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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I like this store very much.If i need something i know i can find it there and in low price.My experience there is very good and i recommend it to everyone.
Apple's white in-ear headphones the genuine performance and quality of sound that they deliver is anything. The ergonomic design keeps the genuine Earbuds comfortably secure just inside the ear, ensuring that even with a bounce in your step they will stay put. Earbuds are resistant to sweat, so they won't be damaged by an intense workout. The water resistance feature of the headphones ensures they won't be damaged by a sudden downpour of rain. The Earbud's internal speakers were specially designed and engineered to minimize any sound loss while maximizing the output. You will get high-quality performance, including substantial bass and beautiful tone clarity with the original EarPods. You'll barely notice that all of this is coming from a slim cable, which is attaching the headphones to your media device's output jack. In addition to the high-quality output, you can also use the same set of headphones to make calls to friends or family. A simple pinch of the in-cord controls allows you to use your compatible iPhone to call out, answer, and end phone calls. You can also use the in-line remote controls to change the volume levels or control music and video playback. Skip tracks, stop, or rewind quickly and easily. The Earpods are flexible and versatile enough to be used by many electronic accessories, including those that do not come from Apple. The basic media output feature of the Apple EarPods is compatible with all brands of mp3 players, tablets, cell phones, and other accessories that have a 3.5mm jack. The remote and mic to answer phone calls are compatible with all models of the iPhone, iPad, and iPod. Most models of the iPhone and iPod will also support the volume control.
Encomenda NR. WB**************, 31/10/2017, Arménio Lima.
Conheci a GearBest através de amigos que estavam muito satisfeitos com as compras feitas no site, arrisquei a compra de um telemóvel de valor elevado, e não tive qualquer problema, o telemóvel é muito bom e o preço muito inferior a outros sites do género, comprovei assim o que outras pessoas a acerca do site, ou seja que este é de extrema confiança. Em relação ao suporte estiveram sempre acessíveis a esclarecer-me todas as minhas dúvidas quer sobre o produto quer sobre o transporte da encomenda. Em suma fiquei muito satisfeito com o site e será uma referência para compras futuras.
Aconselho assim a quem quiser produtos bons e baratos que encomende na Gearbest.
Arménio Lima
I bought 2 RC cars. They sent one after 40days changed the shipping method and I had to pay the customs for 2 orders instead of one. I sent back the second car didnt get my money back from PayPal.
My orderOrder: W**************
My xiaomi router 3 is perfect, thank you very much to Gearbest for the great service.
I was searching for a smart toothbrush and this shop helped me. They processed and sent me the order very fast. Moreover, I received points for the order that I can use as a discount.
I am Brazilian, and it is difficult to buy things here because of the absurd price, so the best alternative is to import. Of the foreign websites that ship to Brazil, the best experience I've had was with Gearbest. Thousands of products with quality and excellent prices, in addition to the numerous promotions every day. I am a frequent buyer of the store, it is very worthwhile, even more that the store offers to Brazil the option of payment in installments, that is one more quality. I recommend to Gearbets for everyone, the prices are really good, shipping is fast and efficient and the support is great.
I use Gearbest several years ago, I have not had any problems with the products, all arrive in due time, the customer service is excellent.
I recommend this website, especially if you are from Venezuela.
Recently bought a mini selfie drone from gearbest. Best price when you compare it with related shopping sites! Product was delivered quicker than I expected. Fully satisfied.! That experience makes me to order another RC truck from gearbest! Strongly recommend...
I offer this site for buying to anybody, because everybody can get great deals. Good quality, and service, with perfect price.
I am a well-known writer of children literature from Croatia. I bought a phone online on Black Friday, or at least I thought I bought it. I was robbed and beaten two weeks before that and I needed a replacement phone urgently as I was travelling to my original country. These guys lied to me and deceived me from the first moment. Although it said that delivery will be in few days, first wee the order was being "processed", then they started to send me the messages that "everything will be alright and I just need to wait a little longer". Then they said they no longer had the phone in that color I chose and I should pick another color. When I did that, then they started to claim the phone was too cheap and they can not sell it at that price! And I already paid for it! Then they offered me a refund but I said I wanted the phone I paid for, not the refund! They answered to that that "Flash sale is over" and I can not get the phone at that price. Finally, they refunded me the money after some two weeks and never sent me the phone. They cost me nerves, time and made a fool of me. Want to buy something from them? Go ahead. I know I regretted it badly. I decided to buy from them based on the web reviews but now I am getting more and more convinced they write it themselves. Anyone can contact me and get my conversation with them.
Dear Igor,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
Best regards,
Gearbest Customer Service Center
I love to buy cheap gadgets. Bought from Gearbest more than 20 products for the last 4 months. The prices are cheap and the the products are in high quality especially the Xiaomi products
I always buy the gearbest and are one of the best stores. I did not have any problems with the items or the delivery, the items are authentic and they get it. The description of the subject and as an image correspond to the subject I received at the home address. Customer Service is always available for help and ordering on order... until now my order ranged from $ 5 to $ 600 on order and everything was as described.
A great recommendation for everyone to buy at gearbestu.com
I am very pleased with my leisure shopping. It is really much more affordable than many similar competitors. If you look at it as a cargo, the cargo is very fast and successful. Thanks to special coupons and discounts, you get the chance to get more affordable products. I would definitely recommend shopping and I would definitely recommend it. Gearbest is indispensable.
The store is good with a large selection of products, low prices, a lot of stocks, discounts and coupons. Has a good support center. A wide range of options for delivery, both paid and free. I also like the system of calculating points for a purchase, which can pay for part of the next purchase, thereby saving up to 30% of the purchase price.
Another plus, this is the ability to pay through Paypal.
I have already made a lot of orders in this store and while everything suits me, there were no problems, I hope there will not be any more in the future.
I am very impressed with gear best. There prices are very reasonable compared to other sites. They have coupons and sales all the time. Free shipping or for a small fee you can get tracking and insurance. They offer returns. They also have a ticket system to communicate any problems you may have. Overall I am very pleased with there service thus far.
GearBest is the place I do check for new items almost daily now. The Customer service is of First Class and the shopping is so easy and pleasant. I would recommending to everyone.
After multiple orders made on Gearbest, I can say that I'm completely satisfied with the shop. I always receive the items as they are advertised. They offer good quality and original products. The support is very helpful (had some experience because of a mistake I made when ordering some items)
Adorei comprar nessa loja, loja muito responsável, comprei uma mi band 2, um controle e 2 películas pelo frete br express e chegou muito rápido, e não fui taxado, muito bom...
I ordered a genie PD270 kit with a captain tank on 01/12/17 and to this day (12/12/17) have not even recieved accurate shipping information. My order number is W************** and I was given the tracking number AT*******8330 and I realized once i had downloaded the invoice, that this was actually the invoice number... not a tracking number with DHL. I was 100% unable to find any information on this order until i had contacted DHL themselves and was given a waybill number *******006) and was given a few different stories by DHL themselves, and it turns out the package was never actually even scheduled for pickup in china, after geartbest had told me my package was "shipped out successfully"... this was a christmas gift and cost me over 120$ CAD... not happy with their customer service and they're trying to refuse me a refund.
I'm about to have my lawyer contact them and begin a lawsuit, if I can't find my packages whereabouts.
Dear Devan,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Aris,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center