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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
Follow Vala R.
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Excellent
November 20, 2017

I have been buying at gearbest for 2 years. And I always find here a lot of great products at low prices. Many products have flash sales, furthermore the price can be further reduced using coupons and GB points. All my orders were quickly processed and delivered at estimated time, usually about 10-15 days. For all products, you can choose free shipping. All products that I received were of good quality and fully met my expectations. I will continue to buy from them and I recommend this store to everyone.

Date of experience: November 18, 2017
Turkiye
1 review
0 helpful votes
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Good website
November 19, 2017

Fast shipping, good products, really good price and nice help after shopping. Also they are helping every issue. Seriously good website :)

Date of experience: November 18, 2017
Peru
1 review
0 helpful votes
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GearBest is the best website i've purchased on. I frequently buy on internet and, in 4 years, i've never found another website like GearBest. Specially on smartphones and electronics. Also payment is secure, and shipping is fast. I highly recommend this!
Also im using this Mi Max 2, which i bought on Gearbest :D

Date of experience: November 18, 2017
Brazil
1 review
0 helpful votes
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Essa foi umas das minha melhores compras, aparelho muito top, e melhor de tudo isso é o valor que saiu bem barato, dai então esse site gearbest.com é a minh aprimeira opção pra compra

Date of experience: November 18, 2017
Mexico
1 review
0 helpful votes
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A friend recommended me Gearbest.com as I was looking for a good mobile at good price, at first I was hesitant but I decided to try and I don't regret it. I found a very good product at awesome price (the very same product in my country is almost as double) the experience was very good and I was really happy that I just kept buying on gear best.com; I haven't stopped since then. You can find wide variety of products and good deals. The shipping experience is very good as well and you can choose fast shipping or cheap ones, I have tried all of them and they work all. I am just very happy overall. When a service is good you don't have to do anything to get good reviews.

Date of experience: November 18, 2017
MD
1 review
0 helpful votes
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The best online store!
November 18, 2017

I really like to buy in Gearbest. The main reasons for this are fast delivery (not more than two weeks) and good goods that come almost always not damaged. I also like that the choice of goods is great, there are many different discounts and promotions. Technical support solves well the problems, which also pleases. There were even cases when the delivery was for 9 days to Moldova. It is great! I order through the Post of the Netherlands.

Most recently, I bought a smartphone, Xiaomi Redmi 4x 4/64. And did not doubt that I would buy it in this store. When the smartphone got to me, there was no limit to happiness. The box is whole, new, smartphone is ideal, the ideal price. What could be better?

+1
Date of experience: November 18, 2017
Azerbaijan
1 review
0 helpful votes
Follow Hikmat S.
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Shopping experience with gearbest
November 18, 2017

I searched car thermometer but lowest price for the same item offered by GEARBEST. Shipping was amazingly fast. Worked as expected

Had a good shipping experience

Date of experience: November 18, 2017
Ukraine
1 review
3 helpful votes
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О магазине Gearbest узнал совсем недавно, до этого покупал в других Китайских магазинах. Когда я зашел на сайт Gearbest и увидел их дешевые цены, был очень удивлен... цены самые низкие среди всех Китайских интернет магазинов! Gearbest постоянно проводит акции, скидки, есть скидочные купоны. А самое главное, всегда идут на встречу своему клиенту и все решают в пользу своего клиента! Сделал уже много заказов отм 0,10$ до 200$ и все в лучшем виде! Лучший сервис, быстрая доставка, отличная техподдержка! РЕКОМЕНДУЮ GEARBEST

Вот один их моих заказов W**************

About the shop Gearbest learned recently, before buying in other Chinese stores. When I went to the site Gearbest and saw their cheap prices, I was very surprised... the prices are the lowest among all the Chinese online stores! Gearbest holds constantly promotions, discounts, there are discount coupons.And most importantly, eager to meet his client and decide everything in favor of his client! Made already many orders of OTM 0,10$ to 200$ and all the best! Best service, fast shipping, excellent support! I RECOMMEND GEARBEST

Here is one of my orders W**************

Date of experience: November 17, 2017
Viet Nam
1 review
0 helpful votes
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Good shipping speed
November 18, 2017

Good shipping speed
Product matches description
Ease of refunds process
Customer Service Professionalism

Date of experience: November 17, 2017
Italy
1 review
0 helpful votes
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Gearbest secondo la mia opinione, è uno dei migliori siti interne mondiali per fare AFFARI, contiene propio tutto, cercate qualcosa di particolare bene li la trovate, sigarette elettroniche, smartphone, ecc... Ottimo... ho acquistato un bel telefono un Redmi note 4, mi sono trovato benissimo, ottimo telefono, pagamento veloce, prodotto arrivato perfettamente.

Date of experience: November 17, 2017
Brazil
1 review
0 helpful votes
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Provavelmente o melhor site para se comprar produtos bons e barato, nunca tive problemas com a entrega do que eu comprei e sempre foi entregue rapidamente. Além de todo o cuidado com a embalagem que o produto vem.

Date of experience: November 17, 2017
Portugal
1 review
0 helpful votes
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I want to share my experience with this website because it is truly amazing. The prices are the best, there are a lot of promotions every day and you can buy quality products that you'd pay much more in a physical store. I recommend this to everyone!

Date of experience: November 17, 2017
Portugal
1 review
0 helpful votes
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Best online store
November 18, 2017

I've been a gearbest customer for about a year. I have already made almost 50 orders, and I can say that as a general rule, I did not have any problems, and when I did, support is relatively effective and it is noticed that they do not want to lose customers, and always offer some solution. I like GB a lot because of the prices, they usually do unbeatable deals, and because it's a reliable store. I can assure you that I made purchases of very high values without fear. I also know other people who did, without problems.

Date of experience: November 17, 2017
Turkiye
1 review
0 helpful votes
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The product came quickly and I was able to get the product of the beautiful appearance of the store.

Date of experience: November 17, 2017
Brazil
1 review
0 helpful votes
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Ótima Loja
November 18, 2017

Loja de extrema confiança e com uma qualidade incrível. Sem dúvidas alguma, a melhor opção para importar produtos.

Date of experience: November 17, 2017
Sri Lanka
1 review
0 helpful votes
Follow Sithija M.
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Gearbest is my go-to site when it comes to quality brands such as Xiaomi, Baesus and other good chinese brands. As you know Gearbest maintains quality by handling the goods by themselves.

Date of experience: November 17, 2017
Portugal
1 review
0 helpful votes
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Best Price Always
November 18, 2017

I Always find the best price at this site. I just love it!
I already did lots of purchases at this site and never had any problems with the orders.

Date of experience: November 17, 2017
Brazil
1 review
1 helpful vote
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This was my first purchase at GearBest and my experience was fantastic. GearBest is very professional, fast, very good prices and they have a customer service channel that gave me all the support I needed. Shipping is very fast. Excellent shopping experience!

Date of experience: November 17, 2017
Brazil
1 review
0 helpful votes
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Excellent Store
November 18, 2017

Best store ever to buy anything that you need. Best prices and good discounts. Save your money! Go to gearbest, be awesome!

Date of experience: November 17, 2017
Brazil
1 review
0 helpful votes
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O site e equipe de logística estão de parabéns!
Entregas rapidas, bonificação por pontos, atendimento ao cliente rapido e cuidadoso com o cliente, amo essa loja!

Date of experience: November 17, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom