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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I use gearbest for my e cigaretten things. I have always been successful and also the order process is simple. The shipping time is appropriate and to date never something was broken.
We recommend..
Superb site, great support, fast delivery, cool stuffs, i ordered more then 10 items and all good. First i was afraid, but after the first order i was satisfied and ordered 3 phones, jackets, shoes, backpack and even... small stuffs.
Site içerisinde kampanyaları takip etmek ve alış veriş için uygun fiyatları bulmak çok kolay
Size müşteri hizmetleri kendinizi mağazadaymış gibi hissettiriyor adeta
Ben 80 kadar sipariş verdim ve bazı sorunlar yaşadım bunları kendilerine ilettiğimde inanılmaz hızlı ve pratik çözümler sundular bir çok tedarikçiye göre daha profesyonel ve başarılılar Türkiye için yaptığım alışverişlerin bir çoğundan memnunum alış veriş yapacakların hiç bir çekincesi olmasın çünkü arkanızda gearbest.com var
Teşekkürler gearbest ( thank you)
Teljes mértékbe megvagyok vele elégedve korrektek és nagyon segítőkészek akármi probléma van segítenek.
Deuxième commande chez eux et ce n'est qu'un début. Numéro de suivi du colis, réceptionné selon les délais annoncés, emballage sans problèmes, reçu exactement ce que j'avais commandé.
Je les recommande auprès de mes amis et ma famille.
I get immediate news from discounts and buy products at very good prices.
I see them as direct sellers because they sell the products themselves. I have not had a problem until now. All the products I bought came. You really have great discounts on this site.
I've been using Gearbest for three months. I've ordered over 15 items and I'm satisfied with all this. They have a really caring customer service
One of the most cost-effective Chinese websites and customer service! The shipping sometimes takes a while, but the products are of good quality.
Over the past two months, I ordered more than 30 goods on Gearbest.ru. High speed of dispatch, reliable packaging and very good prices. And thus still points for the discount on the future purchases.
Bought two items from them, waited a week while they were in, "processing" sent a ticket and founds out they weren't planning on mailing my order until the end of next month because the product they were advertising and selling wasn't even released there yet. Site is a scam
Edit**
I made sure before ordering my parts there wasn't going to be an expected shipping date. (Like I saw on other items) After submitting my ticket and being told it wasn't going to be shipped until mid December I rechecked and sure enough there was no dispatch expectations. It seems to have been added in now. You guys literally just took my money and expected me to wait nearly a month to get my products. Screw that.
This was my first order, so I was worried. But everything turned out to be simple and reliable. Everything was delivered on time and support on the site always answered in a time.
I have more than 20 orders. I am a constantly gearbest user and I am pretty happy. Fast ticket system, very low prices and no issues with shipping. Everything is good so far. I'd totally recommend you to use Gearbest. A place you can trust! Perfect in every way.
Ho speso circa 1000 euro sul sito tutti in maniera sicuro ho risparmiato parecchio nell acquisto di luci led per la macchina/moto e sigarette elettroniche consiglio tantissimo questo sito
I have only a very good experience with Gearbest. If I had some problems, they always helped me.
Shipping at great prices.
Good points system
Flash price
I've been buying from GearBest for about 2 years now. They have the best prices over the web. The products they sell are in the best prices, the quallity, price, delivery time are also very good. I'm having a wonderful shopping experience with GearBest and I recommand it to anyone one who is looking for good quality products and great support.
Gearbest.com has been one of the best choices I have ever made in regard to buying products online. The company is a small one but it gets big company results! When I place my order I have no doubt what I bought will arrive in good condition and do what it says in the advertisement. If not, they are very good about replacing it and in a timely manner. Thank you GearBest!
The Service is awesome.
The Products on Gearbest are nice.
The Price on Gearbest is very nice.
I haven't no cons
Was waiting for my order about 3 month i didnt get one thing in my order so i lost some money in exchange course. As for excuse asked me to get 50 points and its been a week and i didnt get anything.
Dear horhy,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
Could you please offer us the exact order number to check?
Best regards,
Gearbest Customer Service Center
I really like ORICO products.
I already have many device from this company, some cables, boxes, adapters and others.
First of all, perfect quality of ORICO device, good support.
No problem with working, put in it HDD or SSD and plug in to your PC, thats all.
But if you want to buy REAL and TRUE ORICO, you must go to Gearbest.com, i buy some ORICO device from Aliexpress, but that was counterfeit, thats why i start to buy device this company ONLY from Gearbest, and advise you.
Normal price, good quality, original products, fast delivery that all Gearbest.
Order number: **************838 2019-01-01 15:28:56.
Broke a glass tank from my atomizer, a Serpent Mini. After looking for replacement tanks in my country, i decided to order them from Gearbest:
Order received in perfect condition, as always. Fast shipping, excelent packaging, and unbeatable price.
I was amazed for getting a fully boxed, branded (with "authenticity code"), set of replacement tanks for my Serpent Mini, (instead of the usual plastic bags and bubble wraps), for the price of one single tank...
The Hcigar drip tips i also ordered, i ordered for the second time (because i liked them so much, i had to order some more. And they are so incredibly cheap)...
Also looks like Gearbest is trying to improve customer experience, wich is excellent!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Logan,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
Could you please offer us the order number to check?
Best regards,
Gearbest Customer Service Center