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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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Muito bom
November 25, 2017

Gearbest é a melhor, muitos produtos e ótimo suporte, não tenho nada do que reclamar...
Só demora um pouco pra chegar no Brasil por causa dos correios que são uma vergonha.

Date of experience: November 24, 2017
Portugal
1 review
0 helpful votes
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"I bought my Pico 25 for super low price at GearBest. I Choose priority line, which worked great! The shipping time was as expected. I am thrilled by my this mod, great flavour and vapor production. The support works, and they respond everyday. I can GearBest recommend with a clear conscience because:
Great prices
Original products
Always new products
Good suport
Shipping Methods to suit everyone's needs

Date of experience: November 24, 2017
Portugal
1 review
0 helpful votes
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Amazing Online Shop
November 24, 2017

Large quantity of products;
- Excellent prices (with promotions all the time);
- Excellent customer service (always ready to solve any problem or answer any questions);
- Choosing the correct delivery method and associating the insurance never had any problem with the deliveries
- Several warehouses including some in europe (for those who want to deliver faster and without worrying about customs).

My experience with Gearbest has been extremely positive and I highly recommend it.

Date of experience: November 24, 2017
Brazil
1 review
0 helpful votes
Follow Wagner C.
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I've been buying from GearBest.com for about a year now. It is true when I say that they have the best prices over the web. The products they sell are a great deal in all aspects: Quality, price, delivery time etc; - The most important thing to share about them is: they are honest and empathetic, the kind of problem solving people.

So, after more than 10 orders with GearBest.com, I had a problem with my customs and they resolved this for me as soons as I told them about what was happening. Finally a place you can trust.

Date of experience: November 24, 2017
Morocco
1 review
0 helpful votes
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I have shopped a lot from many online stores, and I have never been fully satisfied the way I'm satisfied with GearBest, They have a wide range of good quality products, the offer a great support, and an amazing reward system. No matter how small or big is your order, a tracking number is given regardless of the shipping method your are using. And even the after-sale service is just great. I'm having a wonderful shopping experience with GearBest, and I recommand it to anyone one who is looking for good quality products and great support.

Date of experience: November 24, 2017
Israel
1 review
0 helpful votes
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"The order experience from this website was good! The shipping was fast and the price was really good!
From all the orders that i've made i never have taxes and it's good to see how reliable the customer service is!"

Date of experience: November 24, 2017
Brazil
1 review
0 helpful votes
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The best online shoppping
November 24, 2017

Great for shopping! Fast delivery even while away from the order country!
It really made me very satisfied.
I recommend it to all my friends
Delivery was made before the deadline

Date of experience: November 24, 2017
Hungary
1 review
0 helpful votes
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My opinion about GB
November 24, 2017

A couple months ago I found Gearbest. From this time I already ordered many things. For example 3d printer, graphic tablet and so on. Now I just get my smart watch. I'm really happy with the support I got when I had any questions about stock or the function of the item. I truly recommend GB, because they always have the best prices so you can save money. There is only one disandvantage, if you live far from the warehouse as me, you have to wait couple of weeks to get your stuff.

Date of experience: November 24, 2017
Albania
4 reviews
16 helpful votes
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GearBest
November 24, 2017

Gearbest is a good online store. Good prices.
I purchase here several times a month. Be sure to payout selecting Belgium Post.

Date of experience: November 24, 2017
Cyprus
1 review
0 helpful votes
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Hello everyone, I am Mike! I have the opportunity to use and interact with GearBest website!
It was an amazing experience and I strongly suggest it!
Very easy navigation, great offers, and unique shipping system.

Date of experience: November 24, 2017
Bulgaria
1 review
0 helpful votes
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Fast shipping time, genuine items at very attractive prices. Delivery is very fast, even without tracking. Great customer support.

Date of experience: November 24, 2017
NL
2 reviews
2 helpful votes
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I recommend
November 24, 2017

Good shopping experience. Great flash deals on ecig products, fast shipping and well packaged. They respond fast to tickets and are very helpful. I recommend.

Date of experience: November 24, 2017
Ukraine
1 review
0 helpful votes
Follow Valeriy M.
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I started to buy at Gearbest from 2015. From 2015 till today i ordered 65 items. There were 2 tablets, 3 smartphones, electronics and other items for fishing, camping and home use. Every items which i ordered work perfectly! I have recommended this shop to my friends! They are lucky to buy here.
For example i add to this review one from my orders. It was EACHLINK H6 Mini TV Box:
Pros. GPU: Mali-T720
System: Android 7.0
CPU: Allwinner H6
Core: Quad Core
RAM: 3GBROM: 32G
Max. Extended Capacity: 64G

Cons.No cons!

Date of experience: November 24, 2017
Brazil
1 review
0 helpful votes
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FIZ MINHA PRIMEIRA COMPRA NA LOJA GEARBEST E VOLTAREI A SEMPRE COMPRAR LA. E RECOMENDO A TODOS. PEÇO OBRIGADO A TODOS QUE ME DERAM O SUPORTE EM TODA A CAMINHADA DA MINHA ENCOMENDA

Date of experience: November 23, 2017
Portugal
1 review
0 helpful votes
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Very Happy Regular Buyer
November 24, 2017

Gearbest is the best site I've ever shopped online for, and I have bought many items over the past years.
It has the best prices and the most varied products.
The description always corresponds to the products, which are of the best quality.
Deliveries are very always fast.
Great customer support, always willing to help.
I recommend it to everyone.
Good shopping;-)

Date of experience: November 23, 2017
Brazil
1 review
0 helpful votes
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Preços muito atrativos, diversos produtos e envio super rápido. Sempre aparece produtos em promoção. Já comprei diversos itens e todos chegaram dentro do prazo e sem problemas. Parabéns a Gearbest.

Date of experience: November 23, 2017
Brazil
1 review
0 helpful votes
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Gearbest is my choice.
November 24, 2017

Gearbest is my choice. I give 5 stars because I think Gearbest is the best e-commerce.
Gearbest is my favorite store because it provides me several tools that help in choosing the product, also is an ecommerce very safe.
Customer Reviews is the best tool to choose the product and have no surprises when the product arrives.
I made over 20 orders in less than a year as a customer and I did not regret any product.

Date of experience: November 23, 2017
GB
1 review
0 helpful votes
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Gearbest
November 24, 2017

I highly recommend this.
I have made many purchases and I have no problem.
Reliable site with unbeatable offers

Date of experience: November 23, 2017
Romania
1 review
0 helpful votes
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I like this site
November 24, 2017

I really like to buy on GearBest. The price-quality ratio is amazing. I received all the goods in time and in a good shape.

Date of experience: November 23, 2017
Ukraine
1 review
0 helpful votes
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For two years I have been purchasing electronics at the Gearbest store. Every time this is a good experience. My last purchase in the Gearbest store is the Teclast A10H tablet. The store takes care of its regular customers and sends e-mail offers with a good discount. Using such offers I bought amphit, ssd, band, and even sports sneakers. And every time my purchases come very quickly because the store sends them to the delivery service UTEC. The last purchase arrived in 14 days, which is a very good result.

Date of experience: November 23, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom