Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I ordered all kind of things from Gearbest - mobile phones, mobile phone accessories, bike gear, consumer electronics. All the orders arrived as advertised and the items were OK. I will certainly order other things from Gearbest, as the price and the quality are good. Order numbers **************665 / 15.09.2019, **************653 / 01.07.2019, **************880 / 21.08.2019.
Automatyczny podajnik mydła, dotarł do Polski bardzo szybko. Paczka dobrze zabezpieczona. Produkt działa bardzo dobrze, jest estetycznie wykonany. Polecam
I had a great experience with GearBest customer service, my issue was with an order that took a bit longer than expected to ship out. When contacting customer service, I got quick responses, and several options on how I wish to proced, ranging from refund to changing my order. Due to the nature of that order, I had a lot of questions, and everytime I got fast responses.
Never had a problem with my orders, always got in time, and with great quality, the prices are the best.
I had a great experience with gearbest. Even when there were issues, all was solved easily and quickly.
You have been a great gearbest team, please continue to the best
Thanks
Order No.: **************064
COMPREI O XIAOMI MI PLAY 4G E ESTOU MUITO SATISFEITO LOJA MUITO PROFISSIONAL.
O TELEMOVEL CHEGOU RAPIDO E BEM EMBALADO, TUDO FUNCIONA.
JA SOU CLIENTE DA GEARBEST A 3 ANOS COM MUITAS COMPRAS E A MINHA LOJA DE CONFIANÇA."
The shipping, on average, is about 2 weeks to my country, even less if the product is shipped from an European warehouse.
The online support is always available and very helpful.
You can safely order products on Gearbest.
Best e-commerce site to import, I've bought dozens of products and will continue to buy.
Большинство отечественных магазинов не работают с электронным кошельком PayPal. Зато у китайцев есть хороший и дешевый магазин GearBest. Цены ниже Алиэкспресс, в основном бесплатная доставка, плюс гарантия (платная). Заказывал смартфон и чехол. Отслеживание до самого почтового отделения.
Não tenho muito a crítica, só falta a GearBest organiza os estoques e o site pra não temos problemas com produtos com estoque vazio e o site constando que o produto está disponível no estoque, isso que ta causando atraso nos envios das encomendas.
Mas tirando isso a GearBest é muito boa em produtos, qualidades, preço e atendimento.
Uma situação que é bem chata é os reembolso porque eu gasto $30 em uma compra e o reembolso é somente $20, ja o site do ( Aliexpress) o reembolso é total. Se eu gasto $30 o reembolso é $30 e isso é resolvido muito rápido.
The Item is very good and nice! It is a great fun to assembly it! I like it! The shipping was fast and the customer service is excellent!
Gearbest sold me a quadcopter with a promised delivery date of 8 to 14 days. When it did not show shipment within 8 days of purchase I contacted them to find out if the promised delivery dates were still good. They told me it would be an additional 8 to 14 days before it shipped and 10 to 18 working days shipping time. After additional inquiry they admitted the item was not in stock and they weren't sure if it would ever be back in stock but they could offer me a credit to my Gearbest account. Thankfully I played with paypal so they allowed me to cancel my order and promised a credit to my paypal account for the full price of the purchase within 8 days. I will wait and see if this is another broken promise. I do not recommend doing business with Gearbest unless you thrive on broken promises and frustration.
I have been using this site for a long time, and I was able to comment as follows:
A very cooperative support service
Very good product
Good quality of package
I buy a lot of products on the internet and according to my objective opinion, I buy the gearbox best. Great prices great service, cool promotions. I'm happy to buy there
My order has arrived fast
The quality of the product is perfect
The price was really good.
I can only recomand
"For a long time, I started to buy some cheap stuff at Gearbest.com (for shipping to Germany). Due to fair prices and very good logistic (no customs clearance problems) I starts to buy higher value stuff.
No problems at all. Not with ordering, shipping or customs. I there was a problem (one stuff from Xiaomi did not work in Europe) Customer Service is really willing to help and to solve the problem asap.
Next shopping tour will start at gearbest.com as usual:-)
Fair prices, good service, great stuff!
Gearbest.com is a very good seller. Communication is at a very high level. Shipment received very well packaged. I live in Belarus and shipping time near 2-3 weeks!
I requested hands free from Gearbest.
My shopping knowledge was astounding.
I got the item in around 21 days to Morocco. Client benefit is astonishing and is extremely instant in tending to questions.
It offers parcel of items at focused cost and permits to influence installment with different alternatives to like paypal, CC et cetera.
Keep doing awesome
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
We have contacted you via our Support Center about your order. Please reply to us there.
Many thanks,
Gearbest Customer Service Center