logo

Gearbest

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Gearbest

3.7
gearbest.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Didi M.
Unfollow Didi M.
Share Review
Report Review

I think GB is great
November 26, 2017

I use gearbest for my e cigaretten things. I have always been successful and also the order process is simple. The shipping time is appropriate and to date never something was broken.
We recommend..

Date of experience: November 25, 2017
Cyprus
1 review
0 helpful votes
Follow svilen p.
Unfollow svilen p.
Share Review
Report Review

Incredible
November 26, 2017

Superb site, great support, fast delivery, cool stuffs, i ordered more then 10 items and all good. First i was afraid, but after the first order i was satisfied and ordered 3 phones, jackets, shoes, backpack and even... small stuffs.

Date of experience: November 25, 2017
Turkiye
1 review
0 helpful votes
Follow Serdar A.
Unfollow Serdar A.
Share Review
Report Review

Site içerisinde kampanyaları takip etmek ve alış veriş için uygun fiyatları bulmak çok kolay
Size müşteri hizmetleri kendinizi mağazadaymış gibi hissettiriyor adeta
Ben 80 kadar sipariş verdim ve bazı sorunlar yaşadım bunları kendilerine ilettiğimde inanılmaz hızlı ve pratik çözümler sundular bir çok tedarikçiye göre daha profesyonel ve başarılılar Türkiye için yaptığım alışverişlerin bir çoğundan memnunum alış veriş yapacakların hiç bir çekincesi olmasın çünkü arkanızda gearbest.com var
Teşekkürler gearbest ( thank you)

Date of experience: November 25, 2017
Hungary
1 review
0 helpful votes
Follow David F.
Unfollow David F.
Share Review
Report Review

[email protected]
November 26, 2017

Teljes mértékbe megvagyok vele elégedve korrektek és nagyon segítőkészek akármi probléma van segítenek.

Date of experience: November 25, 2017
Belgium
1 review
0 helpful votes
Follow Valerie M.
Unfollow Valerie M.
Share Review
Report Review

Génial
November 26, 2017

Deuxième commande chez eux et ce n'est qu'un début. Numéro de suivi du colis, réceptionné selon les délais annoncés, emballage sans problèmes, reçu exactement ce que j'avais commandé.
Je les recommande auprès de mes amis et ma famille.

Date of experience: November 25, 2017
Turkiye
1 review
0 helpful votes
Follow Omer G.
Unfollow Omer G.
Share Review
Report Review

For really cheap shopping
November 26, 2017

I get immediate news from discounts and buy products at very good prices.
I see them as direct sellers because they sell the products themselves. I have not had a problem until now. All the products I bought came. You really have great discounts on this site.

Date of experience: November 25, 2017
Turkiye
1 review
0 helpful votes
Follow Mucahit A.
Unfollow Mucahit A.
Share Review
Report Review

Excellent shopping
November 26, 2017

I've been using Gearbest for three months. I've ordered over 15 items and I'm satisfied with all this. They have a really caring customer service

Date of experience: November 24, 2017
Brazil
1 review
0 helpful votes
Follow agostinho c.
Unfollow agostinho c.
Share Review
Report Review

The Best
November 26, 2017

One of the most cost-effective Chinese websites and customer service! The shipping sometimes takes a while, but the products are of good quality.

Date of experience: November 24, 2017
RU
1 review
0 helpful votes
Follow Petr G.
Unfollow Petr G.
Share Review
Report Review

Excellent
November 26, 2017

Over the past two months, I ordered more than 30 goods on Gearbest.ru. High speed of dispatch, reliable packaging and very good prices. And thus still points for the discount on the future purchases.

Date of experience: November 24, 2017
Arizona
1 review
3 helpful votes
Follow Logan H.
Unfollow Logan H.
Share Review
Report Review

Bought two items from them, waited a week while they were in, "processing" sent a ticket and founds out they weren't planning on mailing my order until the end of next month because the product they were advertising and selling wasn't even released there yet. Site is a scam

Edit**
I made sure before ordering my parts there wasn't going to be an expected shipping date. (Like I saw on other items) After submitting my ticket and being told it wasn't going to be shipped until mid December I rechecked and sure enough there was no dispatch expectations. It seems to have been added in now. You guys literally just took my money and expected me to wait nearly a month to get my products. Screw that.

Date of experience: November 24, 2017
Lily L. Gearbest Rep
over a year old

Dear Logan,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
Could you please offer us the order number to check?

Best regards,

Gearbest Customer Service Center

Portugal
1 review
0 helpful votes
Follow Roman G.
Unfollow Roman G.
Share Review
Report Review

This was my first order, so I was worried. But everything turned out to be simple and reliable. Everything was delivered on time and support on the site always answered in a time.

Date of experience: November 24, 2017
Turkiye
1 review
0 helpful votes
Follow Kaan E.
Unfollow Kaan E.
Share Review
Report Review

I have more than 20 orders. I am a constantly gearbest user and I am pretty happy. Fast ticket system, very low prices and no issues with shipping. Everything is good so far. I'd totally recommend you to use Gearbest. A place you can trust! Perfect in every way.

Date of experience: November 24, 2017
Italy
1 review
0 helpful votes
Follow Mauro D.
Unfollow Mauro D.
Share Review
Report Review

Ho speso circa 1000 euro sul sito tutti in maniera sicuro ho risparmiato parecchio nell acquisto di luci led per la macchina/moto e sigarette elettroniche consiglio tantissimo questo sito

Date of experience: November 24, 2017
Slovakia
1 review
0 helpful votes
Follow Gabriel J.
Unfollow Gabriel J.
Share Review
Report Review

Gearbest is best
November 25, 2017

I have only a very good experience with Gearbest. If I had some problems, they always helped me.
Shipping at great prices.
Good points system
Flash price

Date of experience: November 24, 2017
Greece
1 review
0 helpful votes
Follow xristoforos z.
Unfollow xristoforos z.
Share Review
Report Review

The best shopping website
November 25, 2017

I've been buying from GearBest for about 2 years now. They have the best prices over the web. The products they sell are in the best prices, the quallity, price, delivery time are also very good. I'm having a wonderful shopping experience with GearBest and I recommand it to anyone one who is looking for good quality products and great support.

Date of experience: November 24, 2017
Kentucky
1 review
0 helpful votes
Follow Benjamin C.
Unfollow Benjamin C.
Share Review
Report Review

Gearbest.com has been one of the best choices I have ever made in regard to buying products online. The company is a small one but it gets big company results! When I place my order I have no doubt what I bought will arrive in good condition and do what it says in the advertisement. If not, they are very good about replacing it and in a timely manner. Thank you GearBest!

Date of experience: November 24, 2017
Germany
1 review
0 helpful votes
Follow Uwe B.
Unfollow Uwe B.
Share Review
Report Review

THIS IS AWESOME
November 25, 2017

The Service is awesome.
The Products on Gearbest are nice.
The Price on Gearbest is very nice.

I haven't no cons

Date of experience: November 24, 2017
RU
1 review
0 helpful votes
Follow horhy p.
Unfollow horhy p.
Share Review
Report Review

Worst site ever
November 24, 2017

Was waiting for my order about 3 month i didnt get one thing in my order so i lost some money in exchange course. As for excuse asked me to get 50 points and its been a week and i didnt get anything.

Date of experience: November 24, 2017
Lily L. Gearbest Rep
over a year old

Dear horhy,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Could you please offer us the exact order number to check?

Best regards,

Gearbest Customer Service Center

RU
1 review
0 helpful votes
Follow Alex S.
Unfollow Alex S.
Share Review
Report Review

Gearbest good place for buy some Device
November 25, 2017

I really like ORICO products.
I already have many device from this company, some cables, boxes, adapters and others.
First of all, perfect quality of ORICO device, good support.
No problem with working, put in it HDD or SSD and plug in to your PC, thats all.
But if you want to buy REAL and TRUE ORICO, you must go to Gearbest.com, i buy some ORICO device from Aliexpress, but that was counterfeit, thats why i start to buy device this company ONLY from Gearbest, and advise you.
Normal price, good quality, original products, fast delivery that all Gearbest.
Order number: **************838 2019-01-01 15:28:56.

+1
Date of experience: November 24, 2017
Portugal
1 review
0 helpful votes
Follow Rodrigo D.
Unfollow Rodrigo D.
Share Review
Report Review

Order from Gearbest
November 25, 2017

Broke a glass tank from my atomizer, a Serpent Mini. After looking for replacement tanks in my country, i decided to order them from Gearbest:
Order received in perfect condition, as always. Fast shipping, excelent packaging, and unbeatable price.
I was amazed for getting a fully boxed, branded (with "authenticity code"), set of replacement tanks for my Serpent Mini, (instead of the usual plastic bags and bubble wraps), for the price of one single tank...
The Hcigar drip tips i also ordered, i ordered for the second time (because i liked them so much, i had to order some more. And they are so incredibly cheap)...
Also looks like Gearbest is trying to improve customer experience, wich is excellent!

Date of experience: November 24, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom