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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Llevo algunas compras con Gearbest y queria compartirles mi experiencia, en mi caso ha sido una tienda muy confiable, tienen un servicio preventa muy buena te brindan toda la informacion acerca de sus productos mediante su chat online, el servicio de postventa y garantía también es muy buena de todas mis compras he tenido problemas con dos productos una tv box que no me permitia conectarme a la red wifi y unos audífonos que su sonido no era muy bueno pero los dos productos se podían seguir utilizando, me comunique con gearbest y les comente mi problema pidieron que les envíe pruebas de mi caso y me ofrecieron un reembolso por algo más de la mitad del precio lo cual considero justo ya que los productos se podian seguir utilizando normalmente, respecto a los envíos su tiempos de envío son muy buenos, en el caso de expedited shipping me ha demorado 5 dias y por Unregistered Air Mail llego a mi país en 15 días pero gracias al servicio de correos de mi pais la demora fue bastante más larga, para terminar con mi review para mi esta es una tienda muy confiable y una de las mejores opciones para realizar compras desde China.
Gearbest stole over 400 from me.
I received 2 faulty items from their "EU" store (It is not EU, but in fact, China). I was told that i must send the item back to China at my own expense. I was seriously peed off, but i did it. It cost me 50 to post with tracking.
I was able to track it up to their door where it was "refused to accept" and then the tracking disappeared. I followed it relentlessly and got in contact with everyone i possibly could. I learned that it is an old scam. Paypal would not refund me, as the item had not been delivered to Gearbest.
I got in contact with three shipping companies, and they found it and tried to deliver it again. This time the tracking number disappeared completely from the Chinese system (no doubt some crooked worker was paid to make it happen).
My item in turn disappeared altogether and i lost every fight. Eventually i learned about chargeback from the bank and i am trying that now.
I learned a lot of things from this.
They pay people to write favourable reviews.
Their customer support is the worst ever (it improves on smaller items, but still bad).
They pay forums across the internet to allow them to pedal their goods, and con more people.
There are much safer and better sites out there, that have excellent customer support.
These guys are pure fraud. If you are reading or writing a good review, chances are it is by someone that is either paid, or hasn't had to deal with Gearbest on a higher level.
Fraud company, should be banned from trading, there are thousands of posts all over the internet proving it. No smoke without fire, stay away from these frauds and use a more reliable alternative.
I have been buying online for over 15 years, and i was still stung by them.
I have bought many products from gearbest and all come in safe packaging and directly in Greece.
Collection of points from my orders gives me the prospect of making other orders at low prices.
Gearbest - Хороший проверенный магазин, где можно выбрать товар в сочетании с цена/качество/надежность.
Покупали две лампы 9W 100 - 240V Mini Nail Art Gel Curing LED UV Lamp Nail. Работают лампы хорошо. Нареканий нет. Цена: учитывая "поинты", стоимость на уровне конкурентов.
Покупаю тут разную электронику. Все товары оригинальные и соответствует заявленному описанию, либо прямо указано, что продается копия. Какую модификацию заказал, такая и приедет. Большой выбор фонарей, которые у нас в стране вообще не продают ни за какую цену. Обычные цены не самые низкие, но часто проходят распродажи, на которые можно подписаться. Недавно на одной из них купил себе налобный фонарь Skilhunt H03 по цене почти в два раза ниже конкурентов. Любителям хайтек аксессуаров и игрушек рекомендую.
Gearbest is a good website where you can buy stuff coming from china. They are really professional, the description is very accurate and the support is always ready for any issue that you reach. My last order (Mi Band 2 - W**************) arrive just in time and the price was the cheapest that I could have found in internet. So i suggest you to think about this site in order to make a order.
Order: WB**************
Good and genuine items,
Very fast shipping.
Low and affordable price.
Very good router, fast shipment to Israel
Tracking good, easy to use.
Not long ago i ordered Liitokala charger and i got it fast and safe. I faced no problems at all, so, i have very positive experience with this shop.
Ho acquistato già più volte su Gearbest e devo dire che sono pienamente soddisfatto: i prodotti hanno prezzi molto competitivi e la qualità è generalmente buona.
Unico problema i tempi di spedizione ma, considerando che di solito la merce arriva dalla Cina e che non sono previste spese, direi che ci può stare.
Consigliato di sicuro.
I use this site to bought stuff that actually have a good price for and acceptable quality, they send my packages really quickly and I don't have any problems with any part of the process that's something I care a lot cause I don't have a lot of free time so I need all my purchases and processes to be simple.
Nice service, great products and deals.
I've bought many times, always satisfied. Nothing to complain
I've ordered very often some usefull things from gearbest. All orders has been in good conditions and high quality. Shippin Speed to germany is very comfortable and quick (max 10 working days) with "germany express". If you have any problem with your order, the support team of gearbest will help you very fast.
I bought a cheap usb soldering iron... arrived in time and it's great for what costs a lot better than I thought.
Hello! Want to share experience of the last purchase on gearbest. This winter began to begin to think, that it is needed to buy in addition some things to my bicycle. Decided to buy some knick-knackeries. For example, mirror, glasses. But a bit other knick-knackeries(all evidently on a photo). On February, 13 paid an order by means of PayPal, and already in two weeks got a parcel in Ukraine. All was unit uncrippled and very quickly. Therefore can recommend this shop all. Number of order of W**************
(by the way, it is my sixth order and always all very well, quickly and safely).
Its important for the clients to feel that the seler is, in spite of any problem that may come, is available and responsive to solve it, in the clients best regard. Gerbaest does that very well, and creates different options, solving the problems as fast as they can.
On this page the shipment is very good of course depends on the one you choose but it is efficient just like your customer service eh bought a lot of cell phones still nothing gave me a problem everything works great besides the offers and their good prices
I have been purchasing in GearBest for almost two years.
I got there different things there, from smartphones, smartwatches, diferents gadgets even some tongue cleaner (W**************, W**************, W**************, W**************, W**************, WW**************, W**************, W**************, W**************, W**************, W**************, W**************, W**************, W**************, W**************.
It's a confidence web-store, normally the delivery is in a razonable time, I like the variety of the products, the quality, and for sure the low cost of the items. For me it's a positive point to have the possibility to see the photos and videos of the reviews of the previous clients.
It's been about 2 years that Gearbest is my favorite store.
I have made several purchases over the last few years and everything arrived without problem, everything arrived in good condition and on time.
I am from Portugal and orders always arrive within 3 weeks, without delays.
The customer support is also very good, always respond and take any doubts.
The last time, I ordered a ******* Li-ion Batterys battery pack, on 10/03/2017 with the number W************** and received everything on time and in perfect condition.
I recommend this shop 100%.
IN SPANISH!
He hecho varias compras en Gearbest.com y la verdad es que todo genial. Al no cobrar gastos de envíos para la inmensa mayoría de sus productos es verdad que tardan un poco en llegar, pero la espera merece la pena. De todos los productos que he comprado todos han cumplido con mis expectativas. Además, gracias a su sistema de puntos, beneficia al consumidor al recibir puntos por las compras, los cuales puede canjear en compras futuras. En resumen, muy contento y seguiré adquiriendo cosas en esta web!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

