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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Portugal
1 review
0 helpful votes
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My experience with gearbest
June 13, 2017

I've been a loyal Gearbest customer for more than a year now and I have had nothing but great buying experiences so far. The prices are unbeatable and the delivery system is almost flawless. Most of my items arrived on time and even those who didn't, after a quick ticket to the Support Center, got resolved in no time - either compensating me for the delay or scheduling another delivery. The quality of their customer service is notable, due to its fast response and effectiveness dealing with any issues that may arise during your experience as a buyer. Highly recommend friends, family and strangers to use this platform.

Date of experience: June 13, 2017
New York
4 reviews
7 helpful votes
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Surprisingly good
June 13, 2017

Was worried about ordering noname video card, but at the end got real nVidia graphic chip inside. Still don't sure about quality of memory, but it works.

Date of experience: June 13, 2017
Mexico
1 review
0 helpful votes
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They are professionals
June 13, 2017

I'm from México. The first time I bought it, I was afraid that my orders would not come to me. But really they have never failed me, even if there was some problem with my products, they were responsible for making their guarantees valid. I am totally satisfied.

Date of experience: June 13, 2017
Italy
1 review
0 helpful votes
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Best Chinese Store
June 13, 2017

It's almost 2 years that I buy regularly from this store, maybe because it is economic, maybe because is the best one.
Each product I bought, arrived. (and from other chinese stores these often does not)
It's also the fastest chinese store for what concerning the ordinary shipment.
If you receive by mistake a broken object, they will fully refound you.
They accept Paypal payment, they use a really good points method.
Summarizing: fast shipment, fast support, top reliability.
I personally suggest this store!

Date of experience: June 12, 2017
Germany
1 review
0 helpful votes
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I ordered over 60 times at gearbest.com and had no problems at all:
The items I received are of a good quality, the packages came safe and fast!
I live in Germany and shipment takes between 8 and 20 days - that's no problem, for shipment is free...

I highly recommend this platform!

Date of experience: June 12, 2017
Sri Lanka
3 reviews
4 helpful votes
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Great Service
June 15, 2017

One of the best Online seller is GearBest. Genuine & best customer service. Understands the customer requirements & feelings

Date of experience: June 12, 2017
Ireland
1 review
0 helpful votes
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Great online store!
June 13, 2017

I have made over 10 orders on gearbest and they arrived on time and safely, Prices are very good compared to others, Shipping is fast and they ship to many countries!
Customer service is great and they respond to your questions fast, I highly recommend Gearbest!

Date of experience: June 12, 2017
Washington
1 review
0 helpful votes
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I bought a charger in this online store. I really liked the support of customers and fast delivery by courier to my house, in just 14 days! ( In this store very low prices, if you compare them with other Chinese online stores, which have the same product is much more expensive.
In addition, I applied bonuses and the goods cost me very cheap.

Date of experience: June 12, 2017
Italy
1 review
0 helpful votes
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"GearBest have everything i look for my ehopping.
I can find everything there, from home accessories, technology to e-vaping tools and mods i think is the best site on earth!

P.S. Worldwide shipping is very fast! Excellent service!"

Date of experience: June 12, 2017
Ukraine
1 review
0 helpful votes
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Сделал в магазине Gearbest.com много заказов. Заказываю у них мелкую электронику, товары для дома, аксессуары для своего автомобиля. Оплата Paypal, доставка в Украину службой Новая Почта занимает в среднем от 10 до 20 дней. Всегда отличный и качественный товар. Всегда бывают хорошие цены. Рекомендую этот магазин.

Date of experience: June 12, 2017
Germany
1 review
0 helpful votes
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Gearbest, ein toller Händler
June 13, 2017

Hallo,

Gearbest ist ein echt flotter chinesischer Händler. Der Kontakt ist sehr zuvorkommend und hilfreich. Eine Reklamation wurde perfekt und freundlich gelöst. Die Lieferzeit ist hervorragend, die Ware geht sehr schnell in den Versand. Ich kann Gearbest nur empfehlen. Sehr symphatisch!

Grüße

Sebastian

Date of experience: June 12, 2017
Italy
1 review
0 helpful votes
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Great e-ommerce site
June 13, 2017

I bought a razor and several phones. The shipments were accurate and the prices were always cheap. Customer service has always responded promptly to my requests by solving any problems

Date of experience: June 12, 2017
Italy
1 review
0 helpful votes
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Hi everyone today I want to tell you about my experience with gearbest, it's 2 years that I often buy on gearbest and I have always found it well, I always received all the items without any problems, except the last purchase where unfortunately the package does not It arrived but the blame wasn't gearbest, but the postal service, I immediately signaled with a gearbest ticket and they paid me back on paypal. So great customer service and assistance. I invite anyone who wants to buy to buy without problems because I've always been fine. This is my experience and I wanted to share it with you.

Date of experience: June 12, 2017
Israel
1 review
0 helpful votes
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I have been using it for a year, and i find myself ordering much less from aliexpress. I got various vaporizers, tablet\laptop, vacuum robot, android tv, and a lot of small electronic devices and tools there
Item selection is good, they try to sell only quality products, not always the case but way better then random seller on ali.
Delivery options are very good, they always try to improve shipping time by using various mailing companies. Lately i ve been ordering using Azerbaijan mail, and its sooo fast.
All problems with defective products have been solved, got refund every time.
Customer service have good english, so its easy to submit tickets.
And last but not least - you getting money for submitting reviews for products you buy.

Date of experience: June 12, 2017
Portugal
1 review
0 helpful votes
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Variedade de produtos
June 13, 2017

Centenas de produtos e excelentes opções.
Smartphones, Box-tv e outros produtos de qualidade top.
Acessórios com fartura e de perder de vista com tantas soluções.
Recomendo 100%

Date of experience: June 12, 2017
Italy
1 review
0 helpful votes
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Ottimo sito
June 13, 2017

Ho avuto molte esperienze con questo sito online e nonostante qualche impiccio con l'arrivo dell'ordine non ho mai avuto serissimi problemi. Pacchi sempre imballati bene, mai danneggiati, sempre in orario con la data di arrivo del pacco se non in casi eccezionali (nei giorni festivi)
Pagamento rapido ed istantaneo e sopratutto il supporto di gerbest sempre disponibile a rispondere. Unica pecca; la spedizione che a parere mio potrebbe essere ottimizzata, ma apprezzo la spedizione diretta verso l' italia (essendo io italiano) almeno così si va a diminuire i tempi di attesa. In poche parole, perfetto.

Date of experience: June 12, 2017
Romania
1 review
0 helpful votes
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Great Store
June 13, 2017

GearBest, is a great store, with good products, good quality and fast shipping. Every time i ordered, i have a good experince, with very good prices and good quality

Date of experience: June 12, 2017
Turkiye
1 review
0 helpful votes
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Süper Site
June 13, 2017

Müşteri Hizmetleri Anlayışlı. Profisyonel Site En İyisi Daha İyisi Olamazdı GEARBEST
Ürünleri Süper

Date of experience: June 12, 2017
Luxembourg
1 review
0 helpful votes
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Gearbest
June 13, 2017

Good afternoon! I use the store Gearbest for a year. During this time I made more than 20 orders. Very good store, fast delivery. Always a quality and original product. I recommend.

Date of experience: June 12, 2017
Greece
1 review
0 helpful votes
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I am satisfied
June 13, 2017

Great variety, fast customer support, i mostly buy ecigs and eliquids and in this site i have all the brands i want in good prices, and this site has many sales which makes it interesting to follow the prices, however once they didnt send an item becasue they didnt have it on stock but i was refunded, i once bought a xiaomi ip camera that was not ment to be sold to europe so it didnt work but the item description stated that it worked only in asia so they are honest in their product descriptions

Date of experience: June 12, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom