logo

Gearbest

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Gearbest

3.7
gearbest.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
Follow Cihan K.
Unfollow Cihan K.
Share Review
Report Review

I recommend to GearBest
November 14, 2017

I recommend this site because they have too many flash sales and coupons. And ım earned to GP every order and i can use this points to my next order :) They have too many products and too many shippment methods i like that. And they have a good ticket support system & facebook support system! Its amazing! Im so satisfied my all orders :) ı always use because i love to cheap and quality shopping.

Date of experience: November 13, 2017
RU
2 reviews
0 helpful votes
Follow Anton P.
Unfollow Anton P.
Share Review
Report Review

Gearbest is the best!
October 7, 2023

I like this store. Often I buy online, but most often I prefer to buy here, as there is a guarantee that you will get the original and a quality item.
The goods are dispatched within a week, the parcel is received within a month.
The support service reacts quickly and all the answers in the case, all the problems are solved, it was such that they did not receive the parcel, wrote to them, offered to either return the money or send the goods again.

Date of experience: November 13, 2017
Germany
1 review
0 helpful votes
Follow Jan W.
Unfollow Jan W.
Share Review
Report Review

Gearbest is the Best
November 14, 2017

I have only had good experiences with Gearbest so far. I mainly buy Xiaomi products, these are quickly delivered and the transaction is easy.
The support responds quickly to requests.
I recommend Gearbeast

Date of experience: November 13, 2017
Hungary
1 review
0 helpful votes
Follow tadar i.
Unfollow tadar i.
Share Review
Report Review

I ordered several items from gearbest so far. Never had any issues. Trustable site with a lot of good stuff with low prices. Phones, tablets, power banks, these are some things i ordered from them so far.

Date of experience: November 13, 2017
RU
1 review
0 helpful votes
Follow Yuri K.
Unfollow Yuri K.
Share Review
Report Review

Изначально мне нужен было дешёвый, но достойный телефон. Такой был найден на GearBest.
Самое удивительно чему я удивился - это доставка. В мой маленький северный городок телефон дошёл за 2 недели. Но это не единственный плюс данной посылки. Телефон на самом деле оказался очень достойным за свои деньги. Никаких замечаний я не наблюдал. Всем рекомендую магазин GearBest!

Date of experience: November 13, 2017
Poland
1 review
0 helpful votes
Follow Pawel S.
Unfollow Pawel S.
Share Review
Report Review

I made a lot of shopping in the store gearbest. Always shipped according to scheduled time. I bought two phones: Xiaomi Mi5 and Huawei P9 Lite and other electronic gadgets. Normally I have no objections but customer service always helps to solve the problems. Best prices on the internet.

Date of experience: November 13, 2017
Poland
1 review
0 helpful votes
Follow Mateusz K.
Unfollow Mateusz K.
Share Review
Report Review

Product I ordered was shipped in ordinary time ~ about 5-6 weeks with standard option so its not bad :) Product came with a note from the store about the order. Orders usually are properly prepared for the road and its not often that they come in more than expected elements xD
New policy of better coupons and more % of sale makes shopping with Gearbest even better!

Date of experience: November 13, 2017
France
1 review
1 helpful vote
Follow fils d.
Unfollow fils d.
Share Review
Report Review

Oneplus scam
November 13, 2017

I have been ordering the new oneplus 2 months ago and my order is still processing. When i ask why it is so long and if i will ever receive it Gearbest send me automatic answers. And it is quite annoying because Gearbest keep making adds everywhere on the internet about there promotion on the oneplus. I think they don't even have the phone in their stock. I don't if this website is any good for other articles but i would not recommand it if you wanna order the oneplus.

Date of experience: November 13, 2017
Lily L. Gearbest Rep
over a year old

Dear fils,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
Could you please offer us the exact order number to check?

Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
Follow Rafael C.
Unfollow Rafael C.
Share Review
Report Review

Hello, I had no problem with my purchase. I really was surprised at the quality of the service. Thank You

Date of experience: November 13, 2017
India
1 review
2 helpful votes
Follow Gauthama K.
Unfollow Gauthama K.
Share Review
Report Review

I live in India and i have never imported any stuff. First time wanted to import stuff and tried Gearbest and was soo skeptical at first. But somehow ordered a Noise Cancelling Earphones worth 14$ from Gearbest. The product reached me within 15 days once the seller shipped the item. I was so excited for my first imported item and have never used a Noise cancelling earphone.
After the Product reached me, i opened them and glad to see they are in perfect condition and the earphones sounds too good. But that is what not for i bought them I bought them primarily for the Noise cancelling technology. The battery was out of charge so couldn't test them immediately. So after few hours of charging, i tried turning Noise Cancelling ON. To my shock NC didn't work :(. I heard a very minor spark sound and a slight audio boost and nothing else. Then i understand i have got a defective pair.

I thought my 14$ were done. Anyhow tried contacting Gearbest explaining my problem. They asked me to send a video showing the issue. But i replied back them saying NC is a thing to feel to find the issue so couldn't send one. To my wild surprise they took my word understanding what's the problem and offered me to Refund the whole money :D. I was frankly blown out. Since then i have ordered 3 products and no bad experiences so far.

So guys trust Gearbest blindly. They will back us customers at any cost.

Date of experience: November 13, 2017
Brazil
1 review
0 helpful votes
Follow Mayumi T.
Unfollow Mayumi T.
Share Review
Report Review

Gearbest helped me find a great phone with incredible features for such a great price! Shipping was fast and customer service was very efficient! In my country everything is really expensive beacuse of taxes, so Gearbest is the best option for me!

Date of experience: November 13, 2017
Italy
1 review
0 helpful votes
Follow Tobi U.
Unfollow Tobi U.
Share Review
Report Review

Excellent E-commerce
November 14, 2017

Gearbest is definitely the best website if you want to buy good products at a good price. There are always very convenient flash sales. I really love the free shipping.
Excellent also the customer service as well the return policy. There is nothing to complain so far.

Date of experience: November 13, 2017
Croatia
1 review
0 helpful votes
Follow Vjeko Z.
Unfollow Vjeko Z.
Share Review
Report Review

Gearbest review
November 14, 2017

In generraly i do not have any issues with GB as service. I have been shopping for a while and I've always had great experiences. Fast shipment, good product and very helpful staff. Just keep on!

Date of experience: November 13, 2017
Germany
1 review
0 helpful votes
Follow Manuel R.
Unfollow Manuel R.
Share Review
Report Review

Gearbest is the best
November 13, 2017

"I discovered this store recently. Before first buying from Gearbest I made different buying from different online stores. Gearbest attracted with good prices and a lot of different position of items. Also I like the shipping method that the store use, cheap and fast. Now I bought different items: headphones, tablet, smartwatch etc. From my opinion Gearbest is good store with great list with genuine items. Can recommend it for all."

Date of experience: November 13, 2017
BN
1 review
0 helpful votes
Follow Adi Y.
Unfollow Adi Y.
Share Review
Report Review

I have been buying online from Gearbest for 2 months. When i first ordered my Firefly 8s Action Camera i had a doubt. I kept sending Tickets/RMA wondering if my item was being sent to the right country. Then after 10 days, the parcel arrived at my doorstep. I was very glad that the shipping was very fast than i expected because of priority line and the fee is quite cheap. From then i trusted Gearbest and have ordered 3 more items since that. Gearbest never ceases to amaze me. One of my best online shopping platform.

Date of experience: November 13, 2017
Italy
1 review
0 helpful votes
Follow Davide S.
Unfollow Davide S.
Share Review
Report Review

Good resellel
November 13, 2017

Great sellers, secure shipments and great products.
The shipment was made with italy express and it was very fast without any problems

Date of experience: November 13, 2017
Brazil
1 review
0 helpful votes
Follow Gabriel L.
Unfollow Gabriel L.
Share Review
Report Review

Loja sensacional
November 13, 2017

Produto chegou rápido, bem embalado, recebi todo suporte deles, agradeço pela compra e continuarei comprando

Date of experience: November 13, 2017
Greece
1 review
0 helpful votes
Follow Stefanos M.
Unfollow Stefanos M.
Share Review
Report Review

Gear best very good online shoping
November 13, 2017

"I buy with this store many items. For example phones. Earphones and many others. They are work very well. Thanks gearbest for good services."

Date of experience: November 13, 2017
France
1 review
1 helpful vote
Follow Anas Z.
Unfollow Anas Z.
Share Review
Report Review

I've purchased many orders from gearbest like smartphones, earphones, and i'm definitely happy dealing with them, items are good and guaranteed, shipping is fast but it depend on the way you choose.
Customer service is also great, they respond very quickly.

Date of experience: November 13, 2017
Ukraine
1 review
0 helpful votes
Follow Alexandr S.
Unfollow Alexandr S.
Share Review
Report Review

Gearbest Best China Shop
November 13, 2017

For several years I make purchases on the site of gearbest no problems have ever arisen except for a few cases that have always been solved promptly by the support of the website Gerabest. Very good store.

Date of experience: November 12, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom