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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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It is one of the best site to buy electronic gadgets and as well as other items for a fair price and very cheap and various options for shipping the product and the after sales support is also very good and replies are obtained pretty quick.
Great seller and great support.
Product prices and shipping costs are a way lower than by other similar sellers.
Highly recommended!
Gearbest.com is a great website. Communication is excellent. Shipment is pretty fast and well packaged.
Never had a problem with reciving help and information about orders. Best sales ever with amazingly low prices. I order from gearbest a lot and i'm always happy with my order!
- welcome.
- Electronic shopping site Gearbest Is one of the strongest sites in the world.
- Contains quality products.
- Features different products of electronics, phones, clothes and others.
- Offers great gifts and discounts upon purchase.
- I bought several products, including:
1- Sports Mini USB MP3 Player with Metal Clip
Order No.: **************905
2- M03 Bluetooth Earphone with Mic
Order No.: **************602
3- gocomma Magnetic Motion Sensor
Order No.: **************927
4- ID115 Plus 0.96 inch Smart Bracelet
Order No.: **************433
5- Quelima SQ11 Mini Camera 1080P HD DVR
Order No.: **************486
6- Slim Fit Spliced Hoodie
Order No.: **************770
- Good delivery time.
- I recommend visiting the site.
I am buying in Gearbest.com for more than two years, and never have problems with them. Very fast shipping to Poland, great communication with support, low prices. I recommend this shop.
Gearbest is the Best shop online that i now, every time i buy many orders... some orders numbers **************954, **************633, **************689, **************247... last order i maked in 20/09/2019... im ali ikbal and i confirm gearbest is very good shop online that send the order very fast with good package
No need for me to waste time! - Gearbest has always the best price! That saves me time!
I have a nice experience buying on gearbest, the product arrived really fast and in perfect condition. Gearbest.com is a very good seller. Communication is at a high level.
Order number **************813
Date of purchise 2019-02-19
Every time I have something to buy in mind, I search immediately on gearbest. It has been my number #1 choice the last 2-3 years and it has never let me down. It's one of the cheapest online markets out there, especially if you have coupons and the shipping is really fast. Everybody must try it out!
"I have already ordered a lot from Gearbest. These included high-quality smartphones. All my orders arrived with me. There were no problems. If there are still problems, the support is very fast and tries to solve the problem.
Since PayPal is also offered you can safely shopping.
I can recommend Gearbest.
Ich habe bereits sehr viel bei Gearbest bestellt. Darunter waren auch hochwertige Smartphones. Alle meine Bestellungen kamen bei mir an. Es gab keine Probleme. Sollte es dennoch Probleme geben ist der Support sehr schnell da und versucht das Problem zu lösen.
Da auch PayPal angeboten wird kann man auch sicher Einkaufen.
Ich kann Gearbest weiterempfehlen."
It´s a very nice and easy website to navigate very clean and a good design. Shipment very well protected against damage and delivered in the estimated time.
Русский:
Покупал Xiaomi Redmi AirDots в магазине Gearbest. Посылка дошла до Украины за 14 дней прямо домой. Наушники качественно сделаны, пластик хорошо смотрится. Звук достойный, звукоизоляция достаточная, неплохой микрофон. Есть возможность отдельной работы правого и левого наушников, как отдельных устройств. В ушах держаться удобно. Кнопки физические, хорошо реагируют на нажатия. Заряд держат хорошо. Никаких проблем с подключением нет, все просто. Из минусов: не у всех пользователей и не во всех местах города будет стабильный сигнал, бывают прерывания из за помех и видимо миниатюрной антенны передатчика внутри наушника
English:
I buy Xiaomi Redmi AirDots in Gearbest store. Sending came to Ukraine for 14 days straight home. Headphones qualitatively made plastic looks good. Sound adequate soundproofing sufficient, a good microphone. It is possible to separate the work of the right and left headphones as separate devices. The ears stay comfortable. Button, individuals respond well to your taps. The charge holding well. No problems with the connection there, it's simple. Of the minuses: not all of the users and not in all parts of the city will be a stable signal, are interrupted because of the noise and the sight of miniature transmitter antenna inside the earphone
The product was presented in excellent condition, including its packaging. Arrived on schedule and without dents to the package. Functional and useful, quick assistance on possible malfunctions.
I have been shopping for four years on Gearbest.
When I need something of quality, cheap, I go on Gearbest.
You'll find most of the stuff you're looking on "Amazon" but cheap, with better quality. If you don't mind the wait a couple days.
When I combine my orders I prefer it to use express shipping.
Every year I buy a smartphone from gearbest.
Their are cheap, great quality, well packed.
Excellent customer service/support
I used to pay via credit card and PayPal.
For payment it now even support Google pay
Muy buena atención al cliente, variedad de productos y buenos precios. Compre la ultima vez un purificador de agus. Llego excelente de tiempo y muybien embalado. **************664
Excellent Site The Gearbest, I've been there for many years, absolutely honest, and fast on shipments, it's the only Site I can trust completely, anywhere I've tried all the problems, Gearbest as many times as I needed it was always beside me very kind and willing to help everyone, in a market I was in trouble I was refunded and did not ask to send them what I bought, which I can write many more but I do not want to tire, for me and my friends is better Chinese Site, very different from the rest, and incredibly friendly, is my second family
I recently ordered the Roborock s55, the Cubot Quest and some replacements for the Roborock. At the moment only the Roborock has arrived, just because It was sent by an european warehouse (I live in Italy) and It took only 4 days to come. The others are still in transit, because they were in a chinese warehouse. I'm actually very satisfied because the price is cheap and even if the objects take some time to arrive in my opinion it's worth the pity waiting since you can save a lot of money. Also the assistance is very kind and fast on the replies and make the possible to help you on your problem. I really suggest everyone to look before on Gearbest any time you have to buy something.
I am using Gearbest for online shopping for about one year.
You can find many good products at a cheaper price.
The shipping, on average, is about 2 weeks to my country, Romania, even less if the product is shipped from an European warehouse.
The online support is always available and very helpful.
You can safely order products on Gearbest.
Cheap and quality products, free shipping and good customer support. I love it. I bought Xiaomi Mi Band 4 and it is working fine.
Very good shop, never had problems with orders, always shipped and delivered quickly, if something happened with the product during shipping, support center always helps and responds quickly.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

