logo

Gearbest

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Gearbest

3.7
gearbest.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
Follow Mike G.
Unfollow Mike G.
Share Review
Report Review

Quality of the product was great!
January 4, 2018

I was honestly doubting the quality of the items but when i got my order, i was surprised that it was even better than what i was expecting!

The customer service was always quick and kind on the replys about my questions on my package!

Date of experience: January 3, 2018
Hungary
1 review
0 helpful votes
Follow ZsoltFerenc K.
Unfollow ZsoltFerenc K.
Share Review
Report Review

I orderd many times from gearbest.com, and i was always satisfied with the product, with shipping method, and with the site as well. I really recommend this site to anyone, they always have some good discounts.

Date of experience: January 3, 2018
Greece
2 reviews
0 helpful votes
Follow Mike H.
Unfollow Mike H.
Share Review
Report Review

Gearbest, the best!
January 4, 2018

I have bought from them several times. Prices are great especially if you find coupons! Whenever i had problems, i contact their support and we always find solution. If they fix some issues with the shippings, they are not gonna have competitors

Date of experience: January 3, 2018
Portugal
1 review
0 helpful votes
Follow Luis S.
Unfollow Luis S.
Share Review
Report Review

The best online store
January 4, 2018

I'm a customer of Gearbest for over a year and I've done dozens of orders.
I can say Gearbest is the best place for online orders. They have a huge sort of great products at very competitive prices. Shipping time to Portugal is faster than other stores, since they ship the products almost immediately and use quality carriers in Europe. Products usually take around 15 days to arrive, while other stores usually take uo to 30 days or even more.
Also, their support and warranty policy is very effective, since they've been very helpful the few times I needed support.

I totally recommend this store, since I always had my product delivered and found great promotions on Gearbest.

Date of experience: January 3, 2018
Poland
2 reviews
0 helpful votes
Follow Mariusz D.
Unfollow Mariusz D.
Share Review
Report Review

Xiaomi bulb
January 4, 2018

The bulb is great. Very, very polished application for its operation, brightness is acceptable, changing colors or white temperature works quickly and smoothly, the ability to save predefined settings.

Regarding the store- i have been buying there for a few years, and I have not been disappointed yet. Products always as described, great customer support. I especially like coupons and promotional codes that lower the price, useful not only for expensive purchases, but also for small, cheap ones. In the store there is also the possibility of collecting points (for shopping, review, logging into a mobile application), which we can use to lower the price of future purchases. A little long waiting time for shipping, but of course it does not depend on the store.

Date of experience: January 3, 2018
Portugal
1 review
0 helpful votes
Follow Jorge F.
Unfollow Jorge F.
Share Review
Report Review

Shop at the gearbest
January 4, 2018

To this day I have good references from Gearbest, I have received all the orders I have made, customer support is always and mainly responsive in solving problems.
Based on my experience, I will continue to shop at the gearbest.

Date of experience: January 3, 2018
Poland
1 review
0 helpful votes
Follow Angela B.
Unfollow Angela B.
Share Review
Report Review

I have a very good experience with GEARBEST, good support and contact, low prices, fast shipping and the opportunity to break prices with points. I recommend it 100%!

Date of experience: January 3, 2018
Turkiye
1 review
0 helpful votes
Follow BURAK O.
Unfollow BURAK O.
Share Review
Report Review

Gorgeous Shopping
January 3, 2018

Gearbest is the best shopping website in the world. Thanks for such a wonderful shopping experience. Thanks for such a good shopping experience.

Date of experience: January 3, 2018
RU
1 review
0 helpful votes
Follow Alexey L.
Unfollow Alexey L.
Share Review
Report Review

Best gadgets shop :)
January 3, 2018

I ordered Original Samsung UHS-3 64GB Micro SDXC Memory Card at GearBest, the order was shipped very fast with tracking information. Memory Card works great, I ordered it for my Dji Mavic 2 Zoom drone. This shop offers best price.
Order number: **************915 (02/10/2018 21:59:41 PM)

Date of experience: January 3, 2018
South Africa
1 review
0 helpful votes
Follow Khaphela N.
Unfollow Khaphela N.
Share Review
Report Review

Gearbest is the best
January 3, 2018

Their prices are very reasonable, and shipping suits any pocket. I love their gadgets and the customer care consultants go the extra mile

Date of experience: January 3, 2018
Tunisia
1 review
0 helpful votes
Follow Grine Y.
Unfollow Grine Y.
Share Review
Report Review

Gearbest the best
January 3, 2018

I like gearbest because the warranty is good and the prices are very low. And I like also the support customers because I had a problem and they helped me very well and with the French express shipping I can avoid the taxes. I LIKE SO MUCH GEARBEST AND I WILL SHOP YOU AGAIN

Date of experience: January 2, 2018
Australia
1 review
0 helpful votes
Follow Ryan Z.
Unfollow Ryan Z.
Share Review
Report Review

Have shopped with them many times and have been very satisfied with their service. Shipping times varied from a few weeks to a month.

Date of experience: January 2, 2018
Brazil
1 review
0 helpful votes
Follow Marcos C.
Unfollow Marcos C.
Share Review
Report Review

I CANT BELIEVE!
January 3, 2018

I live in brazil and things here becouse of the tax are too expensive, so i decide to import, this is a thing i have had fear becouse i dont know if the packeg will be at my hands or will arrive. For my surprise gearbest help me with everything i needed, they aswear my questions and when the packeg has arrived they ask if everything was fine, well, tks.

Date of experience: January 2, 2018
Brazil
1 review
0 helpful votes
Follow Eric S.
Unfollow Eric S.
Share Review
Report Review

Muito bom
January 3, 2018

Gostei muito do produto 1 vez, demorou um pouco, mais foi rapido parte dos correios br, e já fiz outra encomenda no aguardo já

Date of experience: January 2, 2018
Brazil
1 review
0 helpful votes
Follow Bruno R.
Unfollow Bruno R.
Share Review
Report Review

I made my first purchase on GearBest a little over a month ago and was amazed at the store in many ways. I had tried to buy the same product on another site but I had many problems with all my credit cards (until now I do not understand why), and at GearBest I was able to make the same purchase quite easily with no problems at a better price than the previous site. Another point to highlight is the time of shipment and arrival, delayed half of the forecast, with a well packaged product in two different packages to preserve the integrity of the device. I was so pleased with the purchase that soon after I made two new orders and I have several more in mind. Definitely GearBest is one of the best online shopping sites today, on a global scale.

Date of experience: January 2, 2018
Poland
1 review
0 helpful votes
Follow Marcin M.
Unfollow Marcin M.
Share Review
Report Review

I have a lot succes shopping with Gearbest.com - the tracking system is working fine, products have safe package and good quality.
And the PRICE - big sales, many coupons, christmas discounts, birthday promo,
After that u can earn points and reduce your price even more!
If you want good price and quality - answer is Gearbest! :)

Date of experience: January 2, 2018
GB
1 review
0 helpful votes
Follow Simon C.
Unfollow Simon C.
Share Review
Report Review

A trusted company!
January 3, 2018

I've been ordering from Gearbest for around a year now. They have great products, the prices are really good, postage and packaging is cheap and usually arrives within 7-10 days. This is particularly good against some other Chinese sites taking anywhere from 30-50 days to reach the UK. If you're a hobbyist or tech fan, this is the best site for you. I can't recommend it enough!

Date of experience: January 2, 2018
Brazil
1 review
0 helpful votes
Follow Mayara M.
Unfollow Mayara M.
Share Review
Report Review

Great
January 3, 2018

I had never made a purchase outside of Brazil before on the internet because I was afraid. But the gearbest made it much easier to buy. The site is practical, customer service is fast. And shipping as well. My purchase arrived well before the deadline. The product came well packed and as advertised on the website. I am very satisfied and will buy many other times through the site.

Date of experience: January 2, 2018
Turkiye
2 reviews
0 helpful votes
Follow Ahmet A.
Unfollow Ahmet A.
Share Review
Report Review

DRON AND Xiaomi sales
January 3, 2018

DRON AND Xiaomi Xiaomi Yeelight Xiaomi Mi Band 2 more sales store

I bought more than 100 items i do not have a problem

Customer service always respond

Never i have a problem wiht us & usually they have the best prizes if you use the coupons or if they have a flash sales. If i have any doubt they reply me before 24 hours in your language (this is a good point respect other online shops) Problably the worst it's the time of dispatch, around 10 days but this is the prizes for buy things cheapers and originals. There some specials days (11/11, black friday, Christmas.)

Pros -Prizes-Answers less 24h in your language-Originals products-Accept Paypal Cons
-Time for received the products"

Date of experience: January 2, 2018
Poland
1 review
0 helpful votes
Follow Michal H.
Unfollow Michal H.
Share Review
Report Review

Zakupy
January 3, 2018

Szybka dostawa, towar zgodny z opisem, gorąco polecam. Zakupy w gearbest to czysta przyjemność. Bardzo dobre produkty.

Date of experience: January 2, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom