logo

Gearbest

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Gearbest

3.7
gearbest.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
Follow Lukasz K.
Unfollow Lukasz K.
Share Review
Report Review

From my experience follows that GearBest is a one of the best places where you can find and buy top quality electronics. Support is very helpful and responds promptly. If you have some issue with the product you have buy - support will do all to help you to make you feel satisfied. For example I had issue with wireless earbuds that I bought - they offered me full refund after I send them movie that showed wireless earbuds fault. Gearbest has my strong recommendation.

Date of experience: December 12, 2017
Morocco
1 review
0 helpful votes
Follow Hicham D.
Unfollow Hicham D.
Share Review
Report Review

Gearbest is the best
December 13, 2017

Good products, good offer, fast and secure payment.
Great customer service with excellent communication.
I have been buying on Gearbest for a 2 years and I always had a great experience.
Everything comes very well packed and arrives on estimated time.
My first choice for online shopping
I would definitely recommend

Date of experience: December 12, 2017
Italy
1 review
0 helpful votes
Follow Gianvito F.
Unfollow Gianvito F.
Share Review
Report Review

Good service
December 13, 2017

Un servizio veramente eccellente. Spedizioni veloci e gratuite, vasto assortimento di prodotti. Supporto al cliente buono

Date of experience: December 12, 2017
Philippines
2 reviews
3 helpful votes
Follow Michal G.
Unfollow Michal G.
Share Review
Report Review

I recomended this shop to many of my friends. Shipping was always fast and delivery time to my country - Poland is short. So far i order home electronics, flashlights, leds, and outdoor equipment and i was always pleased with that stuff. Very good Customer Service!

Date of experience: December 12, 2017
Greece
1 review
0 helpful votes
Follow Konstantinos F.
Unfollow Konstantinos F.
Share Review
Report Review

Perfect
December 13, 2017

From this site purchased mobile phones, accessories and various kinds of home. A very happy with the prices, the shipping time. Even when they encountered problems with defective products that responded immediately and served. This is my basic choice for purchases and the I recommend everyone.

Date of experience: December 12, 2017
Turkiye
1 review
0 helpful votes
Follow Yasar C.
Unfollow Yasar C.
Share Review
Report Review

Yurtdisi alisverisler icin makul surelerde de geldi.
Çin 'den shopping için yapılacak en güvenilir firma gearbest
Teşekkür ederim.

Date of experience: December 12, 2017
RU
1 review
0 helpful votes
Follow Dimka U.
Unfollow Dimka U.
Share Review
Report Review

In Order gearbest.com. Order number: W**************. The puppy is happy, parasite and started using my phone connected to the phone (before the intervals on the profile of the forum), works to prove and begin to collect!))Smart Home Security Set + Xiaomi Wifi Outlet Power Strip 6 Outlets))) Prices are the lowest could find for pee was more expensive and obscure sellers, so the choice was obvious) free delivery by courier service SPSR, in a princely apartment! Moscow received 16 days after ordering =) by the Way new rules through courier service will need to specify the passport data and INN (for Russia). Also like that pay very good bonuses and don't be greedy)))

Date of experience: December 12, 2017
Israel
2 reviews
4 helpful votes
Follow Noam G.
Unfollow Noam G.
Share Review
Report Review

Fraud site
December 12, 2017

Fraud site. I had 4 orders from them and all of the orders had issues. As for the last order I had, they promised a partial refund via PayPal case and then just didn't refund me. Using tricks and $#*!-chat to waste your time. Just don't buy there, it's a fraud.

Date of experience: December 12, 2017
Lily L. Gearbest Rep
over a year old

Dear Noam,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Serbia
1 review
0 helpful votes
Follow Slobodan L.
Unfollow Slobodan L.
Share Review
Report Review

My experience with them is extremely positive. They are very correct, accurate, precise in the description. Of course, they have high quality, high quality and less quality items and objects, but if you know what you want and understand, you can choose exactly what you want with their description. I had a case that I did not arrive at the ordered package, it was solved without any problems, my exact refund amount was refunded. In any case, gearbest.com is for any recommendation.

Date of experience: December 12, 2017
Australia
1 review
0 helpful votes
Follow Virginia B.
Unfollow Virginia B.
Share Review
Report Review

I placed an order on 20.11.2017, it is now 12.12.2017 and I have been chasing GearBest for the last week to get an update on my order as these are Christmas presents. They give me virtually no information on my order except an automated email saying I can track my order and when I log on it says no tracking information available. Absolute SCAMMERS! Do not buy from them.

Date of experience: December 12, 2017
Lily L. Gearbest Rep
over a year old

Dear Virginia,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

Virginia
1 review
0 helpful votes
Follow Alessandro S.
Unfollow Alessandro S.
Share Review
Report Review

W**************
Order date: Nov 21,2017
This is the my 3th order on gearbest, it was a very formidable store on line, with tons of articles various promotions, discounts. Very recommended

Date of experience: December 12, 2017
Sweden
1 review
0 helpful votes
Follow John P.
Unfollow John P.
Share Review
Report Review

Great service!
December 13, 2017

I live in Sweden, so i had some concerns about ordering from China.
But i have nothing but possitive things to say about my GearBest experience.
3 orders so far, and everything has worked perfectly!

Highly recommended!

Date of experience: December 12, 2017
Brazil
1 review
0 helpful votes
Follow Welton M.
Unfollow Welton M.
Share Review
Report Review

I made several purchases at Gearbest and what impressed me most besides the good prices was after-sale. Very good I recommend it to everyone.

Date of experience: December 12, 2017
Lithuania
1 review
0 helpful votes
Follow Vytautas l.
Unfollow Vytautas l.
Share Review
Report Review

I'm really have a good experience with gearbest.com. Very satisfied with quality of response if you have any questions or problems.

Date of experience: December 12, 2017
Turkiye
1 review
0 helpful votes
Follow Mert D.
Unfollow Mert D.
Share Review
Report Review

I bought 16 items since October. 13 items reached me. The other 3 products have not arrived yet ( Currently shipping). I changed the shipping method once in 16 orders.
I once canceled the order and I did not have any problems with the refund.
I'm adding pictures of some of the products I bought.

Date of experience: December 12, 2017
Germany
1 review
0 helpful votes
Follow Daniel S.
Unfollow Daniel S.
Share Review
Report Review

Excellent Chinese Shop
December 12, 2017

I ordered a lot of things from Gearbest over the last year. Prices are cheap, payment was always easy, packaging very good, items as described. The shipping duration was between 11 and 28 days. Support responded within 24 hours. Overall it is a excellent online shop.

Date of experience: December 11, 2017
Brazil
1 review
0 helpful votes
Follow Marcelo B.
Unfollow Marcelo B.
Share Review
Report Review

Best shop online!
December 12, 2017

Gearbest is the best online shop on internet! They offer lots of goods with a very good price. The shipping is always very fast, and they offer options with tracking number, that's good for not lose your package. Whenever you got a problem, the customer service is always very responsive. I've been back to buy at Gearbest for a long time. I really recommend!

Date of experience: December 11, 2017
RU
1 review
0 helpful votes
Follow Maksim N.
Unfollow Maksim N.
Share Review
Report Review

The store I trust
December 12, 2017

Bought in this shop not for the first year. All the time there was only one precedent with the loss of a parcel ( I am 100% sure that this is not the fault of the store), but the support team immediately responded and returned the money. All questions of this type error in the order or the delivery address are solved immediately.
About the products, all quality, I have never been marriage or item that I wouldn't have liked. I so trust this store that bought gifts for their loved ones to be delivered right to them. I'm not wasting time to receive the gift of yourself, to make sure he was all right and only after that send it to those who want to give. This is very important, especially when the presents are for Mom or gifts for the New year. Recommend the store to all my friends and acquaintances.
A nice bonus in the form of points for the feedback about the product. And I feel good and the product is better to learn from those who have already received it.
The team GearBest.com thank You and happy New Year.

Date of experience: December 11, 2017
Portugal
1 review
0 helpful votes
Follow Carlos P.
Unfollow Carlos P.
Share Review
Report Review

The best online store
December 12, 2017

Very nice store, great products at great price. The shipping methods are quick and the costumer service is always quick responding. I highly recommend them to everyone.

Order number: W**************

Date of experience: December 11, 2017
Finland
1 review
0 helpful votes
Follow Juhani V.
Unfollow Juhani V.
Share Review
Report Review

Just won't work
December 11, 2017

GB can never deliver in time, and it's always bit of a hustle to get your money back (well It could be worse). Can't recomend.

Date of experience: December 11, 2017
Lily L. Gearbest Rep
over a year old

Dear Juhani,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom