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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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Çok süper
November 18, 2017

Sep 21,2017 09:30:40 AM sipariş numarası: W**************
Ürünü teslim aldım çok iyiydi sorunsuz teslimat oldu herkese tavsiye ediyorum

Date of experience: November 17, 2017
Brazil
1 review
0 helpful votes
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Excelente
November 18, 2017

Excelente, sempre compro na Gearbest e nunca tive nenhum problema.
Entregas rápidas e ela sempre ver uma maneira de facilitar compras para nós brasileiros.
Recomendo.
Order number: W**************

Date of experience: November 17, 2017
RU
1 review
0 helpful votes
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Hello, guys.
I had a good experience with Gearbest. Relly good prices and fast shipping.
I have to share my positive experience with others. :)

Date of experience: November 17, 2017
Hungary
1 review
0 helpful votes
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My gearbest experinces
November 18, 2017

I think gearbest is the one of the best chineese webshop.
There are huge amount of coupons, which allow to buy much more cheaper, thats why I buy a lot from gearbest.
My first order was a xiaomi power bank, which is a very high quality product. But I have ordered several times bags and backpacks, that are also very high quality, I still use it every day.
One of the best thing in gearbest, the EU express shipping method. With this you can avoid the local customs taxes for high value product.
You can pay with paypal, which is the most safety paying method nowdays.
Last but not least, the customer service is very good, they are always very helpful and they reply for the tickets in 24 hours.
Overall I really like to buy in Gearbest, I became my favourite store recently.

Date of experience: November 17, 2017
Spain
1 review
0 helpful votes
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Good seller
November 18, 2017

GearBest.com have the Best prices that i have seen, don't have At all, but have Good quality. Sometimes the shipping is too late, but i have time

Date of experience: November 16, 2017
Germany
1 review
0 helpful votes
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Ordered Smart Monitor IP Camera Xiaomi dafang 1080P watching children in my absence. Paid 10 Oct. On October 23, parcel arrived in Odessa. It was Packed in a cardboard box. Camera use three weeks. All super. The price was lower than any other store. I'm happy with.

+2
Date of experience: November 16, 2017
Brazil
1 review
0 helpful votes
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Extraordinary!
November 18, 2017

GearBest.com is great! Everything in my purchases happened in a quiet way. When I needed it, I had all my doubts healed. I have nothing to complain about. I really recommend the GearBest.com

Date of experience: November 16, 2017
Latvia
1 review
0 helpful votes
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Отличное устройство, с его помощью смог покрыть все пространство дома нормальным сигналом. Вещь стоит своих денег однозначно.

Date of experience: November 16, 2017
Spain
2 reviews
0 helpful votes
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All goods purchased by me on the gearbest were original, of good quality and at a bargain price.
Delivery of purchases was carried out on time some times very fast, the goods were well packaged.
I had lot of orders from Gearbest and everything was fine. If I had a question about orders or products, they always answered me. In 24 hours
I recommend this store to people who value their time and money
Overall my experience with gearbest.com is fantastic.

Date of experience: November 16, 2017
Canada
1 review
0 helpful votes
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Good services
November 16, 2017

I bought android tv box(W**************) and a mobile phone(W**************) from them and i got them within the shipping time frame. I got the Tv box in 10 days. Their prices are cheaper compared to othe websites

Date of experience: November 16, 2017
Brazil
1 review
0 helpful votes
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In a short time Gearbest has become my favorite store, with products that always surprise, both in quality and variety. And that deals are real with discounts of up to half the price.

Date of experience: November 16, 2017
Brazil
1 review
0 helpful votes
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Essa foi minha primeira compra, como já conhecia o produto e sabia que era de excelente qualidade, o que me atraiu mais no caso foi o preço pois era um excelente preço.
O produto chegou muito bem embalado e dentro do prazo esperado, com certeza muitas outras compras virão depois desta.

Date of experience: November 16, 2017
Mexico
1 review
0 helpful votes
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Cada compra que he realizado en esta página ha sido satisfactoria, los productos llegan en buen estado, el tiempo de entrega es muy rápido y la atención al cliente es buena. Recien adquirí un artículo hace dos semanas, salió un viernes de los almacenes y en menos de 3 días ya lo tenía en mis manos en México.

Date of experience: November 16, 2017
Canada
1 review
0 helpful votes
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Great experience
November 16, 2017

I bought a xiaomi MI Redmi Note 7 and it got delivered within 7 working days. I was shocked because the delivery was very fast.
Good service. No hassle at all.

Date of experience: November 16, 2017
Portugal
1 review
0 helpful votes
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5* expe.
November 16, 2017

Great support, quick Shipping, and a great customer support :) every buy is a great experience, great prices, and good promos

Date of experience: November 16, 2017
Brazil
1 review
0 helpful votes
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N ° de encomenda: W**************
31 de agosto de 2017

Fiz a compra de uma TVBox Sunvell T95Z (2gb RAM / 16 ROM) e o processo foi muito rápido e satisfatório, do início do pagamento até a entrega. Tudo muito rápido. Nenhuma reclamação a fazer, somente elogios. Gearbest está de parabéns. Excelente!

Date of experience: November 16, 2017
Portugal
1 review
0 helpful votes
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Awesome Online shop
November 16, 2017

Well, I buy in Gearbest for a long 2 years, and I really recommended people from mainly in Europe ( my case Portugal) buy here. Have a lot of different products, very nice smartphones, Cheapest prices. The orders in general have a fast shipped and arrived in my house in good times and very good protection package.

Date of experience: November 16, 2017
Brazil
1 review
0 helpful votes
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The very best
November 16, 2017

Great prices, excellent products. The very best website ever. I buy a Redmi Note 4 and accessory, delivered on time, well packaged.

Date of experience: November 16, 2017
Italy
1 review
0 helpful votes
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Shopping in Gearbest
November 16, 2017

Il miglior sito di e-commerce, prezzi eccezionali, ottimo servizio ed ottima spedizione, non ho mai riscontrato problemi con la merce acquistata

Date of experience: November 16, 2017
Hungary
1 review
0 helpful votes
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I can recommend Gearbest to everyone! You can find a lot of products in several categories, I prefer flashlights and small gadgest. Very great prices, a lot of flash sales. Huge amount of coupons are circulating all over the internet, you can always find a great deals. They give points for shopping and also for product reviews, the points can be used to decrease the price of the products.
The support team is great, I've got one issue with them: I cancelled a paid order (I've ordered a more advanced product in the same category), they refunded my money (to my GB wallet), my GB points I used to decrease the price of the first ordered flashlight, and they offered 2 point for each $1 of the cancelled order, great!
The handling and shipping speed is passable, usually I get the ordered goods in 2-3 weeks (the destination is Hungary).

Date of experience: November 16, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom