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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I recommend this site because they have too many flash sales and coupons. And ım earned to GP every order and i can use this points to my next order :) They have too many products and too many shippment methods i like that. And they have a good ticket support system & facebook support system! Its amazing! Im so satisfied my all orders :) ı always use because i love to cheap and quality shopping.
I like this store. Often I buy online, but most often I prefer to buy here, as there is a guarantee that you will get the original and a quality item.
The goods are dispatched within a week, the parcel is received within a month.
The support service reacts quickly and all the answers in the case, all the problems are solved, it was such that they did not receive the parcel, wrote to them, offered to either return the money or send the goods again.
I have only had good experiences with Gearbest so far. I mainly buy Xiaomi products, these are quickly delivered and the transaction is easy.
The support responds quickly to requests.
I recommend Gearbeast
I ordered several items from gearbest so far. Never had any issues. Trustable site with a lot of good stuff with low prices. Phones, tablets, power banks, these are some things i ordered from them so far.
Изначально мне нужен было дешёвый, но достойный телефон. Такой был найден на GearBest.
Самое удивительно чему я удивился - это доставка. В мой маленький северный городок телефон дошёл за 2 недели. Но это не единственный плюс данной посылки. Телефон на самом деле оказался очень достойным за свои деньги. Никаких замечаний я не наблюдал. Всем рекомендую магазин GearBest!
I made a lot of shopping in the store gearbest. Always shipped according to scheduled time. I bought two phones: Xiaomi Mi5 and Huawei P9 Lite and other electronic gadgets. Normally I have no objections but customer service always helps to solve the problems. Best prices on the internet.
Product I ordered was shipped in ordinary time ~ about 5-6 weeks with standard option so its not bad :) Product came with a note from the store about the order. Orders usually are properly prepared for the road and its not often that they come in more than expected elements xD
New policy of better coupons and more % of sale makes shopping with Gearbest even better!
I have been ordering the new oneplus 2 months ago and my order is still processing. When i ask why it is so long and if i will ever receive it Gearbest send me automatic answers. And it is quite annoying because Gearbest keep making adds everywhere on the internet about there promotion on the oneplus. I think they don't even have the phone in their stock. I don't if this website is any good for other articles but i would not recommand it if you wanna order the oneplus.
Hello, I had no problem with my purchase. I really was surprised at the quality of the service. Thank You
I live in India and i have never imported any stuff. First time wanted to import stuff and tried Gearbest and was soo skeptical at first. But somehow ordered a Noise Cancelling Earphones worth 14$ from Gearbest. The product reached me within 15 days once the seller shipped the item. I was so excited for my first imported item and have never used a Noise cancelling earphone.
After the Product reached me, i opened them and glad to see they are in perfect condition and the earphones sounds too good. But that is what not for i bought them I bought them primarily for the Noise cancelling technology. The battery was out of charge so couldn't test them immediately. So after few hours of charging, i tried turning Noise Cancelling ON. To my shock NC didn't work :(. I heard a very minor spark sound and a slight audio boost and nothing else. Then i understand i have got a defective pair.
I thought my 14$ were done. Anyhow tried contacting Gearbest explaining my problem. They asked me to send a video showing the issue. But i replied back them saying NC is a thing to feel to find the issue so couldn't send one. To my wild surprise they took my word understanding what's the problem and offered me to Refund the whole money :D. I was frankly blown out. Since then i have ordered 3 products and no bad experiences so far.
So guys trust Gearbest blindly. They will back us customers at any cost.
Gearbest helped me find a great phone with incredible features for such a great price! Shipping was fast and customer service was very efficient! In my country everything is really expensive beacuse of taxes, so Gearbest is the best option for me!
Gearbest is definitely the best website if you want to buy good products at a good price. There are always very convenient flash sales. I really love the free shipping.
Excellent also the customer service as well the return policy. There is nothing to complain so far.
In generraly i do not have any issues with GB as service. I have been shopping for a while and I've always had great experiences. Fast shipment, good product and very helpful staff. Just keep on!
"I discovered this store recently. Before first buying from Gearbest I made different buying from different online stores. Gearbest attracted with good prices and a lot of different position of items. Also I like the shipping method that the store use, cheap and fast. Now I bought different items: headphones, tablet, smartwatch etc. From my opinion Gearbest is good store with great list with genuine items. Can recommend it for all."
I have been buying online from Gearbest for 2 months. When i first ordered my Firefly 8s Action Camera i had a doubt. I kept sending Tickets/RMA wondering if my item was being sent to the right country. Then after 10 days, the parcel arrived at my doorstep. I was very glad that the shipping was very fast than i expected because of priority line and the fee is quite cheap. From then i trusted Gearbest and have ordered 3 more items since that. Gearbest never ceases to amaze me. One of my best online shopping platform.
Great sellers, secure shipments and great products.
The shipment was made with italy express and it was very fast without any problems
Produto chegou rápido, bem embalado, recebi todo suporte deles, agradeço pela compra e continuarei comprando
"I buy with this store many items. For example phones. Earphones and many others. They are work very well. Thanks gearbest for good services."
I've purchased many orders from gearbest like smartphones, earphones, and i'm definitely happy dealing with them, items are good and guaranteed, shipping is fast but it depend on the way you choose.
Customer service is also great, they respond very quickly.
For several years I make purchases on the site of gearbest no problems have ever arisen except for a few cases that have always been solved promptly by the support of the website Gerabest. Very good store.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear fils,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
Could you please offer us the exact order number to check?
Best regards,
Gearbest Customer Service Center