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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Eugenio C.
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A great store
October 16, 2017

I had a very good experience with gearbest. You can buy a lot of different things, everything you need. I like also the possibilty to choose the shipping method that you prefer and the cashback with reviews is great. All the orders arrived with a great packaging.

Date of experience: October 15, 2017
Israel
1 review
0 helpful votes
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A pleasant shopping experience
October 16, 2017

The site is very conveniently built.
Answer every call within 24 hours.
Interesting and desirable products.
You can earn points and get discounts.
Nice people.

Date of experience: October 15, 2017
Portugal
1 review
0 helpful votes
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I've already made some orders on the gearbest and I've never had any problems. The customer service is always available to help and the products arrive always well packed. I recommend this shop to my friends to buy electronic equipment!

Date of experience: October 15, 2017
Hungary
1 review
0 helpful votes
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Great Shop
October 16, 2017

A really great shop. They have nearly everything on a low price. They dispatch orders fast and send it in a safety wrapping. The support team is really helpful. They answer pretty fast and you can find them on messenger too.

Date of experience: October 15, 2017
Brazil
1 review
0 helpful votes
Follow Andre L.
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Desde que encontrei a Gearbest, deixei de ter medo de importar produtos da China, pois a loja é séria e repleta de ótimos produtos e preços. Já comprei mais de 30 produtos na loja e faço compras mensais, pois as promoções e os cupons são excelentes. A entrega dos produtos é sempre dentro do prazo estipulado (e são várias as modalidades de frete possíveis). No pós-venda, é a melhor loja: quando um produto meu veio com defeito, eles me ofereceram várias formas de reembolso, o que ocorreu rapidamente.

Enfim, recomendo muito a loja!

Date of experience: October 15, 2017
Portugal
1 review
0 helpful votes
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Gearbest Rulles!
October 15, 2017

Is not the first buy that i do in Gearbest and i cant be more happy. The service and after service is good and fast. The shipping costs normally is cheap and in less than a month everything arrives in perfect condition

Date of experience: October 14, 2017
Ukraine
2 reviews
0 helpful votes
Follow Dmitriy A.
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I have ordered many times from this shop, because of they coupon politics. With appropriate coupon this seller became one of the cheapest Chinese worldwide traders.
It never takes more than to weeks to receive packages from GearBest, even for free shipping delivery method.
But their flash sales drain money really fast. Sometimes I even don't need this things.
This shop provoke some kind of shopping addiction. Beware. I warned you. :)

Date of experience: October 14, 2017
Poland
1 review
4 helpful votes
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Disappointment
October 14, 2017

I've made an order at the beginning of august. The package's been stuck in Vienna for 2 months already. They've offered me just half refund. Probably won't order anything from there again.

Date of experience: October 14, 2017
Lily L. Gearbest Rep
over a year old

Dear Aleksandra,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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I discovered gearbest by looking to a new mechanical keyboard for gaming, and i found reviews of the Motospeed CK104 and thousands and thousands people recommended this store, gearbest. The prices are far away the best on the internet, the support is amazing, they will reply to you and less then a day. I loved Gearbest so much that i started buying products to sell in my country, and i'm loving how they support the clients. Gearbest is safe, and the best store to shop, trust me!

Date of experience: October 14, 2017
Italy
1 review
0 helpful votes
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Satisfied
October 14, 2017

I bought my first product on Gearbest simply to prove the reliability of the store. I had already read several positive opinions on this site but the only way to really try it was to make an order.
The delivery has met the times set during the purchase and the product has come in perfect condition.
The product in question is a Xiaomi bluetooth speaker that has completely satisfied me. The sound comes out strong and clear connects quickly with my phone and I can listen to the music for 5 hours after charging the battery pack. The design of the product is in xiaomi style: clean and elegant. It is built with a white plastic and an aluminum strip that wraps it along the lower side. I highly recommend this product to anyone who is looking for a speaker with excellent performance and easily transportable.

Date of experience: October 14, 2017
Estonia
1 review
0 helpful votes
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Часики мне уже давно нравились, увидел на gearbest.com по хорошей цене и решил - беру! Я ждал посылку не долго - меньше 3 недель. Часы были хорошо запакованы, в прочной коробке. Часы оригинального, воздушного дизайна. Цифры большие, размеры приблизительно 22 на 8 сантиметров. Светятся белым, ярким светом. Есть регулировка уровня яркости, но иногда ее не хватает. Имеется батарейка, что бы не сбивалось время. Блок питания на 5 вольт с разъемом USB не прилагается, провод питания имеется. Эти часы заняли свое место в моей квартире.
На gearbest.com на эти часы, как и на другой товар, очень часто бывают хорошие скидки. При этом цена становится самой минимальной. Я покупаю в этом магазине уже давно - рекомендую, попробуйте сами.

Date of experience: October 14, 2017
Italy
1 review
0 helpful votes
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The perfect way to buy chinese
October 14, 2017

I'm an old customer of Gearbest, as it offers good products at a very accessible price, directly from China.
The quality of the items is high, they sell some of the best brand you can get from China, as Xiaomi is.
With my last order, I have purchased a Xiaomi Philips WiFi connected light to fit on my bedside lamp. This is the second lamp of the same type I have ordered, and the item is very well made and easy to connect to the WiFi.
The order has been shipped with a tracking number, so it was possible to check its status online. It was delivered in 3-4 weeks from China to Italy, and no custom duty was needed.
I can assure you that Gearbest is the best shop where you can buy from!

Date of experience: October 14, 2017
Serbia
1 review
0 helpful votes
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Great site
October 14, 2017

I saw ad on facebook, gearbest. So I decided to give it a try. I purchased few items at the start just to test the site. Shipping vas very fast and at lowest cost compere to other websites. Items are good quality so I decide to be gearbest regular customer. I highly recommend gearbest and I will continue to use it and buy from it.

King Regards;
-Nenad

Date of experience: October 14, 2017
Portugal
1 review
0 helpful votes
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Highly recommend!
October 14, 2017

The best website to buy technology online! Simple deliveries to Portugal, even today without any shipping problem. Whenever there was a problem with the sending, they assumed the responsibility and refunded the payment. The articles arrived always well packaged and intact. Shipping to Portugal takes about 1 month. Highly recommend! Enjoy and good deals!

Date of experience: October 14, 2017
Texas
1 review
0 helpful votes
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WARNING: NEVER purchase from GEARBEST!
I purchased from them. After 4 months of normal use, my product began giving an error and would not work. It was within the 1-year warranty for free repair. I followed their instructions for returning it exactly as they said. I paid $100 to send it back. They said they couldn't receive it past customs, although I sent it EXACTLY as they told me too. And since it was past 45 days after purchase, they would not refund my money. Bottom line, there is no way to get their product that failed and does not work back to them for repair, and they will not honor refunding it! I feel completely victimized. I have thrown away $450 purchasing from them a product that died and then paying to ship it back - which does not work! (I wonder if they knew that shipping it wouldn't work?!) Please, please, please do not purchase anything from them! So worth the extra money to purchase within the United States where people are under our laws and we know we can mail to them!

Date of experience: October 13, 2017
Lily L. Gearbest Rep
over a year old

Dear Andrea,

We are sorry to hear you are having issues with your product.

Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.

We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.

We look forward to hearing from you,

Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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O melhor site de vendas.
October 14, 2017

O site é ótimo, o preço é justo, e eles tem um suporte muito bom no atendimento ao cliente, recomendado.

Date of experience: October 13, 2017
Portugal
1 review
0 helpful votes
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Nothing to point
October 13, 2017

I have made an order that have experienced a shipment problem, after a brief exchange of emails, everything was solved in a very professional and reliable way.
You can trust in Gearbest.

Date of experience: October 13, 2017
Lily L. Gearbest Rep
over a year old

Dear Joao,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Poland
1 review
0 helpful votes
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Im very happy to buy in Gearbest
October 14, 2017

Like in topics. I'm very happy to share my experience.

I bought many gadgets from this site and always love to back and buy more.
Only this site have option to choose currency to Polish PLN! It's so good option because you don't need to exchange the price from dolar or euro to PLN. Even Aliexpress doesn't have that much currency to choose!

I've always getting my packages and never had any problem with customs office.

Date of experience: October 12, 2017
Texas
1 review
0 helpful votes
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No info on my package
October 12, 2017

Have been trying to get info on my package status no feed back from company! Company sucks, no costumer
Service! I will not r anything from them again.

Date of experience: October 12, 2017
Lily L. Gearbest Rep
over a year old

Dear Jonas,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Spain
1 review
0 helpful votes
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Empece comprando en gearbest por las promociones que sacaba y poco a poco he ido comprando mas y mas. Los productos son de bastante buena calidad y si tienes cualquier problema siempre te dan una solucion satisfactoria.
A favor de la tienda, les doy la calidad de asistencia ya que tardan muy poco en contestarte ( tienen un maximo de 24h) y la facilidad y claridad que tiene al comprar las cosas.
El unico inconveniente que tienen es que a veces tardan mas de la cuenta en enviar los paquetes.
En cuanto a una orden en concreto, puedo poner como ejemplo un Blackview A7 que compre en septiembre. Salio de promocion por unos 34. Puede aplicar descuentos usando puntos y la verdad que me salio tirado. A diferencia de otros productos, este me lo enviaron rapido y ademas no tardo mucho en llegar. El telefono funciona de maravilla y todo salio perfcto.
Con algun otro pedido, si he tenido algun problema, siempre me han ofrecido devolverlo o alguna otra solucion y siempre ha salido todo perfecto.
En definitiva, como tienda, les doy una valoracion muy positiva, podria darles un 9 sobre 10 ya que podrian mejorar algo el tema de los envios, por lo demas, todo perfecto ya que creo que es una de las mejores tiendas chinas que hay por la red.

Date of experience: October 12, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom