Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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I was especially impressed with the prices and the easy search system - everything was done in a few minutes and that's exactly what I wanted!
It seems to me that everything is fine, too.
And the choice here is really huge - for all tastes.
I think you can find everything you need here...
I ordered a Chuwi hipad X on november 28 noticed in stock with a 14 days delivery.
After 5 tchats customer service today december 15 tells me product isn't in stock and they estimate shipping Dec21-Dec 23, previously they estimated shipping Dec 11-Dec 14.
They replied me"stock and availability shown on our site are for your reference only"
Be carrefull when you order.
Otherwise you'll have to explain your kid why he has no gift for Christmas.
Worst customer service the projector that I purchased is faulty I have having conversation to return it since 4 months now and now they are seller will only return 70% of the amount it's so frustrating
"Dear Sushmitha,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with 45 days money back guarantee and have 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
We will check the information for you.
Thank you,
Gearbest Customer Service Center"
First robot hoover broke within frustration few weeks of delivery (which was slow)
It was eventually replaced after a lot of reluctance from Gearbest customer service.
The replacement took months to arrive
The replacement hoover has broken only four months later
Gearbest have finally agreed a refund refusing to pay postage which is international and expensive.
Terrible products and terrible customer service
"Dear Emma,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with 45 days money back guarantee and have 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Thank you,
Gearbest Customer Service Center"
Instead of the ordered smart box (Order no. **************875), I was supplied with a USB extension ordered from Spain. I found this out when I peeled off the declaration from a small package that couldn't even fit my ordered device and determined that below it was a declaration intended for a package ordered from Spain. On my complaint (with videos and pictures as evidence), the seller "Smartselect audio store" told me that I was lying and then he didn't want to answer my emails anymore. Gearbest does not try to solve the problem, but constantly refers to the seller who does not respond, and so the buyer remains completely unprotected. I do not recommend shopping at Gearbest! I've lost my money!
"Dear Zorica,
Thank you for your feedback.
We at Gearbest will always do our best to help our customers solve their issues.
If you have received the incorrect item, please check our Warranty policy here: http://www.gearbest.com/about/warranty-and-return.html.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
Thank you for shopping with Gearbest.
Gearbest Customer Service Center
Hi,
This order n. º **************099, never arrive to his destination. I bought it in April at the Gearbest site. The seller, Michelle Tech Store, claims that I received it but does not provide me with proof, signature of receipt of order.
The local post office already told that the tracking number RM*******LV, never arrive to my country, Portugal.
Im talking with Gearbest client support since June and until now there was no development of the situation. I'm out of order, without my money and without any response or support from Gearbest.
I want my money, i want my refund, I wish to be treated with respect.
"Dear Carlos,
Thank you for taking the time to write a review.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
We look forward to hearing from you.
Gearbest Customer Service Center"
Very unhappy. These guys are fraudsters. They take your money and send you a junk. Very hard to get a full refund. Disgraced
"Dear Keivan,
Thank you for your review.
We are so sorry to hear that.
Could you please send us the order number and describe the problem in details so that we can provide a satisfactory solution to your issue?
We look forward to hearing from you,
Gearbest Customer Service Center""
I bought an electric bike and after 11 months it stopped working.
I contacted both the seller (Niubility store) and Gearbest to open an RMA to repair the bike because it's still under warranty, and I sent them the video of the issue, but it's one month they are just kidding me, always postponing the solution of the problem.
It's clear that they have no intention to honour the warranty, their goal is to make you wasting your time until you give up.
I do not recommend this website at all.
"Dear Gianni,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with 45 days money back guarantee and have 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
Thank you,
Gearbest Customer Service Center"
E Commerce site full of offers. Staff customer service available, perfect shipping and packaging. Possibility of discounts, accumulate points and receive further offers. Zero surprises and excellent quality.
There's a many items for all categories, and there's a possibility to choice the best! The possibility to use paypal or credit card it's fantastic!
Placed several orders nearly 7 months ago and not 1 has been delivered. Gearbest shifts all responsibility to their supplier. Their supplier is still silent...
I have asked many times to rather cancel the orders and receive a refund. Gearbest ignores commenting on this request and asks for my patience by waiting up to 4 days for them to get back to me. I have waited 4 days many times without any response.
Gearbest cannot be trusted at all. Once you have paid your money to them you are helpless and they know this!
"Dear Jonathan,
Thank you for taking the time to write a review.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
We look forward to hearing from you.
Gearbest Customer Service Center"
(ENGLISH)
I made a purchase that didn't arrive, received a refund in my wallet to make a new purchase, and made a new purchase, but it didn't. I received the refund in my wallet, made a new purchase and it didn't arrive either. It's been four years since I made that first botched purchase. The bottom line is that I will never receive either my money or the merchandise. They always return the balance in your wallet, you always make a purchase, and after 120 days you request a refund. There is no monetary restatement of the amount received, nor compensation for wear and tear. One thing will be guaranteed, you will receive poor service and poor after-sales service.
(PORTUGUÊS BRAZIL)
Fiz uma compra que não chegou, recebi o reembolso na carteira para fazer uma nova compra, e fiz uma nova compra, mas não chegou. Recebi o reembolso na carteira, fiz uma nova compra e também não chegou. Já se passaram quatro anos desde que fiz aquela primeira compra frustrada. A conclusão é que nunca receberei nem meu dinheiro nem a mercadoria. Eles sempre devolvem o saldo na carteira, você sempre realiza uma compra, e depois de 120 dias solicita o reembolso. Não há atualização monetária do valor recebido, nem compensação pelo desgaste. Uma coisa será garantida, você receberá um atendimento ruim e um péssimo serviço pós-venda.
"Dear Israel,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
For more information about shipping, please check: https://www.gearbest.com/about/shipping-methods.html
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
We look forward to hearing from you.
Gearbest Customer Service Center
Fraudsters, did not send the item 2 months after payment, after all they offer me a refund on some of their wallet website even though I paid from the card, run away from these fraudsters
"Dear Marko,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Please note that we can also transfer the refund to your original payment account if you want.
Many thanks,
Gearbest Customer Service Center"
I have bought since a simple cable to a cell phone and I love it!
The price, the quality and the products are awesome. The better part is the points that they give every day, that you can use to claim to discounts and coupons.
Gearbest has good products and great prices! They always answer customers questions and they are very kind. I recommend it!
We order the **************162 on 07/03/2019, excellent delivery I tink take around 3 days to arrived.
I bought a mouse from them and they shipped it poorly. It couldn't work because it had been crushed. I was very disappointed so much that I didn't even bother to return to because i knew that they would probably blame me for crushing it. They need to get more serious over what they deliver.
"Dear Sigmund,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with 45 days money back guarantee and have 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
Thank you,
Gearbest Customer Service Center"
It is quite simple, you just have to know what you want and be very curse of what it is and the specs. You just have to search for what you want and in no time you have made your order. They delivered the order pretty quickly that I was surprised but it turned out to be just what I wanted. Im very grateful.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear gyn,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
Many thanks,
Gearbest Customer Service Center"