Gearbest
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Shipping is quickly, packing is excellent, items of high quality, price is very good. Gearbest is the best shopping site. I ordered a lot of items. All items are high qualit.
Dopo diversi acquisti andati a buon fine ultimamente l'ingranaggio si è inceppato. Pacchi spediti con servizi diversi da quelli pagati e lunghissimi tempi di attesa, sperando che prima o poi arrivi qualcosa.
I had a great experience buying in gearbest, quality products and fast delivery, great attention, good prices I recommend everyone to buy in the gearbest
Fiz minha primeira compra internacional pela gearbest, tive um pouco de receio pois eu não conhecia ainda o site, fui surpreendido pelo tratamento e pela facilidade de pagamento. Gostei tanto que agora comecei meu negocio pela gearbest e vou continuar comprando. Recomendo.
This is one of my favorite stores where I often buy small electronics and gadgets. The store often makes discounts on coupons and just good sales. At the same time, the store has fast order processing. And only in this store you can find interesting lanterns of some companies and only in this store great prices for knives! I recommend to all lovers of gadgets and outdoor activities!
GearBest has very competitive pricing, even without all their promotions. When you add deals and coupons on top, their prices are practically unbeatable for anyone on a hunt for Chinese gadgets.
I especially found Xiaomi products to have the best prices out of all the websites I've shopped in. So if you are into smart home gadgets or their phones, look no further.
Overall shopping experience has been great. Mobile app is very simple yet robust, and I do all of my purchases through it. It has all the functionality of the desktop browser version.
There are numerous shipping options available, including EU warehouses (from which you can get even faster shipping and avoid additional VAT charges). Products are almost always shipped out within the first 48 hours.
I also love their award point system, through which you can get additional discounts on your purchases (each point transforms into cash discount). Each purchase awards those points, and you can get even more by reviewing products, uploading videos, etc.
All in all, smooth experience so far, and also a fun place to shop.
Excellent company, trustful, a big variety of products in a very good price and payment options. All delivers were ok, and they got a great customer support. I do recommend for everyone. I love to check new products on the website and I'm gonna buy more products with 'em.
My recent experiance with gear best was great, i was looking for some cctv cameras for my home and found some at a very resonabkle price, i went ahed and purchased them immediatly dispatch and delivery time was very fast and the packaging was 5/5 i would really reccomend using gearbest!
I discovered this site looking for Xiaomi original products. Since there is no official online xiaomi shop in Spain (only recemtly they have opened one with a really limited amount of products to buy), I think this is one of the best places to acquire their products. You can also find them in sites like Aliexpress, but the prices are usually higher there, and you risk buying not original products.
Since I started buying, I have purchased there more than 38 items, ranging from really cheap prices (like Xiaomi Mijia pen or
Xiaomi Portable USB LED Light) to expensive items, like the Xiaomi Mijia M365 electric scooter.
The pros: you can pay via paypal, choose among a lot of different shipping methods, original Xiaomi products, competitive prizes, good enough customer service, great offer of items, great prices, point system to get products cheaper, doscount codes and flash sales
The cons: delivery times when using free shipping takes a lot of time and maybe too much of an abuse because of the price range when using a discount code (you may buy something at a certain price, and just the day after is maybe 20% cheaper because of a discount code, and you just missed it...)
Overall, I recommed this site.
I really like the store, always have great prices with flash sales and coupons or you can use GearBest points to lower prices. They are offering free shipping methods, also without another fees to lots of countries.
Their customers service is also good and fast.
I love Gearbest. The prices are excellent and I am very happy with all of the orders I place. Everything I've ordered from Gearbest has been received very quickly, and all of my questions get answered by the helpful customer support staff very fast. I have recommended Gearbest to my friends, it's just a great service.
Since I like to spend money wisely, for me it is the best store because of the largest assortment and profitable discounts, but in addition to the discounts there is also a system of pleasant bonuses for each purchase, which makes me very happy.
I recommend!
So far, I have a very positive experienced with Gearbest.com, they have very competitive products, occasional deals and promos. The prices of the products are great, plus they always have the latest products available for purchased.
They have worldwide shipping of products, they have several warehouses worldwide to make your shipment fast, from the U. S to Europe and Asia. You can choose from fast shipping with DHL or free shipping if you want.
What I like about Gearbest.com
Thousands of products to choose from
Competitive price for products
You gain points for every product your purchase, you can use it in your next purchase to get discounts
Promo deals and Coupon codes to get discounts
Fast Shipping
Technical support is also good, you can ask some inquiry first before purchasing your desired product.
Recently purchased the Smooth Q gimbal, I was afraid It would get stuck in shipping because of my countries customs procedures, but they shipped it so well I did not have to pay any extra fees. Also It was fast and the product came without any problems. It works great and I would love to buy again from Gearbest.
Gearbest is my favourite shop where i have purchased all my Xiaomi products. They have the best compromise between price and delivery time. Flash sales are wonderful and you can also use some coupons time to time. For all of this i use to recomend Gearbest to all my friends here in Spain. I have purchased 98 products in last year and all arrived in time and good conditions. Moreover, they have one of the best customer services i have ever seen. They reply very fast to all your tickets solving the possible doubbts you could have.
One of my last orders (WB**************) was delivered on time as always (i ordered it 20/09/2017). Product arrived in good conditions and is was as described. I will continue purchasing in Gearbest for a long time!
Constantly working with the store gearbest, only positive recommendations, always on time and at its best! Huge selection of products, fast delivery and responsive support! 5 out of 5! We will continue cooperation!
1. Also bought headphone both very high-quality as well as the very cheap. I headset very liked. Delivery hizliydi Turkey two weeks within came.
Хотел приобрести подарок для своей девушки, но не знал где купить по самой выгодной цене. Тут нашел интернет магазин гербест. Очень понравился, подарок доставили очень быстро, общение с клиентами на высоте. Я советую этот интернет магазин для покупок
I bought various products on this site, the thing that compared to other sites satisfied me the most is customer support, always ready to help and respond to all the information requested, I recently made an order n: W**************,
And everything arrived exactly the same as described
I am very satisfied indeed I bought other products.
Seller highly recommended!
I decided to buy a flashlight a while ago. I was looking for it everywhere, I am from Poland and here we have limited access to many things, or price gives heart attack. I found flashlight on gearbest I wanted bad and thought "why not?". I do not regret this decision, flashlight is incredible, got little problems with tracking so i write a ticket to get details and answer came really fast. After a few days from my ticket i received my order. All the time i was in touch with support so I felt safe with everything. I recommend with no bad feelings about it.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members