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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Vrashab L.
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It is one of the best site to buy electronic gadgets and as well as other items for a fair price and very cheap and various options for shipping the product and the after sales support is also very good and replies are obtained pretty quick.

Date of experience: October 2, 2019
Canada
1 review
0 helpful votes
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GearBest
October 5, 2019

Great seller and great support.
Product prices and shipping costs are a way lower than by other similar sellers.

Highly recommended!

Date of experience: October 1, 2019
Israel
1 review
0 helpful votes
Follow metar C.
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Gearbest.com is a great website
October 4, 2019

Gearbest.com is a great website. Communication is excellent. Shipment is pretty fast and well packaged.
Never had a problem with reciving help and information about orders. Best sales ever with amazingly low prices. I order from gearbest a lot and i'm always happy with my order!

Date of experience: October 1, 2019
Algeria
1 review
0 helpful votes
Follow Aissat W.
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Great shopping site
October 4, 2019

- welcome.
- Electronic shopping site Gearbest Is one of the strongest sites in the world.
- Contains quality products.
- Features different products of electronics, phones, clothes and others.
- Offers great gifts and discounts upon purchase.
- I bought several products, including:
1- Sports Mini USB MP3 Player with Metal Clip
Order No.: **************905
2- M03 Bluetooth Earphone with Mic
Order No.: **************602
3- gocomma Magnetic Motion Sensor
Order No.: **************927
4- ID115 Plus 0.96 inch Smart Bracelet
Order No.: **************433
5- Quelima SQ11 Mini Camera 1080P HD DVR
Order No.: **************486
6- Slim Fit Spliced Hoodie
Order No.: **************770
- Good delivery time.
- I recommend visiting the site.

Date of experience: October 1, 2019
Poland
1 review
0 helpful votes
Follow Michal J.
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Gearbest.com is a great shop.
October 4, 2019

I am buying in Gearbest.com for more than two years, and never have problems with them. Very fast shipping to Poland, great communication with support, low prices. I recommend this shop.

Date of experience: October 1, 2019
Germany
1 review
0 helpful votes
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Gearbest is the Best shop online
October 3, 2019

Gearbest is the Best shop online that i now, every time i buy many orders... some orders numbers **************954, **************633, **************689, **************247... last order i maked in 20/09/2019... im ali ikbal and i confirm gearbest is very good shop online that send the order very fast with good package

Date of experience: September 30, 2019
Greece
1 review
0 helpful votes
Follow Charalampos G.
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Saving my time to compare prices!
October 3, 2019

No need for me to waste time! - Gearbest has always the best price! That saves me time!

Date of experience: September 30, 2019
Brazil
1 review
0 helpful votes
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Excellent website for shopping
October 3, 2019

I have a nice experience buying on gearbest, the product arrived really fast and in perfect condition. Gearbest.com is a very good seller. Communication is at a high level.

Order number **************813
Date of purchise 2019-02-19

Date of experience: September 30, 2019
Greece
1 review
0 helpful votes
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Gearbest is my number one choice
October 3, 2019

Every time I have something to buy in mind, I search immediately on gearbest. It has been my number #1 choice the last 2-3 years and it has never let me down. It's one of the cheapest online markets out there, especially if you have coupons and the shipping is really fast. Everybody must try it out!

Date of experience: September 29, 2019
Germany
1 review
0 helpful votes
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Gearbest - very nice
October 3, 2019

"I have already ordered a lot from Gearbest. These included high-quality smartphones. All my orders arrived with me. There were no problems. If there are still problems, the support is very fast and tries to solve the problem.

Since PayPal is also offered you can safely shopping.

I can recommend Gearbest.

Ich habe bereits sehr viel bei Gearbest bestellt. Darunter waren auch hochwertige Smartphones. Alle meine Bestellungen kamen bei mir an. Es gab keine Probleme. Sollte es dennoch Probleme geben ist der Support sehr schnell da und versucht das Problem zu lösen.

Da auch PayPal angeboten wird kann man auch sicher Einkaufen.

Ich kann Gearbest weiterempfehlen."

Date of experience: September 29, 2019
Portugal
1 review
0 helpful votes
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Review
October 2, 2019

It´s a very nice and easy website to navigate very clean and a good design. Shipment very well protected against damage and delivered in the estimated time.

