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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest is one of the best and cheapest online shop. I made shopping with them many times and always I received good quality items in low prices. Delivery time was always short, from China to Uk never took over two weeks. Gearbest have many great promotion, games where you can win free electronics devices, mobile phone. I will recommend Gearbest to anyone, try and you won't be disappointed.
I want to share my shopping experience on the Gearbest site. The site is very graphically pleasing, it was easy to spot the product I was looking for. Assistance is very helpful, usually responding in 24 hours, or via email or via Facebook. I have made several purchases and have always arrived at their destination in quite fast times. So I advise you to shop on Gearbest with serenity.
I've made a few purchases on this site and 2 of them was delaied due to my country oversight and transport. I needed to contact customer service because one order took more then 3 months to arrive and they was very responsive and friendly. My issue was solved and i got a full refund.
Hi! I made several transactions through this shop with wide price ranges, from 50 cents to 220 dollars. I highly recommend this shop because of their great prices, great customer service, fast shipping, various methods of payment and both web and iOS application, so I can make transactions through my phone and computer.
Un sitio confiable y ante cualquier problema tienes el servicio de soporte al cliente, metodos de envio rapidos y seguros, en la experiencia que e tenido en el sitio estoy contento
"Gearbest was my first and my only choice for international intra-country shopping. They have a wide portfolio and as they are geographically located in China, they have a wide variety of products that won't we available in your country. They have a partnership with various countries logistical services, which makes it very easy to import from them, For example in the case for India bound shipments they have collaboration with Gati courier which ensure that whatever I order will reach within 10 days and will be readily trackable from my side also. They also have a very awesome loyalty rewards programme which has made me stick to gearbest for most of needs. They also have a very robust customer care, so be assured that all ur queries will definitely get answered by mail or facebook messenger. Overall I have bought from them like 10 -12 times and experience was just awesome. Highly recommended shopping portal from my side. Payments are also secured and quick with Paypal." Overall Must Buy from Gearbest :)
В целом доволен покупками в GearBest! Отличная упаковка, всегда качественные товары, единственный, но существенный минус-медленная отправка покупок. Сервис адекватный, поддержка могла бы работать и по быстрее.
I bought the gearbest for over 2 years and always got the best possible experiences. Quality and original products, pre-sale support and quality after-sales support.
If you are looking for a reliable site to import products from the most diverse and incredible brands I recommend the gearbest.
Gustavo Contin - Brazil - Curitiba-PR
Gearbest is the best... number 1 for me... you can found the high quality product with the lowest price
I've always been we to find good deals for quality products at GearBest. So far I haven't had any issues with deliveries (shipping to Spain with tracking and insurance). Based on my experience, I can recommend giving GearBest a try without hesitation.
I bought a keyboard and headset at gearbest and the products were delivered with 35 days (i live in Brazil and here the post offices are very slowly). Nice products and price.
Já fiz 3 compras na GearBest, duas delas chegaram em menos de um mês e a outra ainda está dentro do prazo. Recomendo pra qualquer pessoa que me pergunta. O suporte de atendimento ao cliente também funciona bem e eles respondem dentro do prazo esperado. Estou gostando da experiência de importar por essa loja.
Greatest online shop!
I have ordered 6 or 7 items, even small one which arrived in a envelope, and nothing was lost on the long shipping way.
The order arrived in time in my country and it was delivered without any issue nor accidents.
No extra charge for currency exchange.
I really love the shop and the discounts they offer. I will continue buying from this shop.
Thank you Gearbest!
Regards, Tiby
Lately I had some bad experiences with some china shops, while Gearbest kept the standards high, so they deserve to be pointerd out for their professionalism.
Gearbest's e-shop is very ergonomic and intuituive and provides for a relaxing shopping experience. Has strong search features, product filters, and great categorization.
Every now and then Gearbest features some nice offers and at remarkably low prices.
Especially with their EU warehouses system, you can buy smartphones, drones and generally otherwise expensive electronics at very low prices and with decent shipping cost.
Shipping form EU warehouses is fast enough. Chinese warehouses take a bit more, but that's to be expected. After all chinese shipping is almost free.
The only con is like with every chinese megashop: the people they hire for support need a better grasp of english. However I have seen great improvement the last 2 years, so i don't complain.
Bonjour un lieux plein de merveilles et de bonnes affaires ou les prix et vente flash trouverons des acheteurs conquis.
Simple rapide intuitif voila a vous de jouer
I like this site since it has a good support and low prices with a good quality
I advice you to make an account and download their application
Gearbest is my favorite shopping website. Shipping is good, packaging is excellent and prices are low. I recommend.
I bought a 400 mi 6 phone, the phone's camera doesn't work... Gearbest are not answering my paypal dispute.
A melhor loja virtual da China! ótimo atendimento, os produtos são de ótima qualidade! E ainda parcela em até 12 vezes sem juros!
The Gearbest store is wonderful because it has many low prices and still has a first-rate support team that has respect and a lot of attention with its customers. An example of this was the case recently occurred by some Brazilians who had their deliveries delayed, caused by a strike of the Tax Auditors in Brazil. Shortly after it was confirmed that there would be a strike, the Gearbest team took full care to inform their customers about the undesirable event, making it clear that delays were caused by reasons beyond Gearbest's control. But the team has always been helpful in making it clear about the facts and has positioned itself to remove any doubts about the services provided; trying to seek the best satisfaction of the customer, but always with honesty and professionalism to its customers.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Bernard,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
Could you please kindly offer us the order number to check?
Best regards,
Gearbest Customer Service Center