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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Hi
I found this site and i want to give my point of view on gearbest
I say that i had a very good shopping experience with gearbest and also with customer service
-The time of sending items is respected
-The description of items is true
-The quality of customer service and after-sale service is very good
-Payment method is the best (Paypal, credit card and others)
I appreciate the work of gearbest team
Thank's a lot
At first I was hesitant to bring a product from so far (China) while I live in Belgium (Europe) and I am not at all disappointed, the ordered items are of excellent quality and the customer support is perfect. I am very happy and I continue to buy while remaining faithful to gearbest
Hello everybody! I already ordered about a dozen products on the trading platform GEARBEST, my choice fell on this online store, for several reasons.
1 PAYPAL works with gerbest ensuring the full security of your payments!
2 until you get the goods online the site will not receive your funds!
In the third I consider this Internet platform very competitive, often the prices for gadgets, smartphones and many small household appliances are much lower in the period of numerous actions conducted in this online store!
I did not have a frankly negative buying experience in GEARBEST.
One of my recent purchases of headphones Superlux HD668B I think many know about these fine headphones, so I bought them here for more than 10 bucks cheaper!
Shipping took about 20 days from the time of order, which I think is quite acceptable!
I hope my review will help you determine your first order for GEARBEST!
ALL EXCELLENT PURCHASE!
Dont order anything from this hoax website. It takes months for them to even get their packages out of the warehouse even thou it says it should be done within a couple of days. This website is a total scam...
They ship within 24h, reply promptly to messages. Resolve issues quickly, overall great service. Also nice quality products.
I'm using for make online shopping from Gearbest from circa 2 years and I can not stop, so good offerts cannot be founded somewhere else, an nice support, and good quality of products! I have made a lot of presents, and I will continue to use this website! I love it!
Gearbest is the be(a)st. Ordered xiaomi router.it got delivered with in 7 days to india. Thank you gearbest. Shipped via dhl. Parcel comes securely. Good service by gearbest.
I made the purchase on Gearbest.com. The product came to me earlier than expected. The experience of using and ordering on the website was very good, fast and at a great price. With the secure payment using credit card online, I was confident when making the purchase, but as I said there was no problem. The product coincided with what was announced and came well packaged. I was very well taken care of the doubts that came to me through the Ticket system. Certainly, I will buy again.
It's awesome. The prices are awesome too, things that I would usually pay 100$ here In Brazil, I can pay 50 or less, I just need to be patient. I'll buy at GB more times, because with them I'm able to have the best experience plus good prices.
Quality product, cheap prices and very useful phone app are few from many reasons that have made Gearbest my daily driver for online shopping, flash sales everyday, all along the year and diverse Xiaomi products with the lowest prices.
I have already placed several orders on Gearbest and all went well. Shipments are made to Portugal, at no cost or with very low costs, and choosing the option 'priority mail' nothing passed through Customs and on average take 15 days to deliver, which is possible to follow through the website of the gearbest and the shipper.
I have already bought more than 60 items, all with an excellent price / quality ratio.
The after sales service works well and relatively fast, any problem is promptly resolved.
I highly recommend shopping at Gearbest
Best regards
Vitor Ferreira
Placed an order 3 weeks ago, paid for DHL delivery, quoted at 3-7 days. Can't track my order even though I paid for a delivery method that supposedly has full tracking. Emails I sent questioning the status of my order were previously replied to (they have gone silent the last few days...), but the questions I ask always go unanswered. I get a standard, cut and paste "your order is on its way, please wait a further xxxx days" response. Unacceptable and quite disgusting lack of service. First and last time I order from Gearbest. I wholeheartedly recommend that you think long and hard before ordering from this company.
12/12 - Still haven't received the order. Still in conversation with Gearbest. Still can't get an honest response to my questions...
15/12 - They have stopped responding to all queries. They flat out refuse to give status updates.
Dear Dominic,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
Gearbest is very good website, their items are to quality and cheap. Their delivery is fast. Gearbest has a very good customer support. Thanks Gearbest.
I 've made quite a few orders recently from Gearbest, as I noticed that they sell items at prices lower than our local market. The experience was positive, as the items arrived in good condition, and well packed. You may consider as a small disadvantage the time that is required to get the items in your hands, but on the other hand if you plan your orders early, you can get products bought in competitive prices.
I bought a xiaomi wifi bulb for half the price as elsewhere and it came perfectly to me. I recommend it, I even asked if the product had already left the country and they responded quickly and without any problem.
I live in Belarus and I use the Gearbest site recently. Ordered on the stock spinner, delivery is free of charge not tracked. How strange it was sent the next day and the track was given. The package arrived in less than a month. Spinner of excellent quality, although cheap, the child really likes. I am very pleased with the work of the site and the quality of the goods.
I hope that my other parcels will please me.
Gearbest often holds promotions and distribution of coupons, I want to recommend this site to everyone.
Viachaslau
Gearbest is a very good site with many products and good prices. Also it have and friendly customers service. I recoment it.
I live in Brazil and bought several products at Gearbest. All arrived on acceptable terms and in good condition. The service is fast and they are always available for questions.
Desde que conheci a Gearbest só faço minhas compras por lá, tem bom preço, despacho rápido e suporte eficiente.
Gearbest is one of the best online stores I buy.
Quite a wide range of goods.
Having an experience of shopping in Gearbest, all my purchases pleased me.
Delivery is fast enough, in the stated terms.
The support service is working at a high level.
I am pleased and pleased to recommend to my friends and acquaintances.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Linus,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center