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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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The best products and at a good price can be found at gearbest.com with shipping to everyone you can get from an electronic piece to the latest cell phone, has a good customer service to help you. I recommend buying at gearbest
Gearbest parabéns pela loja e sua incrível estrutura eu já comprei muitos produtos pela gearbest e ela sempre supera as minhas expectativas parabéns produtos de ótima qualidade preço baixo produtos muito bem embalados e chega muito rápido eu mesmo já recebi produtos aqui no brasil com 10 dias parabéns recomendo
Buy products on Gearbest, I was not very long ago. But I literally fell in love with this store! Before that, I shopped in different stores and shopping sites, but Gearbest store, I liked the most! Items come in original packaging. And most importantly, my orders come very quickly. Also very pleased with good discounts on products. Very often discount coupons, using which you can buy goods at the lowest price! Now Gearbest is my favorite store. I am very pleased with the quality of service, attention and care to their customers! Who still doubts, feel free to buy. You definitely will be satisfied! To all, good shopping!
Gearbest is a site where you can get the products you want at affordable prices. The best part is not being with different sellers but being with a single seller, this makes buying a lot easier because you just search by categories or product keywords select the item and buy it. Shipping options are abundant (registered, unregistered, priority and Expedited). And the payment can be made by PayPal or any other Credit Card company.
I ordered the xiaomi mi wifi 300m amlifier with the order number W************** on 24 November 2017. After 1 week the order was delivered. The product is excellent. And GearBest customer service helped in every aspect.
Molto buona qualità prezzo, spedizioni un po' lunghe ma tutto sommato é un buon sito dove comprare qualsiasi cosa ti serve io ho comprato molte cose e continuerò
This is my First Over Seas purchase i had a very good experience with Gearbest. The product and PRICE is AFFORDABLE Quality ALSO GOOD. Now i become Repeated customer of Gearbest.
I do always buy from several stores But Gearbest is the greatest one, Since Im a big fan of Phones, I bought a Phone from Gearbest with a sheap price and it's quality is super amazing, They offer several shipping methods ( registered, unregistered, priority and Expedited) and what I like more about Gearbest is it's costumer support, whenever a I had such a problem they usually offer to help withing 24h and Im always satisfied with the costumer support. To conclude, I would highly recommend that you buy from gearbest since you will be satisfied with the products and services they offer.
Lots, lots of variety of products and great prices.
Daily promotions and offers up to 50% off.
Possibility of installments for my country.
Very cheap shipping rates.
Very fast and considerate pre-sales and after-sales support.
Detailed tracking information available soon after purchase.
Advantageous loyalty program.
Fast and complete App, available in my language.
It could improve the shipping time.
The purchased wifi amplifier is great. The price of the gearbest is EXCELLENT. Contact and shipping also ok. I recommend shopping on a Gearbest with all my heart.
I've ordered a samsung micro sd card 64gb. The product was great and the shipping fast. Great customer service as well. 1+
The site is a world-class site with products at a reasonable price and I purchased more than 30 different products and abundant shipping options (registered, unregistered, priority and expedited)
It has a support center that answers your inquiry 24/24 hours
There is a great system in the site through the points at the purchase of the transfer to the money and reduce the price produced
I bought a wonderful Original Xiaomi Ultra-thin *******mAh Mobile Power Bank 2 in the store Gearbest.com. Excellent service, transparent payment system through PayPal. Free and fast delivery. I am happy with the purchase of 100% and I'm grateful to the store. I have more than 60 orders in this store. I never had any problems.
I ordered more than 10 in the same week. The most affordable and top quality shopping site I have ever seen. I shop very easily and send them to my address as soon as possible. I bought quite a lot of Xiaomi products. And I will continue to take it!
I had a warranty problem with Gear Best, however after a few messages they will give me the value of my product, this solution left me very satisfied, I recommend the site to everyone.
-offers cheap and quality items
-availability to pay using paypal is great for me
-offers fast shipping for low price
-i have issues such as getting the wrong item, and doesnt received my items. But everything has been solved and i got refunded by them in such a quick manner.
Good site and suport. Price is good, I dont have one single problem with site i will see what bring future
Make order a Xiaomi Gloves to Russia. Best price with coupons and fast deliver.
Also, with cashback the price is lowest in China.
I'm very satisfied with the support of gearbest, always on time and willing to help costumers, that's what makes a company great :)
I've discovered GearBest looking for some gadgets, after read some good reviews of this page I decided to buy a lot of stuff, and everything was perfect! When they prepare your things to be sent, they make a picture of your package, it's a good thing if you chose the shipping without tracking.
After years of buying online I can assure you GearBest has te best prices, service, coupons...
I really like GearBest but if something changes I will give you info.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Daniel,
Thank you for your review.
All of our Gearbest items must meet strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so we can give you a suitable solution.
Best regards,
Gearbest Customer Service Center