Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest is a very excellent shop to purshace products. Trustfu, easy and gives the best prices. They also have a good customer support service.
I am very satisfed to make a business with you. I can buy all items that I need to use from your website very quickly. And your support that after I shop is thr most importand thing for me.
I bought from them and I found really good, quality products and excellent delivery times, even less than expected!
Gearbest es una página fantástica, la descubrí hace más de un año cuando me compré mi primera smartband y desde antonces he realizado muchísimos pedidos en ella, desde cables, fundas y auriculares hasta móviles para amigos y familiares. Siempre que me ha surgido algún problema me lo han podido resolver de manera bastante rápida, el servicio técnico es muy bueno y de verdad que es por eso que siempre que necesito algo intento pedirlo por esta web. Sinceramente es una opción muy buena a tener en cuenta! Además de ofrecer precios increibles y dar la garantia de que son 100% verdaderos.
Recommend 100%
The order came in perfect state and really quickly.
All my other orders arrived in amazinf condition.
Their costumer services is really helpfull.
I bought my laptop, phone, watch and many other things in Gearbest and it was always a good experience. Around ten days for the delivery and everything in perfect condition. I can't say anything about the after sale service because I never needed it. They have very good sales to get products a lot cheaper than in Europe. The only con in that sometimes the delivery can take a long time, like the last purchase I did, that took around month and a half due to christmas I guess.
Gearbest is one of the best online stores on the internet. Customer service in less than 48 hours. Precious prices and fast shipping. Amazing.
Ordered 6 products on November 29,2017. I was informed on Jan 2nd 2017 that the products were shipped back to the Chinese warehouse? Gearbest offered an apology. I contacted them 6 times over the course of weeks I was assured that the delivery was imminent. If I want the items I will have to pay for the shipping again was their offer. They did offer a refund but the $25 shipping and insurance cost would not be refunded. So if you pay for shipping please be aware that if there is an issue they will not pay for their errors or mistakes or the shippers errors or mistakes. I paid for the items to be shipped to my address not the customs office in my country. How can that be fair? I am not asking for something that I did not pay for I already paid for and if this was something that I made an error or mistake I would expect to be responsible. Gearbest is not responsible for anything in their response. Please understand that shipping items back implies that something was illegal in this transaction and if the products did not clear customs for some reason and it was returned this appears to be as suspicious. You order at your own risk.
You apologize for the error and then you charge me for the shipping that I did not receive then you ask me for the shipping again? I want the products and I ordered from you before with no issues. If you cannot ship the products to my address I WANT A FULL REFUND including the shipping. Failure to do so will result in me filing an action with the court system for a legal remedy. The products as I understand did arrive in the US but they were shipped back so I do have legal recourse and will be filing an action for the shipping costs should you decide to not reimburse me. I want the selected products.
Order goes very well. Ordered item arrived in less than 3 weeks with free shipping! I had also question about my order and customer support staff are very helpful, I got answer to my question in less than a day. Arrived goods was exactly as described. All over my experience with Gearbest was very good!
I'm satisfied with the quality of Xiaomi products, in fact a little bit surprised, cause I didn't know the brand so far. I'm satisfied with Gearbest as well, cause they have good prices, a lot of promotions and also fast delivery.
Still had to go through hell and high water with my order just to finally have it refunded to my card. It would have been better if I actually received my order but good enough for me because along with the refund I was given a bonus 300 points.
It's official I'm never ordering from or recommending this site to anyone that lives in the U. S they don't refund your money instead they give the money back via points in their website. And they want me to pay more for an item i already paid for just so they can ship it out.
O melhor site para exportação, preço bom, qualidade e rapidez, viciado em comprar na GearBest. Já mania no Brasil.
I already bought some products in gerabest, one of them was a Xiaomi Mi A1 that arrived in Brazil (I am from Brazil) in 20 days. Came well packed and the post was fast.
Most of my purchases were shipped one day after payment confirmation. I've never had a problem with Gearbest. I think it's great to buy installments. Another positive thing is the GB points acquired with each purchase made, which become discounts for new purchases.
Gearbest.com has been my favourite online retailer to use. As someone that that doesn't like to spend money, I find myself coming back every day to see what I can order next. They have a superb reward system that gives you points for logging in every day without the need to purchase anything. Customer service is also phenomenal and you have the option to either log a ticket and wait a maximum of 24 hours for a reply or live chat to someone halfway across the world. Then there's the ridiculous flash sales that allow you to buy some products and cheaper than anywhere else prices. Ordered products are packaged and shipped very promptly and delivery time depends on the efficiency of customs in your country, but the wait is always worth it because of the savings you receive and the quality of the products on sale. I really cannot fault them on anything and I'm sure if anyone gave them a chance they'd be seriously hooked like I am
I am satisfied by the service of gearbest. It has many gadgets and items on sale and the customer service has been excellent
My experience with Gearbest is very good. I made more than 150 orders and I didn't have any inconvenient with Gearbest. Im very happy with it.
Gearbest.com is a very good seller. I had an excellent service, great support and posting super fast! Highly recommend to everyone!
Shipment received very well packaged. I live in Poland, a Polish shipping time at a very good level. I recommend this seller. My Order Number: W************** :)
Site is ok. Like the points system and coupons to reduce price. Delivery is sometimes slow though.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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Dear John,
Thank you for your comment.
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Best regards,
Gearbest Customer Service Center