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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Illinois
1 review
2 helpful votes
Follow Claus L.
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I ordered a Tablet from UK-Warehouse, like others, I got a Support Message stating that additional costs (tax) will occur if shipped by DHL. So they sell UK-Warehouse and dispatch from China and make me pay twice for it.
Not enough with that, they also requested a full copy of my AMEX Card, my Passport and my prove of address. LOL, why not post all this on Facebook so anyone can use it.

Date of experience: October 19, 2017
Lily L. — Gearbest Rep
over a year old

Dear Claus,

Thank you for your comment.

Occasionally, to stop online fraud we may ask our customers to participate in a risk control check.
​
For more information on our risk control checks, please click here: http://www.gearbest.com/about/verify-payment.html.

To see more about our privacy policy please click here: http://www.gearbest.com/about/privacy-policy.html.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

If you have any further queries, please contact our Support Center who will be more than happy to assist you.

Best regards,

Gearbest Customer Service Team

Portugal
1 review
0 helpful votes
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Great deals
October 19, 2017

Great website, where you buy almost anything, with great prices.
Fast shipping with great professionalism
When you want to buy something, come to the gearbest.

Date of experience: October 19, 2017
Portugal
1 review
0 helpful votes
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Almost perfect
October 19, 2017

I dont call it perfect because saying some business is perfect leaves no room for improvment. After one year, I had no complaint about this store. The prices are the best in the market and plus that, the shipping costs are almost always free with good delivery times.
The last product I bought was a Bluetooth bulb for 7,50 euros that Works really fine!

Date of experience: October 19, 2017
Greece
1 review
3 helpful votes
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UK warehouse TOTAL SCAM
October 19, 2017

I ordered a mobile device from their site recently, and since the last time I ordered the same item from the China warehouse, the parcel was lost and had to wait for over 3 months, this time I chose the UK-3 warehouse although the higher price. I thought UK-Greece is an easier and faster way. I paid the item and the additional amount for DHL but the costumer support sent me 2 identical emails saying that the shiping with DHL may cause me additinal expenses on custome fees. Now that got me thinking causeparcels between countries inside EE don't have to pass from the Custome office, so I said so. Now the fun begins, on the one e-mail they replied that I have ordered from the China warehouse so choose DHL or standar shipping, when in the other they told me it was out of stock in UK, so choose DHL or standar from China again. At least they could decide on their excuses beforehand... I have no intention to wait 3 more months for thin air again. I feel so tired trying to deal with their customer support and sooo stupid for trying to buy from them again.

Date of experience: October 19, 2017
Lily L. — Gearbest Rep
over a year old

Dear Georgia,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order. Please reply to us there.

Best regards,

Gearbest Customer Service Center

Portugal
1 review
0 helpful votes
Follow Rafael V.
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My Orders at GearBest
October 19, 2017

All the orders that I made in this site, in addition to arriving always well packed, the description is always in accordance with the contents of the packaging, that is, it is a trustworthy site and where I buy all my gadgets lately.

Date of experience: October 19, 2017
RU
1 review
0 helpful votes
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GearBest -Dream Shop
October 19, 2017

Until recently, I made purchases in two online stores, Aliexpress.com and Ebay.com without suspecting the existence of such a wonderful online store, as Gearbest.com. In September, quite by accident, I came across him. The site has a Russian-language page, where everything is clear and understandable. There is an opportunity to contact the company's support. Payment for goods through PayPal and Kiwi wallet does not cause problems. Daily flash sales and sale of goods on coupons with significant discounts. For September, I made about 20 purchases in this store and 7 of them have already received, this indicates that the delivery is very fast. Of the goods I received, I would like to mention the backpack Tanluhu TG610 Sports Batskpack, this lightweight, compact, moisture-resistant, roomy backpack with a separate department for shoes, volume 22 liters, at a price of $ 7.99. I want to recommend this to everyone.

Date of experience: October 18, 2017
Brazil
1 review
0 helpful votes
Follow Huriel G.
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I already had several purchases and I have all had a big positive surprise. Always surprised with the fast shipping and the great price of the products. I recommend the store to all.

Date of experience: October 18, 2017
GB
1 review
0 helpful votes
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Best and cheap shop ever
October 18, 2017

I am buying there for few months and for now i am very satisfied for qulity, delivery time and support. Keep your service quality always same in the future.

Date of experience: October 18, 2017
Brazil
1 review
0 helpful votes
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The best in the market
October 18, 2017

Simply the best technology shopping website on the market fully recommend, they ship on time, and has a very good price.

Date of experience: October 18, 2017
North Macedonia
1 review
0 helpful votes
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Highly recommend site!
October 18, 2017

I must recommend this site for buying. I bought my first product on Gearbest simply to prove the reliability of the store. The delivery was quite fast and the technical support is super reactive, they were very helpful when my item was lost and fast to replay on any of my questions.

My experience on Gearbest was just amazing.

Date of experience: October 18, 2017
Malaysia
1 review
0 helpful votes
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Tech at best prices!
October 18, 2017

Just bought my Jumper EZBook Pro 3 from Gearbest. Delivery was quick & efficient. Product received was above my expectations, good quality build & total value for money. Of course with their on-site reviews from other buyers made me more convinced that this is a good buy.

Date of experience: October 17, 2017
GB
1 review
1 helpful vote
Follow Anthony H.
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I bought a Xiaomi Mi5 which ceased to turn on after 6 months.
I returned the phone to a repair centre in China under instruction from Gearbest, with packaging and accessories.
After 3 months, I was informed that they would not repair it as I had not sent them the accessories, I informed them I had. After this, i was told it would not be repaired because actually 'this type of phone is out of stock'.
They then 'kindly' offered me 50% of the value of the phone, I argued that this was far less than the device was worth. I was then informed there would be no negotiation.

If you buy a phone from Gearbest, if it's bricked beyond 45 days, they won't replace it.

Date of experience: October 17, 2017
Lily L. — Gearbest Rep
over a year old

Dear Anthony,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Best regards,

Gearbest Customer Service Center

Azerbaijan
1 review
0 helpful votes
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Gear best the best
October 18, 2017

I know so many online shopping places but
No one can ship so fast for me
It is the best fast shipping online site and items all in high qulaity no any issues
Thank you gear best
Please do your best as usual
Thank you

Sep 11,2017 10:21:05 AMOrder number: WW**************

I did this order on 11 september
And got item safe and sound after 10 days

Date of experience: October 17, 2017
Brazil
1 review
0 helpful votes
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BM800, Ck104, jindunk6
October 18, 2017

I bought these items and it arrived more faster than I Could wait! The store helped me with an issue and it was so helpful!

Date of experience: October 17, 2017
Brazil
1 review
1 helpful vote
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Projector vivibright gp90
October 18, 2017

I made my first purchase on the website gearbest a viviprigth projector gp90. I was surprised by the quality and attention to the service they provided. I'll buy again. I am only reporting to my satisfaction and would like to share with everyone!

Date of experience: October 17, 2017
Portugal
1 review
0 helpful votes
Follow Diogo T.
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I have already bought many products at the best price and with excellent quality.
I'm happy with the store.

Date of experience: October 17, 2017
Portugal
1 review
0 helpful votes
Follow Goncalo C.
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Great website!
October 17, 2017

I love them! I don't have a lot of money and gearbest gave me a way to buy great products for cheap. Never had a problem with any shipment and I have a lot of purchases.
I highly recommend them!
Also, great customer service, if you need anything or have any question, they will answer fast

Date of experience: October 16, 2017
Italy
1 review
0 helpful votes
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Cheap and Quality
October 17, 2017

When I have no idea about presents for my friends and relatives, GB is the answer. Especially as far as it concerns technology: smartphones, tablet, laptops, TV Boxes. Cheap prices and good quality. It's the safest way to buy from oriental market and to have access to a lot of great brands not easy to find here in Italy. Delivery is guaranteed and you can choose, depending from your time and price, the way you prefer. I've always made secure payments in GB with my card. The Customer service is very fast and kind. My own experience in GB is great!

Date of experience: October 16, 2017
Ukraine
1 review
0 helpful votes
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Made order to Xiaomi Amazfit Arc 06.10.2017 on Gearbest from Hong Kong warehouse. And 20.10.2017 picked up from my local post-office in Kiev. Packaging is very good. Very good price and service from Gearbest!))

Date of experience: October 15, 2017
Portugal
1 review
0 helpful votes
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Custumers Service
October 16, 2017

Very good Website, with great Items, custumer service and support.
I do recommend the website for your purchases.

Date of experience: October 15, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom