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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I really liked this store, I ordered a DVR there. He came on time, support answers any questions.
Every day there are sales and discounts.
I will order more and recommend to friends
The shipping is very fast and they take care of you a lot, if you have any problem they solve it very fast
I purchased a phone from Gearbest, The service was excellent, the waiting time is short, within 7 days I had my order, and the item arrived in excellent condition, I will definitely purchase from Gearbest again.
Primera vez comprando un smartphone por Internet y me decidí por Gearbest, y no me decepcionó, respondieron a mis dudas y mí smartphone "Xiaomi Mi A1" llegó en excelente estado, seguiré comprando más cosas con ellos en un futuro, 100% recomendable.
Very happy with the website choosed to get my geek stuff. Very secure customer support is efective, is actually quick shipping considering it comes all the way from china.
I recommend it 100 percent
Очень хороший магазин. Часто проводят распродажи и делают скидки на интересные товары. Быстрая доставка в Украину Новой почтой. Служба поддержки работает оперативно. Рекомендую этот магазин.
I bought there wireless earphones. They were cheap and are made perfectly. Works really good. I recommend gearbest.
Best online shop for gadgets, mobile phones, electronic etc.
All services are in pro level. Technical support are one of the best!
Superb prices, promo sales, PayPal paying...
Gearbest is a great company to get products from! The prices are the best around and shipping is very fast. I have bought many items from Gearbest in the past 2 years and I am extremely happy with everything. I will continue to buy more from them.
I already have more than 1 year of knowing the online gearbest store and at the beginning I had many doubts, when I made my first purchase, everything changed. Now I am a loyal customer and I want to recommend it to everyone. You get all kinds of products, especially technology. I live in Colombia, and the orders arrive by free mail in a period of 20 to 30 days. It is understandable considering that you pay little for products of very good quality. I have made more than 10 orders in gearbest and I have never had problems with any product that does not reach me. I will continue with them and continue to reconmendand them. Now they have added payments through the PSE platform, this will make my purchases from Colombia bigger, thanks!
Магазин рекомендую! Отличная потдержка, ценовая политика, быстрая доставка до двери! Заказывал блютуз наушники Bluedio H+ Wireless Bluetooth Headset with Mic - BLACK. Упакованы хорошо. Все работает. Качество звука хорошее. С телефоном коннектится без проблем и спец ПО. Приехало за 2 недели
For me, the gearbest is the best Chinese online store there is, recently competed a tablet, which I am using now, and bought it very cheap, order number is: W**************. My nickname is Matheus. Wel, I bought the gearbest a few months ago and I do not regret any purchase made. I'll buy more at gearbest.
Very nice products with very competitive prices. The shipping time is not always the best, depends on the period of the year
Its been a really good experience to buy from the Web even though it is a little bit risky, however with Gear Best i get accustomed to buy with full confidence and with no stresse at all because i follow my order every time i make one
And im very satisfied with your service
I'll be more pleased if you send me another links to share with you in order to get 300 point GrearBest
Look forward to hear from you ASAP.
Great shop online, vry fast shipping and great support, awesome!
Very great itens for home and eletronics, very good service!
I bought some electronics (computer mouse, bluetooth adapter and usb-hub).
1. The parcel with the goods came quickly in the stated terms.
2. The quality of the product corresponds to the description and photos on the site.
3. The product without damage, works well.
4. It is nice to use the accumulated bonuses to reduce the cost of the purchase.
I advise everyone to this store. Enjoy your shopping!
Gearbest has good prices and fast shipping. Do not expected to be as fast, especially for chineneese warehouses.
J'aime bien ce site d'achat en ligne, la rapidité de livraison vraiment ma choque par rapport a d'autre sites je parle a la livraison gratuit et les produit conforme à la description, pour les prix sont toujours très attractifs et surtout avec les coupons. Finalement le Site est sérieux et Je recommande vivement ce site.
Para o público brasileiro que sobre com os preços abusivos principalmente de produtos de tecnologia, a GEARBEST é uma opção confiável e com uma gama de produtos bem ampla. Só a necessidade de se atentar para os prazos de entrega que são longos em virtude de problemas de entrega com os CORREIOS.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

