logo

Gearbest

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Gearbest

3.7
gearbest.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow Angel O.
Unfollow Angel O.
Share Review
Report Review

I have bought across years in Gearbest, now im going to talk about my new tablet Lenovo Tab 3 P8

PRODUCT OPINION
-------------------
- Perfect for Multimedia, the best tablet in the market since Nexus 7 2013.
- Pure android. No lag, no problems at all.
- App for color, you can change the saturation of color, is perfect again for multimedia.
- DOLBY dual Speakers. Simply fantastic.
- No fake ROM from gearbest, they dont open the product as other stores.
- Superb materials, with really good sensation in hand.
- Fast, fast and fast.

SPECS
------------------
- Pure Android, fast as hell
- 3GB RAM / 16 GB ROM
- SDcard up to 64GB
- All WIFI: 802.11 b/g/n/ac
- Awesome IPS Screen with 1920 x 1200 resolution
- 16:9 format perfect for multimedia

GEARBEST OPINION
-------------------

I have bought across years in Gearbest, so I have a little experience about this one in particular:
- Good shipping times, they send the product as fast as they get it.
- Perfect Customer Service. Sometimes you have to wait about 24 hours to get an answer, but generally, they answer before the first 24 hours.
- Price and discounts. Are superb, they have the best price in the market all the time. Is rare to find a product cheaper in other website.
- Paypal: You can pay with Paypal, with Customer protection in about 6 months. Other stores only let you pay with credit card.
- Guarantee: Now in my country, Gearbest is giving about 2 years direct guarantee like Xiaomi Oficcial Store. Simply perfect.
- Safe: In all this years, all my orders come in perfect state to my home, so, Im really safe ordering in Gearbest.

Date of experience: January 4, 2018
Brazil
1 review
0 helpful votes
Follow Jose G.
Unfollow Jose G.
Share Review
Report Review

I'm really satisfied with the product I bought, and I'm ansious to buy others. The website have a big variety of products. The support is good. And the products(most of them) have a lot of informations and reviews from clients, so you can check the quality.

Date of experience: January 4, 2018
Greece
1 review
0 helpful votes
Follow George K.
Unfollow George K.
Share Review
Report Review

Wonderful Experience!
January 6, 2018

No problems whatsoever. Shipping was very fast, safe, and the products matched perfectly the description.

Date of experience: January 4, 2018
Portugal
1 review
0 helpful votes
Follow Hugo C.
Unfollow Hugo C.
Share Review
Report Review

So, I started buying items on Gearbest a couple months ago and I was fashinated by their shipping method (EU Priority Line), because I could buy items from China without worrying about extra taxes and it actually works. Their price is very competitive and they are having more and more products on European warehouses which is a big improvement facing other online companies.
I do recommend everyone to buy from Gearbest, from smartphones, house items, whatsoever because they have a huge lack of products.
My last order was a Leeco LePro 3 Elite smartphone and I couldn't be more happy with the price/performance of it.

King regards from Portugal

Date of experience: January 4, 2018
Poland
1 review
0 helpful votes
Follow Rafal S.
Unfollow Rafal S.
Share Review
Report Review

Buying experience
January 6, 2018

I love this site. Products are high quality, prices are awesome. I am never disappointed about the products. Shipping usualy is not so long. I recommend it.

Date of experience: January 4, 2018
Spain
1 review
0 helpful votes
Follow Victor S.
Unfollow Victor S.
Share Review
Report Review

Their prices are the best on the market but their shipping is awful. I have been waiting a order since 24th of november. It is what happens when you don't chose faster (paid) shipping.

Date of experience: January 4, 2018
Greece
1 review
0 helpful votes
Follow Dimitris Z.
Unfollow Dimitris Z.
Share Review
Report Review

Gearbest is one of the best online stores anyone can find. The prices and variety of products in this site are incomparable with othere similar sites. I'm very happy with the condition of the received packages and the support center is the best, with quick responses and friendly service! I've done 10 orders more or less and I will definitelly continue shopping from this store!

Date of experience: January 4, 2018
Italy
1 review
0 helpful votes
Follow luca f.
Unfollow luca f.
Share Review
Report Review

Very reliable
January 6, 2018

The website i reliable, never a problem with any of my orders.
Only the shipping may take quite long

Date of experience: January 4, 2018
Brazil
1 review
0 helpful votes
Follow Daiana M.
Unfollow Daiana M.
Share Review
Report Review

Best store
January 6, 2018

Best international shopping site with great prices, good service. I recommend. Great products and shipment.

Date of experience: January 4, 2018
Brazil
1 review
0 helpful votes
Follow Thiago T.
Unfollow Thiago T.
Share Review
Report Review

Minha primeira compra em sites chineses foi com a Gearbest, tive um ótimo atendimento e decidi comprar pra fazer um teste, foi uma ótima compra, o produto chegou com menos de um mês e foi o melhor celular que já tive.
Sem falar no preço que é super baixo.
Data da compra: 10 de julho de 2017
Pedido: W**************

Date of experience: January 4, 2018
Italy
1 review
0 helpful votes
Follow Andrea F.
Unfollow Andrea F.
Share Review
Report Review

Best Chinese store
January 6, 2018

It is the best online store to buy from China. Fast deliveries and excellent and original products.
I ordered many products on this site and I was always satisfied, especially for prices and delivery time

Date of experience: January 4, 2018
Greece
1 review
0 helpful votes
Follow Giorgos T.
Unfollow Giorgos T.
Share Review
Report Review

I heard about this site from a friend of mine a some time ago and it seemed kind of sketchy at first. Then I tried purchasing something cause their prices were so low. It arrived on time and was as described in the site. Apart from that, there may be some delays in shippment but that's normal for holiday seasons. Also I had to pay customs tax for a package but after talking with gearbest support and providing them with the receipt, they refunded me 50% of the customs tax in the following days. On a broken products, after contacting them again they refunded the price at its full. I was surprised by how much they value their customer experience. Overall great site, will buy again

Date of experience: January 4, 2018
PS
1 review
0 helpful votes
Follow Yousef N.
Unfollow Yousef N.
Share Review
Report Review

Favorite website
January 4, 2018

Lots of products can be found in gearbest from a to z i love to shop here special offers continuously great shop overall

Date of experience: January 4, 2018
Ukraine
1 review
0 helpful votes
Follow Oleg M.
Unfollow Oleg M.
Share Review
Report Review

I never bought at overseas stores, but I always saw them on the internet. But I tried to buy it and was pleasantly surprised by the service and prices and the most basic product range.
After the first purchase, I realized that I will be here to continue to buy and recommend to anyone who does not believe in it or he does not want to deal with this, it is much more lexche than on other sites, everything is very simple and comfortable so try and not regret. I am now a regular customer

Date of experience: January 4, 2018
Finland
1 review
0 helpful votes
Follow Paul R.
Unfollow Paul R.
Share Review
Report Review

I already buy more than 5 items on Gearbest (smartphone, smartwatch, android box, drone, etc...), all my items were sent very quickly with an email and tracking number.
All items were well packaged and I never pay customs fees...
Once I had a problem when I unpack a package: I miss a USB charger I made a ticket to Gearbest and they immediately send me another.
Gearbest is a serious site with real professionals.

Thank you.
Paul.

Date of experience: January 4, 2018
KR
1 review
0 helpful votes
Follow Andriy N.
Unfollow Andriy N.
Share Review
Report Review

Very good store
January 4, 2018

I make many purchases on various sites around the world. In particular in America and China. I buy a lot of goods via the Internet. The best of all stores is Gerbest! He has the best prices, very good customer support, a large selection of products. They also have a responsible guarantee, which is a rarity for many stores. I made hundreds of purchases for Herbest for myself and my friends! I am pleased with their regular promotions, discounts and represented brands! The speed of their feedback and delivery is also on top!

Date of experience: January 4, 2018
Italy
1 review
0 helpful votes
Follow Peppe V.
Unfollow Peppe V.
Share Review
Report Review

Ho fatto diversi ordini con gearbest e tutto è andato sempre alla grande. Anche quando ci sono stati dei problemi il servizio clienti ha risolto tutto in 24ore.
Consiglio di acquistare liberamente, il materiale arriva sempre e nel caso non arrivasse il servizio clienti procede al rimborso.
Consiglio ovviamente l'utilizzo di paypal per i pagamenti.

Date of experience: January 4, 2018
Italy
1 review
0 helpful votes
Follow Loris G.
Unfollow Loris G.
Share Review
Report Review

Great Site
January 4, 2018

Great site to shop online in China. Safe and reliable. Economic provided you do not be too demanding in terms of speed. The goods will arrive within the established time that may vary depending on the shipping chosen by the user. Anyway between 10-30 working days. Recommended to those who can wait to get what they want at a good price.

Date of experience: January 4, 2018
Spain
1 review
0 helpful votes
Follow Jose P.
Unfollow Jose P.
Share Review
Report Review

Nice scooter
January 8, 2018

I bought an xiaomi m365 scooter and I am very happy. I had a good support from gearbest and everything is

Date of experience: January 4, 2018
Greece
1 review
0 helpful votes
Follow Floraki A.
Unfollow Floraki A.
Share Review
Report Review

I ordered from gearbest a few times and my experience there was, every time, the best. Great communication, excellent packaging and fast shippment. I believe that it's the best place to buy technology from. Plus it's the only one that has a way to avoid customs (eu express priority line) so it's the perfect way to order big and/or expensive parcels like mobile phones and computers. I will definately continue to buy from there!

Date of experience: January 4, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom