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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I was honestly doubting the quality of the items but when i got my order, i was surprised that it was even better than what i was expecting!
The customer service was always quick and kind on the replys about my questions on my package!
I orderd many times from gearbest.com, and i was always satisfied with the product, with shipping method, and with the site as well. I really recommend this site to anyone, they always have some good discounts.
I have bought from them several times. Prices are great especially if you find coupons! Whenever i had problems, i contact their support and we always find solution. If they fix some issues with the shippings, they are not gonna have competitors
I'm a customer of Gearbest for over a year and I've done dozens of orders.
I can say Gearbest is the best place for online orders. They have a huge sort of great products at very competitive prices. Shipping time to Portugal is faster than other stores, since they ship the products almost immediately and use quality carriers in Europe. Products usually take around 15 days to arrive, while other stores usually take uo to 30 days or even more.
Also, their support and warranty policy is very effective, since they've been very helpful the few times I needed support.
I totally recommend this store, since I always had my product delivered and found great promotions on Gearbest.
The bulb is great. Very, very polished application for its operation, brightness is acceptable, changing colors or white temperature works quickly and smoothly, the ability to save predefined settings.
Regarding the store- i have been buying there for a few years, and I have not been disappointed yet. Products always as described, great customer support. I especially like coupons and promotional codes that lower the price, useful not only for expensive purchases, but also for small, cheap ones. In the store there is also the possibility of collecting points (for shopping, review, logging into a mobile application), which we can use to lower the price of future purchases. A little long waiting time for shipping, but of course it does not depend on the store.
To this day I have good references from Gearbest, I have received all the orders I have made, customer support is always and mainly responsive in solving problems.
Based on my experience, I will continue to shop at the gearbest.
I have a very good experience with GEARBEST, good support and contact, low prices, fast shipping and the opportunity to break prices with points. I recommend it 100%!
Gearbest is the best shopping website in the world. Thanks for such a wonderful shopping experience. Thanks for such a good shopping experience.
I ordered Original Samsung UHS-3 64GB Micro SDXC Memory Card at GearBest, the order was shipped very fast with tracking information. Memory Card works great, I ordered it for my Dji Mavic 2 Zoom drone. This shop offers best price.
Order number: **************915 (02/10/2018 21:59:41 PM)
Their prices are very reasonable, and shipping suits any pocket. I love their gadgets and the customer care consultants go the extra mile
I like gearbest because the warranty is good and the prices are very low. And I like also the support customers because I had a problem and they helped me very well and with the French express shipping I can avoid the taxes. I LIKE SO MUCH GEARBEST AND I WILL SHOP YOU AGAIN
Have shopped with them many times and have been very satisfied with their service. Shipping times varied from a few weeks to a month.
I live in brazil and things here becouse of the tax are too expensive, so i decide to import, this is a thing i have had fear becouse i dont know if the packeg will be at my hands or will arrive. For my surprise gearbest help me with everything i needed, they aswear my questions and when the packeg has arrived they ask if everything was fine, well, tks.
I made my first purchase on GearBest a little over a month ago and was amazed at the store in many ways. I had tried to buy the same product on another site but I had many problems with all my credit cards (until now I do not understand why), and at GearBest I was able to make the same purchase quite easily with no problems at a better price than the previous site. Another point to highlight is the time of shipment and arrival, delayed half of the forecast, with a well packaged product in two different packages to preserve the integrity of the device. I was so pleased with the purchase that soon after I made two new orders and I have several more in mind. Definitely GearBest is one of the best online shopping sites today, on a global scale.
I have a lot succes shopping with Gearbest.com - the tracking system is working fine, products have safe package and good quality.
And the PRICE - big sales, many coupons, christmas discounts, birthday promo,
After that u can earn points and reduce your price even more!
If you want good price and quality - answer is Gearbest! :)
I've been ordering from Gearbest for around a year now. They have great products, the prices are really good, postage and packaging is cheap and usually arrives within 7-10 days. This is particularly good against some other Chinese sites taking anywhere from 30-50 days to reach the UK. If you're a hobbyist or tech fan, this is the best site for you. I can't recommend it enough!
I had never made a purchase outside of Brazil before on the internet because I was afraid. But the gearbest made it much easier to buy. The site is practical, customer service is fast. And shipping as well. My purchase arrived well before the deadline. The product came well packed and as advertised on the website. I am very satisfied and will buy many other times through the site.
DRON AND Xiaomi Xiaomi Yeelight Xiaomi Mi Band 2 more sales store
I bought more than 100 items i do not have a problem
Customer service always respond
Never i have a problem wiht us & usually they have the best prizes if you use the coupons or if they have a flash sales. If i have any doubt they reply me before 24 hours in your language (this is a good point respect other online shops) Problably the worst it's the time of dispatch, around 10 days but this is the prizes for buy things cheapers and originals. There some specials days (11/11, black friday, Christmas.)
Pros -Prizes-Answers less 24h in your language-Originals products-Accept Paypal Cons
-Time for received the products"
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

