Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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"My experience with gearbest is the best. The service is very good and when i had a trouble handled properly and quickly.
Ggoldend."
I have 17 orders in the last three years with almost no issue. I can recommend Gearbest.com to anyone.
Gearbest is one of the best shops to buy online articles that are only available in china. It has the best prices. I really like buying on it and i had amazing deals. I really recommend it
Dont buy smartwatch
Show good product in advertising
Send worst product
When become unusable, dont help
Or if they help, ask for 10-20% retur!
Nonsense company with nonsense staffs...
Every time i buy in this store I have good experience. Order shipment is fast, it takes about 2 days on average to ship my package. Packages are very well prepared, shipped from chineese warehouses are delivered via registered air mail in about 2 weeks, via priority line it's up to a week (I live in Poland). Customer support responses quickly. I really like their loyality programs, for example for every order and review you can get some GB, with can be used to get discount for your next order. With clear heart i can recomment this selller
I've buyed several items from gearbest and i've never had a problem. All the item have been shiped in the estimeted time and when I needed to have information, they answered me in a short time. The packaging was always adequate for the product they contained without the risk that the product could be damaged during shipment. The ability to pay with paypal makes payment secure and immediate. I recommend GearBest for a great shopping experience.
I would to recommand gearbest to anyone looking for a good quality products for the best price in the market, you will be amazed by how good the products are for the money.
My last purchase on Gearbest was perfect. I received my smartphone quickly and it works perfectly. I would recommend without problem on this website, to which I place all my trust.
LB*******SE este produto me revelou a qualidade acima da média da Gearbest. Saiu extremamente satisfeito com seu atendimento mais que 5 estrelas.
I use to buy stuff at Gear Best for a while. They have such great products and the best online support for all of your problems(if you have one). Just love that site.
Já comprei no site algumas vezes e nunca tive problemas. Entregas são feitas sempre dentro do prazo (em alguns casos até antes) e os preços são super justos. Quando há alguma dúvida ou problema, as mensagens são sempre respondidas rapidamente e acertivamente.
Llevo más de cinco año comprando en Gearbest. Su servicio de atención al cliente es serio y eficaz. No he tenido ningún problema con ellos.
El último pedido realizado es un smart watch Amazfit gtr 42. El pedido llego rápido (unos 20 días) teniendo en cuenta que lo enviaron desde almacén en China. Llego todo perfectamente con un seguimiento del envío adecuado. Cierto es que pague un seguro, por si se estrabiaba el pedido, de reintegro o reenvio.
Recomiendo la compra en esta página.
Um site que tem tudo e com um preço muito bom.
Caso tenha um problema eles resolvem prontamente.
Suporte total.
Muito bom
Fast shipment, product according to the description, evrything is ok for this order, I am satisfied and I will use Gearbest another time
With Gearbest. The products were as described, delivery in time and a good product-/price relation.
I have been using gearbest for many years and it's a great site with cheap prices and almost always free shipping across the world. Totally recommend.
Very disapointed by this company.
Very disapointed, that gearbest has removed my poinst, which i got for my reviews, for daily login to the app and they removed my points without any reason. You should better buy on banggood or tomtop.
Dear Martin,
Thank you for your comment.
Please kindly note all reviews are from our customers and we don't delete customer's review.
Please submit a ticket to our support center and write the subject as "complaint from sitejabber.com" so we can offer more details to you.
We look forward to hearing from you soon,
Gearbest Customer Service Center
He comprado muchas veces en gearbest y siempre un servicio increible, cuando he tenido algun problema han sido muy resolutivos asi que, lo recomiendo a todos!
Only positive emotions. Ordered many times, always high quality goods, fast delivery, high quality packaging. The support service will always answer all questions. Girbest has a very beautiful ergonomic site, making orders is just a pleasure. A lot of different products. I recommend it to everyone.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Abdur,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with 45 days money back guarantee and have 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Thank you,
Gearbest Customer Service Center