Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest is an excellent eshop mainly for electronics but you can find here all other stuff also. Prices are very good. Most of the goods are from China, but transport what Gearbest provide is very good. I ordered many times to the Europe and all orders were without problems. Everything came quickly and in quality that I want. Prices are lower than in Europe, so it is very good. Gearbest has also warehouses in Europe, so you can have your goods in a 5 day at home. I recommned Gearbest to everybody.
I placed my first order in Gearbest shop in October. Since this time I've bought there 5 or 6 things eg. Soocas toothbrushes, spare brushes, Roidmi bluetooth transmitter, Xiaomi wifi repeater or Nitecore flashlight. Only in one case there were some problems with long awating time to send goods, but support was in touch with me. Postal operator refused to send goods, but Gearbest resend it in other way. It was a bit long, but toothbrush which I collected is really good, so i'm really happy despite of these little problems. Just use your Paypal account and have fun. If there are any difficulties, often it's caused by postal operators and their long time of handling - Gearbest have nothing to that!
Gearbest is a great website that prefer the best prices in the market and keeping amaze me again ang again.
Everyday passed, they get better and better at the customer service subject. Keeping to be to greatest and professional.
Keep getting the best, Gearbest!
I met Gearbest two years ago. For this time I bought 45 useful and quality things in this store. This store values its customers, offers a discount on the next purchase. At purchase it is possible to choose some convenient ways of delivery. Often the price of the goods in Gearbest is the lowest. But the quality is always consistently high!
Bought a pair of xiaomi IEM and a bluetooth speaker, the headphones came after 15 days and there are the best earbuds ive ever had. The speaker was lost in at albanian postal service but gearbest costumer service gave back the money of the speaker, Awesome website, nice costumer support. Will buy again
Gearbest is a trusted online shopping community, I buy at least once a week on this site and am very pleased. I am very happy that there is something like this online. I strongly recommend you with the greatest trust.
I order a lot of stuff on GB and im still happy
-great stuff and quality
-its cheap
- 4 or 5 diffrent ways to pay =) (for me paypal is important)
-delivery time is ok
-and the support is friendly and helps a lot
I can told u only positiv...
Óptimo produto recomendo bastante tanto o projetor com a loja. Voltaria sem sombra de dúvidas a comprar. Envio rápido e para Portugal através do método priority mine não para na alfândega.
This site is amazing. Their customer service is fast and helpful. They always try to help with your problem. In my Country we can have problems with customs. But my Gearbest shoppings I never had a problem with them. I bought more than 40 items from this site and never had a problem. Their price is just amazing I bought many things from 1$ this is incredible.
Gearbest é a melhor, muitos produtos e ótimo suporte, preços e promoções incríveis não tenho nada do que reclamar.
Recomendo a todos, boas compras.
Ct 13,2017 10:58:40 AM Order number: WB**************Shipping method: BREXPKFY
Great site and good service, ships fast and I received many orders now within 10-12 days, recommend this to everyone
Really easy and convenient to buy from Gearbest. Tons of innovative products, true to descriptions, they arrive intact and within reasonable time period. They will address any problem fast and always resolve it. Really happy with purchases.
For my order from gearbest besides it arrived very late the other biggest problem for me is the use of the gb points in the site. Since they put many constraints to use the gb points on the site. I cannot use my points as I wanted and they are not wise to use.
I came across Gearbest while looking for Xiaomi products. Its an excellent site with great prices. Especially during their flash sales. Shipping is quite fast and the cost is more than reasonable. Overall a great experience.
I have more than 100 orders from Gearbest. They always send the products quickly. Support is number one, if something does not arrive they send it again with free tracking or give full refund. I REALLY RECOMMEND TO EVERYBODY!
In total, i make 6orders, 4all fine and fast delivery. 1cancell because out of stock but gearbest solved fast and is already shipped the new order.
The 2orders is in th way for delivery, so, so far so good
I ordered 4 drones, 2 kinds of drones. 1 costs $51.99, the second type costs 35.99, but they charged me $52.13! I opened a ticket with their customer service and the person Zareen wrote:
"Thank you very much for your contacting us.
The item is 51.99USD. Please check attachment. There is not any discount be used for the order.
Thank you for your support.
Best regards
Zareen
Gearbest Customer Service
http://www.gearbest.com/"
SUCH a LIAR! I have screen shot to prove it! See attachment!
Do not order with them they just scammed me for $200!
I've been a customer since 2016. The Gearbest is the best Chinese online shop. I've have bought a lot of Xiaomi products. My last purshase is Xiaomi selfestick and earphones. It is original Xiaomi product. My order number is W**************
That's a really good website. I've purchased a lot of gadgets and electronics. When there is a problem the customer service is really kind and helps you to fix the problem whatever it is, warranty service, problems in the package. The last expedition arrived in few days and when I opened the package there was a problem and GB quickly fixed the issue
I buy a lot things on this site. Branded items are always only original, there are good discounts and you can throw off a little more by applying points.
Support servise is fast and helpful.
I can safely recommend it to everyone.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear D W,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com