Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Gear best e sem sombras de duvidas a melhor loja online de compras, Loja super responsavel, Produtos sempre de otima qualidade, Pontual com suas entregas.
Over the past year I made a lot of orders on GearBest.com. Especially I was pleased with the order **************838 this 5m led light with control panel for $ 0.6 (including delivery 0.49). During this time I worked out the basic rules for using this store: 1) select priority delivery, then the parcels will arrive safely and quickly. (All orders with priority delivery have been delivered!) 2) pay by PayPal, then you will have a refund guarantee. (In practice, I never had to use this function). 3) find a service informing about interesting offers. In general, the store is trustworthy, interesting for its discounts, good service and adequate customer support. Enjoy the shopping.
The smart band (Xiaomi mi band 2) from Gearbest.com is awesome! Came nicely wrapped, was in nice transparent film. Box was also intact. Seller shipped the order really fast and I received this item in approximately 15 days. Alarm clock is just wonderful. Now I can get up slowly and I don't need to rush to find my phone ringing. Sleep tracking is quite accurate also. Mi fit app is really good and I don't understand why it has such a low rating in google play... In general, even if heart rate measuring and sleep tracking aren't that great, in other means this smartband overdo them all. And for such price you will never find anything better.
Excellent product, Gearbest surprised me will be back to buy in store. Very fast delivery and excellent service.
I often buy at this store. I've never had a problem. Always the order corresponded to the description. Delivery was done on time
Order W************** Nov 09,2017
I bought 3 items at Gearbest.
For 1 of them I have contacted the after sell service since the product doesn't suit me anymore. Gearbest offer a 10 dollar coupon or to send back the product in order to be paid. So I think the after sell service is good at gearbest
I would recommend GearBest to anyone because you can find great products that are very cheap. Furthermore, the customer service of gearbest is exceptional and available for every issue/concern/problem with the orders or with the shopping page.
It was the first year when I purchased things from Gearbeast. In the past I used Ali, but from now I prefer Gearbeast. I like their website, it is very easy to find what I want. The promotions are real promotions, the delivery is very fast. The quality of the ordered item was very good, so I recommend Gearbeast to everyone.
I bought Xiaomi backpack on November 20th. I got it delivered in 14 days on Turkey. Seller is very fast to package and shipment.
I bought the product very cheaply (about $ 15). Thank you so much gearbest.
Realice una compra el día 3 de noviembre, eran unos juguetes para mi hijo y un protector para celular xiaomi. Al día siguiente ya podía ver el tracking y para el 24 de noviembre ya lo tenia en la puerta de mi casa (Perú). Bien empaquetado, y los productos son según la descripción. Estoy totalmente satisfecho, a parte siempre hay promociones y cupones de descuento, desde ese dia ya realice mas de 7 compras y todo esta correcto.
Gearbest is always my choice.
I am evaluating with 5 stars, because with more than 20 purchases in this store, including the purchase of a mobile phone, I never had problems.
The user support is excellent, the answers are always with a period of less than 24 hours, very fast.
The form of payment available to Brazilians is also a strong point, being able to pay up to 12 times and paying local IOF.
I live in Turkey and I shopped several times from more than 10 foreign sites. I find the best prices in GearBest for the products I am looking for. I always find campaigns and discount coupons. Support services are focused on solutions. If you will buy something Look at the GearBest first.
Tienda online muy recomendable, tiene muchas promociones y descuentos de fidelización y vende multitud de productos a precios muy competitivos. He comprado más de 10 veces y si he tenido algún problema con el producto o el envío siempre me han ayudado rápidamente. Y en el caso de haber llego mal algún producto me lo han reembolsado o compensado.
Polecam zakupy w sklepie Gearbest. Przesyłka darmowa lub bardzo tania plus super ceny. Do tego dobrej jakości towar. Wszystko razem daje super udane zakupy.
The store has a lot of products to choose from. The support team is great, and lot of shipping methods to choose from.
Заказываю на gearbest давно и много. От недорогих безделушек до смартфонов. Все всегда приходило и в отличном качестве. Доставка в среднем месяц, правда отправляют не сразу. Покупаю обычно по акциям, которые они постоянно проводят. Цены получаются ниже.
Long time I buy over the Internet in various online shops. Of all the online shops, GearBest is really the best. I am very satisfied, the products are cheap, fast delivery, there are some constant promotion and action, which is really cool. Recommend it to everyone!
Wow. This shop is one of my favourites, in such short time. Im so happy I found it. Very nice prices for so cool stuff. Everything goin smooth and fast from the order day till delivery day. If you have not shop there yet, you definitely won't regret.
Gearbest is the best online store with the cheapest prices, a very good customer service, and with a delivery time very fast. The products are original and of very good quality.
Ordered a robot vacuum, ilife v5s pro. Got the item in month. Very pleased with the product! They processed the payment from my credit card with-in minutes. Then shipped the item after 2-3 days, even though it was while black friday.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