Date of experience: September 29, 2019
Ukraine
1 review
0 helpful votes
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Xiaomi Redmi AirDots from Gearbest
October 2, 2019

Русский:
Покупал Xiaomi Redmi AirDots в магазине Gearbest. Посылка дошла до Украины за 14 дней прямо домой. Наушники качественно сделаны, пластик хорошо смотрится. Звук достойный, звукоизоляция достаточная, неплохой микрофон. Есть возможность отдельной работы правого и левого наушников, как отдельных устройств. В ушах держаться удобно. Кнопки физические, хорошо реагируют на нажатия. Заряд держат хорошо. Никаких проблем с подключением нет, все просто. Из минусов: не у всех пользователей и не во всех местах города будет стабильный сигнал, бывают прерывания из за помех и видимо миниатюрной антенны передатчика внутри наушника

English:
I buy Xiaomi Redmi AirDots in Gearbest store. Sending came to Ukraine for 14 days straight home. Headphones qualitatively made plastic looks good. Sound adequate soundproofing sufficient, a good microphone. It is possible to separate the work of the right and left headphones as separate devices. The ears stay comfortable. Button, individuals respond well to your taps. The charge holding well. No problems with the connection there, it's simple. Of the minuses: not all of the users and not in all parts of the city will be a stable signal, are interrupted because of the noise and the sight of miniature transmitter antenna inside the earphone

+5
Date of experience: September 29, 2019
Italy
1 review
0 helpful votes
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Product: Xiaomi Mijia
October 2, 2019

The product was presented in excellent condition, including its packaging. Arrived on schedule and without dents to the package. Functional and useful, quick assistance on possible malfunctions.

Date of experience: September 29, 2019
Ethiopia
1 review
1 helpful vote
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Best shop ever
October 2, 2019

I have been shopping for four years on Gearbest.
When I need something of quality, cheap, I go on Gearbest.

You'll find most of the stuff you're looking on "Amazon" but cheap, with better quality. If you don't mind the wait a couple days.

When I combine my orders I prefer it to use express shipping.

Every year I buy a smartphone from gearbest.

Their are cheap, great quality, well packed.

Excellent customer service/support
I used to pay via credit card and PayPal.
For payment it now even support Google pay

Date of experience: September 28, 2019
Argentina
1 review
0 helpful votes
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Excelente sitio de compras
October 2, 2019

Muy buena atención al cliente, variedad de productos y buenos precios. Compre la ultima vez un purificador de agus. Llego excelente de tiempo y muybien embalado. **************664

Date of experience: September 28, 2019
Greece
1 review
0 helpful votes
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Gearbest The Best Site
October 2, 2019

Excellent Site The Gearbest, I've been there for many years, absolutely honest, and fast on shipments, it's the only Site I can trust completely, anywhere I've tried all the problems, Gearbest as many times as I needed it was always beside me very kind and willing to help everyone, in a market I was in trouble I was refunded and did not ask to send them what I bought, which I can write many more but I do not want to tire, for me and my friends is better Chinese Site, very different from the rest, and incredibly friendly, is my second family

Date of experience: September 28, 2019
Italy
1 review
0 helpful votes
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Unbeatable
October 1, 2019

I recently ordered the Roborock s55, the Cubot Quest and some replacements for the Roborock. At the moment only the Roborock has arrived, just because It was sent by an european warehouse (I live in Italy) and It took only 4 days to come. The others are still in transit, because they were in a chinese warehouse. I'm actually very satisfied because the price is cheap and even if the objects take some time to arrive in my opinion it's worth the pity waiting since you can save a lot of money. Also the assistance is very kind and fast on the replies and make the possible to help you on your problem. I really suggest everyone to look before on Gearbest any time you have to buy something.

Date of experience: September 28, 2019
Romania
1 review
0 helpful votes
Follow Tanase I.
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I am using Gearbest for online shopping for about one year.
You can find many good products at a cheaper price.
The shipping, on average, is about 2 weeks to my country, Romania, even less if the product is shipped from an European warehouse.
The online support is always available and very helpful.
You can safely order products on Gearbest.

Date of experience: September 28, 2019
Montenegro
1 review
0 helpful votes
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Quality and affordable
October 1, 2019

Cheap and quality products, free shipping and good customer support. I love it. I bought Xiaomi Mi Band 4 and it is working fine.

Date of experience: September 28, 2019
Poland
2 reviews
0 helpful votes
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Excellent
October 1, 2019

Very good shop, never had problems with orders, always shipped and delivered quickly, if something happened with the product during shipping, support center always helps and responds quickly.

Date of experience: September 27, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom