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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow Jesus C.
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I live in Spain, and i usually buy products from China. I bought in the past using differents webs and always it failed on shipping time and customer service. A friend told me about Gearbest and i registered on it and did my first purchase... And it came to my hose very fast! I live on Spain, and the products bought in Gearbest arrive to my home in halft time compared with others China sites. Also, Gearbest´s customer service is fantastic, really fast and always give me a good solution. Im very happy with Gearbest :)

Date of experience: May 16, 2017
Egypt
1 review
0 helpful votes
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Great Experience
May 16, 2017

Gearbest is a great shopping site i have spent more than 50$ and everything's ok, there is a free shipping to all the countries, I haven't even one problem wit them, the customer service is really great and helpful.

Date of experience: May 16, 2017
Portugal
1 review
0 helpful votes
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Ery good even ecomendo undoubtedly some very fast to repsonder quality products and if we have some problem solve on the hour!

Date of experience: May 15, 2017
Lithuania
1 review
0 helpful votes
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Cool store
May 16, 2017

GearBest is a cool store. I was there to buy clothes, a watch, a cup, a sphygmomanometer and a USB flash drive. All items were very good. Fast delivery.

Date of experience: May 15, 2017
Colombia
1 review
0 helpful votes
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Gearbest
May 16, 2017

Gearbest es una pagina responsable con un método de compra fácil y seguro. He realizado casi 20 compres las cuales me han sido una experiencia agradable.

Date of experience: May 15, 2017
Kazakhstan
1 review
0 helpful votes
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Fastest delivery
May 16, 2017

Recently I ordered an items from Gearbest, the delivery took 10 days only, it's my personal record! It's so good to get what you really interested in, so fast!

Date of experience: May 15, 2017
Brazil
1 review
0 helpful votes
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Hello! My name is Gabriel Lopes and I have always wanted to import things from China, since I live in Brazil and everything here is expensive and of poor quality. When I went searching about this new world I discovered some stores, however the one that caught my attention for the comments and service was Gearbest. I ended up choosing this store to buy my cell phone for several reasons. I saw many recommendations to shop for their price, delivery speed, product quality, great customer service, etc. I made the purchase of my cell phone, its accessories, gifts, cables, etc. And with none of my purchases have I had any problems. A small problem I had in connection with the delivery of my cell phone (on the account of my country's post office) Gearbest gave me all the support through its customer service and reassured me until I had my products in hand. I recommend Gearbest for all this. It's a great store that always prioritizes its customers.

Date of experience: May 15, 2017
Italy
1 review
0 helpful votes
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Ho acquistato parecchi oggetti su Gearbest, e non ho mai quasi avuto problemi e quando è capitato qualche piccolo inconveniente il supporto è stato sempre attento e preciso, un oggetto che ho preso ad un prezzo eccezionale è il KARMA KIT originale Geek Vape, http://www.gearbest.com/mod-kits/pp_*******.html, a soli. 33.49, imabattibili, sono soddisfattissimo è il prodotto funziona che è una meraviglia, quindi consiglio a tutti Gearbest, per affidabilità e convenienza!

Date of experience: May 15, 2017
Mexico
1 review
0 helpful votes
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Excellent store
May 16, 2017

Always an excellent shopping experience, all original products and excellent quality, always with excellent after-sales service

Date of experience: May 15, 2017
Brazil
1 review
0 helpful votes
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Gearbest
May 16, 2017

I had a great experience buying in gearbest, low prices, very fast shipping and an excellent support center

Date of experience: May 15, 2017
Brazil
2 reviews
0 helpful votes
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Excellent store
May 16, 2017

The site has a wide range of products, there are many shipment options and payment is secure. Tip: buy shipment insurance and ask via Chat if the product you want is on stock.

Date of experience: May 15, 2017
Germany
1 review
0 helpful votes
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Gearbest the best.
May 16, 2017

Super store, is always quickly going to orders, very good support of managers, excellent and reliable packaging, all products are checked and excellent quality and always excellent price. Thank you team GEARBEST.

Date of experience: May 15, 2017
Italy
1 review
0 helpful votes
Follow Massimo G.
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I want to share my positive comments at Gearbest online shop, it's my real review and no one has influenced my experience.
I'm an engineer and i really like Smartphone and Tech Stuffs at 360°. My first experience with Gearbest was in 2016 when I found a good promotion for a smartphone that i really like, Mi5. I bought it and i was extremely pleased with the price, shipping and no customs duty. The quality of the product is not related to the store, but it was really very good.
Now, for any technological accessory, I always turn to them. There are daily promotions, special events by subscribing to their newsletter, where you can save up to 50% of the value of the product. Shipping is possible via different methods, from the slowest one not traced to the fast delivery with express courier, allow to meet any customer needs. The answer to any ticket requests was done in less than 24 hours and the answers are also satisfactory.
I'm sure i'm going to buy from gearbest many times in the near future. Thank you

Date of experience: May 15, 2017
France
1 review
0 helpful votes
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I have bought many products on this site.
Good product choices and very low prices. Had great values and products still work today (1-2 years).

I love their drones product especially, and shipping is not too long.
Definitely recommend this shop.

Date of experience: May 15, 2017
Serbia
1 review
0 helpful votes
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Excellent webshop
May 16, 2017

Good shopping experience. Gearbest is the first online store out of my land which I use. And I am more than satisfied. I ordered Xiaomi Mi Band 2 Smart Watch. The package arrived in two weeks without damage. The device works great. I am happy with him

Date of experience: May 15, 2017
Spain
1 review
0 helpful votes
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They have a lot of products with amazing discounts! If you have any problem they have a support center and they are very kind!

Date of experience: May 15, 2017
Serbia
1 review
0 helpful votes
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This was my first order with GearBest. I wanted to see how the whole thing works. It turned out to be a perfect match. I received my watch MEGIR 2002 Male Quartz Watch within the scheduled transport time. Unfortunately, it did not work. And then starts the magic of GearBest! Their staff answered my complaint immediately, within hours, advising me on what to do to be able to receive the replacement or a refund. They completed the whole process and refunded my payment in a couple of days, like 2 max! I was amazed!
GearBest rules!

Date of experience: May 15, 2017
Bulgaria
1 review
0 helpful votes
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I've been a customer of GearBest.com for more than three years and have bought several phones from them. I have had no problems with delivery or wrong description of the good till now. Customer support is kind and fast. I recommend it.

Date of experience: May 15, 2017
Greece
1 review
0 helpful votes
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I have ordered many times from Gearbest, where I find almost always the best prices. The packaging is great and and the item arrives always between the timeframe.
I only had one order where the item arrived damaged, and Gearbest returned the money for the product in no time.

Date of experience: May 14, 2017
NL
2 reviews
2 helpful votes
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After some strubelling we can say that we trust this company 100% and we will place orders again. We didn't expect the sollution they have given us. We don't have any complains about Gearbest. This company is trustfull and we will place orders at Gearbest. After a complaining that the products didn't arrived they give a 100% refund and after some weeks the products was still delivered and we also may keep it for free. We have now complains!

Date of experience: May 14, 2017
Lily L. Gearbest Rep
over a year old

Dear Customer,
Thank you for your review.
Even though unregistered shipping methods do not come with a tracking number, please rest assured that the estimated delivery time is valid regardless of tracking information availability.

We have sent you a message regarding your issue in your account. Please check our detailed information related to your correct ordernumber and reply to us there.

We hope you will receive your items soon.
Gearbest.com

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom