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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Best prices on the web
December 24, 2017

The best products and at a good price can be found at gearbest.com with shipping to everyone you can get from an electronic piece to the latest cell phone, has a good customer service to help you. I recommend buying at gearbest

Date of experience: December 23, 2017
Brazil
1 review
0 helpful votes
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Loja fantastica parabens
December 24, 2017

Gearbest parabéns pela loja e sua incrível estrutura eu já comprei muitos produtos pela gearbest e ela sempre supera as minhas expectativas parabéns produtos de ótima qualidade preço baixo produtos muito bem embalados e chega muito rápido eu mesmo já recebi produtos aqui no brasil com 10 dias parabéns recomendo

Date of experience: December 23, 2017
RU
1 review
0 helpful votes
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Buy products on Gearbest, I was not very long ago. But I literally fell in love with this store! Before that, I shopped in different stores and shopping sites, but Gearbest store, I liked the most! Items come in original packaging. And most importantly, my orders come very quickly. Also very pleased with good discounts on products. Very often discount coupons, using which you can buy goods at the lowest price! Now Gearbest is my favorite store. I am very pleased with the quality of service, attention and care to their customers! Who still doubts, feel free to buy. You definitely will be satisfied! To all, good shopping!

Date of experience: December 23, 2017
Portugal
1 review
0 helpful votes
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GearBest Easy Shopping
December 24, 2017

Gearbest is a site where you can get the products you want at affordable prices. The best part is not being with different sellers but being with a single seller, this makes buying a lot easier because you just search by categories or product keywords select the item and buy it. Shipping options are abundant (registered, unregistered, priority and Expedited). And the payment can be made by PayPal or any other Credit Card company.

Date of experience: December 23, 2017
Turkiye
1 review
0 helpful votes
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I ordered the xiaomi mi wifi 300m amlifier with the order number W************** on 24 November 2017. After 1 week the order was delivered. The product is excellent. And GearBest customer service helped in every aspect.

Date of experience: December 23, 2017
Italy
1 review
0 helpful votes
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Buona qualità/prezzo
December 24, 2017

Molto buona qualità prezzo, spedizioni un po' lunghe ma tutto sommato é un buon sito dove comprare qualsiasi cosa ti serve io ho comprato molte cose e continuerò

Date of experience: December 23, 2017
Turkiye
1 review
1 helpful vote
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Best
December 24, 2017

The best foreign order site. Products are good quality and cheap. Cargo is so fast. Support lines are fast

Date of experience: December 23, 2017
India
1 review
0 helpful votes
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FANTASTIC
December 24, 2017

This is my First Over Seas purchase i had a very good experience with Gearbest. The product and PRICE is AFFORDABLE Quality ALSO GOOD. Now i become Repeated customer of Gearbest.

Date of experience: December 23, 2017
Morocco
2 reviews
0 helpful votes
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I do always buy from several stores But Gearbest is the greatest one, Since Im a big fan of Phones, I bought a Phone from Gearbest with a sheap price and it's quality is super amazing, They offer several shipping methods ( registered, unregistered, priority and Expedited) and what I like more about Gearbest is it's costumer support, whenever a I had such a problem they usually offer to help withing 24h and Im always satisfied with the costumer support. To conclude, I would highly recommend that you buy from gearbest since you will be satisfied with the products and services they offer.

Date of experience: December 23, 2017
Brazil
1 review
1 helpful vote
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Lots, lots of variety of products and great prices.
Daily promotions and offers up to 50% off.
Possibility of installments for my country.
Very cheap shipping rates.
Very fast and considerate pre-sales and after-sales support.
Detailed tracking information available soon after purchase.
Advantageous loyalty program.
Fast and complete App, available in my language.

It could improve the shipping time.

+3
Date of experience: December 23, 2017
Poland
1 review
0 helpful votes
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The purchased wifi amplifier is great. The price of the gearbest is EXCELLENT. Contact and shipping also ok. I recommend shopping on a Gearbest with all my heart.

Date of experience: December 23, 2017
Germany
1 review
0 helpful votes
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Great product & customer service
December 24, 2017

I've ordered a samsung micro sd card 64gb. The product was great and the shipping fast. Great customer service as well. 1+

Date of experience: December 23, 2017
Morocco
1 review
0 helpful votes
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The site is a world-class site with products at a reasonable price and I purchased more than 30 different products and abundant shipping options (registered, unregistered, priority and expedited)
It has a support center that answers your inquiry 24/24 hours
There is a great system in the site through the points at the purchase of the transfer to the money and reduce the price produced

Date of experience: December 23, 2017
Ukraine
1 review
0 helpful votes
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I bought a wonderful Original Xiaomi Ultra-thin *******mAh Mobile Power Bank 2 in the store Gearbest.com. Excellent service, transparent payment system through PayPal. Free and fast delivery. I am happy with the purchase of 100% and I'm grateful to the store. I have more than 60 orders in this store. I never had any problems.

Date of experience: December 23, 2017
NL
1 review
0 helpful votes
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GearBest is the best!
December 24, 2017

I ordered more than 10 in the same week. The most affordable and top quality shopping site I have ever seen. I shop very easily and send them to my address as soon as possible. I bought quite a lot of Xiaomi products. And I will continue to take it!

Date of experience: December 23, 2017
Brazil
1 review
1 helpful vote
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I had a warranty problem with Gear Best, however after a few messages they will give me the value of my product, this solution left me very satisfied, I recommend the site to everyone.

Date of experience: December 23, 2017
Lily L. Gearbest Rep
over a year old

Dear Daniel,

Thank you for your review.

All of our Gearbest items must meet strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.

We have sent you a ticket regarding your issue. Please kindly reply to us so we can give you a suitable solution.

Best regards,

Gearbest Customer Service Center

Malaysia
1 review
0 helpful votes
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-offers cheap and quality items
-availability to pay using paypal is great for me
-offers fast shipping for low price
-i have issues such as getting the wrong item, and doesnt received my items. But everything has been solved and i got refunded by them in such a quick manner.

Date of experience: December 23, 2017
Slovakia
1 review
0 helpful votes
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Good chinese site
December 24, 2017

Good site and suport. Price is good, I dont have one single problem with site i will see what bring future

Date of experience: December 23, 2017
RU
1 review
0 helpful votes
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Best China store
December 24, 2017

Make order a Xiaomi Gloves to Russia. Best price with coupons and fast deliver.
Also, with cashback the price is lowest in China.

Date of experience: December 23, 2017
Spain
2 reviews
3 helpful votes
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Always the best
July 10, 2018
Updated review

I'm very satisfied with the support of gearbest, always on time and willing to help costumers, that's what makes a company great :)

Date of experience: December 23, 2017

Gearbest, my favorite place to buy gadgets
August 7, 2015
Previous review

I've discovered GearBest looking for some gadgets, after read some good reviews of this page I decided to buy a lot of stuff, and everything was perfect! When they prepare your things to be sent, they make a picture of your package, it's a good thing if you chose the shipping without tracking.
After years of buying online I can assure you GearBest has te best prices, service, coupons...

I really like GearBest but if something changes I will give you info.

Date of experience: August 7, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom