, fast shipping, great prices, good communication, when needed.
Sono un ragazzo italiano appassionato di prodotti XiaoMi.
Nel corso dell'ultimo anno ho acquistato tantissimi prodotti su Gearbest e non ho mai avuto alcun problema, consiglio lo store per assistenza, affidabilità e prezzi competitivi.
ENG version:
I am an Italian guy who is passionate about XiaoMi products.
Over the last year I bought a lot of Gearbest products and I've never had a problem, I recommend the store for assistance, reliability and competitive pricing.
I have been buying this store for more than 3 years. All my goods were original and in stock. Always very fast delivery (in Ukraine delivers NovaPosta). Customer Support always solves any issues in the shortest time. The best store in China (My last order: W************** (LiitoKala Lii - 100, Baseus Yaven Series 1m Data Cable 8 Pin, Baseus Yiven 8 Pin Data Charging Braided Cable 1.2M))
This is an objetive experience I want to share with other people. I have bought several items in this chinese store and at the moment I'm very satisfied. I have bought RC toys, a vacuum cleaner, lights, a SSD hard drive,... without any problem. I also bought a Chuwi tablet pc and it didn't work. I got in touch with Gearbest Customer Service and they told me to return the tablet to China (this is the cons, you have to return the item to china and it takes about 200 days and you have to pay the shipping costs). Once they have received it I had my full refund.
You can pay with Paypal and other metods and they have free shipping in most items. The shipment takes about 15 days to arrive in Spain. An order never arrived and geabest refunded the money
Ésta es una opinión objetiva sobre mi experiencia comprando en Gearbest y la quiero compartir con otra gente. He comprado varios artículos en esta tienda china y por el momento estoy muy satisfecho. He comprado juguetes de radio control, un robot aspirador, linternas y lámparas, un disco duro SSD,... sin ningún problema. También compré una tablet PC Chuwi y no funcionó. Me puse en contacto con el servicio de atención al cliente de Gearbest y me dijeron que devolviera la tableta a China (ese es el inconveniente, tienes que devolver el producto a China, lo que supone unos 20 días, y pagar el coste del envío). En cuanto la recibieron me devolvieron el dinero.
Se puede pagar con Paypal y con otros métodos y tienen envío gratuito en la mayoría de los artículos. El envío tarda unos 15 días en llegar a España (puede ser algo menos pero también retrasarse más). Un pedido no me llegó nunca, reclamé y Gearbest me devolvió el dinero.
Gearbest, this is the best site i ever seen, with best products, with a title called quality, that's why i've choosen Gearbest, all my orders are done, with no problem, i love this site
He realizado varias compras y todas y cada una de ellas han llegado antes del tiempo marcado sin ningún problema.
En alguna ocasión he tenido que hacer uso de la garantía y la respuesta del equipo de soporte ha sido rápida y magnífica en todos los casos
These guys are terrible. Don't waste your time. They do a bait and switch offering a deal that they can't actually sell and then fabricate a line that the factory can't fill the order and they are extremely sorry. However, they then give you a credit on your account which can be used to conveniently buy the same thing you originally ordered for twice the price. During this process they also requested payment verification through a photocopy of your drivers license and credit card. I also found they have an "F" rating with the BBB. Terrible... just terrible.
I have been using this site for 2 years and never had any problems.In general, happy with the site, good prices, there is free delivery with a track when ordering from 40 dollars. There is a system of charging points for orders and reviews. Delivery is an average of 14 days, which is good. Once came the brace tablet, but quickly resolved all the questions. I wish the site promotion and good prices for its customers
Good site, good services, good products.
I bought several products and I didn't found any problems, its my favourite site.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Vance,
Thank you for taking your time to write the review.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The refund on wallet is just one of the options we offered. We always will arrange the refund according to customer's advice.
Occasionally, to stop online fraud we may ask our customers to participate in a risk control check.
For more information on our risk control checks, please click here: http://www.gearbest.com/about/verify-payment.html.
We have contacted you via our Support Center about your order. Please reply to us there.
Many thanks,
Gearbest.com