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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I live in Turkey,
The cargoes come without problems, they come up to the cheap and reliable home,
I do not have problems in their products,
W************** Aramex cargo arrived at home for 15 days
I have bought DOCTOR·B Deep Cleaning Toothbrush - 4PCS. I really like them! Quality and package are just amazing! I think GearBest is a great place to buy. GearBest has the best prices comparing with other online shops. They always have discounts on different items. And they also have a system of incentive points, with which you can further reduce the price.
Customer service is also OK, always try to settle the case in favor of the customer.
I ordered on Nov 27, never wait "so long" due to the Xmas period and lot of orders on the site, and it takes just 1 month.
All products was perfect, quality stuff. I bought a vape mechanical mod, 3 atomizers and accessories for just 65 euros. Super!
I bought a 3d printer around 150$ and the product I receive has missing parts. Due to this I could not use the printer. When I asked for the missing parts they asked me to weight of the product and photos of missing items.
They finally accepted to send the missing items but asked me to wait for 2 months. 1month for the processing and 1 month for the shippment.
Stay away from this company as they are not US based they treat you really bad. I dont want anybody to work with them based on my experience.
Hace unas semanas compre unos productos en Gearbest Order number: W**************, y llegaron muy rapido y en excelente estado. Sin duda seguire comprando ahí ya que tienen el mejor servico y atencion al cliente. Los mejores productos y atencion al cliente sin duda ahi los encontraran.
No se arrepentiran.
Ordered a smartphone Xiaomi Mi Max 2 just for $194.5, despite the holidays the phone arrived on time ~ for two weeks. The price is the lowest in the market, the phone quality, in the original packaging. Very satisfied, Now I want to order a TV box, I will recommend to friends.
This store is very fantastic, the ship and price of the all products are very low price, incredible international online store
Me parece una tienda muy buena con excelentes productos, buenos precios y calidad en sus productos, sus métodos de envío igual son muy buenos y a bajo precio todo excelente
En mi caso particular vivo en Mexico asi que los productos tecnologicos son algo dificiles de encontrar y sobre todo a precios altos. En GearBest tiene un amplio repertorio de articulos para la casa, bebes, juguetes, electronica y demas. Yo he comprado articulos como altavoces, camaras, celulares, audifonos entre otros y aunque son marcas genericas o poco conocidas son de muy buena calidad los materiales de construccion pero mejor aun los precios son bajos.
El envio desde China a Mexico puede llegar a tardar entre 15 y 21 dias. Que aunque es algo considerable realmente lo que uno paga por el envio es muy poco asi que este no deberia ser un problema bueno al menos no lo fue para mi.
No dudes en comprar desde esta pagina es muy sencillo, si ya cuentas con cuenta PAYPAL pagar es sencillo y sino tienes pues no es problema ya que hay otros modos de pago desde MEXICO inclusive desde un OXXO puedes pagar.
Altamente recomendada la pagina.
I recommend GearBest because of interesting offer, good prices, great support and transparent site. I've just bought Xiaomi Mi Band 2 there and I'm fully satisfied with this shop. My order was shipped quickly and arrived in about 3 weeks. It was safely packaged and I could track it's delivery online. GearBest support answered all my questions in detail as well.
The webshop looks nice and might give the picture of being more serious than other on the market but it is worse than Aliexpress or Ebay who usually ships in just a day or two even though the shipping can take up to a month or longer. Because of this I ordered two smart watches from Gearbest when the shipping was told to be two days later and flight with DHL in another 4-7 days. More than a month later the items have not been shipped due to out of stock. However the same items is listed to be in stock with shipping in two days in the webshop no matter when I look and the support is promising shipping just in a few days or asking to change chipping method or some other questions so they can be excused for waiting on my answer... I got the option to change items, wait or get my money back but nothing happened when I picked the last option so I guess I am scammed on my money or get the watches when they're already old. The custom support is a robot that politely ask you for your understanding but after you found out that there will never be any personal support you just want to robot-attack all the company!
Dear Magnus,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center
I recommend Gearbest, I finally received all my orders. We can have worldwide free shipping, good prices, and coupons codes too!
The support is good and friendly. Enjoy :p
I buy many thing from GearBest.com (over 100), shop is popular within my friends. I reccomend, shopping is safe, they almost every time shipping fast (or write on product page when ships), and have many different forms of shipping, i reccomend Priority Line for shiping expensive goods in Europe (tax friendly). You can pay with creditcard or via PayPal(reccomended).
They have good price on electronics, phones, speaker or gadgets, sometimes you should look for coupons that reduce the price ;)
A plataforma craida pelo site é incrivel, compras 100 % confiaveis!
Garantia durante a compra e após! Dando conforto aos consumidores que recebem o que compram.
Comprei varias coisas lá, mas o que me agradou muito e gostaria de compartilhar foi o fone que tem um otimo custo beneficio.
It's a great website for any purchase international and they always give great service and have big discounts dailyyyyy!
Gearbest has become my favorite online store. It has the lowest prices and at the same time provides support at a high level. I recommend everyone to buy in this store!
Creo que toda la experiencia de comprar en Gearbest es muy buena, ya que tienen precios muy competitivos, es decir, precios que superan a la competencia, a demás tienen productos de todo tipo, desde tecnología hasta ropa o accesorios. A demás el trato por parte del personal de la tienda es bueno, te resuelven dudas, contestan los mensajes, te apoyan en todo momento.
Los envios son muy buenos, llegan rápido y seguros.
En si, puedo decir que comprar en Gearbest es comprar en una tienda de calidad, te ofrece una gran experincia de compra.
I bought many things through Gearbest and I didn't have any problems. Goods have perfect quality and the shipping time is very low. Support team from Gearbest response really quick.
I'm very happy within shopping in Gearbest. Payment methods are the most common for me! Gearbest has good prices and they are more trustworthy than other web shops from Asia. In case when I will buy something more valuable I definitely choose Gearbest!
All my orders were delivered on time! Excellent experiance!
Orders were packed well. I can tell that description on page is clear and very helpfull
Very responsive, cheap and fast delivery. People must try this site, its a super cool place to find newest gadgets
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Altug,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center