Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Adoro a loja, já compro a alguns meses e sempre me atendeu perfeitamente, sempre que tive problemas o suporte foi super rápido sanando minhas duvidas.
Recently I purchased a phone Lenovo P2 in the Gearbest store. The price in Gearbest was the smallest. In addition to low prices, the Gearbest promised to install Russian firmware on the phone for free, and this is important for me, because I live in Ukraine.
In addition, a big plus is that the order can be paid through PayPal.
Gearbest sent my order in a few days. This is normal - installing Russian firmware on the phone is additional work and time.
The phone was sent by Singapore mail, came quickly, everything ok. The store fulfilled its promise - the phone is equipped with Russian firmware.
The phone works fine, the quality of the goods is just super! I am very pleased with my purchase!
Ich bin sehr zufrieden mit gearbest.com. Habe mir dort ein Handy gekauft und hatte keine Probleme damit. Sollte irgendetwas nicht passen kann man sich direkt an den support melden und dieser antwortet so schnell wie möglich. Ich werde auf jeden Fall wieder bei gearbest bestellen
I have always had good service with gearbest, everything that i have orderd i have always received. I am also a gearbest drop drop shiper and all of my customers have always gotten there items they purchased in good working condition.The only thing i can say bad about them is i wish they had more prouducts in the US warehouse.
I just bought a computer from this store with a great price/quality. Just had a little problem because i didn't see it was out of stock the computer i want but they offer to change the order to another computer in stock and then after it was shipped it was delivered very fast
I've been buying electronics products since a couple of years, and each time the experience was excellent. This includes original products and accessories for my DJI MAVIC drone, and quality is always perfect.
Shipping is also super fast through Azerbaijan post.
I also had to cancel a purchase once, and it was done very fast without any problems.
Customer service is also impeccable!
Gearbest is always my first priority when shopping for electronics online
"I've known this website about 8 months ago, and since then I've really bought a lot of products from it
Their products are good and the prices are low, in addition they have fast shipping, secure payment with paypal, and a very helpful support everytime ready to offer the best to their costumers
To be honest, I wanted to share this with people because i bought a lot of items, and i'm satisfied with them and i will continue to use it
Thank you Gearbest
I bought a pair of KZ IEMs from GB and everything went fine, from the dispatch to the delivery, my package arrive well packed and in time.
I'm very happy with the product, i'll order some stuff again.
I will be realy honest about my experience in Gearbest.com.
First of all there are some lies you should avoid like the items that are left in the stock is a lie, i ordered a smartphone and they didnt had to give me while in the website said that "97 pieces are left". And they sended me the smartphone after 2 months.
You also have to keep in your mind the customer taxes and avoid that situation. If you are going to buy expensive stuff take priority line or something.
Now, in every problem i got through, the technical support was there for me. And the time is quite fast. I made tickets and the next day i got messages. The workers in the technical support are great and realy helpful! In your side when you will need them. So if you have any problems they will help you realy efficiently.
Compro na GearBest desde 2016, nunca tive 1 problema se quer. O único problema é o correio Brasileiro que as vezes demora no máximo 10 dias para entregar. Fora isso o site GearBest é nota 10. Recomendo a todos.
Gearbest is defintly the best cheap and reliable chinese store for italian costumers.
They sell high quality and brand product cheap, the shipping is very fast and the support is excellent.
I highly recommend it!
A large number of discounts, resale. You can quickly buy gifts for new holidays.
Shipped within the next time.
GearBest is the best chinese market
My experience with this unique website I recommend anyone who wants to buy from the Internet because it's a wonderful system in dealing with customers and customer satisfaction objective. In addition to the high quality of products and warranty. And speed in shipping. Get all the products you order without problems
This is super"
Já realizei diversas compras na gearbest e sempre fui muito bem atendido pelo suporte, meus produtos chegaram sempre dentro do prazo, uma unica vez que tive problema porque os correios do Brasil extraviou o produto, a loja rapidamente enviou outro produto no lugar.
A compra que mais me surpreendeu foi dessa ordem W**************, que chegou muito rápido ao Brasil como vocês podem conferir pelo código de rastreio LX*******BR. Portanto, baseado nas minhas experiência de compra, super recomendo a loja.
My gearbest experience is more than positive, qualified staff, great customer service, friendly and kind! I had a small problem with an order and it was fixed in less than 24h! GearBest is the Best Way for Hight Tech, and by reading the various feedback I've been able to choose the right product for me. Thanks a lot GearBest!
I bought on Gearbest good thing - tablet Lenovo P8 Tablet PC with Tri-foldable Protective Case. All ok, Snap 625 tablet core is fast and energy saving. The case fits perfectly, sleep mode is inherent. Delivery time less then 1 month.
Hello.
I shop in GearBest shop for a long time. I am a regular customer. Very much low prices and goods quality are pleasant. A part of cost of goods (up to 30%) can be sent points. Points can be received for feedbacks about the purchased goods. Very often there are sales at very low prices. Sending and the goods delivery to Russia prosikhodit quickly. Technical support works always, answers are given very quickly. Very much I recommend to buy in this shop. For an example here my order number W**************. It was purchased
Original Xiaomi Mi Band 2 Smart Watch for Android iOS at very low price. The prices in shop are lower whose at the famous competitors. I hope my feedback it was useful to you. Thank you for your attention.
I have allways had the nicest buying experience with Gearbest, and i have already bought (35+) tech stuff, and always have been well served. I think that this site is everyday making me come to the site to check the new stuff and i always buy something because some of the prices are awesome, unbelievable.
Price is very cheap, half price than my local store
Shipping fee is acceptable, about 0.5$
I'm likely to shop at gearbest in the future
Order No.: WB**************
Order No.: WB**************
JKR KR - 1000 NFC Wireless Bluetooth 4.1 Loudspeaker - BLACK
Ich habe schon sehr viele Bestellungen bei Gearbest getätigt, jedes mal lief alles einwandfrei, der service ist einfach super, auf fragen erhält man sofort antworten und alle bestellungen lassen sich wunderbar tracken!
Diesmal habe ich die JKR KR Box bestellt, ein super klang eine super verarbeitung und ein super preis leistungs Verhältnis wie alles bei Gearbest!
Ich bin sehr begeistert vielen dank!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

