GearbestReviews 10,706

Terrible experience.
I have ordered express shipping (the fastest one, taking 3-7 days) on 12/6.
Can you imagine that they have NOT shipped it yet? They asked me to wait another 15 days just now and I have already waited for 15 days!
What kind of EXPRESS is that? DHL says they hadn't gotten the package yet.
I have been messaging with them for 3 days and they cannot resolve the issue. For the first two days they were telling me LIES that they shipped it. Now they admitted they did not and they have to look for it for ANOTHER 15 days!
The worst nightmare ever. DO NOT BUY THERE!

I love Gearbest, they have mostly everything i'm looking for for way better price than anywhere else and always give very reasonably priced shipping upgrade so I can get my order in 10-12 working in Canada, which is way better than most company shipping from the same location. They also have a loyalty program which always appreciated, who doesn't want to save more? I've never had to open any ticket for any of my order and I've been buying from them for about 3 to 4 years. I mostly order product on flash sale which is a great way to save more, often 30-40% discount.

I ordered bluetooth headphones in Gearbest. It arrived quickly and without any problems. The packaging is whole and the headphones work fine.

I use to buy in many online China stores, but GearBest has given a really good taste between, the price that offers, the quality of the products and the post service. I had to contact them twice about one about the tracking and the other for the guarantee from one product, and they answer me quickly and I got satisfied about the resolution. I live in Mexico

Gearbest is an excellent store, all my products always arrive, well packaged and the prices are unbeatable. It is definitely the best online shopping store in China.

This is really a great online shopping site, a great site especially for Vapor (since I used to buy my vape gear and consumables from them).
Firstly, thanks to the nice and epic customer service provided by Gearbest. I have wrongly ordered some unwanted products and paid for it. I contacted their customer service and check if they could help me cancel or change my order and their responses were swift. Their one-to-one customer service quickly helped me to change my order and shipped my orders out. I received my products in a nice package! Thanks to Gearbest and I highly recommend this site to whom is finding a trustable, safe online shopping site with nice price and nice people.

I have made a lot of orders in GearBest and all of them was perfect. The long time to ship is a Brazilian problem, not GearBest. I recommend to buy in this e-shop.

I've been shopping in the gearbest for many years. Practically everything can be bought there. The prices are very good, with coupons and points you can very much lower the price. I have never had a problem with shipping or returning the product. Good communication. Recently, I bought gimbal smooth-q from them - the piriority line came after 10 days with no additional fees - the price was 50% of the price in the local store. I'm very happy.

Já fiz compras na Gearbest e sempre tive ótimas promoções e o atendimento da empresa quando foi necessário, sempre foi bastante solícito.
Agora estou ansioso pelas próximas compras.

The best shopping experience I've ever had and even now 15 products are waiting for shipment. I'll keep buying from them.

Hello! In the first lines of this letter I want to Express my gratitude! I like them to deal with.
May rating eight out of ten (8/10).
-1 for not very dense packing, the product often comes in a crumpled pack.
-2 to warn about the lack of goods. I ordered from them phone waited three days and I was told that it is not. I had to buy it elsewhere.
Everything else is 10/10. Good shop!

I ordered on December the 2nd, paid for insurance and express shipping and had to pay customs on December the 14th.

It is December the 19th, and DHL -their shipping company- just sent me an email saying GearBest has not even shipped this order yet. 17 days afterwards. With an express shipping query.

Every time I sent GearBest an email I got FAQ copied and pasted, not one single human written sentence. I have been asking why my tracking number did not work (now I know it was not even a DHL number), what are the insurance costs for, if my package would be home before this week (my purchase is this week useless) and if I could get my money back.

None of my questions have been answered yet, I have lost more than 150 for nothing.

Their messenger option is an automated machine, their customer service does not adress the questions asked. On their emails they hyperlinked some words so one would be able to track their package, they were links to their support page instead. Nice one.

I know today that I am not getting my money back, BE CAREFUL! It is a scam. Good news is, one can get the customs costs back.

I ve been gearbest's customer since 2014 when i bought my first electronic cigarette. Lately i bought from there my new xiaomi cellphone and many others gadgets and accesories.

I can only say good words for this eshop. It has one of the most competitive prices in many products categories. And with coupons during holidays and promotions, their prices are unbeatable!

I am also very happy with their customer service, which was very helpfull when i needed it. I can't judge their warranty policy cause i didn't have to use it. All the products i had are working as expected until now.

The only negative i could think, is sometimes their stock availabilty. If the product is in stock it will be shipped immediately. Otherwise you have to wait a little bit. But even so, when i contacted their support center via ticket, they responded immediately giving me an estimated shipping date (which was pretty accurate) and the option to wait or to get a refund.

So 5 stars for gearbest from me with my experience until now.

In my opinion Gearbest is currently the best shop from China.
The prices and promotions are realy attractive. For me prices and webpage itself are better than aliexpress or other simmilar shops from China.
I bought there many items with price lower than in cometitors shops.
There are many ways of payment for order and shipping methods.
Last time they added also possibility to pay by Przelewy24 which is very comfortable for people from Poland

Gearbest is one of the stores that goes a step further than others.
In addition to standard shipping from China or Honk Kong, like others,
He began to provide new services.
The first is the "Priority Line" in which the gearbest takes tax costs.
The second one is organizing warehouses outside China, thanks to which they combine the low price of a Chinese supplier
With fast shipping and no additional tax charges characteristic of local suppliers.
One of the best online stores.