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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Greece
1 review
0 helpful votes
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The best Online Store
December 14, 2017

I like this store very much.If i need something i know i can find it there and in low price.My experience there is very good and i recommend it to everyone.

Date of experience: December 13, 2017
Morocco
1 review
0 helpful votes
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Best Earphone I bought
December 14, 2017

Apple's white in-ear headphones the genuine performance and quality of sound that they deliver is anything. The ergonomic design keeps the genuine Earbuds comfortably secure just inside the ear, ensuring that even with a bounce in your step they will stay put. Earbuds are resistant to sweat, so they won't be damaged by an intense workout. The water resistance feature of the headphones ensures they won't be damaged by a sudden downpour of rain. The Earbud's internal speakers were specially designed and engineered to minimize any sound loss while maximizing the output. You will get high-quality performance, including substantial bass and beautiful tone clarity with the original EarPods. You'll barely notice that all of this is coming from a slim cable, which is attaching the headphones to your media device's output jack. In addition to the high-quality output, you can also use the same set of headphones to make calls to friends or family. A simple pinch of the in-cord controls allows you to use your compatible iPhone to call out, answer, and end phone calls. You can also use the in-line remote controls to change the volume levels or control music and video playback. Skip tracks, stop, or rewind quickly and easily. The Earpods are flexible and versatile enough to be used by many electronic accessories, including those that do not come from Apple. The basic media output feature of the Apple EarPods is compatible with all brands of mp3 players, tablets, cell phones, and other accessories that have a 3.5mm jack. The remote and mic to answer phone calls are compatible with all models of the iPhone, iPad, and iPod. Most models of the iPhone and iPod will also support the volume control.

Date of experience: December 13, 2017
Portugal
1 review
0 helpful votes
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Lenovo P2
December 14, 2017

Encomenda NR. WB**************, 31/10/2017, Arménio Lima.
Conheci a GearBest através de amigos que estavam muito satisfeitos com as compras feitas no site, arrisquei a compra de um telemóvel de valor elevado, e não tive qualquer problema, o telemóvel é muito bom e o preço muito inferior a outros sites do género, comprovei assim o que outras pessoas a acerca do site, ou seja que este é de extrema confiança. Em relação ao suporte estiveram sempre acessíveis a esclarecer-me todas as minhas dúvidas quer sobre o produto quer sobre o transporte da encomenda. Em suma fiquei muito satisfeito com o site e será uma referência para compras futuras.

Aconselho assim a quem quiser produtos bons e baratos que encomende na Gearbest.
Arménio Lima

Date of experience: December 13, 2017
Greece
1 review
0 helpful votes
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Warning stay away
December 13, 2017

I bought 2 RC cars. They sent one after 40days changed the shipping method and I had to pay the customs for 2 orders instead of one. I sent back the second car didnt get my money back from PayPal.

Date of experience: December 13, 2017
Lily L. Gearbest Rep
over a year old

Dear Aris,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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Gearbest is the best
December 14, 2017

My orderOrder: W**************
My xiaomi router 3 is perfect, thank you very much to Gearbest for the great service.

Date of experience: December 13, 2017
RU
1 review
0 helpful votes
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Smart toothbrush
December 14, 2017

I was searching for a smart toothbrush and this shop helped me. They processed and sent me the order very fast. Moreover, I received points for the order that I can use as a discount.

Date of experience: December 13, 2017
Brazil
1 review
0 helpful votes
Follow Walysson P.
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I am Brazilian, and it is difficult to buy things here because of the absurd price, so the best alternative is to import. Of the foreign websites that ship to Brazil, the best experience I've had was with Gearbest. Thousands of products with quality and excellent prices, in addition to the numerous promotions every day. I am a frequent buyer of the store, it is very worthwhile, even more that the store offers to Brazil the option of payment in installments, that is one more quality. I recommend to Gearbets for everyone, the prices are really good, shipping is fast and efficient and the support is great.

Date of experience: December 13, 2017
VE
1 review
0 helpful votes
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Excelent Site
December 14, 2017

I use Gearbest several years ago, I have not had any problems with the products, all arrive in due time, the customer service is excellent.

I recommend this website, especially if you are from Venezuela.

Date of experience: December 13, 2017
Sri Lanka
1 review
0 helpful votes
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Recently bought a mini selfie drone from gearbest. Best price when you compare it with related shopping sites! Product was delivered quicker than I expected. Fully satisfied.! That experience makes me to order another RC truck from gearbest! Strongly recommend...

Date of experience: December 13, 2017
Hungary
1 review
0 helpful votes
Follow Zoltan V.
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I offer this site for buying to anybody, because everybody can get great deals. Good quality, and service, with perfect price.

Date of experience: December 13, 2017
Ireland
1 review
1 helpful vote
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I am a well-known writer of children literature from Croatia. I bought a phone online on Black Friday, or at least I thought I bought it. I was robbed and beaten two weeks before that and I needed a replacement phone urgently as I was travelling to my original country. These guys lied to me and deceived me from the first moment. Although it said that delivery will be in few days, first wee the order was being "processed", then they started to send me the messages that "everything will be alright and I just need to wait a little longer". Then they said they no longer had the phone in that color I chose and I should pick another color. When I did that, then they started to claim the phone was too cheap and they can not sell it at that price! And I already paid for it! Then they offered me a refund but I said I wanted the phone I paid for, not the refund! They answered to that that "Flash sale is over" and I can not get the phone at that price. Finally, they refunded me the money after some two weeks and never sent me the phone. They cost me nerves, time and made a fool of me. Want to buy something from them? Go ahead. I know I regretted it badly. I decided to buy from them based on the web reviews but now I am getting more and more convinced they write it themselves. Anyone can contact me and get my conversation with them.

Date of experience: December 13, 2017
Lily L. Gearbest Rep
over a year old

Dear Igor,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Best regards,

Gearbest Customer Service Center

Israel
1 review
0 helpful votes
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Great gadgets
December 14, 2017

I love to buy cheap gadgets. Bought from Gearbest more than 20 products for the last 4 months. The prices are cheap and the the products are in high quality especially the Xiaomi products

Date of experience: December 13, 2017
Croatia
1 review
0 helpful votes
Follow Tomislav F.
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I always buy the gearbest and are one of the best stores. I did not have any problems with the items or the delivery, the items are authentic and they get it. The description of the subject and as an image correspond to the subject I received at the home address. Customer Service is always available for help and ordering on order... until now my order ranged from $ 5 to $ 600 on order and everything was as described.
A great recommendation for everyone to buy at gearbestu.com

Date of experience: December 13, 2017
Turkiye
1 review
0 helpful votes
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Wonderful
December 13, 2017

I am very pleased with my leisure shopping. It is really much more affordable than many similar competitors. If you look at it as a cargo, the cargo is very fast and successful. Thanks to special coupons and discounts, you get the chance to get more affordable products. I would definitely recommend shopping and I would definitely recommend it. Gearbest is indispensable.

Date of experience: December 12, 2017
RU
1 review
0 helpful votes
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I like this store.
December 13, 2017

The store is good with a large selection of products, low prices, a lot of stocks, discounts and coupons. Has a good support center. A wide range of options for delivery, both paid and free. I also like the system of calculating points for a purchase, which can pay for part of the next purchase, thereby saving up to 30% of the purchase price.
Another plus, this is the ability to pay through Paypal.
I have already made a lot of orders in this store and while everything suits me, there were no problems, I hope there will not be any more in the future.

Date of experience: December 12, 2017
New York
1 review
0 helpful votes
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Very impressive.
December 13, 2017

I am very impressed with gear best. There prices are very reasonable compared to other sites. They have coupons and sales all the time. Free shipping or for a small fee you can get tracking and insurance. They offer returns. They also have a ticket system to communicate any problems you may have. Overall I am very pleased with there service thus far.

Date of experience: December 12, 2017
Sweden
3 reviews
0 helpful votes
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GearBest is just AWESOME!
December 13, 2017

GearBest is the place I do check for new items almost daily now. The Customer service is of First Class and the shopping is so easy and pleasant. I would recommending to everyone.

Date of experience: December 12, 2017
Poland
1 review
0 helpful votes
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After multiple orders made on Gearbest, I can say that I'm completely satisfied with the shop. I always receive the items as they are advertised. They offer good quality and original products. The support is very helpful (had some experience because of a mistake I made when ordering some items)

Date of experience: December 12, 2017
Brazil
1 review
0 helpful votes
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Loja 5 estrelas
December 13, 2017

Adorei comprar nessa loja, loja muito responsável, comprei uma mi band 2, um controle e 2 películas pelo frete br express e chegou muito rápido, e não fui taxado, muito bom...

Date of experience: December 12, 2017
Canada
1 review
1 helpful vote
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COMPLETE CRAP
December 12, 2017

I ordered a genie PD270 kit with a captain tank on 01/12/17 and to this day (12/12/17) have not even recieved accurate shipping information. My order number is W************** and I was given the tracking number AT*******8330 and I realized once i had downloaded the invoice, that this was actually the invoice number... not a tracking number with DHL. I was 100% unable to find any information on this order until i had contacted DHL themselves and was given a waybill number *******006) and was given a few different stories by DHL themselves, and it turns out the package was never actually even scheduled for pickup in china, after geartbest had told me my package was "shipped out successfully"... this was a christmas gift and cost me over 120$ CAD... not happy with their customer service and they're trying to refuse me a refund.
I'm about to have my lawyer contact them and begin a lawsuit, if I can't find my packages whereabouts.

Date of experience: December 12, 2017
Lily L. Gearbest Rep
over a year old

Dear Devan,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom