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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I've bought in this store many times and the shipment is always faster than other shops and the products are allways in perfect conditions.
I had the best experience with gearbest so far. Never had a problem with delivery time and the customer support always helped me in no time. Also - awesome products!
I've made my first order in september and to be honest i was a little worried buying from China. I chose the cheapest registered shipping method and everything went fine. Product came untouched in pristine condition. Delivery time was pretty fast - there are estimated times mentioned on Gearbest site and my order came even faster. There are lots of quality products to choose from and buying is safe. Fully recommended.
I'm certainly not the most active buyer, but when I need something, I'm, like everyone, rely on the reliability of the store, the breadth of choice, the ease of payment and delivery.
All my purchases on Gearbest were comfortable.
I'm mostly interested in various electronics, but based on my past positive experience with Gearbest, the last order I made already applies to clothing accessories.
A good vast choice, the selection of goods through filters, extensive product descriptions - all these speaks in favor of the store. Gearbest provides several options for delivery, including a very convenient special express channel for residents of Ukraine. A very competitive delivery price and the ability to track significantly simplify the buying process. Packages arrives no later than 12-13 days, which I think is an excellent result.
Plus, Gearbest offers it's Points system, which allows you to accumulate points at each purchase and use them in subsequent acquisitions. It is very interesting and allows you to save money afterwards.
My last finished order was in November when I bought iPazz Port 21S, a mini keyboard for Android TV Box. I was able to get it on a flash sale and got a good quality item at an excellent price. Packaging, delivery and parameters of the keyboard completely satisfied me.
Definetely recommend Gearbest.com!
SİTE ÇOK GÜZEL ÇOK TEŞEKKÜR EDERİM. HARİKA ŞEYLER VAR.
HIZLI OLMASI İYİ OLMASI GÜZEL OLMASI HARİKA BİRŞEY. ÇOK TESEKKURLER
Gearbest is a good online store. Shipments are very well packed. If even the shipment came damaged / faulty then the help center quickly helps solve the problems.
I will continue to shop there.
They have very competitive prices. I would recommend.
Best store of the genre, I made several purchases and I never had any type of problem with the store
A Gearbest é uma excelente loja virtual a qual tem produtos incríveis e com preços muito acessíveis, além disso, e melhor ainda, o atendimento é super premium, são atenciosos e sempre tem o maior interesse em resolver nossas questões!
Orders are smooth. It came as I expected quality. I was very pleased. Unfortunately, the biggest problem I experienced is late delivery. Apart from that, the speed of the cargo is very good. I will continue to do regular shopping. Good thing you are
I think best sites for electronic products. I bought to a lot of orders at 2017. I live at Turkey so shipping time is 15-30 days
I recently discovered this store. The car holder Roidmi ordered, as the price was cheaper than in other stores. The goods are delivered quickly. I liked working with this store. I will order more.
I really liked this store and I advise all of it. When I want to buy something then I know that this is the original and also in this store very nice prices.
Payment made for a smartphone on November 30st. Delivery should be 7 - 12 days (I paid extra for a faster delivery).
We are 4 weeks later and nothing has been delivered. 2 times (so far) they gave me a fake tracking number, very bad communication. After demand for refund and cancelling the order no response whatsoever!
Their website states that over 150 pieces are available from stock, nevertheless they refuse to send anything!
Basically a rip off!
Am cumparat citeva produse de la site-ul gearbest, si le-am primit foarte repede conform planificarii scrise, si aparatele erau la calitatea descrisa in showcase-ul produsului.
Comunicand cu echipa gearbest am descoperit ca dialogul efectuat este la un nivel de elita, respect maxim si satisfactia clientului era in primul rind, nu am fost egnorat nicio data.
Va recomand sa cumparati smartfonuri calitative la preturi ieftine si calitatea superioara.
Succese.
Gearbest is the best store for shopping.
There is always great discounts. Excellent support service.
Always quick dispatch. Delivery to Ukraine about 14 days.
I bought smartphone Xiaomi Redmi Note 4. November 28.
The product came well packed, without damage.
I recommend GearBest for purchases.
I like to shop at GB, I can always find some interesting stuff at usually low prices. And they have many times promos to use. No problem with the shipping, stuff always arrives without damage.
At this point I ordered 55 times at Gearbest, mostly electronics, an here is the reason:
During this 55 orders I opened only 3 tickets.
- One for canceling a preordered flashlight, because of the massive delay of the release (fault of manufacturer)
- One for asking why shipping of some items at that moment took so much time (problems with shipping agencys)
- And the last one for a parcel with an unusual delay, but arrived some days later (fault of shipping agency)
Gearbest always answered quickly, polite and solution-oriented. In the last case, the parcel arrived within the delivery deadline, gearbest set. In the case, the item shouldn't have arrived within the deadline, Gearbest promised me a solution.
Almost always Gerbest has good prices ans in almost every case you can find coupons for making items even cheaper. If you really can't find a coupon, you can still spend some collected points. Unfortunately you can't combine points / coupons / flashsale deals.
I never had a problem with Gearbest. I'm very satisfied with Gearbest and I will definitely remain a customer.
Great GearBest service. Half year after purchase they are still working amazingly well! Quick shipping from Asia. Gearbest is easily one of the best stores to buy tech from Asia. Totally recommended.
I bought so many things from Gearbest. They work really hard to make people satisfied. If there is some problem with product, they come up with a solution really quick, even they send a new one if product does not work properly or not received it 2 months! Which shopping site does that for you? I received all my orders in time and they all worked as expected. Thank you Gearbest.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear N V,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center