GearbestReviews 10,706

I ordered an action camera and never received it. When i messaged they said it was lost by the carrier and they where not responsible. They offered to refund me half my money or pay again for the item and they will ship it. All because i didnt purchase insurance. How convenient for them huh. Heres what they said:

Gearbest Customer Support At10/19/2017 00:12:45

Dear Rolando,

We apologize for this delay and sincerely regret to hear that you have not received your order.
After reviewing your order in detail, we have found that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.

The shipping company is actually responsible for this loss which is sadly beyond our control.

However, as you are a valuable customer, we are willing to help you the best way we possibly can.
Here are the best solutions we can offer you in this situation:
1) Resend the item upon repaying 50% of the order value.
In this case we will send you an invoice to submit the payment of 72USD via PayPal.
Please confirm your exact shipping address in this format:
Consignee Name:
Detailed Address:
City:
State (Province):
Postal Code:
Country:
Phone Number:

2) Partial refund to your Wallet as store credit.
We can refund 72USD as a gesture of good will to your Wallet and exceptionally reward you with extra points (You will receive 2 points for every 1 USD. For example 3 USD will gain you 6 points).

You can use both your Wallet and points to purchase your future products.

3) Partial refund to your original payment account.
In this case, we can refund 72USD to your origin
Al payment account.

Kindly let us know your decision.
Once again we apologize for any inconvenience caused.

Best Regards
Danae
Gearbest Customer Service

You wanna roll the dice its up to you. This doesnt happen in the U.S.

Gearbest is in my experience currently one of the best online stores. The website itself is clear and easy to navigate. I appreciate avaibility of various filters. The store has wide offer of items for best prices available. Plus you will get good support and you can trust that your order is in good hands. On the top of that there are various discounts availible, coupons, credits... Just perfect!

I have made several orders, shipping time is good (circa two weeks in average with time on customs office included). Goods always came intact, tracking was provided.

This was my eighth order, each of them arrived in good condition. One must count with the lenght of delivery.

Gearbest is one of the best online shopping website. Their APP is amazing and you get more Discount buying with it.
So far I haven't faced any issues with any of my orders. They have always the best prices of everything that I'm looking for.
The delivery time is great, I loved their services and pricing.
Delivery time is usually 15-25 days with free shipping but you can always opt for quick delivery with a little shipping cost.
I have made 6 orders so far, Last Order Number: W**************
A happy Gearbest customer! :)

I have order a phone with case and Earphones in 13 october. The items was supposed to be shipped out within 2 days of payment and now 10 days nothing's happened. I have already pay Shipping method: Aramex priority mail for 15$ to recieve my order fast? I have contact the support many times every reply like before waiting 2 days or the items Not available currently :( withot any respect. And now im so sad for that i was ordred many times from them withot any problem but this time... i wont write any nigative review for this company but my patiente is done...

Gearbest is awesome!
No shipping fee!
Great customer service!
Fast delivery and multiple services option like tracked shipping!
Warranty!
Refund Service!

I love this website and I want to recommend it to anyone new to online shopping, it's very easy to use:)

I recently ordered a bunch of drones and they all arrived undamaged!
Order# W**************

Покупал у них ни один раз. Всегда все приходило вовремя в целости и сохранности. Техническая поддержка быстро отвечала на все вопросы. Могу смело рекомендовать этот магазин к покупкам.

Definitely my favourite tech website, there's a lot of choice and prices are good. I had some purchases, all items were perfect, I never had any issue with the shipment and my experience with the customer support was really good. Recommended!

Уже больше года работаю с этим магазином, сделал более 50 заказов в нем. Пока что все устраивает, заказы доставляются быстро, в среднем 15-20 дней, приходит все в целости и сохранности, упаковывают хорошо, если возникают какие то вопросы, то поддержка отвечают оперативно. Покупал телефон 11 сентября, получил его 3 октября, телефон дошел за 21 день, что очень хорошо! Так же в магазине проходит большое количество различных акций и распродаж которые, помогают хорошо сэкономить. Очень доволен! Всем рекомендую!

Returning products from customs for 7 months. 7 months later offers

Gearbest Customer Support At10/19/2017 03:48:43
Dear Sabahattin,

Thank you for your reply. We again apologize for any inconvenience caused by this issue.
As explained in our previous messages, customs clearance is the sole responsibilty of the customer.

After carefully considering your case, we suggest the following solutions to help resolve this issue amicably:

1) Accept partial refund To Your GB Wallet as store credit.
As a gesture of goodwill, we can refund you 15 USD with extra points to your gearbest Wallet for future purchases. (You will receive 5 points for every 1 USD. For example 3 USD will gain you 15 points)

2) Accept partial refund of 15 USD to your original payment account.
- For credit cards, refunds may take between 7-14 business days to process and appear in your card.

3) Resend the item with a handling fee.
In this case we will send you an invoice to submit the payment of 65 USD via PayPal.
Once we receive your payment, we will reship the same parcel to you at this address, please confirm the address is correct below:
The delivery information
Customers: Sabahattin Urgan,

We look forward to hearing your decision and to resolving this issue together with you in a friendly and profesional manner.

Best regards,
Ennie
Gearbest Customer Service
http://www.gearbest.com/

I bought the product $82.06, refund offers funny.If you want to throw some money on the street if you can shop gearbest