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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest é a melhor, muitos produtos e ótimo suporte, não tenho nada do que reclamar...
Só demora um pouco pra chegar no Brasil por causa dos correios que são uma vergonha.
"I bought my Pico 25 for super low price at GearBest. I Choose priority line, which worked great! The shipping time was as expected. I am thrilled by my this mod, great flavour and vapor production. The support works, and they respond everyday. I can GearBest recommend with a clear conscience because:
Great prices
Original products
Always new products
Good suport
Shipping Methods to suit everyone's needs
Large quantity of products;
- Excellent prices (with promotions all the time);
- Excellent customer service (always ready to solve any problem or answer any questions);
- Choosing the correct delivery method and associating the insurance never had any problem with the deliveries
- Several warehouses including some in europe (for those who want to deliver faster and without worrying about customs).
My experience with Gearbest has been extremely positive and I highly recommend it.
I've been buying from GearBest.com for about a year now. It is true when I say that they have the best prices over the web. The products they sell are a great deal in all aspects: Quality, price, delivery time etc; - The most important thing to share about them is: they are honest and empathetic, the kind of problem solving people.
So, after more than 10 orders with GearBest.com, I had a problem with my customs and they resolved this for me as soons as I told them about what was happening. Finally a place you can trust.
I have shopped a lot from many online stores, and I have never been fully satisfied the way I'm satisfied with GearBest, They have a wide range of good quality products, the offer a great support, and an amazing reward system. No matter how small or big is your order, a tracking number is given regardless of the shipping method your are using. And even the after-sale service is just great. I'm having a wonderful shopping experience with GearBest, and I recommand it to anyone one who is looking for good quality products and great support.
"The order experience from this website was good! The shipping was fast and the price was really good!
From all the orders that i've made i never have taxes and it's good to see how reliable the customer service is!"
Great for shopping! Fast delivery even while away from the order country!
It really made me very satisfied.
I recommend it to all my friends
Delivery was made before the deadline
A couple months ago I found Gearbest. From this time I already ordered many things. For example 3d printer, graphic tablet and so on. Now I just get my smart watch. I'm really happy with the support I got when I had any questions about stock or the function of the item. I truly recommend GB, because they always have the best prices so you can save money. There is only one disandvantage, if you live far from the warehouse as me, you have to wait couple of weeks to get your stuff.
Gearbest is a good online store. Good prices.
I purchase here several times a month. Be sure to payout selecting Belgium Post.
Hello everyone, I am Mike! I have the opportunity to use and interact with GearBest website!
It was an amazing experience and I strongly suggest it!
Very easy navigation, great offers, and unique shipping system.
Fast shipping time, genuine items at very attractive prices. Delivery is very fast, even without tracking. Great customer support.
Good shopping experience. Great flash deals on ecig products, fast shipping and well packaged. They respond fast to tickets and are very helpful. I recommend.
I started to buy at Gearbest from 2015. From 2015 till today i ordered 65 items. There were 2 tablets, 3 smartphones, electronics and other items for fishing, camping and home use. Every items which i ordered work perfectly! I have recommended this shop to my friends! They are lucky to buy here.
For example i add to this review one from my orders. It was EACHLINK H6 Mini TV Box:
Pros. GPU: Mali-T720
System: Android 7.0
CPU: Allwinner H6
Core: Quad Core
RAM: 3GBROM: 32G
Max. Extended Capacity: 64G
Cons.No cons!
FIZ MINHA PRIMEIRA COMPRA NA LOJA GEARBEST E VOLTAREI A SEMPRE COMPRAR LA. E RECOMENDO A TODOS. PEÇO OBRIGADO A TODOS QUE ME DERAM O SUPORTE EM TODA A CAMINHADA DA MINHA ENCOMENDA
Gearbest is the best site I've ever shopped online for, and I have bought many items over the past years.
It has the best prices and the most varied products.
The description always corresponds to the products, which are of the best quality.
Deliveries are very always fast.
Great customer support, always willing to help.
I recommend it to everyone.
Good shopping;-)
Preços muito atrativos, diversos produtos e envio super rápido. Sempre aparece produtos em promoção. Já comprei diversos itens e todos chegaram dentro do prazo e sem problemas. Parabéns a Gearbest.
Gearbest is my choice. I give 5 stars because I think Gearbest is the best e-commerce.
Gearbest is my favorite store because it provides me several tools that help in choosing the product, also is an ecommerce very safe.
Customer Reviews is the best tool to choose the product and have no surprises when the product arrives.
I made over 20 orders in less than a year as a customer and I did not regret any product.
I really like to buy on GearBest. The price-quality ratio is amazing. I received all the goods in time and in a good shape.
For two years I have been purchasing electronics at the Gearbest store. Every time this is a good experience. My last purchase in the Gearbest store is the Teclast A10H tablet. The store takes care of its regular customers and sends e-mail offers with a good discount. Using such offers I bought amphit, ssd, band, and even sports sneakers. And every time my purchases come very quickly because the store sends them to the delivery service UTEC. The last purchase arrived in 14 days, which is a very good result.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

