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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Mario v.
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Utente Vectur. W**************
Sono sempre molto soddisfatto degli acquisti fatti con Gearbest.
I prodotti corrispondono alla descrizione e il Customer Service è eccezionale e molto efficente.
Hanno sempre risposto e risolto ogni piccolo problema o dubbio.
Consiglio di acquistare da Gearbest

Date of experience: June 11, 2017
Portugal
2 reviews
0 helpful votes
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I had made a few orders from Gearbest. Everything was good except two aspects.

Their customer support works ok, some difficulty to understand English from their staff, they keep repeating the same stuff.

The delivery dates... Although I had good experiences with some deliveries, some are not so good. Example I made a order with a advertise delivery date of up 25 business it went over twice that and it still want delivered. We pay for a deliver for at door/post office deliver in 25 business, they don't deliver and when confronted they say it is normal and the cause is the transport company or that it's a peak season( a peak season in may/June?). They advertise a delivery date, they are responsible for the delivery to be done within the dates they advertise.

Date of experience: June 11, 2017
Sri Lanka
1 review
0 helpful votes
Follow tharindu h.
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I'm totally happy with doing business on gearbest.com.it has very good quality and genuine products. And shipping is really fast to sri lanka.

Date of experience: June 11, 2017
Australia
1 review
0 helpful votes
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Great Company
June 13, 2017

Have made over 50 orders with Gearbest and their products are genuine unlike the copies/fakes you sometimes get from ebay. Their customer service has been excellent always responding to tickets within 24 hrs and have sorted problems with great professionalism.

I highly recommend shopping at Gearbest you won 't be disappointed.

Date of experience: June 11, 2017
Spain
1 review
0 helpful votes
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Fantastic shop
June 12, 2017

I had a very good experience with gearbest. Good prices for the items I bought, better than ebay and other online shop.
For each purchase I get points for discounts.
The shipments were good, between 1 and 2 weeks.

Date of experience: June 11, 2017
Mexico
1 review
0 helpful votes
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Gearbest
June 12, 2017

He hecho varias compras en gearbest y nunca he tenido ningún problema, su soporte técnico ayuda mucho y es muy eficaz, tienen gran variedad de productos y exelentes precios y tiene varios métodos de envio

Date of experience: June 11, 2017
Poland
2 reviews
0 helpful votes
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I've been shopping in GearBest for 2 years already. For this time I have never had problems with delivery and quality of the goods. I'm very pleased with the support service. Very quickly and with understanding, all problems are solved. The store often holds promotions. You can get additional bonuses and use them to pay a part of the cost of the goods (up to 30%). I can definitely recommend the store GearBest

Date of experience: June 11, 2017
Turkiye
1 review
1 helpful vote
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18 Şuat 2017 tarihinde ki siparişim bana ulaştı. Tamamen sitede gösterildiği gibi. Kaliteli ürünler. Herkese tavsiye ederim. Teşekkürler GEARBEST

Date of experience: June 11, 2017
Lithuania
1 review
0 helpful votes
Follow Vytautas M.
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In the Gearbest.com I can always find top quality products. All orders I have ordered arrived in time, was well packed and shipping time was allways quick. Really good feature is reviews of the orders you have bought. You can review your order and get some money back or see other customers reviews to decide about your order. I am happy with this. The support is really kind and helpful too

Date of experience: June 11, 2017
RU
1 review
0 helpful votes
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Gearbest
June 12, 2017

I totally recommend Gearbest shop, great stuff and reasonable prices. It its worth to mention that I didnt have any problems with service. One of the reasons why I prefer Gearbest over other China-based e-commerce sites is not having to deal with multiple sellers. I used to be a frequent shopper on another site, maybe the largest in China, but one bad experience made me not want to shop there anymore. The seller sold me a defective phone and the company mediated favoring the seller to my dismay. Unlike with Gearbest, you only deal with them. I had issues in some of my past orders with them but everything was resolved and I got the help that I needed from their customer service. Also, I feel much secure ordering on Gearbest because they have Paypal as a payment method. Thank you.

Date of experience: June 11, 2017
Germany
1 review
0 helpful votes
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Shop with good discounts.
June 12, 2017

The first time I ordered this store 1 year ago. Since then, I have made about 30 orders. Shop GearBest is constantly happy with discounts and coupons for various products. I buy from them for a year already, and I like fast shipping and packing of goods. Also, the store has a good support service, responds quickly to questions, and offers a solution. Good store.

Date of experience: June 11, 2017
GB
1 review
1 helpful vote
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Avoid at all costs!
June 11, 2017

Avoid this company at all costs. They sold me a router that does not work within Europe. The returns policy is beyond a joke. In spite of the router being sent from a Europe distribution centre I had to return to China to a different name and address to their company. They gave very specific instructions on how to return it.

Their policy is that the cost of returns is the customers unless they receive the goods and it is faulty. In which case they will refund the postage.

After 2 months of waiting I had not received anything. I had to ask DHL who said that Gearbest had not paid their import fees.

Once they did receive it Gearbest then told me I had to pay the import fees as the customer and didn't include the postage!

If an item is sold as described then you purchase in good faith that it will do the job it is intended to do. If is is missold however then the seller should refund ALL the amount and any postage. The implications of purchasing from them should be made 100% clear at purchase not hiding behind terms and conditions. They are in no position to be selling to the rest of the world. They should only deal with China until they get their ethics sorted.

I am disgusted by this company, their communication and customer service. Needless to say I will never be using them again.

AVOID AT ALL COSTS

Date of experience: June 11, 2017
Italy
1 review
0 helpful votes
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Ottimo in tutto
June 12, 2017

Ho avuto una buona esperienza con Gearbest. I prezzi sono ottimi e originali.
Le spedizioni sono molto veloci e la confezione adeguata. Nel complesso, un buon sito web

Date of experience: June 11, 2017
Morocco
1 review
0 helpful votes
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Amazing web site
June 12, 2017

I share my experience with other to give him a better website to bay from web from a Secure location
I bought from GearBest about 5 time and I will bought from him because the service is very good, the time of shipping is respected and, the package is secure,...

Date of experience: June 11, 2017
Italy
1 review
0 helpful votes
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Great site, especially for vaping products, they offer good deals and a very fast shipment towards my country (Italy). Higly suggested.

Date of experience: June 11, 2017
Spain
1 review
0 helpful votes
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Always Satisfied
June 12, 2017

I have ordered lots of items from GearBest, around 30, and i always have ended up satisfied with the service bringed.

Most of the items i bought were from china so it took around 1 month per order. Sometimes less (2 weeks), sometimes more... But what is great about GearBest shipping is that on every product you buy you have a free shipping option.

Once one of my orders was taking a little bit too long to arrive and i put myself in contact with GearBest. They apologised and sent me another one, which arrived briefly after.
That makes me feel very safe about buying at GearBest, because i know i will always recieve my product.

Also you have the oportunity to post a review on the product page on their site and win GB points, which can be exchanged to discounts. I have recieved lots of discounts like that.

I started just buying very cheap items to try, and now i have the confidence to buy everything i need.
I just honestly recommend buying in this site.

Date of experience: June 11, 2017
BA
1 review
0 helpful votes
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I have been using the site for 2 years now and I will continue. Quality products, many discounts...
One word AMAZING.

Date of experience: June 11, 2017
Portugal
1 review
0 helpful votes
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O melhor site de compras online
June 12, 2017

No último ano tenho feito compras apenas no site Gearbest e não posso estar mais contente. A Gearbest tem produtos com uma excelente qualidade, a preços super acessíveis e o envio é rápido.

Após comprar artigos na Gearbest, podemos dar a nossa opinião sobre o mesmo e ganhar pontos, podendo trocá esses mesmos pontos por descontos na compra de outros produtos, simplesmente fantástico.

Outro fator importante é o pós venda e também nesse aspeto o Gearbest é 5*****. Caso exista algum problema com um artigo que tenham comprado, a Gearbest resolve rapidamente o problema, de forma a que o cliente não saia prejudicado.

Gearbest é simplesmente fantástico.

Date of experience: June 11, 2017
Peru
1 review
0 helpful votes
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La primera experiencia que tuve en compras por internet fue con Gearbest, desde entonces (hace más de 2 años atrás) no he encontrado ninguna otra tienda en línea que ofrezca la calidad y los precios que ofrece Gearbest

Date of experience: June 10, 2017
Romania
1 review
0 helpful votes
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Great,,,,
June 12, 2017

GearBest reprezinta solutia perfecta! Acesta este unul dintre cele mai mari si serioase magazine care comercializeaza gadget-uri. Preturile sunt foarte bune, mult mai mici comparativ cu restul magazinelor chinezesti care dispun de o gama de produse mult mai variata.

Aspectul site-ului este unul ingrijit, profesionist, ceea ce inseamna ca daca ai experienta in online, in cateva secunde iti poti da seama ca in spatele acestuia se afla un magazin serios. Un plus la capitolul credibilitate este dat si de Norton, alegerea acestora atunci cand vine vorba de securitatea magazinului. De asemenea, faptul ca poti plati cu Paypal iti ofera o anumita siguranta, deoarece in cazul in care crezi ca ti se face o nedreptate, paypal poate interveni si rezolva situatia, motiv pentru care eu personal, in general iti recomand sa folosesti Paypal pentru cumparaturile din China, indiferent de magazinul ales.

Date of experience: June 10, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom