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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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A melhor loja.
December 20, 2017

Gear best e sem sombras de duvidas a melhor loja online de compras, Loja super responsavel, Produtos sempre de otima qualidade, Pontual com suas entregas.

Date of experience: December 18, 2017
Ukraine
1 review
0 helpful votes
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It's good
December 19, 2017

Over the past year I made a lot of orders on GearBest.com. Especially I was pleased with the order **************838 this 5m led light with control panel for $ 0.6 (including delivery 0.49). During this time I worked out the basic rules for using this store: 1) select priority delivery, then the parcels will arrive safely and quickly. (All orders with priority delivery have been delivered!) 2) pay by PayPal, then you will have a refund guarantee. (In practice, I never had to use this function). 3) find a service informing about interesting offers. In general, the store is trustworthy, interesting for its discounts, good service and adequate customer support. Enjoy the shopping.

Date of experience: December 18, 2017
Lithuania
1 review
0 helpful votes
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The smart band (Xiaomi mi band 2) from Gearbest.com is awesome! Came nicely wrapped, was in nice transparent film. Box was also intact. Seller shipped the order really fast and I received this item in approximately 15 days. Alarm clock is just wonderful. Now I can get up slowly and I don't need to rush to find my phone ringing. Sleep tracking is quite accurate also. Mi fit app is really good and I don't understand why it has such a low rating in google play... In general, even if heart rate measuring and sleep tracking aren't that great, in other means this smartband overdo them all. And for such price you will never find anything better.

Date of experience: December 18, 2017
Brazil
1 review
0 helpful votes
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Gearbest Bigg store!
December 19, 2017

Excellent product, Gearbest surprised me will be back to buy in store. Very fast delivery and excellent service.

Date of experience: December 18, 2017
Washington
1 review
0 helpful votes
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Great
December 19, 2017

I often buy at this store. I've never had a problem. Always the order corresponded to the description. Delivery was done on time

Order W************** Nov 09,2017

Date of experience: December 18, 2017
France
1 review
0 helpful votes
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Very good custumer service
December 19, 2017

I bought 3 items at Gearbest.
For 1 of them I have contacted the after sell service since the product doesn't suit me anymore. Gearbest offer a 10 dollar coupon or to send back the product in order to be paid. So I think the after sell service is good at gearbest

Date of experience: December 18, 2017
Italy
1 review
0 helpful votes
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GREAT
December 19, 2017

I would recommend GearBest to anyone because you can find great products that are very cheap. Furthermore, the customer service of gearbest is exceptional and available for every issue/concern/problem with the orders or with the shopping page.

Date of experience: December 18, 2017
Hungary
1 review
0 helpful votes
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My favourite online shop
December 19, 2017

It was the first year when I purchased things from Gearbeast. In the past I used Ali, but from now I prefer Gearbeast. I like their website, it is very easy to find what I want. The promotions are real promotions, the delivery is very fast. The quality of the ordered item was very good, so I recommend Gearbeast to everyone.

Date of experience: December 18, 2017
Turkiye
1 review
0 helpful votes
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I recommend this seller
December 19, 2017

I bought Xiaomi backpack on November 20th. I got it delivered in 14 days on Turkey. Seller is very fast to package and shipment.

I bought the product very cheaply (about $ 15). Thank you so much gearbest.

Date of experience: December 18, 2017
Peru
1 review
0 helpful votes
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RAPIDO Y DE BUENA CALIDAD
December 19, 2017

Realice una compra el día 3 de noviembre, eran unos juguetes para mi hijo y un protector para celular xiaomi. Al día siguiente ya podía ver el tracking y para el 24 de noviembre ya lo tenia en la puerta de mi casa (Perú). Bien empaquetado, y los productos son según la descripción. Estoy totalmente satisfecho, a parte siempre hay promociones y cupones de descuento, desde ese dia ya realice mas de 7 compras y todo esta correcto.

Date of experience: December 18, 2017
Brazil
1 review
0 helpful votes
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Gearbest. The Best Shop
December 19, 2017

Gearbest is always my choice.
I am evaluating with 5 stars, because with more than 20 purchases in this store, including the purchase of a mobile phone, I never had problems.
The user support is excellent, the answers are always with a period of less than 24 hours, very fast.
The form of payment available to Brazilians is also a strong point, being able to pay up to 12 times and paying local IOF.

Date of experience: December 18, 2017
France
1 review
0 helpful votes
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All is well
December 19, 2017

I live in Turkey and I shopped several times from more than 10 foreign sites. I find the best prices in GearBest for the products I am looking for. I always find campaigns and discount coupons. Support services are focused on solutions. If you will buy something Look at the GearBest first.

Date of experience: December 18, 2017
Spain
1 review
0 helpful votes
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Tienda online muy recomendable, tiene muchas promociones y descuentos de fidelización y vende multitud de productos a precios muy competitivos. He comprado más de 10 veces y si he tenido algún problema con el producto o el envío siempre me han ayudado rápidamente. Y en el caso de haber llego mal algún producto me lo han reembolsado o compensado.

Date of experience: December 18, 2017
Poland
1 review
0 helpful votes
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Udane zakupy
December 18, 2017

Polecam zakupy w sklepie Gearbest. Przesyłka darmowa lub bardzo tania plus super ceny. Do tego dobrej jakości towar. Wszystko razem daje super udane zakupy.

Date of experience: December 18, 2017
Algeria
2 reviews
0 helpful votes
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Good services, Good price
December 18, 2017

The store has a lot of products to choose from. The support team is great, and lot of shipping methods to choose from.

Date of experience: December 17, 2017
RU
3 reviews
1 helpful vote
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The best of gearbest
December 18, 2017

Заказываю на gearbest давно и много. От недорогих безделушек до смартфонов. Все всегда приходило и в отличном качестве. Доставка в среднем месяц, правда отправляют не сразу. Покупаю обычно по акциям, которые они постоянно проводят. Цены получаются ниже.

Date of experience: December 17, 2017
RU
1 review
0 helpful votes
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Good Shop
December 18, 2017

Long time I buy over the Internet in various online shops. Of all the online shops, GearBest is really the best. I am very satisfied, the products are cheap, fast delivery, there are some constant promotion and action, which is really cool. Recommend it to everyone!

Date of experience: December 17, 2017
Poland
3 reviews
0 helpful votes
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Gearbest best for gear buying.
December 18, 2017

Wow. This shop is one of my favourites, in such short time. Im so happy I found it. Very nice prices for so cool stuff. Everything goin smooth and fast from the order day till delivery day. If you have not shop there yet, you definitely won't regret.

Date of experience: December 17, 2017
France
1 review
0 helpful votes
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The best online store,
December 18, 2017

Gearbest is the best online store with the cheapest prices, a very good customer service, and with a delivery time very fast. The products are original and of very good quality.

Date of experience: December 17, 2017
Israel
1 review
0 helpful votes
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Great experience
December 18, 2017

Ordered a robot vacuum, ilife v5s pro. Got the item in month. Very pleased with the product! They processed the payment from my credit card with-in minutes. Then shipped the item after 2-3 days, even though it was while black friday.

Date of experience: December 17, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom