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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow Antonio G.
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Good experience
December 22, 2017

I've bought in this store many times and the shipment is always faster than other shops and the products are allways in perfect conditions.

Date of experience: December 21, 2017
Poland
1 review
0 helpful votes
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Best prices and best customer support!
December 22, 2017

I had the best experience with gearbest so far. Never had a problem with delivery time and the customer support always helped me in no time. Also - awesome products!

Date of experience: December 21, 2017
Poland
1 review
0 helpful votes
Follow Maciek Z.
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I've made my first order in september and to be honest i was a little worried buying from China. I chose the cheapest registered shipping method and everything went fine. Product came untouched in pristine condition. Delivery time was pretty fast - there are estimated times mentioned on Gearbest site and my order came even faster. There are lots of quality products to choose from and buying is safe. Fully recommended.

Date of experience: December 21, 2017
Ukraine
1 review
0 helpful votes
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I'm certainly not the most active buyer, but when I need something, I'm, like everyone, rely on the reliability of the store, the breadth of choice, the ease of payment and delivery.
All my purchases on Gearbest were comfortable.
I'm mostly interested in various electronics, but based on my past positive experience with Gearbest, the last order I made already applies to clothing accessories.
A good vast choice, the selection of goods through filters, extensive product descriptions - all these speaks in favor of the store. Gearbest provides several options for delivery, including a very convenient special express channel for residents of Ukraine. A very competitive delivery price and the ability to track significantly simplify the buying process. Packages arrives no later than 12-13 days, which I think is an excellent result.
Plus, Gearbest offers it's Points system, which allows you to accumulate points at each purchase and use them in subsequent acquisitions. It is very interesting and allows you to save money afterwards.
My last finished order was in November when I bought iPazz Port 21S, a mini keyboard for Android TV Box. I was able to get it on a flash sale and got a good quality item at an excellent price. Packaging, delivery and parameters of the keyboard completely satisfied me.
Definetely recommend Gearbest.com!

Date of experience: December 21, 2017
Turkiye
1 review
0 helpful votes
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GEARBEST
December 22, 2017

SİTE ÇOK GÜZEL ÇOK TEŞEKKÜR EDERİM. HARİKA ŞEYLER VAR.
HIZLI OLMASI İYİ OLMASI GÜZEL OLMASI HARİKA BİRŞEY. ÇOK TESEKKURLER

Date of experience: December 21, 2017
Poland
1 review
0 helpful votes
Follow Grzegorz K.
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Gearbest is a good online store. Shipments are very well packed. If even the shipment came damaged / faulty then the help center quickly helps solve the problems.
I will continue to shop there.
They have very competitive prices. I would recommend.

Date of experience: December 21, 2017
Brazil
1 review
0 helpful votes
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Best store of the genre, I made several purchases and I never had any type of problem with the store

Date of experience: December 21, 2017
Brazil
1 review
0 helpful votes
Follow Henrique V.
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A Gearbest é uma excelente loja virtual a qual tem produtos incríveis e com preços muito acessíveis, além disso, e melhor ainda, o atendimento é super premium, são atenciosos e sempre tem o maior interesse em resolver nossas questões!

Date of experience: December 21, 2017
Turkiye
1 review
0 helpful votes
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Good thing you are
December 22, 2017

Orders are smooth. It came as I expected quality. I was very pleased. Unfortunately, the biggest problem I experienced is late delivery. Apart from that, the speed of the cargo is very good. I will continue to do regular shopping. Good thing you are

Date of experience: December 21, 2017
Turkiye
1 review
0 helpful votes
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Amazing site
December 22, 2017

I think best sites for electronic products. I bought to a lot of orders at 2017. I live at Turkey so shipping time is 15-30 days

Date of experience: December 21, 2017
Ukraine
1 review
0 helpful votes
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Purchase of car holder
December 22, 2017

I recently discovered this store. The car holder Roidmi ordered, as the price was cheaper than in other stores. The goods are delivered quickly. I liked working with this store. I will order more.

Date of experience: December 21, 2017
Ukraine
1 review
0 helpful votes
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Gearbest
December 22, 2017

Very fast shipping and delivery, good prices and good quality goods. Delivery to Ukraine is carried out by Nova Poshta, it is very convenient.

Date of experience: December 21, 2017
Ukraine
1 review
0 helpful votes
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I really liked this store and I advise all of it. When I want to buy something then I know that this is the original and also in this store very nice prices.

Date of experience: December 21, 2017
NL
1 review
2 helpful votes
Follow N V.
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Payment made for a smartphone on November 30st. Delivery should be 7 - 12 days (I paid extra for a faster delivery).

We are 4 weeks later and nothing has been delivered. 2 times (so far) they gave me a fake tracking number, very bad communication. After demand for refund and cancelling the order no response whatsoever!

Their website states that over 150 pieces are available from stock, nevertheless they refuse to send anything!

Basically a rip off!

Date of experience: December 21, 2017
Lily L. Gearbest Rep
over a year old

Dear N V,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

MD
1 review
0 helpful votes
Follow Saeed A.
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Am cumparat citeva produse de la site-ul gearbest, si le-am primit foarte repede conform planificarii scrise, si aparatele erau la calitatea descrisa in showcase-ul produsului.
Comunicand cu echipa gearbest am descoperit ca dialogul efectuat este la un nivel de elita, respect maxim si satisfactia clientului era in primul rind, nu am fost egnorat nicio data.
Va recomand sa cumparati smartfonuri calitative la preturi ieftine si calitatea superioara.
Succese.

Date of experience: December 21, 2017
Washington
1 review
0 helpful votes
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Good store Gearbest
December 22, 2017

Gearbest is the best store for shopping.
There is always great discounts. Excellent support service.
Always quick dispatch. Delivery to Ukraine about 14 days.
I bought smartphone Xiaomi Redmi Note 4. November 28.
The product came well packed, without damage.
I recommend GearBest for purchases.

Date of experience: December 21, 2017
Hungary
1 review
0 helpful votes
Follow Kornel O.
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GB is very good, for people like me
December 22, 2017

I like to shop at GB, I can always find some interesting stuff at usually low prices. And they have many times promos to use. No problem with the shipping, stuff always arrives without damage.

Date of experience: December 21, 2017
Germany
1 review
0 helpful votes
Follow Eeyoo J.
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At this point I ordered 55 times at Gearbest, mostly electronics, an here is the reason:

During this 55 orders I opened only 3 tickets.
- One for canceling a preordered flashlight, because of the massive delay of the release (fault of manufacturer)
- One for asking why shipping of some items at that moment took so much time (problems with shipping agencys)
- And the last one for a parcel with an unusual delay, but arrived some days later (fault of shipping agency)

Gearbest always answered quickly, polite and solution-oriented. In the last case, the parcel arrived within the delivery deadline, gearbest set. In the case, the item shouldn't have arrived within the deadline, Gearbest promised me a solution.

Almost always Gerbest has good prices ans in almost every case you can find coupons for making items even cheaper. If you really can't find a coupon, you can still spend some collected points. Unfortunately you can't combine points / coupons / flashsale deals.

I never had a problem with Gearbest. I'm very satisfied with Gearbest and I will definitely remain a customer.

Date of experience: December 21, 2017
Kuba R.
Poland
1 review
1 helpful vote
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Satisfied
December 22, 2017

Great GearBest service. Half year after purchase they are still working amazingly well! Quick shipping from Asia. Gearbest is easily one of the best stores to buy tech from Asia. Totally recommended.

Date of experience: December 21, 2017
Turkiye
1 review
0 helpful votes
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I bought so many things from Gearbest. They work really hard to make people satisfied. If there is some problem with product, they come up with a solution really quick, even they send a new one if product does not work properly or not received it 2 months! Which shopping site does that for you? I received all my orders in time and they all worked as expected. Thank you Gearbest.

Date of experience: December 21, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom