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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Exelente
June 12, 2017

Buena pagina de compras,
Sin duda es una de las mejores paginas que puede existir, he hecho pedidos y ninguno sin problemas, buen servicio al cliente, te tratan bien, es una de las mejores.

Date of experience: June 10, 2017
Mexico
1 review
0 helpful votes
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I have been buying almost a year in Gearbest, and another 2 more, and so far this has been better for several reasons. The first reason is for their good discounts that they apply regularly. The second, the speed with which they dispatch your order and also for their low shipping cost. I am from Mexico and the 8 purchases I have made have arrived without any inconvenience. I hope they continue like this

Date of experience: June 10, 2017
Spain
1 review
0 helpful votes
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I bought many electronic products on this store the last year and always have a very good experience, mainly smartphones and tablets, always perfectly bran new products received in time with the free delivery option, it comes to spain in nearly 10/15 days. Very happy with the customer service when i have some doubt, i recommend 100% this store.

Date of experience: June 10, 2017
Brazil
1 review
0 helpful votes
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"Good service and prices"
I had a good experience with Gearbest. They have a wide variety of products with affordable prices. I made about 10 orders from them and had no problem with them. The products are of better quality. And you can also rely on evaluations of other customers' products that are a lot.

Date of experience: June 10, 2017
Germany
1 review
0 helpful votes
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Ich bestelle schon sehr lange bei Best Gear und bisher hat alles zur besten Zufriedenheit funktioniert. Bezahlt wir per PayPal und die Auswahl des geeigneten Lieferanten ist groß. Das Tracking funktioniert auch sehr gut. Die Ware wird sehr schnell versendet und kommt in kürzester Zeit an. Sollte einmal etwas nicht so funktionieren, bietet Best Gear einen tollen Support an. Alles in allen, ein wirklich guter Online Shop.

Date of experience: June 10, 2017
RU
1 review
0 helpful votes
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Ordering the W************** was delivered quickly. I got Original Wotofo Conqueror RTA, which had long dreamed of, the quality is very good, works flawlessly. Many thanks to the Gearbest. I am sure that if there are problems, support will help to solve them. To support of the Gearbest never claims was. Olegmelmot. 17.09.2017

Date of experience: June 10, 2017
Italy
1 review
0 helpful votes
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Good experience
June 11, 2017

I did the next order (W**************) on gearbest but my package was lost, they were very helpful. Reliable and cheap website, I would recommend it to everyone

Date of experience: June 10, 2017
Brazil
1 review
0 helpful votes
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Gearbest its simple the best online store in the world. Many thousands of quality products with the lowest price on the market. The online support is fast and easy, solved all my problemas till today. Of course I recommend to other people buy in Gearbest.

Date of experience: June 10, 2017
France
1 review
0 helpful votes
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OUKITEL K6000 Plus 4G Phablet
June 11, 2017

I must say that I was surprise to how Gearbest reacted when I declared my order D. O. A The phone was not working! Impossible to turn it on.
The way they treated my request, the propositions made and the fact that they answered each of my question make me say that they are real profession al.
At gearbest, they know how to take care of a customer, that is what I experienced, so I tell it this way.

Date of experience: June 10, 2017
Latvia
1 review
0 helpful votes
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I think its one of the best online shopping sites. Always accurate description of items.
They have kind and prompt customer service if you have a question or problem then they normally respondwihin a working day
I have ordered many items from Gearbest and all the packages have arrived safe and within specified shipping time. They have a point sistem where you can get a little bit off your money back, then spend it on next purchase. Every day there are different discounts on items they sell. Overall simple, and easy to undertand store.

Date of experience: June 10, 2017
Italy
1 review
0 helpful votes
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Ottimo sito
June 11, 2017

Ho scoperto Gerabest circa un anno fa e da allora acquisto qualsiasi cosa inerente il mondo delle sigarette elettroniche e della tecnologia.
I prezzi sono sempre ottimi e le spedizioni veloci e puntuali (fatto salvo per i periodi di festa dove comunque qualsiasi sito e-commerce subisce ritardi).
Per qualsiasi problema si possa verificare l'assistenza è sempre presente e risponde al massimo in 24 ore risolvendo sempre le esigenze del cliente.
Soddisfattissimo consiglio vivamente questo portale per i proprio acquisti.

Date of experience: June 10, 2017
India
1 review
0 helpful votes
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GearBest is The Most Good quality Website The Most Low money Is Used To Buy Any thing
" Allways Like to buy Gearbest Products my Home IS Filled With GearBest Products Some Are secured to Home Secureity With the Xioami router My All GearBest Products Are Connnected Sricam, Xioami Cam, HardDisc, Coumputer Etc. q

Date of experience: June 10, 2017
Italy
1 review
0 helpful votes
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I've purchased so many item from this shop, so i would like to share with everyone my experience. Gearbest is reliable website, with a wide range of products. The customer service is very very nice.
Pros:
-Excellent quality control.
-Fast shipping
-Safe Payment
-Excellent Customer service
Cons:
-Actually i haven't find any cons

Date of experience: June 10, 2017
RU
1 review
0 helpful votes
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Good online store
June 10, 2017

In this store has already made about 10 orders - everything has been received, everything is working properly. Very often they are delivered by courier. Usually prices are not the lowest, but very often there are sales, when prices are much lower than in other online stores. From the last received DVR xiaomi mijia car dvr, the delivery took about 2 weeks. Cool stuff.

Date of experience: June 9, 2017
Brazil
1 review
0 helpful votes
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Brazil loves!
June 10, 2017

I have already made 9 purchases through Gearbest in all of them the tracking code worked, I never had problems when I had to contact the support to change color or even the shipping address due to people problems. The service is phenomenal, the products are of the highest quality, and the shipping is incredibly fast. Today is my only site for overseas purchases.

Date of experience: June 9, 2017
France
1 review
0 helpful votes
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My experience with gearbest
June 10, 2017

Gearbest is the best and serious website for me because it's serious, fast answers and devices are in good conditions when they are shipped,
Best regards

Date of experience: June 9, 2017
Ukraine
1 review
0 helpful votes
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Order on Gearbest
June 10, 2017

21 января 2017 года делал заказ на сайте Gearbest. Номер заказа W************** на сумму USD 53.95. В этом заказе было очень много позиций, аксессуары для мобильных телефонов, инвентарь для кухни, детские принадлежности. Заказ пришел вовремя, аккуратно упакован, со всеми позициями заказа. Давно пользуюсь сайтом GearBest и очень доволен всегда!

Date of experience: June 9, 2017
California
1 review
0 helpful votes
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Thankful
June 10, 2017

Gearbest is the best online worldwide store! And im saying that from my whole experience! Best items, Best prices, best support!

Date of experience: June 9, 2017
Ukraine
1 review
0 helpful votes
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I have been shopping in this store for a long time. And gearbest never failed me. The goods are always of high quality. Fast shipping and delivery. I recommend to everyone. The last purchase (Original Xiaomi Mi Smart WiFi Socket) (W**************)) is very useful.

Date of experience: June 9, 2017
RU
1 review
0 helpful votes
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I ordered many times on this site and never failed.
Delivery at the highest level.
Money in case of bad transportation is returned almost immediately.
Support is very nice and the case is communicating.

Date of experience: June 9, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom