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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I have been buying at gearbest for 2 years. And I always find here a lot of great products at low prices. Many products have flash sales, furthermore the price can be further reduced using coupons and GB points. All my orders were quickly processed and delivered at estimated time, usually about 10-15 days. For all products, you can choose free shipping. All products that I received were of good quality and fully met my expectations. I will continue to buy from them and I recommend this store to everyone.
Fast shipping, good products, really good price and nice help after shopping. Also they are helping every issue. Seriously good website :)
GearBest is the best website i've purchased on. I frequently buy on internet and, in 4 years, i've never found another website like GearBest. Specially on smartphones and electronics. Also payment is secure, and shipping is fast. I highly recommend this!
Also im using this Mi Max 2, which i bought on Gearbest :D
Essa foi umas das minha melhores compras, aparelho muito top, e melhor de tudo isso é o valor que saiu bem barato, dai então esse site gearbest.com é a minh aprimeira opção pra compra
A friend recommended me Gearbest.com as I was looking for a good mobile at good price, at first I was hesitant but I decided to try and I don't regret it. I found a very good product at awesome price (the very same product in my country is almost as double) the experience was very good and I was really happy that I just kept buying on gear best.com; I haven't stopped since then. You can find wide variety of products and good deals. The shipping experience is very good as well and you can choose fast shipping or cheap ones, I have tried all of them and they work all. I am just very happy overall. When a service is good you don't have to do anything to get good reviews.
I really like to buy in Gearbest. The main reasons for this are fast delivery (not more than two weeks) and good goods that come almost always not damaged. I also like that the choice of goods is great, there are many different discounts and promotions. Technical support solves well the problems, which also pleases. There were even cases when the delivery was for 9 days to Moldova. It is great! I order through the Post of the Netherlands.
Most recently, I bought a smartphone, Xiaomi Redmi 4x 4/64. And did not doubt that I would buy it in this store. When the smartphone got to me, there was no limit to happiness. The box is whole, new, smartphone is ideal, the ideal price. What could be better?
I searched car thermometer but lowest price for the same item offered by GEARBEST. Shipping was amazingly fast. Worked as expected
Had a good shipping experience
О магазине Gearbest узнал совсем недавно, до этого покупал в других Китайских магазинах. Когда я зашел на сайт Gearbest и увидел их дешевые цены, был очень удивлен... цены самые низкие среди всех Китайских интернет магазинов! Gearbest постоянно проводит акции, скидки, есть скидочные купоны. А самое главное, всегда идут на встречу своему клиенту и все решают в пользу своего клиента! Сделал уже много заказов отм 0,10$ до 200$ и все в лучшем виде! Лучший сервис, быстрая доставка, отличная техподдержка! РЕКОМЕНДУЮ GEARBEST
Вот один их моих заказов W**************
About the shop Gearbest learned recently, before buying in other Chinese stores. When I went to the site Gearbest and saw their cheap prices, I was very surprised... the prices are the lowest among all the Chinese online stores! Gearbest holds constantly promotions, discounts, there are discount coupons.And most importantly, eager to meet his client and decide everything in favor of his client! Made already many orders of OTM 0,10$ to 200$ and all the best! Best service, fast shipping, excellent support! I RECOMMEND GEARBEST
Here is one of my orders W**************
Good shipping speed
Product matches description
Ease of refunds process
Customer Service Professionalism
Gearbest secondo la mia opinione, è uno dei migliori siti interne mondiali per fare AFFARI, contiene propio tutto, cercate qualcosa di particolare bene li la trovate, sigarette elettroniche, smartphone, ecc... Ottimo... ho acquistato un bel telefono un Redmi note 4, mi sono trovato benissimo, ottimo telefono, pagamento veloce, prodotto arrivato perfettamente.
Provavelmente o melhor site para se comprar produtos bons e barato, nunca tive problemas com a entrega do que eu comprei e sempre foi entregue rapidamente. Além de todo o cuidado com a embalagem que o produto vem.
I want to share my experience with this website because it is truly amazing. The prices are the best, there are a lot of promotions every day and you can buy quality products that you'd pay much more in a physical store. I recommend this to everyone!
I've been a gearbest customer for about a year. I have already made almost 50 orders, and I can say that as a general rule, I did not have any problems, and when I did, support is relatively effective and it is noticed that they do not want to lose customers, and always offer some solution. I like GB a lot because of the prices, they usually do unbeatable deals, and because it's a reliable store. I can assure you that I made purchases of very high values without fear. I also know other people who did, without problems.
The product came quickly and I was able to get the product of the beautiful appearance of the store.
Loja de extrema confiança e com uma qualidade incrível. Sem dúvidas alguma, a melhor opção para importar produtos.
Gearbest is my go-to site when it comes to quality brands such as Xiaomi, Baesus and other good chinese brands. As you know Gearbest maintains quality by handling the goods by themselves.
I Always find the best price at this site. I just love it!
I already did lots of purchases at this site and never had any problems with the orders.
This was my first purchase at GearBest and my experience was fantastic. GearBest is very professional, fast, very good prices and they have a customer service channel that gave me all the support I needed. Shipping is very fast. Excellent shopping experience!
Best store ever to buy anything that you need. Best prices and good discounts. Save your money! Go to gearbest, be awesome!
O site e equipe de logística estão de parabéns!
Entregas rapidas, bonificação por pontos, atendimento ao cliente rapido e cuidadoso com o cliente, amo essa loja!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

