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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Gearbest sempre atenciosa
November 16, 2017

Adoro a loja, já compro a alguns meses e sempre me atendeu perfeitamente, sempre que tive problemas o suporte foi super rápido sanando minhas duvidas.

Date of experience: November 16, 2017
Ukraine
1 review
0 helpful votes
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Recently I purchased a phone Lenovo P2 in the Gearbest store. The price in Gearbest was the smallest. In addition to low prices, the Gearbest promised to install Russian firmware on the phone for free, and this is important for me, because I live in Ukraine.
In addition, a big plus is that the order can be paid through PayPal.
Gearbest sent my order in a few days. This is normal - installing Russian firmware on the phone is additional work and time.
The phone was sent by Singapore mail, came quickly, everything ok. The store fulfilled its promise - the phone is equipped with Russian firmware.
The phone works fine, the quality of the goods is just super! I am very pleased with my purchase!

Date of experience: November 15, 2017
Germany
1 review
0 helpful votes
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Umidigi
November 16, 2017

Ich bin sehr zufrieden mit gearbest.com. Habe mir dort ein Handy gekauft und hatte keine Probleme damit. Sollte irgendetwas nicht passen kann man sich direkt an den support melden und dieser antwortet so schnell wie möglich. Ich werde auf jeden Fall wieder bei gearbest bestellen

Date of experience: November 15, 2017
Illinois
1 review
0 helpful votes
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I have always had good service with gearbest, everything that i have orderd i have always received. I am also a gearbest drop drop shiper and all of my customers have always gotten there items they purchased in good working condition.The only thing i can say bad about them is i wish they had more prouducts in the US warehouse.

Date of experience: November 15, 2017
Portugal
1 review
0 helpful votes
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Great Store
November 16, 2017

I just bought a computer from this store with a great price/quality. Just had a little problem because i didn't see it was out of stock the computer i want but they offer to change the order to another computer in stock and then after it was shipped it was delivered very fast

Date of experience: November 15, 2017
Israel
1 review
0 helpful votes
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I've been buying electronics products since a couple of years, and each time the experience was excellent. This includes original products and accessories for my DJI MAVIC drone, and quality is always perfect.
Shipping is also super fast through Azerbaijan post.
I also had to cancel a purchase once, and it was done very fast without any problems.
Customer service is also impeccable!
Gearbest is always my first priority when shopping for electronics online

Date of experience: November 15, 2017
Morocco
1 review
0 helpful votes
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"I've known this website about 8 months ago, and since then I've really bought a lot of products from it
Their products are good and the prices are low, in addition they have fast shipping, secure payment with paypal, and a very helpful support everytime ready to offer the best to their costumers

To be honest, I wanted to share this with people because i bought a lot of items, and i'm satisfied with them and i will continue to use it
Thank you Gearbest

Date of experience: November 15, 2017
Mexico
1 review
0 helpful votes
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I'm happy with Gearbest!
November 16, 2017

I bought a pair of KZ IEMs from GB and everything went fine, from the dispatch to the delivery, my package arrive well packed and in time.
I'm very happy with the product, i'll order some stuff again.

Date of experience: November 15, 2017
Greece
1 review
1 helpful vote
Follow Erges X.
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I will be realy honest about my experience in Gearbest.com.

First of all there are some lies you should avoid like the items that are left in the stock is a lie, i ordered a smartphone and they didnt had to give me while in the website said that "97 pieces are left". And they sended me the smartphone after 2 months.
You also have to keep in your mind the customer taxes and avoid that situation. If you are going to buy expensive stuff take priority line or something.

Now, in every problem i got through, the technical support was there for me. And the time is quite fast. I made tickets and the next day i got messages. The workers in the technical support are great and realy helpful! In your side when you will need them. So if you have any problems they will help you realy efficiently.

Date of experience: November 15, 2017
Brazil
1 review
0 helpful votes
Follow William C.
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Compro na GearBest desde 2016, nunca tive 1 problema se quer. O único problema é o correio Brasileiro que as vezes demora no máximo 10 dias para entregar. Fora isso o site GearBest é nota 10. Recomendo a todos.

Date of experience: November 15, 2017
Italy
1 review
0 helpful votes
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Gearbest is defintly the best cheap and reliable chinese store for italian costumers.
They sell high quality and brand product cheap, the shipping is very fast and the support is excellent.
I highly recommend it!

Date of experience: November 15, 2017
RU
1 review
0 helpful votes
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Convenient site
November 16, 2017

A large number of discounts, resale. You can quickly buy gifts for new holidays.
Shipped within the next time.

Date of experience: November 15, 2017
Greece
1 review
0 helpful votes
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GearBest
November 16, 2017

GearBest is the best chinese market
My experience with this unique website I recommend anyone who wants to buy from the Internet because it's a wonderful system in dealing with customers and customer satisfaction objective. In addition to the high quality of products and warranty. And speed in shipping. Get all the products you order without problems
This is super"

Date of experience: November 15, 2017
Brazil
1 review
0 helpful votes
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Já realizei diversas compras na gearbest e sempre fui muito bem atendido pelo suporte, meus produtos chegaram sempre dentro do prazo, uma unica vez que tive problema porque os correios do Brasil extraviou o produto, a loja rapidamente enviou outro produto no lugar.
A compra que mais me surpreendeu foi dessa ordem W**************, que chegou muito rápido ao Brasil como vocês podem conferir pelo código de rastreio LX*******BR. Portanto, baseado nas minhas experiência de compra, super recomendo a loja.

Date of experience: November 15, 2017
Italy
1 review
0 helpful votes
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GearBest in the Best!
November 16, 2017

My gearbest experience is more than positive, qualified staff, great customer service, friendly and kind! I had a small problem with an order and it was fixed in less than 24h! GearBest is the Best Way for Hight Tech, and by reading the various feedback I've been able to choose the right product for me. Thanks a lot GearBest!

Date of experience: November 15, 2017
RU
1 review
0 helpful votes
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Good choice
November 16, 2017

I bought on Gearbest good thing - tablet Lenovo P8 Tablet PC with Tri-foldable Protective Case. All ok, Snap 625 tablet core is fast and energy saving. The case fits perfectly, sleep mode is inherent. Delivery time less then 1 month.

Date of experience: November 15, 2017
RU
1 review
0 helpful votes
Follow Dmitiy G.
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Gearbest is the best shop
November 16, 2017

Hello.

I shop in GearBest shop for a long time. I am a regular customer. Very much low prices and goods quality are pleasant. A part of cost of goods (up to 30%) can be sent points. Points can be received for feedbacks about the purchased goods. Very often there are sales at very low prices. Sending and the goods delivery to Russia prosikhodit quickly. Technical support works always, answers are given very quickly. Very much I recommend to buy in this shop. For an example here my order number W**************. It was purchased
Original Xiaomi Mi Band 2 Smart Watch for Android iOS at very low price. The prices in shop are lower whose at the famous competitors. I hope my feedback it was useful to you. Thank you for your attention.

Date of experience: November 15, 2017
Portugal
1 review
0 helpful votes
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I have allways had the nicest buying experience with Gearbest, and i have already bought (35+) tech stuff, and always have been well served. I think that this site is everyday making me come to the site to check the new stuff and i always buy something because some of the prices are awesome, unbelievable.

Date of experience: November 15, 2017
Viet Nam
1 review
0 helpful votes
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Price is very cheap, half price than my local store
Shipping fee is acceptable, about 0.5$
I'm likely to shop at gearbest in the future

Date of experience: November 15, 2017
Germany
1 review
0 helpful votes
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Order No.: WB**************

Order No.: WB**************
JKR KR - 1000 NFC Wireless Bluetooth 4.1 Loudspeaker - BLACK

Ich habe schon sehr viele Bestellungen bei Gearbest getätigt, jedes mal lief alles einwandfrei, der service ist einfach super, auf fragen erhält man sofort antworten und alle bestellungen lassen sich wunderbar tracken!
Diesmal habe ich die JKR KR Box bestellt, ein super klang eine super verarbeitung und ein super preis leistungs Verhältnis wie alles bei Gearbest!
Ich bin sehr begeistert vielen dank!

Date of experience: November 15, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom