Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excelente, sempre compro na Gearbest e nunca tive nenhum problema.
Entregas rápidas e ela sempre ver uma maneira de facilitar compras para nós brasileiros.
Recomendo.
Order number: W**************
Hello, guys.
I had a good experience with Gearbest. Relly good prices and fast shipping.
I have to share my positive experience with others. :)
I think gearbest is the one of the best chineese webshop.
There are huge amount of coupons, which allow to buy much more cheaper, thats why I buy a lot from gearbest.
My first order was a xiaomi power bank, which is a very high quality product. But I have ordered several times bags and backpacks, that are also very high quality, I still use it every day.
One of the best thing in gearbest, the EU express shipping method. With this you can avoid the local customs taxes for high value product.
You can pay with paypal, which is the most safety paying method nowdays.
Last but not least, the customer service is very good, they are always very helpful and they reply for the tickets in 24 hours.
Overall I really like to buy in Gearbest, I became my favourite store recently.
GearBest.com have the Best prices that i have seen, don't have At all, but have Good quality. Sometimes the shipping is too late, but i have time
Ordered Smart Monitor IP Camera Xiaomi dafang 1080P watching children in my absence. Paid 10 Oct. On October 23, parcel arrived in Odessa. It was Packed in a cardboard box. Camera use three weeks. All super. The price was lower than any other store. I'm happy with.
GearBest.com is great! Everything in my purchases happened in a quiet way. When I needed it, I had all my doubts healed. I have nothing to complain about. I really recommend the GearBest.com
Отличное устройство, с его помощью смог покрыть все пространство дома нормальным сигналом. Вещь стоит своих денег однозначно.
All goods purchased by me on the gearbest were original, of good quality and at a bargain price.
Delivery of purchases was carried out on time some times very fast, the goods were well packaged.
I had lot of orders from Gearbest and everything was fine. If I had a question about orders or products, they always answered me. In 24 hours
I recommend this store to people who value their time and money
Overall my experience with gearbest.com is fantastic.
I bought android tv box(W**************) and a mobile phone(W**************) from them and i got them within the shipping time frame. I got the Tv box in 10 days. Their prices are cheaper compared to othe websites
In a short time Gearbest has become my favorite store, with products that always surprise, both in quality and variety. And that deals are real with discounts of up to half the price.
Essa foi minha primeira compra, como já conhecia o produto e sabia que era de excelente qualidade, o que me atraiu mais no caso foi o preço pois era um excelente preço.
O produto chegou muito bem embalado e dentro do prazo esperado, com certeza muitas outras compras virão depois desta.
Cada compra que he realizado en esta página ha sido satisfactoria, los productos llegan en buen estado, el tiempo de entrega es muy rápido y la atención al cliente es buena. Recien adquirí un artículo hace dos semanas, salió un viernes de los almacenes y en menos de 3 días ya lo tenía en mis manos en México.
I bought a xiaomi MI Redmi Note 7 and it got delivered within 7 working days. I was shocked because the delivery was very fast.
Good service. No hassle at all.
N ° de encomenda: W**************
31 de agosto de 2017
Fiz a compra de uma TVBox Sunvell T95Z (2gb RAM / 16 ROM) e o processo foi muito rápido e satisfatório, do início do pagamento até a entrega. Tudo muito rápido. Nenhuma reclamação a fazer, somente elogios. Gearbest está de parabéns. Excelente!
Well, I buy in Gearbest for a long 2 years, and I really recommended people from mainly in Europe ( my case Portugal) buy here. Have a lot of different products, very nice smartphones, Cheapest prices. The orders in general have a fast shipped and arrived in my house in good times and very good protection package.
Great prices, excellent products. The very best website ever. I buy a Redmi Note 4 and accessory, delivered on time, well packaged.
Il miglior sito di e-commerce, prezzi eccezionali, ottimo servizio ed ottima spedizione, non ho mai riscontrato problemi con la merce acquistata
I can recommend Gearbest to everyone! You can find a lot of products in several categories, I prefer flashlights and small gadgest. Very great prices, a lot of flash sales. Huge amount of coupons are circulating all over the internet, you can always find a great deals. They give points for shopping and also for product reviews, the points can be used to decrease the price of the products.
The support team is great, I've got one issue with them: I cancelled a paid order (I've ordered a more advanced product in the same category), they refunded my money (to my GB wallet), my GB points I used to decrease the price of the first ordered flashlight, and they offered 2 point for each $1 of the cancelled order, great!
The handling and shipping speed is passable, usually I get the ordered goods in 2-3 weeks (the destination is Hungary).
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

