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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Wieslaw J.
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Gearbest is one of the best and cheapest online shop. I made shopping with them many times and always I received good quality items in low prices. Delivery time was always short, from China to Uk never took over two weeks. Gearbest have many great promotion, games where you can win free electronics devices, mobile phone. I will recommend Gearbest to anyone, try and you won't be disappointed.

Date of experience: November 23, 2017
Italy
1 review
0 helpful votes
Follow Fernando A.
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Very good!
November 24, 2017

I want to share my shopping experience on the Gearbest site. The site is very graphically pleasing, it was easy to spot the product I was looking for. Assistance is very helpful, usually responding in 24 hours, or via email or via Facebook. I have made several purchases and have always arrived at their destination in quite fast times. So I advise you to shop on Gearbest with serenity.

Date of experience: November 23, 2017
Brazil
1 review
0 helpful votes
Follow Matheus C.
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A nice site
November 24, 2017

I've made a few purchases on this site and 2 of them was delaied due to my country oversight and transport. I needed to contact customer service because one order took more then 3 months to arrive and they was very responsive and friendly. My issue was solved and i got a full refund.

Date of experience: November 23, 2017
Poland
1 review
0 helpful votes
Follow Pawel S.
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Hi! I made several transactions through this shop with wide price ranges, from 50 cents to 220 dollars. I highly recommend this shop because of their great prices, great customer service, fast shipping, various methods of payment and both web and iOS application, so I can make transactions through my phone and computer.

Date of experience: November 23, 2017
Mexico
1 review
0 helpful votes
Follow Victor I.
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Un sitio confiable y ante cualquier problema tienes el servicio de soporte al cliente, metodos de envio rapidos y seguros, en la experiencia que e tenido en el sitio estoy contento

Date of experience: November 23, 2017
India
1 review
0 helpful votes
Follow Rishabh B.
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"Gearbest was my first and my only choice for international intra-country shopping. They have a wide portfolio and as they are geographically located in China, they have a wide variety of products that won't we available in your country. They have a partnership with various countries logistical services, which makes it very easy to import from them, For example in the case for India bound shipments they have collaboration with Gati courier which ensure that whatever I order will reach within 10 days and will be readily trackable from my side also. They also have a very awesome loyalty rewards programme which has made me stick to gearbest for most of needs. They also have a very robust customer care, so be assured that all ur queries will definitely get answered by mail or facebook messenger. Overall I have bought from them like 10 -12 times and experience was just awesome. Highly recommended shopping portal from my side. Payments are also secured and quick with Paypal." Overall Must Buy from Gearbest :)

Date of experience: November 23, 2017
RU
1 review
0 helpful votes
Follow Artem P.
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В целом доволен покупками в GearBest! Отличная упаковка, всегда качественные товары, единственный, но существенный минус-медленная отправка покупок. Сервис адекватный, поддержка могла бы работать и по быстрее.

Date of experience: November 23, 2017
Brazil
1 review
0 helpful votes
Follow Gustavo C.
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Best store
November 23, 2017

I bought the gearbest for over 2 years and always got the best possible experiences. Quality and original products, pre-sale support and quality after-sales support.

If you are looking for a reliable site to import products from the most diverse and incredible brands I recommend the gearbest.

Gustavo Contin - Brazil - Curitiba-PR

Date of experience: November 23, 2017
Israel
1 review
0 helpful votes
Follow Fadi a.
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Excellent shopping site
November 23, 2017

Gearbest is the best... number 1 for me... you can found the high quality product with the lowest price

Date of experience: November 23, 2017
Spain
1 review
0 helpful votes
Follow Juan d.
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I've always been we to find good deals for quality products at GearBest. So far I haven't had any issues with deliveries (shipping to Spain with tracking and insurance). Based on my experience, I can recommend giving GearBest a try without hesitation.

Date of experience: November 23, 2017
Brazil
1 review
0 helpful votes
Follow Gabriel M.
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I bought a keyboard and headset at gearbest and the products were delivered with 35 days (i live in Brazil and here the post offices are very slowly). Nice products and price.

Date of experience: November 23, 2017
Brazil
1 review
0 helpful votes
Follow Italo F.
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Já fiz 3 compras na GearBest, duas delas chegaram em menos de um mês e a outra ainda está dentro do prazo. Recomendo pra qualquer pessoa que me pergunta. O suporte de atendimento ao cliente também funciona bem e eles respondem dentro do prazo esperado. Estou gostando da experiência de importar por essa loja.

Date of experience: November 23, 2017
Romania
1 review
0 helpful votes
Follow Tiby T.
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Greatest online shop!
November 24, 2017

Greatest online shop!

I have ordered 6 or 7 items, even small one which arrived in a envelope, and nothing was lost on the long shipping way.
The order arrived in time in my country and it was delivered without any issue nor accidents.
No extra charge for currency exchange.
I really love the shop and the discounts they offer. I will continue buying from this shop.

Thank you Gearbest!
Regards, Tiby

Date of experience: November 23, 2017
Greece
1 review
0 helpful votes
Follow Antonis M.
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Lately I had some bad experiences with some china shops, while Gearbest kept the standards high, so they deserve to be pointerd out for their professionalism.

Gearbest's e-shop is very ergonomic and intuituive and provides for a relaxing shopping experience. Has strong search features, product filters, and great categorization.
Every now and then Gearbest features some nice offers and at remarkably low prices.
Especially with their EU warehouses system, you can buy smartphones, drones and generally otherwise expensive electronics at very low prices and with decent shipping cost.
Shipping form EU warehouses is fast enough. Chinese warehouses take a bit more, but that's to be expected. After all chinese shipping is almost free.
The only con is like with every chinese megashop: the people they hire for support need a better grasp of english. However I have seen great improvement the last 2 years, so i don't complain.

Date of experience: November 23, 2017
France
1 review
0 helpful votes
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Bonjour un lieux plein de merveilles et de bonnes affaires ou les prix et vente flash trouverons des acheteurs conquis.
Simple rapide intuitif voila a vous de jouer

Date of experience: November 23, 2017
NL
1 review
0 helpful votes
Follow Maad A.
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Great site
November 23, 2017

I like this site since it has a good support and low prices with a good quality
I advice you to make an account and download their application

Date of experience: November 23, 2017
Turkiye
1 review
0 helpful votes
Follow Emre P.
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Gearbest is my favorite shopping website. Shipping is good, packaging is excellent and prices are low. I recommend.

Date of experience: November 23, 2017
Israel
1 review
0 helpful votes
Follow Bernard N.
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I bought a 400 mi 6 phone, the phone's camera doesn't work... Gearbest are not answering my paypal dispute.

Date of experience: November 22, 2017
Lily L. Gearbest Rep
over a year old

Dear Bernard,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

​Could you please kindly offer us the order number to check?

Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
Follow Jonatas A.
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Eles são demais!
November 23, 2017

A melhor loja virtual da China! ótimo atendimento, os produtos são de ótima qualidade! E ainda parcela em até 12 vezes sem juros!

Date of experience: November 22, 2017
Brazil
2 reviews
0 helpful votes
Follow alexsandre n.
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Top Quality Store!
November 23, 2017

The Gearbest store is wonderful because it has many low prices and still has a first-rate support team that has respect and a lot of attention with its customers. An example of this was the case recently occurred by some Brazilians who had their deliveries delayed, caused by a strike of the Tax Auditors in Brazil. Shortly after it was confirmed that there would be a strike, the Gearbest team took full care to inform their customers about the undesirable event, making it clear that delays were caused by reasons beyond Gearbest's control. But the team has always been helpful in making it clear about the facts and has positioned itself to remove any doubts about the services provided; trying to seek the best satisfaction of the customer, but always with honesty and professionalism to its customers.

Date of experience: November 22, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom